Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,706 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,706 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got ripped off was not allowed to fill in my discount code before you took my payment”

Helpful Report

Posted 2 months ago

Hello, Thank you for bringing this to our attention. We're sorry to hear about your experience with the discount code during the checkout process. We understand how that can be frustrating, and we’re always looking for ways to improve. Your feedback is invaluable in helping us make those enhancements. If you have any further questions or concerns, please feel free to reach out to our customer service team. Best regards, The Prestige Flowers Team

Posted 2 months ago

“Very disappointed. Flowers arrived yesterday - roses already drooping and losing petals. Think half the bouquet missing as looks nothing like the photo on website.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your flowers did not meet your expectations. We strive to deliver beautiful arrangements, and it's disappointing to learn that you received something that didn’t reflect what you ordered. Your comments are invaluable to us, and I will be sharing them with our team to ensure we address these issues effectively. If there’s anything further we can do to assist you or improve your experience, please let us know. Thank you for bringing this to our attention. Warm regards, The Prestige Flowers Team

Posted 2 months ago

“Thankyou for the ease of ordering and for the excellant choice of gifts”

Helpful Report

Posted 2 months ago

Hello Gavin, Thank you for your wonderful 5-star review! We're delighted to hear that you found the ordering process easy and enjoyed our excellent choice of gifts. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“My flowers did not get delivered No email on tracking them Very poor”

Helpful Report

Posted 2 months ago

Hello Cheryl, Thank you for your review. I am very sorry to hear you have not received your order or any updates. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 2 months ago

“poor service do not answer the phone paid for them to be delivered on my mothers birthday did not turn up. do not order from this company i want a full refund as you have not kept to the purchase agreement that i entered into”

Helpful Report

Posted 2 months ago

Hello Ben, Thank you for your review. I’m very sorry to hear that you were unable to reach our customer service by phone. As noted on our website, our lines are closed over the weekend. I also apologise for the delayed delivery. I can see that our team has responded to your email and is currently awaiting your reply to resolve the issue. Warm regards, Katie

Posted 2 months ago

“Ok. Good selection Logging in a pain ho ho no.”

Helpful Report

Posted 2 months ago

Hello Paddy, Thank you for your feedback! We’re glad to hear that you found our selection to be good. We understand that logging in can sometimes be a hassle, and we’re actively working to simplify that process. Your input is essential in helping us improve the user experience. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Prestige Flowers! Best, The Prestige Flowers Team

Posted 2 months ago

“Order some flowers for my 80 year old but entered the wrong date in error somehow. Totally my mistake but as I IMMEDIATELY emailed to ask if the date could be amended as my aunt is away for a week, i hoped this could be updated. I received an email back a few mins later from AaronT simply pointing me to the terms and conditions and that as the order had been dispatched already and nothing could be done. It's 3pm on a Sunday afternoon - i very much doubt you work this quickly. Shocking lack of interest and I'll not be using you again. AVOID”

Helpful Report

Posted 2 months ago

Hello Jason, Thank you for your feedback, and I’m truly sorry for the experience you had. I completely understand how frustrating it must have been to make an error with the date and not receive the assistance you were hoping for, especially when you reached out promptly. During our peak period, orders are prepared as quickly as possible to ensure they are dispatched and delivered on schedule. We understand how frustrating this situation can be. We sincerely apologise once again for any disappointment caused and regret that we were unable to fulfil your request on this occasion. Warm regards, Katie

Posted 2 months ago

“I was so worried about my order after not reading the reviews until after i purchased, but my order was so perfect. Came the next day(a sunday) and they were so beautiful and wrapped perfectly so the rain didn’t damage them after being left outside by royal mail. i couldn’t recommend anymore and i will 110% be ordering again. This has made my christmas!”

Helpful Report

Posted 2 months ago

Hello Aisha, Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear that your order exceeded your expectations and arrived perfectly. It’s great to know that our packaging kept the flowers safe from the elements as well! Your kind words truly mean the world to us, and we're thrilled to have made your Christmas even more special. We can’t wait to assist you with your future orders! Warmest wishes, The Prestige Flowers Team

Posted 2 months ago

“A very thin bunch of flowers were sent not at all like the photo Really disappointed and certainly not worth the money This was supposed to be big bunch for my favourite aunt and it was very poor”

Helpful Report

Posted 2 months ago

Hello Sue, Thank you for your feedback. I'm really sorry to hear that you were disappointed with the flowers and that they didn't meet your expectations. I completely understand how frustrating it must be, especially when it was intended as a special gift for your favourite aunt. Please could you send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can look into this for you. Best wishes, Rosie

Posted 2 months ago

“Easy to use website and a great choice of flowers and extras. Will definitely use again”

Helpful Report

Posted 2 months ago

Hello Annie, Thank you for your wonderful 5-star review! We're delighted to hear that you found our website easy to use and enjoyed our selection of flowers and extras. Your feedback motivates us to keep improving and providing the best experience possible. We look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“What a joke, £39 for 5 flowers, SHOCKING. I want a refund ASAP, they meant to be a Christmas gift, total cost around £45. Do not use.”

