Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,902 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,902 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for my friends dad funeral on 2/1/25 to be delivered on Monday 6/1/25. Flowers did not arrive. They were lying in Glasgow Royal Mail depot , spoiled. Terrible customer service. Very dissapointed.”

Helpful Report

Posted 1 week ago

Hello Allan, Thank you for your review. We are deeply sorry to hear about your experience and the disappointment caused, especially during such a sensitive time. This is certainly not the level of service we aim to provide. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 1 week ago

“Ordered a bouquet for my 90 year old mum for Christmas when I visited 2 days later, I was really disappointed for her as the flowers were not up to your previous standards, they looked like they came from a supermarket. A number of the flowers were dry and overall the bouquet looked tired and empty.”

Helpful Report

Posted 1 week ago

Hello Linda, Thank you for sharing your experience with us. I'm truly sorry to hear that the bouquet for your mum did not meet the high standards we strive for. It’s disheartening to know that the quality fell short of your expectations, especially for such a special occasion. We appreciate your feedback and would love the opportunity to address this. If you haven't already, please consider sending us some images of the bouquet along with your order details and 'REVIEW' in the subject line to enquiries@prestigeflowers.co.uk so we can investigate further. Best wishes, Rosie

Posted 1 week ago

“Easy to navigate and place my order Thank you Hopefully my friend will live the flowers when delivered.”

Helpful Report

Posted 1 week ago

Hello Marie, Thank you for your wonderful 5-star review! We’re delighted to hear that you found our website easy to navigate and that placing your order was a breeze. Your kind sentiment about hoping your friend will love the flowers means so much to us! We can’t wait to assist you again in the future! Best wishes, The Prestige Flowers Team

Posted 1 week ago

“Disappointed with flowers, nothing like the picture, I feel I was mis-sold !”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm really sorry to hear that the flowers you received did not meet your expectations and weren't as you had anticipated. It’s disheartening when what arrives is different from what was shown. We strive to provide beautiful arrangements and I can understand why you feel mis-sold. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 1 week ago

“Tried to purchase a bunch of flowers but the payment page is so glitchy you can't progress past the address page. Had to order from a different company. I wander how much business you loose this way?”

Helpful Report

Posted 1 week ago

Hello, Thank you for bringing this to our attention. I'm really sorry to hear about the difficulty you experienced with our payment page. It's frustrating to be unable to complete an order, especially when you’re looking to send something special. We value your feedback and will certainly look into the technical issues to ensure a smoother experience for our customers. Best regards, Rosie

Posted 1 week ago

“I would like to know the difference Between the normal size flowers and larger. I purchased larger ones for a special birthday. They've now came, late and not impressed with the size of them. Because they came late I had to go to mands but more flowers. These cost £35 and were far more superior to these which cost £50. Very disappointed.”

Helpful Report

Posted 1 week ago

Hello Elizabeth, Thank you for taking the time to share your feedback. I’m sorry to hear that the flowers did not meet your expectations, especially for such a special occasion. It can be disappointing when things don’t go as planned, and I understand your frustration with the delivery timing and the size of the flowers. If possible, please could you send us an image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 1 week ago

“DO NOT USE Ordered a Christmas Hamper. It was not delivered and they will not accept responsibility and are not prepared to arrange redelivery or give me a refund.”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your experience with us. I sincerely apologise for the inconvenience and frustration you've faced regarding your Christmas Hamper order. We understand how disappointing it is not to receive your order, especially during the holiday season. Your feedback is crucial, and I assure you that we will address your concerns to improve our service moving forward. If this has not been resolved, please contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kind regards, Katie

Posted 1 week ago

“Do not use this company. Ordered flowers for wife’s birthday and still not received 4 days later. Emailed and was told not their problem as they use 3rd party couriers to deliver. No refund available. So £40 down the pan. Shocking service.”

Helpful Report

Posted 1 week ago

Hello Adrian, Thank you for taking the time to express your frustration. I sincerely regret to hear about the issues you faced with your order and understand how disappointing it must be not to have received the flowers in time for a special occasion. While we utilize third-party couriers for delivery, we acknowledge that it’s our responsibility to ensure that your experience is a positive one. We appreciate your feedback and will certainly look into this matter to improve our services for the future. Kind regards, Katie

Posted 1 week ago

“Very disappointed with the delivery. I asked for rhem to be delivered today (Monday 6th) as today is my partners 30th, but will not arrive until tomorrow the 7th. I understand I ordered them on a Saturday but then maybe do not offer the Monday as a possible delivery date if it's not.”

Helpful Report

Posted 1 week ago

Hello Richard, Thank you for sharing your feedback with us. I'm truly sorry to hear about the delay in your delivery, especially on such a significant occasion as your partner's 30th birthday. We understand how crucial timely delivery is during special moments, and your disappointment is completely valid. We take your comments seriously and will review our scheduling processes to improve our service in the future. Thank you for bringing this to our attention. Kind regards, Katie

Posted 1 week ago

“TERRIBLE SERVICE FLOWERS WERE DELIVERED 4 DAYS LATE CUSTOMER SERVICE IS NOT HELPFUL THE FLOWERS WERE LEFT SITTING IN A VAN FOR 4 DAYS THE RECIPIENT REFUSED DELIVERY THEY WILL NOT REFUND MY MONEY SO BASICALLY LOST £35 SHOCKING WOULD YOU ACCEPT FLOWERS 4 DAYS LATE THAT ARE HALF DEAD MY POOR MOTHER GOT NOTHING FOR CHRISTMAS BECAUSE OF THIS”

Helpful Report

Posted 1 week ago

Hello Alan, We sincerely apologise for the experience you had with your recent order. We understand how disappointing it is when a special occasion doesn’t go as planned, and we appreciate you bringing this to our attention. Although we strive for timely delivery and quality service, it seems we fell short this time. Your feedback is invaluable, and we will certainly address this matter internally to prevent it from happening in the future. Our customer service team has reached out via email. We hope that this can be resolved. Best wishes, The Prestige Flowers Team

Posted 1 week ago

“I DO NOT RECOMMEND.”

