Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,350 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAM. Nothing like the picture, I ordered a large size and what came was 7 actual flowers and a few leaves. I could have found so much better in my local supermarket for less than half the cost of these. Will never buy from here again.”

Helpful Report

Posted 3 months ago

Hello, thank you for your review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom.

Posted 3 months ago

“Flowers are always so beautiful and last weeks the only flower company I use”

Helpful Report

Posted 3 months ago

Hello Chloe, Thank you for your kind words! We're thrilled to hear that you enjoy our flowers and their lasting beauty. We look forward to serving you again soon! Kind regards, Tom.

Posted 3 months ago

“The Rainbow Joy Flowers were, im sorry to say a big disappointment.”

Helpful Report

Posted 3 months ago

Hello, thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. Kind regards, Tom.

Posted 3 months ago

“I’ve used prestige loads of times now and couldn’t get a better bunch of flowers if I picked them out myself, absolute value for money I won’t use any other flower company, the friends and family I send them too have not had a bad bunch.”

Helpful Report

Posted 3 months ago

Hello Alison, Thank you so much for your incredible 5-star rating of Prestige Flowers! We are absolutely thrilled to hear that you have been a loyal customer and that our flowers have never disappointed you. Your kind words about our exceptional value for money truly mean the world to us. It is customers like you who motivate us to continually deliver the best floral arrangements possible. We are delighted to have gained your trust and loyalty, and we can assure you that we will work hard to maintain the high standards that have earned your praise. We are incredibly grateful that your friends and family have also enjoyed the beautiful bouquets you have sent to them. Once again, thank you for your outstanding support and for being an amazing customer. We truly appreciate your kind words and your decision to choose Prestige Flowers as your go-to flower company. We look forward to serving you with exceptional blooms for many years to come! Best wishes, Rosie.

Posted 3 months ago

“The flowers are amazing, delivered on time and a great selection.”

Helpful Report

Posted 3 months ago

Hello Fahmida, Thank you so much for taking the time to leave us a 5-star rating! We really appreciate your feedback and we're thrilled to hear that you found our flowers amazing, delivered on time, and enjoyed our great selection. It's always a pleasure to serve customers like you. If there's anything else we can do to assist you, please don't hesitate to reach out. Once again, thank you for your kind words and for choosing Prestige Flowers. Best regards, Tom.

Posted 3 months ago

“Really good quality flowers and extra gift. Would definitely recommend”

Helpful Report

Posted 3 months ago

Hello, Thank you so much for taking the time to rate Prestige Flowers with 5 stars! We truly appreciate your kind feedback and recommendation. We pride ourselves in providing really good quality flowers and ensuring that every delivery is a memorable experience. We are thrilled to hear that you not only loved our flowers but also enjoyed the extra gift. Thank you once again for your support and recommendation. We are more than delighted to have been of service to you, and we look forward to serving you again in the future! Best regards, Tom.

Posted 3 months ago

“Very easy web site to use looking forward to hearing from my mum when they get delivered 😁”

Helpful Report

Posted 3 months ago

Hello Tracy, Thank you so much for taking the time to give Prestige Flowers a 5-star rating! We truly appreciate your support and are thrilled to hear that you found our website very easy to use. We hope your mum will be delighted when she receives her flowers. 😁 If you need any further assistance, please don't hesitate to reach out. Once again, thank you for choosing Prestige Flowers and for your kind review! Warm regards, Tom.

Posted 3 months ago

“Very difficult to understand the web site. Not clear when asked for a name and address whether it's for the recipient or the sender. And made a mistake when putting in card details and had to cancel and start again. Also what's the extra 50p for on the bill. Named Addons. ??”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Rosie.

Posted 3 months ago

“Never had a problem up to now. Always on time and friends have loved their flowers”

Helpful Report

Posted 3 months ago

Hello Linda, Thank you so much for your outstanding 5-star rating of Prestige Flowers! We sincerely appreciate your positive feedback and are thrilled to hear about your consistently great experiences with us. Our team takes pride in ensuring prompt delivery, and we are delighted that your friends have loved the flowers they received. At Prestige Flowers, customer satisfaction is our utmost priority, and your kind words serve as encouragement for us to continue providing top-notch service. If you ever need assistance in the future or have any special requests, please do not hesitate to reach out. We are here to make every occasion special with our beautiful blooms. Thank you again for choosing Prestige Flowers. We look forward to serving you in the future! Warm regards, Tom.

Posted 3 months ago

“Easy to use site, uncomplicated and good value for money”

Helpful Report

Posted 3 months ago

Hello Derek,Thank you so much for your fantastic 5-star rating and review of Prestige Flowers! We truly appreciate your support and are thrilled to hear that you found our website easy to use, uncomplicated, and good value for money. At Prestige Flowers, we strive to provide a seamless and enjoyable shopping experience for our customers, so it's wonderful to know that we hit the mark for you. If there's anything else we can do to enhance your floral experience, please don't hesitate to reach out to us. Once again, thank you for choosing Prestige Flowers. We look forward to serving you again in the future! Warmest regards, Rosie.

Posted 3 months ago

“Easy, pleasant and quick to order. Never disappointed, thank you!”

Helpful Report

Posted 3 months ago

Hello Jacqueline, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We are thrilled to hear that you found our ordering process easy, pleasant, and quick. Our aim is to ensure a smooth and enjoyable experience for all our customers, and it brings us joy to know that we achieved this with your order. We are grateful for your continued support and are delighted to hear that you have never been disappointed with our flowers. Your kind words mean a great deal to our team, and we look forward to serving you again in the future. Once again, thank you for choosing Prestige Flowers! Warm regards, Tom.

