Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,347 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very convenient and easy to use website great selection of things to send. Wanted a hamper for my fathers birthday and found a great one. Thank you very much.”

Helpful Report

Posted 3 months ago

Hello Samantha, Thank you for your kind review! We're delighted to hear that you found our website convenient and enjoyed our selection. We’re glad you found the perfect hamper for your father's birthday. Thank you for choosing us, and we hope to help you with more special gifts in the future! Kind regards, Tom.

Posted 3 months ago

“I had an issue with the payment. I wanted to change my billing address but did not get the option”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Kind regards, Tom.

Posted 3 months ago

“Just placed my order !!! So will definitely get back to review when flowers have been delivered !! But !! The website was very easy to negotiate!!”

Helpful Report

Posted 3 months ago

Hello Yvonne, Thank you for your feedback! We're glad to hear that you found our website easy to navigate. We look forward to hearing your thoughts once the flowers have been delivered! Kind regards, Tom.

Posted 3 months ago

“Ordered flowers and chocolates for my myms birthday and they didn't arrive.”

Helpful Report

Posted 3 months ago

Hello Jane, Thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 3 months ago

“I submitted the correct address for the person I sent the flowers but Prestige flowers changed this address. Fortunately they did arrive at the correct address eventually and the plant was well received.”

Helpful Report

Posted 3 months ago

Hello Janet, Thank you for taking the time to leave a review. We’re glad to hear that the plant eventually arrived at the correct address and was well received. We apologize for the initial address issue and appreciate you bringing this to our attention. We'll review our processes to prevent similar issues in the future. Thank you for your understanding and for choosing us! Kind regards, Tom.

Posted 3 months ago

“Want to send flowers to a friend ,Prestige had a good selction & Priced well.”

Helpful Report

Posted 3 months ago

Hello Jeanne,Thank you for awarding Prestige Flowers with a fantastic 5-star rating! We truly appreciate your support and the time you took to share your positive experience with us. We're thrilled to hear that you found our selection of flowers to be good and reasonably priced. At Prestige Flowers, we aim to provide a wide range of beautiful arrangements at affordable prices, ensuring that you can always find the perfect bouquet for your loved ones. Kind regards, Tom.

Posted 3 months ago

“I ordered a large bouquet and vase when it arrived it looked like a small bunch of flowers I felt really embarrassed when my friend saw them it was like a £15 bunch from tesco not £51 from you it was a disappointment for her 50th birthday”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. Kind regards, Tom.

Posted 3 months ago

“Difficult getting things removed from basket. Kept asking for more details”

Helpful Report

Posted 3 months ago

Hello Richard, Thank you for your feedback. I'm sorry to hear you had trouble removing items from your basket. Your experience is important to us, and we'll work on making the process smoother. If you continue to encounter issues, please feel free to reach out to our support team, and we'll be happy to assist you. Warm regards, Rosie

Posted 3 months ago

“Difficulties with the delivery resulting in the flowers going to the wrong place and the bouquet looks very different to the advertised photo. Customer service very unhelpful”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We truly appreciate customer input and apologise for the difficulties encountered during the delivery of your flowers. We are equally sorry to hear that the bouquet you received looked different from the advertised photo. This is certainly not the level of quality we strive to provide. Your disappointment is important to us, and we regret that our customer service did not meet your expectations during this time. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 3 months ago

“Quality poor and not many stems which were dead within 4 days very disappointed in an expensive order will not use again. Spoke to customer service who informed me have 3 days to report orders. Item received looked nothing like photo on website.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with Prestige Flowers. We truly appreciate customers like yourself who take a moment to share their thoughts and concerns with us. We would like to sincerely apologise for the issues you encountered with the quality of the flowers in your order. It is deeply disappointing to hear that there were not many stems and that some of them were dead within just four days. We understand how frustrating this must have been. Furthermore, we are sorry to hear that the item you received did not resemble the photo on our website. This is certainly not the experience we aim to provide our customers, and we understand the disappointment it must have caused you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 3 months ago

“So easy to use and always reliable xx”

Helpful Report

Posted 3 months ago

Dear Tracy, thank you so much for taking the time to leave us a 5-star rating for Prestige Flowers! We truly appreciate your support and are delighted to hear that you found our service easy to use and reliable. Once again, thank you for choosing Prestige Flowers and for your fantastic review. We look forward to serving you again in the future. Warm regards, Rosie

Posted 3 months ago

“Why give wrong info? Flower deliveries next day if ordered by 10 pm. Have came back to order after browsing other websites only to find most won't be delivered till Tuesday!! Daughters anniversary tomorrow.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I can confirm our cut-off time for delivery on a Monday is 2 pm. This is stated on the website. I do apologise for any confusion or disappointment caused on this occasion. Warm regards, Rosie

Posted 3 months ago

“Ordered the flowers for my wife for our 23rd wedding anniversary, I even paid extra for the lager bouquet. The flowers that turned up looked like £5 bunch you would buy from a forecourt of a petrol station. Not impressed at all”

Helpful Report

Posted 3 months ago

Dear Dan, thank you so much for taking the time to share your experience with us at Prestige Flowers. We truly appreciate your feedback and value your opinion as it helps us improve our service. First and foremost, please accept our sincere apologies for the disappointment and inconvenience you faced when receiving the flowers for your wife's 23rd wedding anniversary. We understand how important this occasion was, and we are truly sorry that the bouquet did not meet your expectations. We apologise for falling short of delivering the quality you deserve. I have located your order and can see that our customer service team are awaiting your reply to look into this further for you. Warm regards, Rosie

Posted 3 months ago

“Worst company ever flowers nearly dead when they arrived roses where all opened and petals falling off. Sent me a cut and paste answer on how to look after them and then said there quality control had looked at them and they were ok,when I asked for a report and details they said they would replace them. The next bunch were in the bin within 3 days absolute rubbish and very expensive. Customer service is none existent fob people off with a £10.00 voucher to use with them. AVOID THIS COMPANY AND GO SOMEWHERE ELSE !”