Helpful Report

Posted 1 week ago

Hello, We appreciate you taking the time to share your thoughts, and I’m genuinely sorry to hear about your experience with us. It’s troubling when we don't meet your expectations, and we understand how disappointing that can be. I can see that our customer service team has responded to your email. Kind regards, Katie

Posted 1 week ago

“Poor quality for the price paid. The bunches were smaller than competitiors yet charged same price. The flowers were dead within 3 days of delivery.i wont use again”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your concerns with us. I'm truly sorry to hear that you found the quality of the flowers disappointing and that they didn't last as expected. It's frustrating when the products don’t meet your expectations, particularly regarding value for money. We take all feedback seriously and will use your comments to address our quality standards moving forward. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘review’ in the subject line? Kind regards, Katie

Posted 1 week ago

“I absolutely love prestige flowers. I use them every time I want to send flowers and I have never had any issues and the flowers are gorgeous 😍 would definitely recommend them to anyone x”

Helpful Report

Posted 1 week ago

Hello Patricia, Thank you so much for your lovely 5-star review! We’re thrilled to hear that you absolutely love Prestige Flowers and that our gorgeous blooms never disappoint. Your recommendation to others truly means the world to us! We can’t wait to help you brighten someone’s day again soon! Best wishes, The Prestige Flowers Team

Posted 1 week ago

“Amazing service and quality of flowers. Always exceed my expectations.”

Helpful Report

Posted 1 week ago

Hello Ann, Thank you for your amazing 5-star review! We’re thrilled to hear that our service and quality of flowers consistently exceed your expectations. Your kind words inspire us to continue delivering the best for our customers. We can’t wait to assist you again soon! Best wishes, The Prestige Flowers Team

Posted 1 week ago

“I ordered this from you as you could deliver on the 6th which is my sister's birthday. I am horrified to have received an email to say this will not be delivered until tomorrow the 7th.She has already cancelled going out for lunch as I told her it would be delivered today”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. I’m genuinely sorry to hear about the delivery issue on your sister's birthday. It’s incredibly disappointing when plans are disrupted, especially on such a special day. We understand how important timely delivery is, and your feedback will be taken to heart as we work to prevent this from happening in the future. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit as we advise on the website. Thank you for bringing this to our attention. Kind regards, Katie

Posted 1 week ago

“Terrible do not use! £60 for a ‘large’ bouquet of flowers , could of got the same from a petrol station for £10 Awful”

Helpful Report

Posted 1 week ago

Hello, I’m really sorry to hear that you were disappointed with the bouquet you received. It’s frustrating when expectations don’t align with the reality, and I understand how this can be upsetting. Your feedback is taken seriously and will be addressed as we continually work to improve our offerings. Kind regards, Katie

Posted 1 week ago

“Not happy they sent the wrong delivery on the wrong day,then it was made out to be my fault Not recommended”

Helpful Report

Posted 1 week ago

Hello, I’m really sorry to hear about your experience with the delivery. It’s disappointing when things don’t go as planned, and I understand how frustrating it can be to feel at fault for an issue that wasn’t yours. Your feedback is valuable, and we will certainly take it into consideration as we work towards improvement. Kind regards, Katie

Posted 1 week ago

“Worst company as well as customer service I have ever come across. I wish I had read the Google reviews before placing an order with this company who scams people. I am so disgusted. I have tried over and over to get my refund for flowers delivered that were not what I had ordered and when delivered, they came damaged and wilted. Customer service offered me a £10.00 compensation. What a joke of a company. Never again!”

Helpful Report

Posted 1 week ago

Hello Sarab, I’m truly sorry to hear about your experience and understand your frustration regarding the state of the flowers and the challenges you've faced with customer service. Your feedback is important to us, and it’s disheartening to know we did not meet your expectations. Our goal is to provide high-quality products and service, and I regret that this was not your experience. We value your concerns and will take them into account as we strive to improve. Kind regards, Katie

Posted 1 week ago

“I specifically selected the company because it advertised that delivery could be made the next day, and this was confirmed via the expected delivery date during the sale process. The next day (when delivery was presumed to be taking place) I received an email stating that delivery would, in fact, be taking place the day after - thus missing the birthday of the recipient. Pretty frustrating.”

Helpful Report

Posted 1 week ago

Hello Duncan, I’m truly sorry to hear about your experience and the inconvenience caused by the delayed delivery. We understand how important timely delivery is, especially for special occasions, and it’s frustrating when expectations are not met. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit as we advised in the website. Kind regards, Katie

Posted 1 week ago

“Delivery was confirmed but flowers were not delivered, unable to contact via telephone as phone lines not operational. No contact at all from firm to confirm when order was being delivered and as yet they haven’t been but they have taken my money. Terrible customer service as no response to emails and online chat just automated responses.”

Helpful Report

Posted 1 week ago

Hello, I’m genuinely sorry to hear about your experience and understand your frustration with the delivery and the lack of communication. We aim to provide exceptional service, and it’s concerning to know we fell short this time. I have located your order and can see that our customer service team has advised further. They have also confirmed the order is due to be delivered today. Kind regards, Katie

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 270,902 reviews