Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,942 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,942 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 18th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a large bouquet of flowers for my sisters birthday on 4/10/24 which cost £36.99 plus delivery. To be fair they were delivered on her birthday, but they did not look like the photo on their website. I complained and asked for a refund as per their satisfaction gurantee. They asked for photos which I sent and they agreed that they were not of the right standard. So they offered to send a replacement bouquet to my sister or anyone else, I refused as her birthday was past. They then offered me a full credit of £42.98 to my account for future use, I refused and reitereated that I wanted a refund as per their website, Quote copied from website "so if for any reason you're not satisfied, we'll refund your money" eventually they agreed to refund for the flowers £36.99 only, which they have processed. However it should not take 9 emails to get a refund when things go wrong. Please be aware that even with quotes about satisfaction guarantee you still have to fight to get a refund.”

Helpful Report

Posted 3 months ago

Hello Helen, Thank you for sharing your experience, and we're sorry for the frustration you encountered. We sincerely apologise that the bouquet did not meet your expectations and that the process of resolving your concern took longer than it should have. We strive to uphold our satisfaction guarantee and appreciate your feedback, which will help us improve our service. We're glad the refund was processed, but we recognise that it should not have required so much effort on your part. Your concerns have been noted, and we’ll work to make sure future experiences are smoother and more straightforward. Warm regards, Rosie

Posted 3 months ago

“Please dont waste your money. The flowers are terrible quality and the same as a £3-99 bunch from a supermarket not a bouquet as described. Then told by prestige flowers its because I didn't buy a big enough bouquet. This was £27”

Helpful Report

Posted 3 months ago

Hello Sam, Thank you for your review. I’m very sorry to hear that you were disappointed with the quality of the flowers and that they did not meet your expectations. I understand how frustrating it is when what you receive does not match what was described. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 3 months ago

“Ordered a large bunch of flowers for a birthday they were dead on arrival nowhere near a large bunch of flowers. I ordered them when out of the country and because I didn't complain quick enough ( or when I was back in the country to see the £40 "bunch of flowers") they will not refund or even send fresh flowers as they are advertised. I will never use this service again I was completely embarrassed to have these delivered to someone for their birthday. I have added pic of what I ordered and what was received.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m truly sorry to hear about your disappointing experience with the birthday flowers. I understand how upsetting it must have been to find that the flowers were dead on arrival and didn’t reflect the large bouquet you ordered. I can see that this has since been resolved with the customer of this order. Warm regards, Katie

Posted 3 months ago

“Don’t buy your flowers from here, honestly I put extra money and order a large flowers set and it been delivered smaller and not worth the money at all! I’m not paying for an extra £10 for a large when you sent me a medium!”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m truly sorry to hear that the flowers you received did not match the large arrangement you ordered and that you felt they were not worth the money. I completely understand how disappointing it is when expectations aren’t met, especially after paying extra for a larger bouquet. I see that our customer support team has reached out to you via email from a live chat ticket, requesting photos of the bouquet, and they are currently awaiting your response. Warm regards, Rosie

Posted 3 months ago

“2 days now and the flowers are still NOT delivered. My daughter is waiting 2 days now at her apartment and both days i am getting message that the flowers are not delivered and no one called her. Will never order from this company again.”

Helpful Report

Posted 3 months ago

Hello Nina, Thank you for your review. I’m very sorry to hear that your daughter’s flowers have not been delivered after two days and that there has been a lack of communication regarding the delivery. I completely understand how frustrating this situation must be, especially when waiting for a special gift. From the tracking link, we can see that delivery was attempted as requested but there was no answer. Warm regards, Rosie

Posted 3 months ago

“Flowers dead on arrival. Complain and they have covered themselves. Obviously, flowers only meant to last three days, as a complaint after three days is not their fault. I say flowers but most of it is greenery”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m truly sorry to hear that your flowers arrived dead and that you were disappointed with your experience. It’s completely understandable to feel frustrated, especially when you were expecting a beautiful arrangement. I apologise for any disappointment you experienced when reaching out to our team. However, since we were contacted three weeks after delivery, we were unable to assist further in this case. Warm regards, Katie