Helpful Report

Posted 2 months ago

Hello Joel, Thank you for your review. I’m truly sorry to hear that you are so disappointed with your order. We understand your frustration, especially when it was intended as a Christmas gift. This is certainly not the experience we want for our customers, and I apologise for the disappointment caused by the flowers not meeting your expectations. I have located your order and can see that this has since been resolved with our customer support team. Warm regards, Rosie

Posted 2 months ago

“Very disappointed with the flowers and amazed by the lack of empathy from customer services. I ordered large at an extra £10 cost and one would expect more flowers than the picture that shows as Medium. Not the case and a wooden stick without a star on - pretty shoddy 😢”

Helpful Report

Posted 2 months ago

Hello Amanda, Thank you for your review. I’m truly sorry to hear about your disappointment with the flowers and your experience with our customer service. We understand your frustration, especially after paying extra for a larger arrangement that didn’t meet your expectations. The issue with the wooden stick missing the star is particularly disappointing, and we sincerely apologise for this oversight. Your concerns have been noted, and I will personally ensure this feedback is passed on to the relevant teams. I can also see that a fresh bouquet has been arranged for delivery today. Warm regards, Rosie

Posted 2 months ago

“easy to order”

Helpful Report

Posted 2 months ago

Hello William, Thank you for your wonderful 5-star review! We’re delighted to hear that you found the ordering process easy. Your satisfaction is our top priority, and it’s great to know we're meeting your expectations. We look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“I ordered Christmas flowers from London to Lincolnshire and my friend who received them said they were absolutely beautiful and fresh. She was over the moon. I certainly will continue to use this florist from now on.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your wonderful 5-star review! We are absolutely delighted to hear that your friend loved the Christmas flowers and found them beautiful and fresh. Creating happy moments through our floral arrangements is what we strive for, and your kind words truly inspire us. We look forward to serving you again in the future! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Fabulous flowers, lots of choice and a range of price points for different budgets.”

Helpful Report

Posted 2 months ago

Hello Karen, Thank you for your fabulous 5-star review! We’re thrilled to hear that you appreciated our selection of beautiful flowers and the variety we offer for different budgets. It’s our goal to provide something for everyone, and your feedback truly motivates us. We can't wait to help you with your next floral needs! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“As always, I sent 2 , separate bouquets, one after the other and received a perfect service 👌”

Helpful Report

Posted 2 months ago

Hello Kath, Thank you so much for your amazing 5-star review! We are thrilled to hear that you received perfect service while sending your bouquets. Ensuring our customers have a smooth and enjoyable experience is our top priority, and your kind words truly motivate us. We look forward to assisting you with your next order! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“My order was supposed to be delivered today and now I have received an email saying it will not be delivered until the 24th December and I paid for the postage?? Very disappointing! Bsrbara Gordon”

Helpful Report

Posted 2 months ago

Hello Barbara, Thank you for your feedback. I’m genuinely sorry to hear about the delay in your order. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. However, please note it could still be delivered today or tomorrow. Warm regards, Katie

Posted 2 months ago

“Easy to use, which is very important for any older users. Most would find this site easy, and enjoy it”

Helpful Report

Posted 2 months ago

Hello Karen, Thank you for your wonderful review! We’re so pleased to hear that you found our site easy to use, especially for older users. Making the experience enjoyable and straightforward is important to us, and your feedback confirms we're on the right track. We appreciate your support and look forward to helping you with your next order! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Terrible service. This company took advantage of my elderly mother in NZ. Refused to give her a refund even though the Christmas hamper was sent back to them as it was returned to sender with a street number error. AVOID. Unscrupulous and MEAN.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience, and I completely understand your frustration. We take all feedback seriously and sincerely apologise for any inconvenience caused. As stated in our terms and conditions, we are not liable for incorrect delivery addresses. We rely on customers to provide accurate details to ensure orders are delivered on time and to the correct location. Warm regards, Rosie

Posted 2 months ago

“Use regularly always beautiful flowers delivered fresh and on time”

Helpful Report

Posted 2 months ago

Hello Denise, Thank you for your fantastic review! We’re so glad to hear that you regularly enjoy our beautiful flowers delivered fresh and on time. Your continued support means the world to us, and we’re committed to maintaining that high standard for all your future orders. Looking forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 271,706 reviews