Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,348 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,348 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used this website many times to send flowers, mainly to my mother. It is super easy to follow and has a wide range of flowers and gifts to suit all budgets. They have always delivered on the date specified and I have never had any problems. I would highly recomend.”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful 5-star rating! We are thrilled to hear that you have been using our website multiple times to send flowers, especially to your mother. We are glad to know that our website is super easy to navigate, offering a wide range of flowers and gifts that can accommodate all budgets.It brings us great joy to learn that our delivery service has always met your expectations, arriving on the specified date without any issues. We truly appreciate your recommendation and we look forward to serving you again in the future. Thank you for choosing Prestige Flowers!

Posted 3 months ago

“Avoid Prestige Flowers at all costs. Find another way to send sentimental thoughts to a friend or family member or you will be so disappointed with not only the flowers but their response to your complaint. A family member sent me flowers to thank me for organising a special family event. Three of the flowers were dead on arrival & the rest lasted no more than three days but I was not able to report this to PF within their apparent three day timescale. I have tried continuously to ask them to send me a replacement bouquet but they have refused, offering only a £10 voucher - towards a purchase, I wouldn’t send their flowers to my worst enemy. Atrocious product & atrocious customer service - AVOID AVOID AVOID”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to review your experience with Prestige Flowers. We truly appreciate your honest feedback and apologise for the disappointment and inconvenience you have encountered. We are truly sorry to hear about the condition of the flowers you received and the lack of longevity they had. It is definitely not the kind of experience we strive to provide to our valued customers, especially during important occasions like the one you organised for your family. We understand your frustration with the three-day reporting timescale, and we apologise for any inconvenience this may have caused. Warm regards, Katie

Posted 3 months ago

“3rd time our household have had flowers from this company - they always die within a few days! I am very careful to follow the care instructions and can keep flowers from supermarket for 4 weeks or more. Their customer service is shocking and says issues must be reported within 3 days - they clearly don’t expect their flowers to last otherwise it would be at least a week or 10 days (usually guaranteed by supermarkets) I will be urging people I know to go for a better quality and more reasonably priced alternative Such a shame when people use their hard earned mo ey to send someone a gift at a sad time and is poor quality (which they would t know) Photo 5 days after delivery - flowers vases immediately after delivery and kept in a cooler too - surprise surprise it can’t be uploaded!!”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience with Prestige Flowers. We greatly appreciate your feedback and apologise for the issues you have encountered with our products. We are truly sorry to hear that the flowers you received from us have not been as long-lasting as expected. We understand how disappointing it can be when you carefully follow the care instructions and still experience such issues. Please know that we take this matter very seriously and will look into it further to prevent similar occurrences in the future. We are truly sorry that your gift did not meet your expectations during such a sad time. We understand how important it is to deliver high-quality products, especially when sending a thoughtful gesture. Warm regards, Rosie

Posted 3 months ago

“Lovely flowers but your website is too complicated for oldies”

Helpful Report

Posted 3 months ago

Hello Kevin, Thank you for your review. We are sorry to hear about the issues you faced while on our website, I will feed this back to the appropriate department. Warm regards, Rosie

Posted 3 months ago

“Always a great service and lovely flowers from Prestige flowers”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you had another great experience with our service. Once again, thank you for choosing Prestige Flowers. We look forward to serving you again in the future! Best regards, Rosie

Posted 3 months ago

“Efficient service”

Helpful Report

Posted 3 months ago

Dear Pat, Thank you so much for taking the time to give Prestige Flowers a 4-star rating! We greatly appreciate your feedback and support. Should you ever need any assistance or have any further feedback, please do not hesitate to reach out. We value your opinion and look forward to serving you again in the future. Warm regards, Katie