Posted 3 months ago

“Unsatisfactory service ordered flowers 6 days before required and they still couldn’t deliver on time maybe should spend money on a providing a decent customer service rather than sponsoring Chris evens radio show”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m very sorry to hear about your unsatisfactory experience with our service. I understand how frustrating it must be not to have your flowers delivered on time, especially after placing your order well in advance. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Your feedback regarding our customer service is important, and we appreciate your suggestion about prioritizing customer satisfaction. We are committed to improving our service and ensuring that our customers have a better experience in the future. Best wishes, Katie

Posted 3 months ago

“Terrible experience and unhelpful customer services. The flowers were not delivered to the recipient and sent back to the sender (Prestige). I was told to get in contact with Royal mail from their customer services but as the flowers had been returned they could not do anything. Customer services then said that "not my problem" in short and refused to redeliver the flowers or issue a refund. Would never use again just on the basis of the companies unhelpful people, never mind the flowers not even being delivered......”

Helpful Report

Posted 3 months ago

Hello Xander, Thank you for your review. I’m truly sorry to hear about your experience and the frustration you faced with our customer service. We do state on the website in our terms and conditions that we are not liable for a refused delivery. Delivery was attempted at the address provided as requested. I have contacted you directly via email. Best wishes, Ellie

Posted 3 months ago

“Not worth the money, deliver no problems turned up on time so that was amazing but we were not able to find the message card. I thought I had entered the code for the free vase but that didn’t arrive. The flowers were nothing like the picture. I could have picked up a bunch of flowers in a supermarket for half the price and they would have been more impressive. Prestige were always my go to company to use but having seen the product that is received I am not sure I will use them again. I paid for a large bouquet.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback. I’m glad to hear that your flowers were delivered on time, but I’m truly sorry to learn that the bouquet did not meet your expectations and that you were unable to find the message card. We strive to provide high-quality arrangements that match the images on our site, and I regret that this was not your experience. From the photo provided, I can see that the correct size has been received. Regarding the free vase, I apologise for the oversight and for any confusion caused. The vase would need to be added to the order, and then the code would apply a discount to cover its cost. I can confirm that £4.99 was deducted from your order but no vase was added. Warm regards, Rosie

Posted 3 months ago

“I can honestly say in over 2 years, I have no complaints with flowers delivered to mainly my mother in law. My recent order to mum who was 85 sat & very pleased with prestige flowers as always.”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your loyalty and continued support for over 2 years. It brings us great joy to know that the flowers delivered to your mother-in-law have consistently met your expectations. We are also delighted to hear that your recent order for your 85-year-old mum was a success and that she was pleased with Prestige Flowers, just like always. Your kind words mean the world to us and we look forward to serving you again in the future!

Posted 3 months ago

“I will not use this company again. They use third party couriers who delivered my order 2 days late, leaving the flowers outside a property after the intended recipient had gone on holiday. Prestige took no responsibility for their choice in courier and refused any liability. Be careful and read this in their terms and conditions.”

Helpful Report

Posted 3 months ago

Hello Susan, Thank you for your review. I’m truly sorry to hear about your experience with the late delivery of your order. I completely understand your frustration, especially when the flowers were intended for a special occasion. We take your feedback seriously, and it’s disappointing to know that our choice of courier impacted your experience. While we work with third-party couriers to ensure timely deliveries, we regret that this situation did not meet your expectations. We are reviewing our processes to improve our service and communication regarding delivery timelines. Warm regards, Katie

Posted 3 months ago

“Prestige Flowers are currently sponsoring Virgin Radio which is why I used them. I signed up yo the yearly delivery pass too.”

Helpful Report

Posted 3 months ago

Dear Margaret, Thank you so much for giving Prestige Flowers a fantastic 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us.

