Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,793 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love prestige flowers I always use them. It's a shame the app doesn't work anymore and can't download their new one as it's not compatible with my phone which is a new phone.”

Helpful Report

Posted 1 week ago

Hello, Thank you so much for your wonderful 5-star review, Dave! We truly appreciate your loyalty and are delighted to hear you love our flowers. We're sorry to hear about the app compatibility issue and appreciate your feedback. Best wishes, Rosie

Posted 6 days ago

“Wouldn't really use this service again. Then roses were damaged and bruised.”

Helpful Report

Posted 1 week ago

Hello Jamaal, Thank you for your feedback, and I’m really sorry to hear that the roses you received were damaged and bruised. We always aim for our products to arrive in perfect condition, and it’s unfortunate that we didn’t meet that expectation this time. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would like to look into this for you. Best wishes, Rosie

Posted 6 days ago

“Received a mix of roses and lily's as planned but multiple lily head were broken when the box was opened. Disappointing because it would of been a great gift.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to leave your feedback. I’m truly sorry to hear about the condition of the lilies upon opening the box. We aim to deliver beautiful arrangements, and it’s disappointing to know we fell short this time. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 6 days ago

“Ordered a nice bouquet of flowers for my mom, and it was (not) delivered with Royal Mail. First of all, in which state are those flowers when picked up a day before by someone, in order to be delivered the next day. Moved around so many times.. Secondly, the proof of delivery picture was showing the flowers literally thrown into someone’s garden, definitely not my mom’s. Very bad service and very dissapointed.”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your experience. I'm truly sorry to hear about the issues with your order and the state in which the flowers arrived. It's unacceptable for any delivery to be mishandled, and I can understand how disappointing that must be. Your comments about the delivery photo and the condition of the flowers are concerning, and we take such feedback seriously. We're committed to improving our service, and your input helps us in that endeavor. If you haven't already, please reach out to our customer service team who will look into this for you. Best wishes, Katie

Posted 6 days ago

“DO NOT USE THIS COMPANY ordered flowers and chocolates for elderly relatives birthday. They supposedly tried delivery at 9pm, which was far too late and pointless when birthday was over. Still not received any flowers or chocolates. Three emails and they’re still refusing to refund. They said the 83 year old relative can arrange to collect the item themselves. Even though we paid delivery and relative unable to collect them.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm truly sorry for the inconvenience and disappointment you experienced with your order. It's upsetting to hear that the delivery timing was not suitable, especially for a special occasion. I understand your frustration regarding the lack of resolution and the difficulty with collection. Please know that we take your concerns seriously, and your comments will help us improve our service. I have located your order and can see that it was delivered successfully the following day. Warm regards, Katie

Posted 6 days ago

“The flowers did not look like the image on the site and stems were broken. Disappointed that they did not have the wow factor I thought they would for the recipient. Wanted a local florist but could not find one on line. Would not use again as expensive for what they were.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the flowers didn’t meet your expectations and that you experienced broken stems. We strive to provide arrangements that truly impress, and it’s disappointing to know that we fell short this time. I have located your order and can see that this has been resolved with our customer service team. Best wishes, Katie

Posted 6 days ago

“Buyer beware, don't expect the delivery next day. If only I could give them 0 stars. Flowers ordered for a special birthday and were advertised as next day delivery, placed the order in food faith only to find out that they can't deliver on what they advertised. 2 days later and still no flowers. Despite reaching out to customer services there has been no resolution or flower's. They continually spout rubbish about 3rd party suppliers/ couriers and how it's outwith their control. I have now had to escalate the issue to PayPal. I would advise you purchase from a more trustworthy retailer as Prestige are certainly not trustworthy.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see that this was delivered the following day on the 8th. Warm regards, Katie

Posted 6 days ago

“Well done sending your next day delivery via Royal Mail. Only took them 3 days. Flowers are nice, but essentially pointless! Have had much better experience with you in the past. Suggest changing to a more reliable courier”

Helpful Report

Posted 1 week ago

Hello Michael, Thank you for taking the time to share your thoughts. I'm really sorry to hear about the delivery delay you experienced with Royal Mail, and I completely understand your frustration. We aim for prompt service, and it's disappointing to hear that we missed the mark this time. I’m glad to hear you liked the flowers, but I understand how the delay can overshadow that. We appreciate your suggestion regarding our courier service, and we’ll certainly look into more reliable options to ensure a smoother experience for our customers in the future. Best regards, Rosie

Posted 6 days ago

“Small bunch of flowers for £40 Was very disappointed with flowers could of bought a bigger better bunch of flowers from Asda for £15. I literally receive 7 flowers for £40”

Helpful Report

Posted 1 week ago

Hello Maria, Thank you for your feedback. I'm truly sorry to hear that the bouquet you received didn't meet your expectations in size and value. We understand how disappointing it can be when an order doesn't align with what you anticipated. From the photo provided, we can see more than 7 flowers. If you could please send us an image of the bouquet out of the packaging and arranged in a vase, we would be happy to look into this further for you. Best regards, Rosie

