Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,944 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,944 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 18th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for a large bouquet of flowers (Rose and Lily) off the page and got the worst bouquets I’ve ever paid for even after paying a premium + extra for a large bouquet.”

Helpful Report

Posted 3 months ago

Hello Jake, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like you who provide us with valuable insights and help us improve our services. We are truly sorry to hear that the bouquet of flowers you received did not meet your expectations. We apologise for any inconvenience this may have caused you. At Prestige Flowers, customer satisfaction is our top priority, and we strive to ensure that each and every customer receives a beautiful and high-quality product. Once again, we appreciate your feedback and apologise for any disappointment caused. We greatly value your business and hope for an opportunity to serve you in a much better way in the future. Warm regards, Tom

Posted 3 months ago

“I think it’s amazing how we can just orders flowers And they’re so beautiful and well priced”

Helpful Report

Posted 3 months ago

Hello Raeesa, thank you so much for your fantastic 4-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you think it's amazing how easy it is to order our flowers. Warmest regards, Rosie

Posted 3 months ago

“We have used Prestige Flowers many times over the last few years and have always been very pleased with the service”

Helpful Report

Posted 3 months ago

Dear Gavin, thank you so much for awarding Prestige Flowers with a five-star rating! We greatly appreciate your positive feedback. Thank you once again, Gavin, for your wonderful review and your continued support. Should you need any assistance in the future, please do not hesitate to reach out to us. Warm regards, The Prestige Flowers Team

Posted 3 months ago

“Unfortunately I can’t recommend Prestige Flowers. Firstly I ordered the flowers to be delivered on Saturday but when the delivery was at my parents house they didn’t stay for long and my parents didn’t get to the door in time. The delivery was then prosponed til Monday. We payed for a guaranteed delivery before 1 pm. Also the size of the actual bouquet is ridiculous. It was only 6 lillies on two stems, 6 roses and nothing else. No filling! Nothing like the photo when I ordered. I ordered a medium size. Because of that I won’t be ordering from Prestige Flowers again.”

Helpful Report

Posted 3 months ago

Hello Lonnie, thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely appreciate your honesty and willingness to let us know about the issues you encountered. We apologise for the inconvenience caused by the delayed delivery. We understand how important it is for gifts to arrive on time, especially for special occasions. We are truly sorry that the delivery had to be rescheduled for Monday. This is not the level of service we strive to provide, and we will make sure to address this matter with our delivery team to prevent similar occurrences in the future. Warm regards, Tom

Posted 3 months ago

“Next day flowers arrived late (company saved by the small print) despite ordering the largest bouquet the amount of flowers in the bouquet was no where near the amount in the photos”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your experience with us at Prestige Flowers. We sincerely appreciate your feedback and are truly sorry for the issues you encountered with your recent order. We understand how frustrating it must have been for your next-day flowers to arrive late. We also apologise for the discrepancy in the number of flowers received compared to what was depicted in the photos. Please know that this is not the level of service we strive to provide, and we deeply regret any disappointment caused. Your feedback helps us address these issues and prevent them from occurring in the future. Warm regards, Rosie

Posted 3 months ago

“Don’t bother with this company, ordered for our anniversary asked for a specific day and guess what NOTHING!!!! What is the point in asking for a specific day and not getting them!! DONT use this company you are just wasting your money, should have stuck to going to the florists only one star because I couldn’t give them no stars”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I am very sorry for any disappointment caused by the dleivery of your order. I have checked your tracing link and can see that this was delivered on the 7th as requested. Warm regards, Katie

Posted 3 months ago

“Again paid for next day delivery. Didn't turn up! The reply was "it's OK it's been delivered now" a day after the birthday. Not acceptable I wanted them delivered on time as per their advert! Will wait and see what they come back with”

Helpful Report

Posted 3 months ago

Hello Dawn, Thank you for taking the time to share your experience. We sincerely apologise that your order did not arrive on the day you had selected, especially as it was for such an important occasion. We understand your disappointment and agree that this is not acceptable, especially given our commitment to timely delivery. I will feed this back tot he appropriate department. Best wishes, Rosie

Posted 3 months ago

“Ordered the medium size flowers and was expecting more than received , looks very sparse Birthday gift for my sister”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback, and we're sorry to hear that the medium-sized bouquet did not meet your expectations. We always strive to provide high-quality, beautifully arranged flowers, and it’s disappointing to hear that this was not reflected in your order. I will feed this back to the relevant department. Warm regards, Tom

Posted 3 months ago

“I have been a member for a few years and have found the service from Prestige first class.”

Helpful Report

Posted 3 months ago

Thank you so much, Cherylanne, for giving Prestige Flowers a 5-star rating! We truly appreciate your continued support as a member over the past few years. It's wonderful to hear that you have found our service to be first class. We strive to provide the best experience for our customers, and your kind words mean a lot to us. Thank you for choosing Prestige Flowers, and we look forward to serving you for years to come!

Posted 3 months ago

“I ordered flowers for a work colleague. They looked really pretty in the picture on the website. After receiving the flowers my colleague sent a photo of the flowers. The flowers looked so much better in her picture! Really pleased with the service and the flowers looked really beautiful on delivery.”

Helpful Report

Posted 3 months ago

Thank you so much for giving Prestige Flowers a 5-star rating! We are thrilled that you were pleased with both our service and the beauty of the flowers you ordered. We truly appreciate your kind words and recognition of our efforts. We hope to have the pleasure of serving you again in the future. Warm regards, Katie

Posted 3 months ago

“Flowers were not delivered on my mother’s birthday. Just had an email from Royal Mail at 2pm saying they wouldn’t be delivered on that day. Service isn’t fit for purpose and very disappointing for me and my mum. On telephoning them today there was no apology whatsoever.”

