Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,903 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,903 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers to be delivered on 23 December. Paid for named day delivery. Tracking on 23rd showed that parcel was still sitting in a delivery hub in the midlands (and not in Aberdeen where they should have been delivered to) Finally delivered on 24th but intended recipient not in (funnily enough that’s why I chose a delivery date when she WOULD be around) Customer service is non existent. A series of emails with a time lag - all of which were unhelpful. And I do wonder where the supposed customer service is based as at one point they tried to tell me that Aberdeen was not on the uk mainland. Responding to my complaint by telling me this was inflammatory as was referring back to obscure clauses of T&Cs Bottom line seems to be that they will take your money for named day delivery but if they can’t deliver on the day you Odis god it’s not their fault. Feels like a breach of the Sale of Goods Act to me Astoundingly bad attitude and I will never use them again. Have now given up with their customer “service” and am proceeding with refund claim via my credit card company”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your feedback. We sincerely apologise for the delay in your order and any disappointment this may have caused. Due to the distance between the delivery address and our distribution centre, occasionally extra time in transit is required, as mentioned on our website. We would also like to clarify that our standard delivery service is not guaranteed, and the delivery charge covers the tracked service. We are truly sorry for any inconvenience or frustration caused, and we are sorry that we were unable to assist further with this. Warm regards, Tom

Posted 1 week ago

“Wonderful company! I have used them now several times for overseas gifts for my family. Everything is delivered on the day promised, and my family is always delighted with the beauty and quality of the flowers, hampers etc. So glad I found this company.”

Helpful Report

Posted 1 week ago

Hello Davina, Thank you for your wonderful 5-star review! We’re so pleased to hear that you've trusted us with your overseas gifts multiple times. It's fantastic to know that your family has been delighted with the beauty and quality of our flowers and hampers. Your satisfaction is our top priority, and your feedback truly motivates us to keep delivering exceptional service. We’re thrilled you found us and look forward to serving you again in the future! Best wishes, The Prestige Flowers Team

Posted 1 week ago

“Brings joy to my love ones whiles living in a different country #JA”

Helpful Report

Posted 1 week ago

Hello Akeem, Thank you for your amazing 5-star review! We're thrilled to hear that our flowers bring joy to your loved ones, even from afar. It's our mission to create beautiful moments for families no matter the distance! Your feedback means a lot to us, and we can’t wait to help you spread more happiness in the future. Best wishes, The Prestige Flowers Team

Posted 1 week ago

“Thank you you service is easy to use”

Helpful Report

Posted 1 week ago

Hello Victoria, Thank you for your fantastic 5-star review! We’re delighted to hear that you find our service easy to use. Your satisfaction is incredibly important to us, and we’re committed to making the ordering process as smooth as possible. We truly appreciate your feedback and look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 1 week ago

“Very good in a pinch - great range of items”

Helpful Report

Posted 1 week ago

Hello, Thank you for your great 4-star review! We're glad to hear that you found our range of items helpful in a pinch. It's always our goal to provide a variety of options to meet your gifting needs. We appreciate your feedback and look forward to continuing to serve you with quality and convenience! Best wishes, The Prestige Flowers Team

Posted 1 week ago

“Good company and great service! Thank you...”

Helpful Report

Posted 1 week ago

Hello Kanstantsin, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had a great experience with us. Providing excellent service is our top priority, and your kind words truly motivate our team. We look forward to serving you again in the future! Best wishes, The Prestige Flowers Team

Posted 1 week ago

“Beautiful flowers to choose from. Happy with our choice.”

Helpful Report

Posted 1 week ago

Hello Yelena, Thank you for your wonderful 5-star review! We're so happy to hear that you found our selection of beautiful flowers to your liking. Your satisfaction is our top priority, and it’s lovely to know you’re happy with your choice. We truly appreciate your feedback and look forward to helping you create more lovely moments in the future! Best wishes, The Prestige Flowers Team

Posted 1 week ago

“Ordered flowers to arrive next day, 5 days later they arrive, boxed up and without proper care. I contacted Prestige who want absolutely nothing to do with the issue. £60 down the drain for a bunch of dead flowers.”

Helpful Report

Posted 1 week ago

Hello, I appreciate you taking the time to express your concerns. I'm truly sorry to hear about the delay and condition of the flowers you received; this is certainly not the experience we want for our customers. I can see that delivery was attempted on the correct date but it was unsuccessful. I have reached out via email regarding the quality of the flowers. We hope that this can be resolved! Best wishes, Ellie

Posted 1 week ago

“do not use ordered flowers and they came dead no refund no help”

Helpful Report

Posted 1 week ago

Hello Donna, Thank you for taking the time to leave your feedback. I'm very sorry to hear that your flowers did not arrive in good condition, and I understand how disappointing that must have been. We aim to ensure that our customers receive beautiful blooms, and it's clear we fell short in this instance. I have reached out via email to look into this for you. Warm regards, Ellie

Posted 1 week ago

“A very disappointing experience. Delivery was very late ( Christmas gifts which didn't arrive despite paying Next Day delivery) and withered, poor quality flowers. The other bouquet never arrived and I've endured a number of frustrating emails from customer service which were futile and inflammatory. They took no accountability and told me to refer to their terms and conditions regarding delivery. Eventually, they offered a replacement bouquet but refused to refund despite it not being delivered at all. (No choice) Unhelpful and disappointing after spending £60. I will not be using this company again. I wish I had read these reviews prior to purchase. Lesson learnt.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and the frustration it caused, especially during such an important time. This is not the level of service we aim to provide, and we apologise for falling short. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 1 week ago

