Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,340 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.5

Based on 270,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and lovely flowers”

Helpful Report

Posted 1 month ago

Thank you so much for your kind words! We’re thrilled to hear that you found our ordering process easy and that you loved the flowers. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Posted 1 month ago

“Received roses and lilies. Looked beautiful on the arrival day. One rose died next day and the rest 1 day later. All not lost as I waited for the lilies in bud to bloom but they never did and just died.very sad as a relation had spent a lot of money on these and i did not have the heart to tell her. Very bad. Please do not buy. Go to a reputable florist instead.”

Helpful Report

Posted 1 month ago

Hello Sarah, Thank you for your review. I’m truly sorry to hear about your experience with the roses and lilies. It’s disheartening to know that they didn’t last as expected, especially since they were a gift from a loved one. We strive for quality, and it’s clear we fell short in this instance. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 month ago

“Order supposed to be delivered by 10am turned up at 1:30 pm. Crushed and half dead. Looked like had been rammed in box. Went straight in bin. But thought I would share, so people can judge against how advertised.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave a review. I sincerely apologise for the experience you had with your order. It’s unacceptable that your flowers arrived late and in poor condition, and I understand how disappointing this must have been. We appreciate you bringing this to our attention, as it helps us improve our services. Warm regards, Rosie

Posted 1 month ago

“Dreadful flowers! Paid £33 for a bunch of flowers that looked like a reduced to clear bunch from the petrol station. Would strongly recommend you go elsewhere as the bunch I bought were an embarrassment.”

Helpful Report

Posted 1 month ago

Hello Adrian, Thank you for your review. I’m really sorry to hear about your experience with the flowers you received. It’s disappointing to know that they did not meet your expectations and didn’t reflect the quality we strive to provide. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 month ago

“Biggest waste of money first time i have bought off you and will be the last time …”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m truly sorry to hear that you were disappointed with your purchase. It’s disheartening to know that we didn’t meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 month ago

“My item was not delivered and sent back to sender, if you cannot deliver today, i will expect a full refund. Thank you”

Helpful Report

Posted 1 month ago

Hello John, Thank you for your review. I’m very sorry to hear about the delivery issue with your order. This is not the experience we want our customers to have, and I understand your frustration. I have contacted you directly via email. Best wishes, Ellie

Posted 1 month ago

“Very disappointed in these. Firstly, the flowers were no where near the quality or standard or size of other florist delivery companies. This was for our anniversary. The flowers didn't even last a week. The bunch was small and I had paid £45 for the largest bunch. Absolutely awful. Secondly, I emailed customer service and they just had a whole bunch of delay tactics. They asked for photos which I sent through. Then they asked if I could send them through individually as their system couldn't cope! They finally came back and said that this was the large bunch! Seven red roses and 4 lillies. Seriously? No different to the small bunch then. I cannot advice people more strongly never to use this company. This is the first and last time I will ever use Prestige Flowers. I will go back to Interflora and M&S whom I know I can trust and who deliver good quality, value for money flowers.”

Helpful Report

Posted 1 month ago

Hello Brian, Thank you for your review. I’m truly sorry to hear about your experience, especially since it was for such a special occasion. We strive to provide high-quality flowers and excellent customer service, and it’s clear we fell short this time. I appreciate your detailed feedback about both the quality of the flowers and the challenges you faced with our customer service. I understand how frustrating this must have been, and I apologise for any inconvenience caused. Warm regards, Rosie

Posted 1 month ago

“Really disappointed with the flowers, nothing like the picture, paid £30 and look more like a £10 bunch fro a supermarket”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear that you were disappointed with the flowers and that they didn’t meet your expectations. This isn’t the experience we aim to provide, and we understand how frustrating it must be. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order details and 'REVIEW' in the subject line, and we’d be happy to look into this and make it right for you. Best wishes, Katie

Posted 1 month ago

“Came in good time and are very nice but would expect more for the money. I'm disappointed that these flowers would have been more than 50% cheaper from Waitrose.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. While we’re glad to hear the flowers arrived on time and you found them to be nice, we’re sorry to learn you feel the value didn’t meet your expectations. We strive to offer high-quality arrangements along with our delivery service, and we take your comments seriously. Warm regards, Rosie

Posted 1 month ago

“Flowers didn’t arrive on time, after two “attempted” deliveries, my mother in law had to collect the flowers. So 3 days late the flowers were droopy and not looking their best. The bouquet was certainly not worth the £50 that was spent on them”

Helpful Report

Posted 1 month ago

Hello Jessica, Thank you for your review. I’m truly sorry to hear about your experience. We understand how important timely delivery and fresh flowers are, especially for special occasions, and we regret that we fell short. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 month ago

“Order number 8218108 was ordered online and sent in good time. However what the recipient says she received is far less than what was ordered. Very disappointed.”