Posted 3 months ago

“Do NOT buy from this company. They use Royal Mail which is a shambles and the company take no responsibility for this. I ordered flowers two and a half days ago for my daughter and they have still not arrived. I explained these flowers were to buck my daughter up having recently lost her brother and asked for a refund or for the flowers to be returned as they did not arrive before she left but the company do not want to know. Flowers are meant to be delivered fresh ! These flowers are now two and a half days in transit ! And I’m not the only one this has happened to. When telling my friend about ‘ prestige’ flowers she said oh no, I would have warned you off ordering from them as her flowers took 5 days to arrive ! Make sure you order flowers from a company that care and don’t use royal mail”

Helpful Report

Posted 3 months ago

Hello, thank you for your review. We are truly sorry to hear about your disappointing experience. We understand how important timely delivery is, especially in such sensitive circumstances. Your feedback is invaluable, and we will investigate this issue further to improve our service. We sincerely apologize for any distress caused and appreciate you bringing this to our attention. Kind regards, Tom.

Posted 3 months ago

“For the first time I am sorry to say I was told the flowers not worth the money I could have done better elsewhere”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. Kind regards, Tom.

Posted 3 months ago

“My relatives in Australia sent me flowers from you company as my son has recently passed away, the flowers were well packaged and roses beautiful colours, I did exactly as per your instructions to the flowers, sadly after two days roses wilted, so disappointed.”

Helpful Report

Posted 3 months ago

Hello Jenny, Thank you for taking the time to leave a review. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Kind regards, Tom.

Posted 3 months ago

“Ordering prestige flowers was very easy and straight forward. I have used this service many times and will continue to do so in the future.”

Helpful Report

Posted 3 months ago

Hello Claire, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We greatly appreciate your support and are delighted to hear that you found ordering our beautiful flowers easy and straightforward. It means a lot to us that you have been a loyal customer, and we promise to continue providing you with the same excellent service in the future. Thank you once again for choosing Prestige Flowers, and we look forward to serving you for many more occasions to come! Best regards, Tom.

Posted 3 months ago

“Just ordered some beautiful sunflowers for a cousin who has just lost her dad … lovely choice of bouquets (as per usual) with a delivery date of 2 days time as I am placing my order mid-evening on a Sunday so all good … we live some 350 miles apart & I feel sure she will be delighted to receive this lovely bright & sunny bouquet in a couple of days. Website so easy to navigate with a very easy checkout system … I use Prestige Flowers several times a year usually for family birthdays & Christmas flowers, they are great!!”

Helpful Report

Posted 3 months ago

Hello Jan, Thank you so much for taking the time to give Prestige Flowers a 5-star rating. We are thrilled to hear that you just ordered some beautiful sunflowers for your cousin who recently lost her dad. We hope the bouquet brings some warmth and brightness to her during this difficult time. It's fantastic to know that you find our choice of bouquets to be lovely, as always. We understand the importance of having a variety of options to choose from. We are also glad that the delivery date of two days from now works well for you, considering the order was placed on a Sunday evening. We truly appreciate your kind words about our website's usability and the easy checkout system. Creating a seamless shopping experience is one of our top priorities. Thank you for your continued trust and loyalty in choosing Prestige Flowers for special occasions like family birthdays and Christmas flowers. We are delighted to be a part of the joyous moments in your loved ones' lives. Once again, thank you for your amazing review. We are always here to assist you whenever you need our services. Warm regards, Tom.

Posted 3 months ago

“I typed into Google looking for flowers to be delivered the next day. I came across this company advertising next day delivery if ordered by 10pm so I got my order in. This is false advertising. My flowers didn’t get delivered the next day. When I questioned this, customer services informed me that they make no guarantees of next day delivery. They were also very unapologetic and lacked empathy of the special occasion I missed. Would not use again! Beware!”

Helpful Report

Posted 3 months ago

Hello Julie, thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 3 months ago

“my order number for birthday flowers is 8106201 the flowers were ordered to be delivered on the 28th of July which is a sunday. they were NOT delivered! whats the point of birthday flowers if they dont arrive on the birthday.? There was a tracking update from the courier Royal mail saying delivery attempted and mo one home ..but that is not true there is 24 hour concierge in the building and the recepient was at home all day”

Helpful Report

Posted 3 months ago

Hello, thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 3 months ago

“Ordered flowers for a family birthday as a new customer. They weren’t up to quality with a number of the roses in the bouquet wilting and browning on delivery. I complained and was told I was wrong that the flowers were up to quality when the clearly weren’t. I was refused a refund and ended up having to order another bunch from another website due to the poor quality. Don’t waste your money of this site, awful customer service. I’d give 0 if there was an option.”

Helpful Report

Posted 3 months ago

Hello Umza, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. Kind regards, Tom.

Posted 3 months ago

“I am blind but find your website very quick and easy to use and an assistant is there online to help quick as a flash if I get stuck. The flowers are always so fresh and seem to last a lot longer than other suppliers. Prices are very reasonable too. A great team! Thank you so much.”

Helpful Report

Posted 3 months ago

Hello Anita, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We greatly appreciate your kind words and are delighted to hear that you find our website quick and easy to use. We understand the importance of accessibility, and we're thrilled to know that our online assistant has been able to provide quick support when needed. Moreover, we're thrilled that our flowers have met your expectations in terms of freshness and longevity. We take pride in sourcing the freshest blooms to ensure that our customers receive the highest quality products. It's also great to hear that you find our prices reasonable. We couldn't be happier to have you as a satisfied customer and we truly appreciate your support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Warmest regards, Tom.

Posted 3 months ago

Prestige Flowers is rated 4.5 based on 270,350 reviews