“Very disappointed with the Christmas flowers ,the size of the bouquet for a medium was very small and very expensive for what it was .so disappointing for the gift I sent to a relative . I don’t think I will use this company again”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your feedback. I'm really sorry to hear that the bouquet did not meet your expectations and that you found it expensive for its size. We always aim to provide the best quality products, and I'm disappointed to learn that we missed the mark in your case. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Ellie

Posted 1 week ago

“I wish I’d read the reviews. I ordered flowers and chocolates to be delivered to my elderly sister in Newcastle on Christmas Eve. THESE FLOWERS WERE SENT TO ME AT MY ADDRESS!! and left on my doorstep.I was away for Christmas so they remained on my doorstep until I returned to find them withered. I have emailed the company every day since and left numerous phone messages (as impossible to speak to anyone). A reasonable discussion was all I wanted. Therefore, my advice is to avoid this company. I’d have happily accepted the mistake if the company had compensated me by sending flowers in the new year. I am bitterly disappointed.”

Helpful Report

Posted 1 week ago

Hello Jenny, Thank you for taking the time to share your experience. I am deeply sorry to hear that your order was sent to the wrong address and that you faced difficulty in reaching our customer service team. I have checked our system and we are unable to locate any emails from your email address. I have reached out to look into this and assist further. Best wishes, Ellie

Posted 1 week ago

“Avoid at all cost! Terrible service and untrustworthy seller. The order never arrived and customer service appears to be non-existent. Every email got replied with an automated message to confirm our address (should not they have it from the order id?). It doesn't seem that the company is willing to make things right.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm truly sorry to hear about the issues you've encountered with your order and that our customer service did not meet your expectations. We always aim to provide a reliable service, and it's disappointing to learn that we fell short this time. I can confirm that we have the order details. However, when delivery issues arise, we request customers to verify the details to ensure everything is accurate. Best wishes, Katie

Posted 1 week ago

“Ordered what I thought looked like a lovely flower bunch ,£56 - mixture of roses and carnations Flowers arrived and to my horror had been bulked out with surplus Christmas left over flowers ,few roses , thistles and berries . Certainly not what I ordered. no gift card enclosed Customer service didn’t seem to care Do not use this false advertising rip off company”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. I'm truly sorry to hear that your order did not meet your expectations and that you felt our customer service was not responsive. We strive to provide accurate representations of our products, and I understand how disappointing it can be when this does not happen. Your feedback is important, and we are committed to improving our service. If you feel this matter has not been resolved to your satisfaction, please reach out to us at enquiries@prestigeflowers.co.uk with your order number and "REVIEW" in the subject line. Best wishes, Ellie

Posted 1 week ago

“Easy to use but beware of add ons as suddenly bouquet was £5 more than the bunch of flowers ordered. It is convenient.”

Helpful Report

Posted 1 week ago

Hello Catherine, Thank you for sharing your feedback with us! We’re glad to hear that you found our service easy to use and convenient. We understand that the add-ons can sometimes catch customers by surprise, and we appreciate your highlighting this for us. Your comments are invaluable as we continually strive to enhance our customer experience. We hope to serve you better in the future! Best wishes, The Prestige Flowers Team

Posted 1 week ago

“Very bad experience this time, you guys sent very bad flower and they are not fresh,really disappointed. Send fresh flowers otherwise I am going to launch complaint against you.”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your experience. I'm really sorry to hear that the flowers you received were not fresh and did not meet your expectations. We understand how disappointing this can be, and your feedback is crucial as we strive to improve our quality. I have reached our via email to look into this for you. Best wishes, Ellie

Posted 1 week ago

“The flowers arrived with painted accompanying stalks etc . The paint was still wet and transferred onto hands when handling . Some of the flowers were short lasting so quite disappointing. A fair price for Christmas delivery.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. We're very sorry to hear about the issues you experienced with your flowers. It's concerning to hear that paint transferred onto your hands and that some flowers did not last as expected. We appreciate your comments regarding the delivery pricing during the festive season as well. Your experience is important to us, and we will take your feedback into account to improve our services. If you haven’t done so already, please share some images of the bouquet with us at enquiries@prestigeflowers.co.uk. Kindly include your order number and "REVIEW" in the subject line. Best wishes, Katie

Posted 1 week ago

“There was no flower, just a pot of dirt. Support have not been responsive in any way. Very disappointing for my mother.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to leave a review. We sincerely apologise for any disappointment caused on this occasion. I can see that our customer service team responded to your email on December 20th, providing information about the amaryllis bulb included in your order. They also shared an image showing what the plant will look like once the care guide has been followed and it begins to bloom. Warm regards, Katie

Posted 1 week ago

“Not what I expected. Was delivered on time, but I thought I was ordering a prepared bouquet. I appreciate that some of the flowers should bloom later. But didn’t have the effect I was hoping for.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your feedback. I’m sorry to hear that the bouquet did not meet your expectations or have the immediate impact you were hoping for. We take great pride in creating beautiful arrangements, and I understand how disappointing it can be when we fall short. Your comments are invaluable, and we will use them to improve our services and offerings moving forward. Best wishes, Rosie

Posted 1 week ago

“Received Christmas flowers as a gift red roses and greenery. The next day my room was full of tiny flies and I had to throw the flowers in the bin.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your experience. I sincerely apologise for the inconvenience caused by the flies, as this is certainly not the quality we aim to provide. Your feedback is crucial in helping us address such issues and improve our service. If not done already, please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Katie

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 270,903 reviews