Helpful Report

Posted 1 month ago

Hello Mrs Pickering, Thank you for bringing this to our attention, and I’m sorry to hear that the recipient received less than expected. This is certainly not the experience we want for our customers. I have located your order and can see that a fresh bouquet has been arranged for delivery. Best wishes, Katie

Posted 1 month ago

“Got flowers Tuesday already dying I’ll never use this website again they look like they have just been lashed together terrible”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re so sorry to hear about your disappointing experience with our flowers. This is certainly not the standard we aim to provide. We'd love the chance to make it right for you. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 month ago

“These were received for a special birthday”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and the disappointment with your order. This is certainly not the level of quality or service we aim to provide. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'Review' in the subject line. Best wishes, Ellie

Posted 1 month ago

“This is the type of response you get from this company. If you know they will take an extra day do be delivered well would make sense to me to send them 2 days before the chosen delivery date? I have learned my lesson and will only use local florists from now on. Hello, Thank you for your review. We’re truly sorry to hear about your disappointment and the issues with your flower delivery. This is not the experience we strive to provide, especially for special occasions. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m truly sorry for any disappointment or frustration caused by the response you received—that was never our intention. We understand your concern about dispatch timing. However, all our orders are dispatched the day before the chosen date. I will definitely feed this back to the relevant department. Warm regards, Rosie

Posted 1 month ago

“Weren’t as big as I’d of imagined for the price and looked almost wilted upon arrival”

Helpful Report

Posted 1 month ago

Hello Emma, thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and value your honesty. We sincerely apologise that our flowers weren't as impressive as you had imagined and for the disappointment caused by their wilted appearance upon arrival. We understand how important it is to receive a fresh and beautiful bouquet, and we are sorry for falling short of your expectations. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 month ago

“Very disappointed. Flowers did not arrive on time for what was a sensitive occasion. Flowers later than this date would have been pointless, which it was. Contacted customer services, who apologised. However, apologising is no good if the service is not reviewed and improved upon. Will certainly not be using this company again.”

Helpful Report

Posted 1 month ago

Dear Sue, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honest review and we sincerely apologise for the inconvenience caused. We understand how important it is for flowers to arrive on time, especially for a sensitive occasion. We deeply regret that your flowers arrived later than expected. We sincerely apologise for any distress or disappointment this may have caused you. At Prestige Flowers, we strive to provide the best and most reliable service to our valued customers. We are truly sorry that we fell short of your expectations. Rest assured, we have taken your feedback seriously and are committed to reviewing and improving our services to ensure such occurrences are avoided in the future. Warm regards, Katie

Posted 1 month ago

“Paid for large and got delivered a small. Won't be ordering from here again as I expect that my recipient will receive something nice that I paid for instead a small collection of flowers which made it seem cheap. The image on the site was supposed to be a medium so I expected something better than that but received worse. Disappointing!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate receiving input from customers like yourself. We sincerely apologise for the inconvenience and disappointment you experienced with the size of the flowers that were delivered. We understand how crucial it is for recipients to receive what has been paid for, and we apologise for not meeting your expectations in this regard. We are sorry that the flowers received seemed cheap and did not match the image on our website. Once again, thank you for bringing this matter to our attention. Your feedback is valuable to us as we continuously strive to deliver the best quality products and services. We hope to have the opportunity to regain your trust in the future. Warmest regards, Prestige Flowers Team

Posted 1 month ago

“Do not use this forest if you expect special ocation flowers to be delivered on your chosen date. When you phone up yo complain you get a don't care attitude and told to read t&c's. What a waste of £62”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re truly sorry to hear about your disappointment and the issues with your flower delivery. This is not the experience we strive to provide, especially for special occasions. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 1 month ago

“I ordered some flowers as a thankyou which were delivered yesterday with some chocolates. My friend sent a pic today and I was dissapointed with the quality of the flowers sent. The flowers looked sparse and nothing like the lovely advertised picture and I wouldn't call the chocolates 'premium' they were not cheap and I'm very upset at the quality”

Helpful Report

Posted 1 month ago

Dear Jenny, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely appreciate your honesty and we apologise for the disappointment you encountered with the quality of the flowers and chocolates you received. We understand how vital it is for our customers to receive products that meet their expectations, especially when it comes to special occasions such as sending a thank-you gift. We deeply regret that the flowers appeared sparse and didn't resemble the advertised picture. Additionally, we apologise for the chocolates not meeting the premium standards we strive to maintain. Again, we truly appreciate your feedback, as it allows us to continually improve and provide the best possible experience for our customers. Warm regards, Katie

Posted 1 month ago

“High quality flowers arranged a beautiful way. Never disappoint”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to rate Prestige Flowers with 5 stars. We greatly appreciate your kind words and positive feedback.

Posted 1 month ago

Prestige Flowers is rated 4.5 based on 270,340 reviews