Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,783 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Selection of flowers and gifts very good. Downside is website operation when trying to pay. mutiple appmts toget correct address with postcode, but got there in the end”

Helpful Report

Posted 1 week ago

Hello, Thank you for your 4-star review, Susan! We're glad to hear you liked our selection of flowers and gifts. We apologize for the difficulties you experienced with the website during payment. Best wishes, Rosie

Posted 5 days ago

“The buying process was really easy. Also, a really good choice of flower bouquets.”

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Posted 1 week ago

Hello, Thank you for your wonderful 5-star review, MR! We're so glad to hear that you found the buying process easy and enjoyed our selection of flower bouquets. Best wishes, Rosie

Posted 5 days ago

“Purchased a bouquet in good faith as it was clearly advertised that ordering before a specific time would be next day delivery @ £6. The next day came and despite being notified by Royal Mail that the item wouldn't be delivered that day, the customer services wouldn't accept any responsibility. Blamed it on 3rd party florists, couriers etc. Personally I will never use this company again, and would advise anyone thinking of ordering to think again.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 5 days ago

“So easy to use and order , flowers are always lovely and delivered on time”

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Posted 1 week ago

Hello, Thank you for your wonderful 5-star review, Gina! We're so glad to hear that you found our ordering process easy and that your flowers were lovely and delivered on time. Best wishes, Rosie

Posted 5 days ago

“Great range of flowers and gifts at reasonable prices. Order form easy to complete”

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Posted 1 week ago

Hello, Thank you for your wonderful 5-star review, Christine! We're so glad you loved our range of flowers and gifts, and that you found the order form easy to complete. Best wishes, Rosie

Posted 5 days ago

“Quite disappointed with the flowers that were delivered for my sister in law's birthday. Have used Prestige many times in the past & we're always good.”

Helpful Report

Posted 1 week ago

Hello Jackie, Thank you for taking the time to share your thoughts. I’m genuinely sorry to hear that your recent experience didn’t reflect the quality you’ve come to expect from us. It’s always our aim to provide beautiful blooms, and I regret that we fell short this time. Please note that the bouquet includes flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. Best wishes, Rosie

Posted 5 days ago

“This is second time I have used Prestige Flowers..the person who received my first order was over the moon with the quality of the arrangement hence a return visit to Prestige!”

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Posted 1 week ago

Hello, Thank you for your wonderful 5-star review, Margaret! We’re absolutely thrilled to hear that your first order impressed and brought such joy. It's always a pleasure to welcome back our satisfied customers! Best wishes, Rosie

Posted 1 week ago

“Small bunch of flowers for £40 Was very disappointed with flowers could of bought a bigger better bunch of flowers from tescos for £15”

Helpful Report

Posted 1 week ago

Hello Kirren, Thank you for your feedback. I’m truly sorry to hear that you were disappointed with the flowers. It’s frustrating when a product does not meet expectations, especially when it comes to something as special as a floral arrangement. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 1 week ago

“Ordered a bouquet for my mothers birthday, ironically called 'joyfull' and what turned up was a very sad few flowers, all drooping and extremely sparse. It ruined her day and mine. I contacted customer services, only to be told there was nothing they could do and I was told to contact my bank. Shocking service on all fronts. Certainly will not be ordering again!”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm very sorry to hear that the bouquet did not meet your expectations and that it negatively impacted your mother's special day. I understand how disappointing it is when a gift doesn’t convey the joy you intended. I’m sorry for the challenges you experienced with our customer service. I can see that they offered to send a fresh bouquet, but I apologise if this did not meet your expectations. Warm regards, Rosie

Posted 1 week ago

“Awful quality. Flowers were scarce, mostly weeds, and looked near dead on arrival. Terrible customer service, I ordered them as a gift, and after just 5 days when visiting the receiver saw what state they were in (they were sent as a gift, and so the receiver did not want to complain out of politeness). I was very embarrassed and disappointed. I would recommend using other more trustworthy suppliers if ordering online, or buy from a store where they are much nicer but less expensive. Will not be using prestige flowers again. Flowers are advertised falsely, and they take advantage of the gift-giving scenario where receiver cannot complain and the giver will not be aware. Their 3-day policy to submit any complaints is ludicrous, unfair, and against consumers basic rights under the sale of goods act.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience. I’m genuinely sorry to hear that the flowers did not meet your expectations and that the situation has affected both you and the recipient. It’s disappointing to learn about the condition in which the flowers arrived, and I understand how embarrassing that must have been for you. While we strive to ensure a positive experience, we acknowledge that there are times when we fall short, and your feedback is crucial in highlighting where we need to improve. Best wishes, Rosie

Posted 1 week ago

“Very disappointed. The flowers I ordered for my elderly relative did not arrive on her actual birthday. I now find out that delivery dates cannot be guaranteed. I'm most upset that she will think that I have forgotten her birthday. In future I will order through a local florist who can deliver on the actual day.”

