Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,711 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 271,711 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So disappointed with the lack of flowers and what I thought I was getting. Nothing like the photo on their website. They do not live up to their name. I ordered these from Australia for a special birthday in the UK. Will not be using again”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I’m very sorry to hear about your disappointment with the flowers and the mismatch with the photo on our website. We understand how important it was to get this right, especially for a special occasion. Your feedback is important to us, and I apologise for not meeting your expectations. If you’d like to discuss this further or have any concerns addressed, please reach out to us directly. Thank you for bringing this to our attention, and I’m truly sorry that we didn’t deliver the experience you were hoping for. Warm regards, Rosie

Posted 5 months ago

“Thought I had paid ann extra sum of about £10 to free me from paying any further delivery charges for a year Not £40 but £50 Where is there proof of that? Where is a ticket or number I can use when I make another order? HELP PLEASE”

Helpful Report

Posted 5 months ago

Hello Mira, Thank you for your review. I’m sorry to hear about the confusion regarding your delivery charges. I can confirm your future orders will have this automatically applied when standard delivery is selected. This will be shown at the last stage of checkout. It will also state that you have an active delivery pass when you log into your account. If you have any more questions, please feel free to reach out to our customer service team and they would be happy to help. Best wishes, Rosie

Posted 5 months ago

“So very disappointed with the flowers again. Though it was just a blip but for what I’ve paid for the 2nd gift I’m absolutely gutted with what my friend received. I’m so sorry but I will never order from you again .”

Helpful Report

Posted 5 months ago

Hello Debbie, Thank you for your review. I’m truly sorry to hear that you’re so disappointed with the flowers you received. It’s disheartening to know that we’ve let you down twice, and I understand your frustration. Your feedback is invaluable, and I’m sorry that we didn’t meet your expectations. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 5 months ago

“Do not use. Added picture to show what I thought I was getting and what I actually received.shocking”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I’m very sorry to hear that the flowers you received did not match the images online and for any frustration this may have caused. The image on our website represents a medium-sized bouquet, as stated in the description. Since you ordered a standard-sized bouquet, it contains fewer stems, which may have contributed to the difference. Warm regards, Tom

Posted 5 months ago

“The worst flowers I have ever ordered, spent over £100 on two bouquets and the flowers were delivered half dead, brown and wilted. Customer service refuse to do anything, said the bouquets are the right size and will bloom in 3 days. Do not buy from Prestige, nothing Prestige about them unfortunately. I’m really embarrassed I had to give these flowers to two colleagues as a thank you.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I’m truly sorry to hear about your disappointing experience and the condition of the flowers you received. This is not the level of service we aim to provide, and we understand how frustrating this must be, especially given the importance of your gifts. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 5 months ago

“Order placed on Friday afternoon for a next day delivery. Order was despatched on the Friday but the flowers were not delivered until the Monday. Customer service was no help at all with same automated responses. Highly disappointed”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 5 months ago

“I ordered a close friends birthday flowers in good time but they have failed to arrive and Customer Service was unable to locate their whereabouts explaining that there was a Royal Mail tracking error. A fresh bouquet was offered but this would have meant being 3 days late. It was also not obvious from the website that these were letterbox flowers which I was trying to avoid. I requested a refund, which, after authorisation was granted! I trust I will receive my refund within the promised time. Altogether a shame as they seem to have good reviews..”

Helpful Report

Posted 5 months ago

Hello Heather, Thank you for sharing your feedback. We sincerely apologise for the issues you experienced with your order. We understand how important it was for your friend's birthday flowers to arrive on time, and we're truly sorry for the inconvenience caused by the tracking error with Royal Mail. Your experience is far from our usual standard, and we appreciate your understanding. We value your feedback and will use it to improve our services. Warm regards, Rosie

Posted 5 months ago

“The picture of the flower is very misleading. It shows multiple roses and I only got one in a small pot.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I’m sorry to hear that the flowers didn’t meet your expectations. We strive to provide accurate representations of our products, and I apologise if the actual arrangement didn’t match the image. If not done already, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can look into this for you. Best wishes, Rosie

Posted 5 months ago

“Having made a technical error sending my gift to the wrong address , Prestige Flowers did their utmost to help me . A week later I finally tracked my gift down to a Royal Mail delivery depot ! The flowers were as good as new thanks to their wonderful packaging and the Prosecco excellent quality . We will definitely use your excellent quality products and superb customer service again . Thank you Amelia x”

Helpful Report

Posted 6 months ago

Hello Catherine, Thank you for your kind and detailed feedback, Amelia! We’re so glad to hear that despite the mix-up, the flowers and Prosecco arrived in great condition and that you were pleased with our packaging and customer service. We truly appreciate your support and look forward to assisting you again in the future!

Posted 5 months ago

“lovely flowers, delivered on time!”

Helpful Report

Posted 6 months ago

Thank you for your feedback! We’re delighted to hear that you loved the flowers and that they arrived on time. We appreciate your support and look forward to serving you again!