Posted 3 months ago

“I sent these to my friend when she got home from an operation. To say these were £25 I'm absolutely disgusted, it looks like 1 bunch of flowers at 2.99. They look awful and not worth the money spent. My friend is in shock”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and apologise for the disappointment you experienced with the flowers that you sent to your friend after her operation. We are deeply sorry to hear that the flowers did not meet your expectations, especially considering their price. We understand how important it is for the flowers to reflect your care and thoughtfulness. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 months ago

“Absolutely lovely, very easy to use and helpful :)”

Helpful Report

Posted 3 months ago

Dear Lean, Thank you so much for your amazing 5-star rating of Prestige Flowers. We truly appreciate your kind words and support. We are thrilled to hear that your experience with us was absolutely lovely, very easy to use, and helpful. Your satisfaction is our top priority, and we are delighted to have met your expectations. If you ever need any assistance in the future, please don't hesitate to reach out. Thank you once again for choosing Prestige Flowers and for taking the time to share your positive feedback. We look forward to serving you again in the future! Best regards, Katie

Posted 3 months ago

“The pathetic weeds arrived looking like you just took 'em orf somebody's grave at a cemetery a week ago. shabby flowers 💐. Looks like Postman Pat had them in his van for half the day. 😞 Mr Bean couldn't have done a worse job.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We genuinely appreciate customers like you who take the time to let us know about their experiences, as it helps us improve our services. We sincerely apologise for the disappointing condition in which the flowers arrived. We understand your frustration and can imagine how it must have been inexcusable for you. I have located your order and can see that this is still being looked into by our customer service team. Warmest regards, Prestige Flowers

Posted 3 months ago

“Order number 8115716. My best friend ordered a bouquet for my mum 70th birthday and when she opened up the box. 3/4 of the white flowers were brown and dead. I emailed via twitter straight away and informed this company. Fast forward to now and apparently a manager has decided there’s nothing they can do. Shocking service. My best friend was gutted so ended up buying from elsewhere to replace the dead ones and they’ve lasted 3 days now. Things go wrong, I/we accept that but it’s what a company does to rectify the situation that matters. Prestige offered another bouquet but my mum doesn’t want another bunch of dead flowers to deal with. A full refund has been requested but the company doesn’t seem to think that’s acceptable. Shocking flowers with even more shocking CS. Avoid like the plague.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We truly appreciate your honesty and we apologise for the disappointment caused by the condition of the bouquet received for your mum's 70th birthday. We are deeply sorry to hear about the quality of the white flowers in your order. We understand how important it is to receive a beautiful and vibrant bouquet, especially for such a special occasion. Please know that this is not the level of service we strive to provide. I have located this order and can see that this has since been resolved. Best wishes, Katie

Posted 3 months ago

“I ordered some flowers on behalf of myself and 5 friends to be sent to France 6 days later. When I checked the status of my order I saw it said cancelled! After a live chat I was told that I was emailed the previous day! I did NOT receive an email!! We wanted the flowers to be delivered specifically on 2/8/24 but now I have to wait 3-5 days for a refund. When I should have been advised when I placed the order that you don’t deliver to France!! I am so disappointed in this company that I will not use again!!”

Helpful Report

Posted 3 months ago

Dear Jackie, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and are sorry to hear about the issues you encountered. We sincerely apologise for the confusion and inconvenience caused by the cancellation of your order. We understand how frustrating it must have been to discover that your order was cancelled without receiving an email notification. This is certainly not the level of service we aim to provide. Once again, we apologise for any inconvenience caused. We hope that you will reconsider giving us another chance to serve you in the future. Best wishes, Katie

Posted 3 months ago

“Made an order on Sunday for delivery in Devon on Tuesday. I received a prompt confirmation. Then next day because ordering from France the order was flagged. I replied to the email with information to prove I don’t know what! Sent further emails no reply. Called and finally the flowers were delivered on Thursday in the meantime my aunt who was the recipient died on Wednesday. I will never use this company again. Have had no apologies or email except promos that keep on coming…”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide feedback on your recent experience with Prestige Flowers. We truly appreciate it when customers like yourself share their thoughts and concerns with us. We want to extend our sincere apologies for the issues you encountered with your order. We understand how important it is for deliveries to be made promptly and we deeply regret any inconvenience caused by the delayed delivery. Our customer service team should have responded promptly and addressed your concerns, and we apologise for falling short in this regard. Warm regards, Katie

