Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,334 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,334 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered birthday flowers to be delivered to my daughter in Aberdeen and requested the delivery to be on the day of her birthday. I ordered the flowers 6 days before her birthday thinking that would be sufficient time for the delivery to be actioned particularly as you advertise the ability of next day delivery. When I spoke to your customer services I was told it can take extra time to deliver to these places such as Scotland/N.Ireland. My Question is why weren't the flowers dispatched earlier in order to arrive on the requested date? I find the delay in delivery extremely disappointing and totally unacceptable.”

Helpful Report

Posted 1 week ago

Hello John, Thank you for taking the time to share your concerns with us. I'm truly sorry to hear about the delivery issues you experienced for your daughter's birthday. We strive to offer timely delivery, and it’s disappointing to know that we did not meet your expectations this time, especially for such a special occasion. Your feedback regarding the dispatch times for deliveries to Scotland and Northern Ireland is incredibly valuable, and I will ensure that it is brought to our team's attention for further review. I can confirm we do dispatch all orders the day before the choosing date. Best wishes, Katie

Posted 1 week ago

“Flowers were gorgeous and delivered exactly when promised, however the box of praline chocolates that I ordered with them were unfortunately very disappointing. Poor quality chocolate and really didn't taste very nice.”

Helpful Report

Posted 1 week ago

Hello Stephen, Thank you for your review! We're so glad to hear that you loved the flowers and that they were delivered on time. We genuinely appreciate your feedback regarding the chocolates, as we strive to provide quality products. Your comments will help us improve our offerings. We hope to serve you better in the future! Best wishes, Katie

Posted 1 week ago

“I purchased these for my sister to say thank you but was very disappointed with the flowers - certainly look nothing like the picture. Have been a customer for a number of years but, after this, will be looking elsewhere in future. Prices have increased significantly but quality & quantity declined”

Helpful Report

Posted 1 week ago

Hello Yvonne, Thank you for taking the time to share your thoughts with us. I’m truly sorry to hear that the flowers you received did not reflect the quality you’ve come to expect from us, especially as a long-time customer. We aim to provide beautiful arrangements that bring joy, so it’s disheartening to learn we missed the mark this time. We appreciate your feedback regarding the quality and pricing, and I assure you that it will be taken into consideration as we strive to improve our offerings. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and we would be happy to take a look into this for you. Best wishes, Katie

Posted 1 week ago

“Trying to buy flowers, why do we have to set up passwords for everything can't we go straight to pay”

Helpful Report

Posted 1 week ago

Hello Elizabeth, Thank you for your feedback! We understand that setting up passwords can be an inconvenience, and we appreciate your insight. I can confirm you can checkout as a guest. Best wishes, Katie

Posted 1 week ago

“We had a terrible experience with Prestige Flowers, and I strongly recommend using other websites. I ordered flowers for my wife to celebrate our 30th wedding anniversary, but they arrived half-dead and wilted. When I requested a refund, they only offered a partial one, stating that “this issue was regarding quality and we can only refund the value of the product as the order was delivered on the requested date.” As a customer, this was incredibly disappointing. While the flowers may have arrived on time, they were in a rotting, decayed state—completely lifeless and far from what anyone would want in a bouquet. Prestige Flowers refused to take responsibility for the poor condition of their product and denied a full refund, forcing me to pursue a chargeback through my bank. This company lacks integrity, and their service does not reflect the joy or beauty one expects from gifting flowers.”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your feedback with us. We’re truly sorry to hear about your recent experience and understand how disappointing it must have been, especially on such a meaningful occasion. At Prestige Flowers, we aim to deliver fresh, beautiful arrangements that bring joy, and we regret that we fell short in this instance. Your comments regarding the quality and condition of the flowers are taken seriously, and we’re committed to addressing these concerns internally to ensure better quality assurance for future orders. As for the partial refund, we sincerely apologise for any frustration caused by our policy and understand how this may not have met your expectations. Best wishes, Katie

