Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,469 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,469 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worse flowers I've ever purchased. Online delivery for mothers day £40, ordered a large and couldn't believe how small they are, nothing like the picture, roses dying before the lilies blooming, will not be using again!!”

Helpful Report

Posted 2 weeks ago

Hello Ashley, Thank you for your feedback, and I’m genuinely sorry to hear about your experience with the flowers you received. We always strive to deliver high-quality arrangements, and it's disappointing to learn we didn't meet your expectations this time. Your comments about the size and condition of the flowers are important to us, and I would appreciate the opportunity to address your concerns. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk, and we will do our best to assist you. Thank you for sharing your thoughts, and I hope we can restore your trust in us in the future. Best regards, Tom

Posted 2 weeks ago

“My son is on benefits. He set money aside to treat me on Mother's Day with a bouquet for £39.99. It arrived two days late. I understand flowers and the best place to keep them in my cottage so that they last. They were dead in 48hrs. I have been honest with my son and told him never to use this company again. I feel so sad for him; I have sent him £40.”

Helpful Report

Posted 2 weeks ago

Hello Denise, Thank you for taking the time to share your experience. I’m really sorry to hear that your bouquet arrived late and didn't last as expected. We always aim to provide fresh flowers and timely delivery, and it’s disappointing that we fell short on this occasion. I understand how important it is to receive a thoughtful gift, especially from your son, and I can only imagine how upsetting this situation must be for both of you. Your feedback is valuable to us, and I encourage you to contact our Customer Support team at enquiries@prestigeflowers.co.uk so we can look into this further and work towards a resolution. Thank you for bringing this to our attention, and I hope we have the opportunity to regain your trust in the future. Best regards, Rosie.

Posted 2 weeks ago

“Absolutely shocking flowers , looked like something you would buy from a garage . So disappointing. Will not be using this florist again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I’m truly sorry to hear that the flowers did not meet your expectations and resulted in such disappointment. We strive to provide beautiful arrangements, and it’s disheartening to learn that we fell short in your experience. Thank you for bringing this to our attention, and I hope we can regain your trust in the future. Best regards, Emily

Posted 2 weeks ago

“Awful company Awful customer service Do not use”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. We're sorry to hear about your experience. This is not the level of service we aim to provide. Please reach out to us directly so we can understand what went wrong and work towards a resolution. Kind regards, Tom.

Posted 2 weeks ago

“Didn’t arrive on time- total waste of money as wasn’t able to gift them to the colleague who had left the company”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your feedback, and I’m truly sorry to hear about the delivery issues you experienced. I understand how frustrating it must have been not to have your gift arrive on time, especially when it was meant for a colleague. Your concerns are important to us, and I appreciate you bringing this to our attention. If you’d like to discuss this further, please contact our Customer Support team at enquiries@prestigeflowers.co.uk with your order number. We’re here to help and would like the opportunity to make things right. Thank you for your patience, and I hope we can regain your trust in the future. Best regards, Katie

Posted 2 weeks ago

“Two “bouquets” ordered for Mother’s Day, one with a candle, extra paid for Sunday delivery. Delivery missed for one order, candle missing from the other. Flowers not as ordered, some half dead. Tried dealing with the company to resolve, pointless, offered £20 credit/voucher, total insult. Waste of time trying to fight it, they’ve got the money now and couldn’t care less. Avoid at all costs, will never buy from Prestige again, flowers from your local convenience store are much nicer!”

Helpful Report

Posted 2 weeks ago

Hello Claire, Thank you for taking the time to share your thoughts, and I’m truly sorry to hear about your experience with your recent order. I can understand how disappointing it must have been, especially for Mother’s Day, to receive flowers that did not meet your expectations. Your feedback about the missing items and the quality of the flowers is invaluable to us. We constantly strive to improve, and I regret that we fell short in this instance. If you would like us to try to make it right, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk, referencing your order number. Thank you for bringing this to our attention, and I hope we have the opportunity to serve you better in the future. Best regards, Katie

Posted 2 weeks ago

“Had a beautiful bouquet of flowers delivered for Mother’s Day Saturday by Wednesday they had dropped Very disappointing Customer service unhelpful”

Helpful Report

Posted 2 weeks ago

Hello Katie, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the bouquet you received for Mother’s Day did not last as expected. I can understand how disappointing this must have been. Your feedback about our customer service is valuable, and I regret that we didn’t meet your needs during this time. We are constantly striving to improve and your comments will certainly help us in that effort. If you would like to discuss this further, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk and include your order number. We would like the opportunity to make things right. Thank you for bringing this to our attention. Best regards, Katie