Posted 3 months ago

“Abit disappointed with flowers, looked withered and when asked about it on their live chat they advised to remove the petals. I have ordered flowers from other companies and never had this issue. Even with the worse ones removed still does not resemble what was shown on website. Good note delivery was fast.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback about your experience with Prestige Flowers. We genuinely appreciate your honesty and for bringing this matter to our attention. We apologise for any disappointment caused by the condition of the flowers you received. It is certainly not the quality we strive to deliver to our customers. We understand your frustration. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best regards, Prestige Flowers Team

Posted 3 months ago

“Hello my flowers have just came.i ordered the August flowers for my sister as a,present from my mum @ Dad who have both passed over. As yellow and purple were they flavour colour. They was only one purple rose I went up to a med bouquet as well.I am very disappointed.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your experience with us regarding your recent order from Prestige Flowers. We truly appreciate your feedback and want to sincerely apologise for the disappointing experience you had. We apologise for not meeting your expectations with regard to the colour theme you specifically requested. We are truly sorry that there was only one purple rose in the bouquet. At Prestige Flowers, we strive to provide the highest quality and most stunning arrangements for our customers. Clearly, we have fallen short of our own standards in this case. We are committed to making it right for you and would love to discuss how we can improve your experience and make things better. Please forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 3 months ago

“Always use this site when ordering flowers. They are the best and it's so easy. The best thing is that the recipient is over the moon with the flowers. Everytime and on time. Don't hesitate in ordering yours, you will not be dissapointed.”

Helpful Report

Posted 3 months ago

Hello Charles, Thank you so much for your glowing review! We’re delighted to hear that you consistently have a positive experience and that the recipients are always thrilled with their flowers. We appreciate your trust and look forward to delivering happiness again soon. Kind regards, Tom.

Posted 3 months ago

“As always fab service- lovely flowers and on time.”

Helpful Report

Posted 3 months ago

Hello Kay, Thank you for your kind words! We’re thrilled to hear that you enjoyed our service and found the flowers lovely and timely. We look forward to serving you again soon! Kind regards, Tom.

Posted 3 months ago

“Great choice and good value for money”

Helpful Report

Posted 3 months ago

Hello Gina, Thank you for your feedback! We're delighted to hear that you found our selection great and felt it offered good value. If you need anything else or have any more special occasions coming up, we’re here to help! Kind regards, Tom.

Posted 3 months ago

“Poor flowers and poor customer service. Do not buy your flower as it's a waste of money. Bought flowers for a Retirement give and was horrified when received, had to go out and source new ones which were much better and cheaper. Flowers were small bunch and I ordered large and also, they were limp and as they have been without water for days”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 3 months ago

“I have found this site so helpful. In my hour of need , and on Happy occasions. I didn't make it home in time to say my last goodbye. I am heart broken. Being able to send flowers to my family have helped knowing they will be beautiful. Thank you.”

Helpful Report

Posted 3 months ago

Hello Karen, Thank you for sharing your heartfelt message. We’re truly sorry for your loss and understand how difficult this time must be. We’re honored that we could help in sending your love and support through our flowers. If there’s anything else we can do for you, please don’t hesitate to reach out. Kind regards, Tom.

Posted 3 months ago

“Very good customer service”

Helpful Report

Posted 3 months ago

Hello Joe, Thank you for your kind words! We’re delighted to hear you had a positive experience with our customer service. If you need any further assistance, feel free to reach out. Kind regards, Tom.

Posted 3 months ago

Prestige Flowers is rated 4.5 based on 270,348 reviews