Posted 1 week ago

“Very disappointed at the small uninspiring bouquet delivered to me today. For the cost I expected so much more. Won't be using again”

Helpful Report

Posted 1 week ago

Hello Alison, Thank you for your feedback. I'm really sorry to hear that the bouquet you received did not meet your expectations. We strive to create beautiful arrangements that bring joy, and it’s disappointing to learn that we fell short in this instance. Your comments are important to us, and I’ll make sure to share your experience with our team for further review. I can see that our customer support department is awaiting your reply so we can look into this further for you. Best wishes, Katie

Posted 1 week ago

“A fantastic service with beautiful flowers to cater for every occasion.”

Helpful Report

Posted 1 week ago

Hello Crystal, Thank you for your fantastic review! We're so pleased to hear that you enjoyed our service and found our flowers perfect for every occasion. Your kind words inspire us to keep delivering beautiful arrangements for all our customers! Best wishes, Katie

Posted 1 week ago

“If possible, I would recommend avoiding Prestige for flower delivery. I ordered flowers for my sister's birthday, expecting them to arrive on her special day, but they were instead sent via Royal Mail and arrived the following day. Despite my clear instructions, customer service failed to understand the importance of the delivery date, reassuring me they’d arrive "the next day"—which rather defeats the purpose of a birthday delivery. Perhaps I should have asked my sister to delay her birthday by a day! The quality of the flowers was also disappointing; they were mediocre at best. When I raised my concerns, I was informed that a florist had reviewed the arrangement and deemed it satisfactory for what I had ordered. Overall, it was a frustrating experience, and I will certainly advise others against using Prestige.”

Helpful Report

Posted 1 week ago

Hello Francesca, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the delay in your sister's birthday flower delivery and the disappointment it caused. Special occasions deserve timely and thoughtful service, and it's disheartening to learn we did not meet that expectation for you. Additionally, we value your feedback about the quality of the flowers. Your satisfaction is important to us, and we continuously strive to improve. I’ll ensure your comments are passed along to our team for review. Best wishes, Katie

Posted 1 week ago

“Our anniversary is today, my delivery date is today and it's not getting delivered today, specifically said my delivery date was today, so if you want something for you special occasion just go buy it yourself”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your experience. I’m truly sorry to hear that your anniversary delivery did not arrive on the special day you were expecting. We understand how important these occasions are and the disappointment that comes when plans don’t go as intended. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Katie

Posted 1 week ago

“Ordered the flowers with plenty of notice for a special birthday and for them to arrive on the day. Order confirmed, then to get an email the day before they were due to be delivered to say they would be a day late. Emailed and was told maybe there was a difficulty with finding the address! Eh no they just weren't sent in time. Extremely disappointed with the service and won't be using again”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I’m truly sorry to hear about your disappointing experience with your flower order. It is understandable to feel let down when something so special does not arrive as expected, especially for a significant occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best wishes, Katie

Posted 1 week ago

“My son spent over £70 on a bunch of flowers for my special birthday I took photos and sent them in to your company showing flowers after 3 days,all mostly dead or heads drooping, all you offered him was a £10 voucher not even enough to purchase another bunch”

Helpful Report

Posted 1 week ago

Hello Sandra, Thank you for taking the time to express your concerns. I’m truly sorry to hear that the flowers received for your special birthday did not meet your expectations, especially given the care your son took in selecting them for you. We understand how disappointing it can be to receive a bouquet that does not last as it should. While we do strive to provide quality arrangements, it appears we fell short this time. I appreciate your feedback regarding the voucher offer, and I will be sure to share your thoughts with our team for future improvement. Best wishes, Katie

Posted 1 week ago

“Lovely clear website and great choice of flowers. Easy ordering system with reliable delivery.”