Helpful Report

Posted 3 months ago

Hello Catherine, Thank you for sharing your feedback. We sincerely apologise that your mother's birthday flowers were not delivered on the correct day, and we understand how disappointing this must have been for both you and your mum. I have checked the tracking on your order and can see that delivery was attempted on the chosen date but the address was inaccessible. Warm regards, Rosie

Posted 3 months ago

“Terrible. If I could give them zero stars, I would. I ordered a bouquet for my wife's birthday on the Monday, four days in advanced, to ensure that it would arrive on time on the following Friday On the due delivery day, after waiting until 4.30pm, and still no sign of the flowers, I rang the number on their website, that should be available until 5.00pm, only to hear a message that they'd all gone home for the day! The tracking details off the website said that the bouquet was still at the Royal Mail Depot. so I knew it wasn't going to arrive on the correct day. I emailed them over the weekend and, surprisingly, got a reply, but after constantly being fobbed off, with the blame being put on their courier, I asked to have it refered up to a senior manager. Someone came back to me on the Monday morning, with the same excuse, and there was no offer of even a small gesture. Bottome line was - the flowers arrived around midday on the Saturday - so a day late. If you're thinking of using this company, please read the reviews on their own website first, and then order from someone else. The '100% Satisfaction Guarantee' is a joke! Waitrose, M&S, John Lewis and Interflora all provide a proper after-sales service.”

Helpful Report

Posted 3 months ago

Hello John, Thank you for taking the time to share your experience. We are truly sorry to hear that your wife’s birthday bouquet did not arrive on the scheduled day, and we completely understand your disappointment. It’s clear that we let you down with both the delivery and the customer service you received. While delays with couriers can occasionally happen, this is no excuse for the lack of communication and support on our part, especially on such an important occasion. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“DO Not USE PRESTIGE FLOWERS! My friend who herself is very poorly sent some flowers from prestige flowers recently to my niece who is very poorly with stage 4 cancer which I explained when addressing the complaint. I received a message from my niece saying the roses hadn’t opened after around 5 days. So to avoid causing upset to my friend i tried to resolve the issue myself. I received an email saying they would only deal with the sender so reluctantly I forwarded the reply to the sender. They have now said they will only address flowers upto 3 days after the recipient has received them. I’m disgusted with the whole set up and indifference shown throughout the process. Only gave one star as can’t review otherwise.”

Helpful Report

Posted 3 months ago

Hello Pam, thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We greatly appreciate hearing from our customers, and we sincerely apologise for the issues you encountered. We regret any distress caused by the handling of the complaint. Our intention is always to provide the best possible service, and we understand the importance of delivering fresh and beautiful flowers. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 3 months ago

“Terrible!! Flowers never arrived!!!”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We genuinely appreciate your feedback and apologise for the inconvenience caused by the non-delivery of your flowers. We understand how disappointing and frustrating it can be to not receive a delivery that was expected. We sincerely apologise for any distress this may have caused. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 3 months ago

“Terrible service, late delivery that missed the birthday and customer service is appalling. DO NOT RECOMMEND ZERO STARS.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 3 months ago

“The discrepancy between the online photos and the actual order is major. The bunch is nowhere near as full as advertised and missing certain flowers. Very sad to be ripped off. You get nicer flowers for £10 in the local shop.”

Helpful Report

Posted 3 months ago

Hello Ivett, thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We truly appreciate your honesty and openness in expressing your thoughts. We sincerely apologise for the disappointment and inconvenience caused by the discrepancy between the online photos and the actual order. We understand how frustrating it must have been to receive a bunch that was not as full as advertised and missing flowers. We deeply regret that this did not meet your expectations, and we apologise for any disappointment or feeling of being ripped off that you may have experienced. If possible, please could you send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 3 months ago

“I ordered flowers and paid for next day delivery. My flowers are still undelivered three days later. The customer service is not helpful and keeps blaming their third party delivery agent. Not my problem. They aren’t interested that the flowers will not be fresh when delivered and will not cancel my order or refund me. I will not use this company again.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate customers like you who help us identify areas where we can improve our service. We apologise for the inconvenience you have faced with the delayed delivery of your flowers. We understand how disappointing it must be to not have them delivered as scheduled. We are truly sorry for any inconvenience caused. I have located your order and can see that this has since been resolved. Warm regards, Tom

Posted 3 months ago

“Ordered flowers on Friday for an important birthday on the Sunday. Now arriving on Tuesday late afternoon (when recipient will be at work) Spent £57 on late flowers. Massively disappointed. Will not use again”

Helpful Report

Posted 3 months ago

Hello Ruthanne, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 3 months ago

“I have been ordering flowers from Prestige for a few years now. They have always been prestige flowers when recieved by family and friends.”

Helpful Report

Posted 3 months ago

Hello Shirley, Thank you for your loyal support! We're thrilled to hear that you've been ordering from Prestige for a few years and that the flowers have consistently impressed your family and friends. Your continued trust means so much to us, and we look forward to providing more beautiful arrangements for you in the future!

Posted 3 months ago

“Don't be fooled by pics placed order for wifes birthday flowers arrived day late Also upgraded to large bouquet which on arrival was small/medium at best with broken flowers Proceeded to chat with customer services just get fobbed off with excuses what a waste of £60”

Helpful Report

Posted 3 months ago

Hello Keith, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate customers like you who bring their concerns to our attention. I am very sorry for the delay in your wife's birthday flowers. We understand how important it is for gifts to arrive on time, especially on such special occasions. We are truly sorry for any inconvenience this may have caused. We are also sorry to hear that the upgraded bouquet did not meet your expectations. Quality and presentation are essential to us, and it is unfortunate that broken flowers were included. This is not the level of service we strive to provide. We understand your frustration when customer service falls short of expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 270,944 reviews