Helpful Report

Posted 3 months ago

Thank you for taking the time to provide us with your feedback on your experience with Prestige Flowers. We truly appreciate your honesty and the opportunity to address your concerns. We would like to apologise for the disappointment you faced with the condition of the flowers upon arrival. We understand how frustrating it must have been to receive flowers that were nearly dead, with opened roses and petals falling off. This is certainly not the standard of quality we strive for, and we sincerely apologise for any inconvenience caused. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. Warm regards, Katie

Posted 3 months ago

“Very simple and easy check out process. Sending flowers to my partners father for birthday, from Canada. Simple and easy”

Helpful Report

Posted 3 months ago

Thank you, Emily, for taking the time to rate Prestige Flowers with five stars! We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. We hope the flowers brought joy and happiness to his special day. Thank you again for choosing Prestige Flowers!

Posted 3 months ago

“Will never order again ordered wot I Thot was large bouquet for friends 50th not even the card with them she didn't know who sent them Cple twigs disgrace”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We sincerely appreciate customers like yourself who take a moment to let us know about their experiences. We would like to apologise for the issues you encountered regarding your recent order. We understand how important it is for the recipient to know who sent the flowers, and we deeply regret that the card was missing from the bouquet your friend received for their 50th birthday. We also apologise for the disappointment caused by the size and quality of the bouquet. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“The best florist website I have used!! So easy to place my order. Absolutely beautiful bouquets to choose from! Highly recommend!!!!!”

Helpful Report

Posted 3 months ago

Thank you so much, Liliana, for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your kind words and are delighted to hear that you had such a positive experience with our website. We work hard to make the ordering process as easy and seamless as possible, and it's fantastic to know that we have succeeded in doing so for you. We take pride in offering a wide variety of absolutely beautiful bouquets for you to choose from. Your recommendation means the world to us! Thank you again for your support, and we look forward to serving you again in the future.

Posted 3 months ago

“The website was difficult to fill in as there was duplicate writing at the top of the screens. Hence I put in the receiver’s address in the billing address.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. We're sorry to hear you experienced difficulties with our website. We'll look into the issue with the duplicate writing to ensure it doesn't cause further confusion. In the meantime, if you need assistance correcting the billing address, please don't hesitate to reach out to our customer support team. We're here to help! Warm regards, Katie

Posted 3 months ago

“Sent this message as feedback on 31st July in reply to an email asking how they’d done and heard nothing since! I am exceedingly disappointed with the use of your service which didn’t come up to scratch at all with the promises made on the website. I am feeling really let down by the whole experience. These flowers were for my daughter in law Kristine’s 40th birthday as she was at her Mum’s that weekend in Aberdeen in Scotland for a party. I used your company after googling flowers, Aberdeen and ordered from you as was reassured by your advertising that the order would be delivered the next day with you running 7 days a week claiming to be the UK’s most reviewed online florist. My order showed my requested delivery date of 27th July (Kristine’s actual birthday) paying £5.99 delivery. The next day much to my horror I saw that evening I’d received an email from Royal Mail saying they’d be delivered Tuesday 30th July between 10:07 and 2:07pm. Talk about false advertising. My daughter in law messaged on Monday afternoon on a stop enroute home (to Norfolk where they live) at nearly 3:30pm saying some flowers had arrived at her mothers house, two hours after they’d left to drive home. Feeling totally disillusioned with Prestige and despite the very professional looking website, my experience with your company was anything but and I certainly didn’t save any money. All Kristine saw of the flowers was a photo her mother sent.”

Helpful Report

Posted 3 months ago

Dear Wendy, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We sincerely appreciate your honesty and we apologise for the issues you encountered. We understand how important it was for you to have the flowers delivered on your daughter-in-law's 40th birthday, and we deeply regret that we failed to meet your expectations. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 3 months ago

“Flowers arrived half dead - unlike picture , I received 3 roses and 2 almost dead wilted lilies- predominately cheap greenery. I was ashamed to send photograph to sender.”

Helpful Report

Posted 3 months ago

Dear Laura, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like you who provide valuable insight into their purchases. Firstly, please accept our sincerest apologies for the disappointment you experienced with your recent flower delivery. We understand how important it is for our flowers to arrive fresh and vibrant, just like the pictures on our website. It is disheartening to hear that the flowers you received were not up to the standards we strive for. We apologise for the inconvenience caused by the inclusion of three roses and two wilted lilies. This is certainly not the quality we want our customers to receive. Our team is dedicated to ensuring that every bouquet we send is of the highest quality and we deeply regret that this was not the case in your situation. Please contact us at enquiries@prestigeflowers.co.uk with the delivery details and 'REVIEW' in the subject line and we can look into this for you. Best wishes, Katie

Posted 3 months ago

Prestige Flowers is rated 4.5 based on 270,347 reviews