Posted 6 days ago

“Alaways had very good service and flowers are beutiful”

Helpful Report

Posted 1 week ago

Hello, Thank you for your wonderful 5-star review, Yvonne! We're delighted to hear that you've consistently received great service and enjoyed our beautiful flowers. Best wishes, Rosie

Posted 6 days ago

“Selection of flowers and gifts very good. Downside is website operation when trying to pay. mutiple appmts toget correct address with postcode, but got there in the end”

Helpful Report

Posted 1 week ago

Hello, Thank you for your 4-star review, Susan! We're glad to hear you liked our selection of flowers and gifts. We apologize for the difficulties you experienced with the website during payment. Best wishes, Rosie

Posted 6 days ago

“The buying process was really easy. Also, a really good choice of flower bouquets.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your wonderful 5-star review, MR! We're so glad to hear that you found the buying process easy and enjoyed our selection of flower bouquets. Best wishes, Rosie

Posted 6 days ago

“Purchased a bouquet in good faith as it was clearly advertised that ordering before a specific time would be next day delivery @ £6. The next day came and despite being notified by Royal Mail that the item wouldn't be delivered that day, the customer services wouldn't accept any responsibility. Blamed it on 3rd party florists, couriers etc. Personally I will never use this company again, and would advise anyone thinking of ordering to think again.”

Helpful Report

Posted 1 week ago

Posted 6 days ago

“So easy to use and order , flowers are always lovely and delivered on time”

Helpful Report

Posted 1 week ago

Hello, Thank you for your wonderful 5-star review, Gina! We're so glad to hear that you found our ordering process easy and that your flowers were lovely and delivered on time. Best wishes, Rosie

Posted 6 days ago

“Great range of flowers and gifts at reasonable prices. Order form easy to complete”

Helpful Report

Posted 1 week ago

Hello, Thank you for your wonderful 5-star review, Christine! We're so glad you loved our range of flowers and gifts, and that you found the order form easy to complete. Best wishes, Rosie

Posted 6 days ago

“Quite disappointed with the flowers that were delivered for my sister in law's birthday. Have used Prestige many times in the past & we're always good.”

Helpful Report

Posted 1 week ago

Hello Jackie, Thank you for taking the time to share your thoughts. I’m genuinely sorry to hear that your recent experience didn’t reflect the quality you’ve come to expect from us. It’s always our aim to provide beautiful blooms, and I regret that we fell short this time. Please note that the bouquet includes flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. Best wishes, Rosie

Posted 6 days ago

“This is second time I have used Prestige Flowers..the person who received my first order was over the moon with the quality of the arrangement hence a return visit to Prestige!”

Helpful Report

Posted 1 week ago

Hello, Thank you for your wonderful 5-star review, Margaret! We’re absolutely thrilled to hear that your first order impressed and brought such joy. It's always a pleasure to welcome back our satisfied customers! Best wishes, Rosie

Posted 1 week ago

“Small bunch of flowers for £40 Was very disappointed with flowers could of bought a bigger better bunch of flowers from tescos for £15”

Helpful Report

Posted 1 week ago

Hello Kirren, Thank you for your feedback. I’m truly sorry to hear that you were disappointed with the flowers. It’s frustrating when a product does not meet expectations, especially when it comes to something as special as a floral arrangement. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 1 week ago

“Ordered a bouquet for my mothers birthday, ironically called 'joyfull' and what turned up was a very sad few flowers, all drooping and extremely sparse. It ruined her day and mine. I contacted customer services, only to be told there was nothing they could do and I was told to contact my bank. Shocking service on all fronts. Certainly will not be ordering again!”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm very sorry to hear that the bouquet did not meet your expectations and that it negatively impacted your mother's special day. I understand how disappointing it is when a gift doesn’t convey the joy you intended. I’m sorry for the challenges you experienced with our customer service. I can see that they offered to send a fresh bouquet, but I apologise if this did not meet your expectations. Warm regards, Rosie

Posted 1 week ago

“Awful quality. Flowers were scarce, mostly weeds, and looked near dead on arrival. Terrible customer service, I ordered them as a gift, and after just 5 days when visiting the receiver saw what state they were in (they were sent as a gift, and so the receiver did not want to complain out of politeness). I was very embarrassed and disappointed. I would recommend using other more trustworthy suppliers if ordering online, or buy from a store where they are much nicer but less expensive. Will not be using prestige flowers again. Flowers are advertised falsely, and they take advantage of the gift-giving scenario where receiver cannot complain and the giver will not be aware. Their 3-day policy to submit any complaints is ludicrous, unfair, and against consumers basic rights under the sale of goods act.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience. I’m genuinely sorry to hear that the flowers did not meet your expectations and that the situation has affected both you and the recipient. It’s disappointing to learn about the condition in which the flowers arrived, and I understand how embarrassing that must have been for you. While we strive to ensure a positive experience, we acknowledge that there are times when we fall short, and your feedback is crucial in highlighting where we need to improve. Best wishes, Rosie

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 271,793 reviews