Posted 2 weeks ago

“Absolute joke. Spent £40 on a bunch of flowers that turned up brown, heads drooping and basically dead. When the misses opened then up for mothers day I was so embarrassed so these were ment to be from the kids. Never again using this company and I would advise everyone else to stay clear as well. Would of been better to go supermarket”

Helpful Report

Posted 2 weeks ago

Hello Robert, I’m really sorry to hear that your recent experience with our flowers was not as it should have been, especially for such a significant occasion like Mother’s Day. I can understand how disappointing it must have been to receive a bouquet that didn’t convey the care you intended. Your feedback is crucial to us, and I appreciate you sharing your experience. It’s clear that we fell short this time, and I sincerely apologise for that. If you would like, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and the word 'REVIEW' in the subject line. We want to make this right for you. Thank you for bringing this to our attention. We strive to improve and your input helps us do just that. Warm regards, Katie

Posted 2 weeks ago

“We sent some flowers to a friend, and they were beautiful, and very reasonably priced. Thank you”

Helpful Report

Posted 2 weeks ago

Hello Jeni! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that the flowers you sent were beautiful and that you found our prices reasonable. Your appreciation means a lot to us, and we’re happy to help you bring joy to your friend! Best wishes, Tom

Posted 2 weeks ago

“I always try (and hope) to leave a positive review, but I’m at a loss here. Having spent over £80 on a (what looked online to be) beautiful bouquet of flowers for Mother’s Day, I received very disappointing updates from my Mum that ALL of two flower types died the following day, and ALL of the roses drooped under the head two days later. I sent photos to the customer service team, but apparently I didn’t share my complaint within their acceptable policy period. £80 for a near-total dead bouquet within 3 days. I send flowers quite often (I think this is my first experience with Prestige), but I have never seen such depressed flowers, or received such an ill considered response. Oh, to be fair I should mention the £15 voucher to discount a future buy, but taking into account a delivery of nearly half that, I think I’ll give it a miss. Not quite the Mother’s Day bouquet I’m proud to have sent.”

Helpful Report

Posted 2 weeks ago

Hello, I genuinely appreciate you taking the time to share your thoughts with us, and I’m very sorry to hear about your recent experience. It’s disheartening to learn that the bouquet did not meet your expectations and that your mother’s special day was affected by the quality of the flowers. This is certainly not the level of service we strive for. Your feedback regarding the customer service response is valuable, and I will forward your comments to our team as we continuously aim to improve our service. Please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Thank you again for your honesty. We truly appreciate your feedback, as it helps us to better our services in the future. Warm regards, Katie

Posted 2 weeks ago

“Have used these guys before, but this time the flowers were shockingly bad. Not even close to the picture shown on their website. I have more foliage than flowers and some of the flowers were snapped/broken off as well to top it off. Contacted customers services and sent photos, and was told "Upon reviewing the photographs with our Florist Manager, we have confirmed that the bouquet you received is of good quality and is the correct size as ordered." I'll let you guys be the judges of that. Please see the photo for a side-by-side comparison. I'm not being funny, but I paid £35 for a bunch of flowers that look worse than a £10 bunch from Tesco... Never using these guys again, avoid.”

Helpful Report

Posted 2 weeks ago

Hello Andy, I’m genuinely sorry to hear that your recent experience with our flowers did not meet your expectations. It’s upsetting to hear that the bouquet you received did not resemble what you ordered and that there were quality issues as well. This is certainly not the experience we aim to provide. I appreciate you sharing your feedback, and I’ll be sure to pass your comments along to our team for further review. Your satisfaction is important to us, and I apologize for any frustration caused by your interaction with customer service. Warm regards, Katie

Posted 2 weeks ago

“Wow, I have never felt so embarrassed in my life. The flowers look awful. I am truly gutted and could have done a better job myself and bought locally. Nothing like the pic in my order. Never again!”