Posted 5 months ago

“The flowers that arrived for my Nan’s birthday were wilted and older looking. This is very upsetting as I rarely get to see my Nan. Sadly this cannot be rectified now.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I’m truly sorry to hear about the condition of the flowers and the impact it had on your special occasion. This is not the experience we aim to provide, and I understand your disappointment. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this. Warm regards, Tom

Posted 5 months ago

“Disappointed they saying is fresh flowers but is not all was disgusting, this is not fresh and they put some random not was nice made.. Never not ordering anything from them, when I send the pictures they saying it’s delivery problem and they finding excuses…”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your feedback with us. We are truly sorry to hear that the flowers you received did not meet your expectations. We understand how important it is for your flowers to arrive fresh and beautifully arranged, and we apologise that this was not the case. I have located your order and can see that this has since been resolved. Warm regards, Tom

Posted 5 months ago

“DO NOT USE!!! Wish I had read their horrible reviews first!! So far birthday flowers are 2 days late and customer service is zero help!”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I’m truly sorry to hear about the delay and the issues with customer service. This is not the experience we want for our customers, and I understand your frustration. If this has still not been received, please could you email us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 5 months ago

“Want to send it elsewhere, its not working for me”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to provide us with your valuable feedback about your experience with Prestige Flowers. We truly appreciate your effort in letting us know about your recent order, and we apologise sincerely for any inconvenience caused. Once again, thank you for bringing this matter to our attention. We are committed to delivering excellent customer service and your feedback is invaluable in helping us achieve this goal. Best regards, Prestige Flowers

Posted 5 months ago

“Such a disappointment and awful customer service. I understand they have to advertise but they clearly photoshop and edit their picture and send out old brown flowers. They are so stingy with the flowers as well I think I got around 3 roses and 1 flower with a couple leaves and sticks trying to make it look more full. Do NOT order from here, name any shop Lidl, Aldi, Tesco any flowers would be better than these and the price we paid is disgusting for the product that came. There emails are ridiculous, refusing a return and refund. STAY AWAY. Waste of money and time. They shouldn’t even be a business I hope they are ashamed.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience. It’s disappointing to learn that the flowers and service you received did not meet your expectations, and I understand your frustration. Your feedback regarding the quality of the flowers and the representation in our advertising is concerning. This is not the standard we aim to uphold, and I apologize for the inconvenience caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 6 months ago

“An abysmal service. I ordered flowers, a card and chocolates for our wedding anniversary. The card came soggy from a leakage from the flowers. The chocolates were some random inferior product, not even the Pralines we had ordered. Then the flowers were old-looking to start with, the roses in particular looked very sad. I complained to customer services and was asked to take photos from several angles which I did happily to show the state of the flowers. I was also asked to take the "guard petals" off the roses and wait as apparently, they were the cause of the roses looking old. They suggested that I follow the care guide which I did, (we buy flowers fairly often so we know what we are doing (though it is the first time buying from these clowns). After a week the roses have not opened and everything is ready for the bin. (see photo, day 8). They have refused to give a refund and keep implying that our care of the flowers is not very good. Very difficult "customer service". I will not buy from these unprofessionals again. I suggest you look elsewhere too.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to leave a review. I’m truly sorry to hear about your experience. It’s clear that we fell short in several areas, and I understand your frustration. The issues you’ve described with the card, chocolates, and the condition of the roses are unacceptable. I apologise for the inconvenience and disappointment this has caused, especially given the special occasion. I also regret that our customer service team did not meet your expectations. It’s concerning to hear about the difficulty you faced with our resolution process and the implications regarding flower care. This is certainly not the service standard we aim for. I have contacted you via email. Best wishes, Ellie

Posted 6 months ago

“Such an easy process to order and delivery has always been on time. Flowers are as seen, beautiful and fresh and they last a good while. So many happy faces and a feeling of delight when they are delivered which is just what I wanted. Highly recommend.”

Helpful Report

Posted 6 months ago

Hello Julie, Thank you so much for your wonderful review! We’re thrilled to hear that you found the ordering process easy and that our flowers have consistently met your expectations. Knowing that our flowers bring joy and smiles is exactly what we strive for. Your recommendation means the world to us!

Posted 6 months ago

“I don’t like to moan about things, but when I received a picture from my mother of her birthday bouquet, I couldn’t help but feel an overwhelming and immediate sense of disappointment at what she’d received. I get that there are times when you need to accept a certain level of “advertisement vs. reality”, but at £64.00 worth of expenditure, I am gobsmacked that this was considered acceptable by the company for that price. I did purchase these at the last minute, but if this is what you’re going to offer people, then please don’t offer next day delivery!”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I’m truly sorry to hear that you were disappointed with the bouquet and feel that it didn’t meet your expectations for the price. We strive to ensure that our arrangements match the quality and value represented online, and it’s disheartening to hear we fell short in this instance. Your feedback is important, and I will pass this on to the relevant department. Best wishes, Rosie

Posted 6 months ago

“Order never arrived. No help is being offered to try to resolve the problem. Would rate 0 stars if I could.”

Helpful Report

Posted 6 months ago

Hello Marcus, Thank you for your review. I’m truly sorry to hear that your order never arrived and for the lack of assistance you’ve experienced. This is certainly not the level of service we aim to provide. I have contacted you directly via email to hopefully resolve this. Best wishes, Ellie

Posted 6 months ago

“Failed to deliver on date required and then delivered following evening. I wanted fresh flowers as a birthday present!!! Not happy…”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I’m very sorry to hear that your flowers were not delivered on the date you requested, especially for such an important occasion. We understand how disappointing this must have been. I will feed this back to our Dispatch Manager. Warm regards, Tom

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 271,711 reviews