Helpful Report

Posted 1 week ago

Hello Susan, Thank you for your wonderful review! We're delighted to hear that you found our website clear and enjoyed the selection of flowers. It's great to know that you found the ordering process easy and appreciated our reliable delivery service. Your feedback truly inspires us to keep up the good work! Best wishes, Katie

Posted 1 week ago

“I ordered some flowers for a colleague who has been unwell and her flowers were delivered to an unknown neighbour’s garden. She had been at home all day and at no point did the courier attempt to deliver to her address. When I contacted Prestige they said that it is the courier’s discretion to where they leave them!! This is ridiculous. What is the point of giving a delivery address? My friend had to go and knock on a number of her neighbours doors to try and find her flowers. The flowers were found hidden behind a garden ornament!! Why were they not delivered to the address that I requested?? Shocking customer service too”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I’m genuinely sorry to hear about the issues you've encountered with the delivery of the flowers. It’s completely understandable to be frustrated when an order doesn’t arrive as intended, especially when it involves a thoughtful gesture for a colleague. I apologise for the inconvenience this has caused both you and your colleague in trying to locate the flowers. We value your input and will certainly be passing this on to ensure better service moving forward. Best wishes, Katie

Posted 1 week ago

“I use prestige flowers often through out the years covering birthdays, get well and many other celebrations and they have never got it wrong, or missed the date . A really good service .”

Helpful Report

Posted 1 week ago

Hello Penelope, Thank you so much for your wonderful review! We're thrilled to know that you've trusted Prestige Flowers for your special occasions over the years. Consistency in our service is a top priority, and we're delighted that we've met your expectations. Your appreciation truly motivates us to keep providing the best service possible! Best wishes, Katie

Posted 1 week ago

“Great as always!”

Helpful Report

Posted 1 week ago

Hello Andy, Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with us, as always. Your continued support truly means a lot to our team! Best wishes, Katie

Posted 1 week ago

“Underwhelming for the price”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your thoughts with us. I’m sorry to hear that you found your experience underwhelming given the price you paid. We understand that our customers expect high quality and value in their purchases, and it’s disappointing to hear that we fell short. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 1 week ago

“Amazing selection of flowers and even better service. Couldn't be more grateful!”

Helpful Report

Posted 1 week ago

Hello Jamie, Thank you for your amazing review! We're thrilled to hear that you loved our selection of flowers and received excellent service. Your gratitude motivates us to keep delivering the best experience possible! Best wishes, Katie

Posted 1 week ago

“Was not told the Royal mailwas deliving them they where ment to be here today just before my uncle Funeral not happy by the time they get there they will be dead nearly not happy”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review, and I sincerely apologise for the inconvenience you experienced with the delivery timing of your flowers. We understand that this was a crucial moment and that timely delivery is essential, especially given the occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best wishes, Katie

Posted 1 week ago

“ARE YOU JOKING?????? I paid extra £10.00 to have a larger bouquet delivered, for a very important thank you to somebody!!! If this was the large I’d hate to think what the original was! This as many flowers as you’d get in a bunch from Lidl! For £6.49!!!! SO DISAPPOINTED WISH I’D READ THE REVIEWS!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your concerns. We sincerely apologise that the bouquet you received did not meet your expectations, especially for such an important occasion. We understand how disappointing it can be when a gesture of thanks does not convey the thought and care you intended. Your feedback about the size and quality of the flowers is noted, and we will be addressing this with our team to ensure improvements are made. I can see that a replacement bouquet has been arranged for delivery. Best wishes, Katie

Posted 1 week ago

“The flowers should been delivered today on my Daughter in Laws birthday and I have just discovered that it is not being delivered until tomorrow. Really angry about this”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. We sincerely apologise for the frustration you're experiencing regarding the delivery of your flowers. We understand how important it is to have special moments celebrated on the right day, and we're sorry to see that we missed the mark for your Daughter-in-Law's birthday. Your feedback is important to us, and we'll be looking into this matter to improve our delivery service in the future. If not done already, please contact us at enquiries@prestigeflowers.co.uk with your order number and our team can look into this for you. Best wishes, Katie

Posted 1 week ago

Prestige Flowers is rated 4.5 based on 270,334 reviews