Posted 3 months ago

“I’m disgusted to be told today that the flowers I ordered on Thursday for delivery on Monday will not now be delivered until Tuesday. The flowers were a birthday present for my aunt for her 90th birthday. Will never use your service again.”

Helpful Report

Posted 3 months ago

Hi Vanessa, Thank you for your review. I sincerely apologise for the delay in the delivery of your aunt's birthday flowers, especially for such a significant occasion as her 90th birthday. I understand how disappointing it must be to hear that the flowers will not arrive on time. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Tom

Posted 3 months ago

“My flowers have not been delivered as you say you don't have enough info yet I have given you name and address of person to deliver to, very very 7nhappy customer. No one to contact on a Sunday useless won't use you again”

Helpful Report

Posted 3 months ago

Hello Vivian, Thank you for your review. I’m truly sorry to hear that your flowers have not been delivered and for the frustration this has caused you. We understand how important it is for your order to arrive on time, especially when you've provided all the necessary information. I apologise for the inconvenience of not having anyone available to assist you on a Sunday. I can confirm we do have a team in over the weekend who answer emails. I can see that your order was placed just after our cut-off time for next-day delivery on a Saturday. I do apologise. This order is out for dleivery today. Warm regards, Tom

Posted 3 months ago

“The flowers that I received as a surprise were truly beautiful. A real treat to have flowers that actually have a fragrance”

Helpful Report

Posted 3 months ago

Dear Helen, thank you so much for your fantastic 5-star rating of Prestige Flowers! We greatly appreciate your kind words and are thrilled to hear that you were delighted with your surprise floral delivery.

Posted 3 months ago

“Ordered 6 bouquets of flowers and incredibly disappointed as how small they were. They were easily comparable for a £10 bouquet from a supermarket and definitely not worth the money. I would not recommend at all.”

Helpful Report

Posted 3 months ago

Hello Kelly, Thank you for sharing your feedback with us. I’m truly sorry to hear that you were disappointed with the size of the bouquets you received. We aim to provide high-quality arrangements that offer great value, and it’s disheartening to learn that we did not meet your expectations. I have located your order and can see that our customer service team responded to your email yesterday and is awaiting your reply. Warm regards, Rosie

Posted 3 months ago

“Easy to use website, beautiful products”

Helpful Report

Posted 3 months ago

Thank you so much for your fabulous 5-star rating of Prestige Flowers. We are thrilled to hear that you found our website easy to use and our products beautiful. Your satisfaction is our utmost priority, and we are delighted to have met your expectations.

Posted 3 months ago

“perfect flowers. my wife very happy”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful 5-star rating of Prestige Flowers! We are delighted to hear that your experience with us was exceptional and that you are satisfied with our services.

Posted 3 months ago

“Really awful! 2nd time I've used this company and both times bad experience! Not received on the day they should have been received- terrible really using Royal mail instead of a courier which would have delivered on the right day - also the flowers themselves look nothing like the picture you order from ! Will not be using again . Customer service not good either ...”

Helpful Report

Posted 3 months ago

Hello Karen, Thank you for your feedback. I’m very sorry to hear about your disappointing experience with us, especially as this is the second time you’ve encountered issues. We completely understand how frustrating it is when flowers don't arrive on the scheduled day and don’t match the picture on our website. We strive to provide reliable delivery and high-quality bouquets, and it's clear that we missed the mark here. We also regret that you felt our customer service didn’t meet your expectations. Your feedback is extremely valuable, and we’re committed to improving our service. Warm regards, Tom

Posted 3 months ago

“The simplest one stop shop online to send flowers and gifts. The options of add-ons makes choosing simple.”

Helpful Report

Posted 3 months ago

Thank you so much, David, for your wonderful 5-star rating of Prestige Flowers. We truly appreciate your kind words and are thrilled to hear about your positive experience with us. We are delighted that you found our online shop to be the simplest one-stop destination for sending flowers and gifts. Our wide range of add-ons aims to make the selection process as easy as possible for our valued customers like you. Thank you again for choosing Prestige Flowers, and we look forward to serving you again in the future!

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 270,942 reviews