Helpful Report

Posted 1 week ago

Hello Sally, Thank you for sharing your concerns, and I’m truly sorry to hear that the flowers did not arrive on your relative's birthday. I understand how upsetting it must be to feel like you've forgotten such an important occasion. While we strive to provide timely deliveries, there are instances where we cannot guarantee specific dates, and I apologise for the disappointment this caused. Your feedback is invaluable, and I truly appreciate you bringing this to our attention. Best wishes, Rosie

Posted 1 week ago

“A wonderful eye watering selection of flowers, well photographed and we especially appreciated being able to choose the size of the arrangement. Clear and easy to follow instructions for order and delivery”

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Posted 1 week ago

Hello, Thank you for your wonderful 5-star review, Sandra! We're delighted to hear that you enjoyed our extensive selection of flowers and found the ordering process clear and straightforward. Best wishes, Rosie

Posted 1 week ago

“Your Web site is a maze of offers and codes that don't add up at check out, always a reason the code isn't valid. It has put me off ordering with you in future. 3 attempts to get it right and then you take the order before I choose to proceed. Not a happy customer”

Helpful Report

Posted 1 week ago

Hello Wendy, Thank you for your feedback, and I'm sorry to hear about your experience on our website. It’s clear that the challenges you faced with the offers and checkout process were frustrating, and I understand how that could put you off from ordering with us in the future. We are always looking to improve the shopping experience for our customers, and your comments will surely help us in that pursuit. Best wishes, Rosie

Posted 1 week ago

“Excellent customer service. Beautiful flowers. Will absolutely be using again.”

Helpful Report

Posted 1 week ago

Hello, Thank you so much for your amazing 5-star review! We're thrilled to hear that you experienced excellent customer service and loved the beautiful flowers. Best wishes, Rosie

Posted 1 week ago

“Ordered 2 times from Prestige Flowers and they have really great flowers!”

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Posted 1 week ago

Hello, Thank you for your fantastic 5-star review, Patricia! We're so glad to hear that you enjoyed our flowers on both occasions. Best wishes, Rosie

Posted 1 week ago

“I ordered the roses and lilies for my mum and when they turned up there was only 1 lily and the roses were on there way to dying.”

Helpful Report

Posted 1 week ago

Hello Chloe, Thank you for your feedback, and I’m really sorry to hear that your order didn't meet your expectations. We pride ourselves on delivering fresh and beautiful flowers, and it’s disheartening to know that you received a less than satisfactory bouquet. Our customer service team has reached out via email to look into this for you. Best wishes, Rosie

Posted 1 week ago

“Offered a specific day for delivery as you would expect. Also paid for morning delivery. Flowers didn't turn up, I asked for a refund, they refused saying the delivery will be made tomorrow. I said that's no good, the birthday is today. They still refuse a refund and state that they cannot guarantee delivery on a specific day. Surely that's the essence of their business? Still not had a refund, not even for the extra money paid for a morning delivery. Terrible service.”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your experience with us, and I'm truly sorry to hear that your delivery did not arrive as promised. I understand how important it is to have flowers delivered on a significant day, and I apologise for any frustration this situation has caused. It’s disheartening to know that we were unable to meet your expectations or provide a satisfactory resolution. I have reached out via email. Best wishes, Ellie

Posted 1 week ago

“I have used Prestige Flowers for a while now. I can highly recommend as their flowers are always arrive on time, last ages, reasonably priced and beautifully presented.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your wonderful 5-star review, Lynsey! We're so happy to hear that you have consistently enjoyed our timely deliveries, lasting blooms, and beautiful presentations. Thank you for your recommendation. Best wishes, Rosie

Posted 1 week ago

“I ordered a celebration bunch of flowers . The picture on line was beautiful and full . I ordered a vase at £4 and my total was over £35 so I expected a really nice bunch of flowers for £30 . I could have bought the same bunch from the garage up the road for £6 . I was very disappointed . Was and I actually had to apologise to my neighbour for how bad they were .”

Helpful Report

Posted 1 week ago

Hello Emma, Thank you for taking the time to share your experience, and I’m sorry to hear that the flowers did not meet your expectations. We always aim to provide beautiful, fresh arrangements, and it’s disappointing to know that we fell short this time. I appreciate your feedback regarding the value for money, and we will certainly take your comments into consideration as we continually strive to improve our offerings. If you would be willing, please send us some photos, including a birds-eye view, of the arrangement to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would be happy to look into this for you. Best wishes, Katie

Posted 1 week ago

“I ordered a large rose and lily bouquet- the illustration on the website showed a full bouquet with lots of flowers. The one we received only had 4 roses and 1 Lily stem AVOID AT ALL cost - absolutely NOT worth the money - I hate to think what you would get with a small or medium bouquet!”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to leave your feedback. I'm genuinely sorry to hear that the bouquet you received did not match your expectations and that you felt it was lacking in both quantity and quality. We understand how important it is to receive an arrangement that reflects what you envisioned, and it’s disappointing to know we did not deliver in your case. I have reached out via email. Best wishes, Ellie

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 271,783 reviews