Helpful Report

Posted 2 weeks ago

Hello Jules, I’m truly sorry to hear that you were disappointed with your flowers. It’s always upsetting when an order doesn’t meet your expectations, especially when it comes to something as special as a floral arrangement. I understand how you feel, and I sincerely apologise for the distress this has caused you. Your feedback is important to us, and I will make sure it is passed along to our team for further review. If possible, please could you send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 2 weeks ago

“Worse flowers I’ve ever received from a florist don’t use this company they were 4 days late and the quality and quantity is terrible. Mainly foliage”

Helpful Report

Posted 2 weeks ago

Hello Julia, I’m truly sorry to hear about your experience with your flowers. It’s very disappointing when your expectations aren’t met, especially regarding quality and timeliness. I understand how frustrating it is to receive something that doesn’t live up to what you anticipated. If you could reach out to us at enquiries@prestigeflowers.co.uk and share more about your experience, we’d appreciate the chance to look into this further and see how we can assist you. Best wishes, Ellie

Posted 2 weeks ago

“Flower arrived late from daughter for mothers day. Never arrived until wednesday and already startting to did”

Helpful Report

Posted 2 weeks ago

Hello Audrey, I'm really sorry to hear that your flowers arrived late and didn't meet your expectations. I understand how disappointing it is to anticipate a delivery for a special occasion, only to have it not arrive on time and not last as hoped. If you could share some details with us at enquiries@prestigeflowers.co.uk, we would like to investigate this further and see how we can make it right for you. Best wishes, Ellie

Posted 2 weeks ago

“Rose buds were brown and had to be thrown out after 3 days. Customer services weren’t able to help because it has to be reported inside 3 days.”

Helpful Report

Posted 2 weeks ago

Hello, I'm really sorry to hear about the condition of your rose buds and understand how disappointing it must be to have to throw them out so soon. It's frustrating when our expectations for quality aren't met, and I apologise for any inconvenience caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Ellie

Posted 2 weeks ago

“Very poor quality flowers. Bought for Mothers Day and dead in three days. Not the first time this has happened. Gave them the benefit of the doubt but won't be doing it again”

Helpful Report

Posted 2 weeks ago

Hello, I'm truly sorry to hear that your flowers did not meet your expectations, especially for such a special occasion like Mother's Day. It's disappointing when the quality isn't up to standard, and I understand your frustration. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line so we can look into this for you? Best wishes, Ellie

Posted 2 weeks ago

“Ordered the JEAN-MARC NATTIER bouquet, terrible customer service and the quality of flowers recieved were poor. Did not last 5 days, flowers started dying from the 2nd day. Half of the flowers had to be removed by day 3. Won't be ordering again, my friend also had a bad experience with the quality but I had already ordered.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your feedback, and I'm truly sorry to hear about your experience with the bouquet. It’s disheartening to know that the quality of the flowers did not meet your expectations. We pride ourselves on delivering fresh and beautiful arrangements, and I regret that we missed the mark this time. I have reached out via email. Best wishes, Ellie

Posted 2 weeks ago

“Absolutely disappointed with flowers I received for mothers day as they lasted 3days before wilting and dying I assume my son paid a fortune for these will not reccomend your flowers”

Helpful Report

Posted 2 weeks ago

Hello Sue, I’m really sorry to hear that the flowers you received for Mother's Day did not last as expected. It’s truly disappointing when a special occasion isn’t enhanced by beautiful blooms, and I understand your frustration. We take pride in our quality, and I apologise that we fell short this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with the delivery postcode and 'REVIEW' in the subject line? Best wishes, Ellie

Posted 2 weeks ago

“My son always uses Prestige and the flowers he sends me are usually great. This Mother's day( on the Friday) the leaves were a mess and the tulips all droopy even after a while in treated water.I called customer services who advised emailing with photos. I have had no response yet! Very dusappointing.”

Helpful Report

Posted 2 weeks ago

Hello, I’m really sorry to hear about your recent experience with the flowers you received. It’s disappointing to know that they did not arrive in the expected condition, especially for such a special occasion like Mother’s Day. We strive for quality and it's clear we missed the mark this time. I can see that our customer service team have replied to your email. Best wishes, Rosie

Posted 2 weeks ago

“Very dissatisfied with these flowers , how can you get a simple bunch of lilies so wrong My son ordered them for me for Mother’s Day they didn’t arrive till the next day Very poor quality they are turning brown before they have even opened !! How do you get money back !!”

Helpful Report

Posted 2 weeks ago

Hello, I’m truly sorry to hear about your experience with the lilies and the delay in delivery for Mother’s Day. It’s disheartening to learn that the quality did not meet your expectations, particularly for such a special occasion. We strive to provide fresh and vibrant blooms, and I apologise for missing the mark this time. Please reach out to our customer service team, and they will assist you with this. Best wishes, Rosie

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 272,469 reviews