Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,911 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 270,911 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They failed to deliver the flowers. It was for a birthday.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your feedback. I'm really sorry to hear that your flowers were not delivered, especially for such an important occasion. I completely understand how frustrating this must be for you, and it's disappointing to know we let you down. Our customer service team have responded to your email to look into this for you. Best wishes, Rosie

Posted 4 weeks ago

“Flowers ordered for a funeral have not arrived after 5 days. Customer service response had been awful.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your review. I’m truly sorry to hear about the delay with your order, especially during such a difficult time. I understand how distressing this must be, and I regret that our customer service did not meet your expectations. I have searched our system and I am not able to locate any order or contact under your email address. I have reached out to look into this further for you. Best wishes, Ellie

Posted 4 weeks ago

“Gutted. Ordered my sister in law flower's from here for her birthday. After a terrible year health wish I knew these flower's would cheer her up. Nooooo she sent me a photo of them, the roses were dead some of the flower's were bent over there was even a flower with no petals on it. Just not good enough Prestige. People are paying good money for a good service and not getting it , I feel conned by you by sending rubbish flower's. I will never buy froe yous again.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your review. I am truly sorry to hear about your experience and can completely understand how disappointing this must have been, especially given the importance of the occasion. The condition of the flowers you’ve described is disappointing, and I deeply regret that we did not meet your expectations on this occasion. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 4 weeks ago

“Not impressed with what arrived, the wicker basket lock would not close. You put shredded card inside it to fill the gaps, the product were slightly damaged. For the price it is, it is better to go to hay hampers as I ordered from them as well and the quality and care was far better.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for sharing your feedback. I’m very sorry to hear that your experience with our hamper did not meet your expectations. It’s concerning to hear about the issues with the wicker basket, the damaged products, and the use of shredded cards to fill gaps. This is certainly not the level of quality or care we strive for. We take your feedback seriously and will be passing this information along to our supplier to ensure that this issue is addressed and does not happen again in the future. We are committed to maintaining the highest quality standards, and your comments will help us improve our processes moving forward. Warm regards, Katie

Posted 4 weeks ago

“I ordered a bouquet that was reduced from £69.99 to £49.99 I then paid £10 extra for a large bouquet. They have arrived today and are awful two stems are broken and I could have probably purchased a similar bouquet from a local florist for less that £20. I contacted there live chat service and was told oh it looks like we sent medium and not large I will give you a £5 credit for the inconvenience. It’s not for the inconvenience it’s the amount I have been overcharged and seems as though this is done on purpose with the hope people won’t challenge it. I have sent gifts directly from prestige before and would be heartbroken if they have received similar to me today.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your recent experience with us. This is far from the level of quality and service we aim to provide, and I completely understand your frustration. It is disappointing that the bouquet did not meet expectations, especially given the additional cost paid for a larger size. I sincerely apologise for the broken stems and for the initial resolution offered via live chat, which did not address your concerns appropriately. This will be looked into internally. Warm regards, Tom

Posted 4 weeks ago

“Theses are the flower my sister received not what I paid for they look horrible. So disappointing because I have ordered from you before and the flowers received were lovely. Look at them quality is horrible. Confirmation 8380064).”

Helpful Report

Posted 4 weeks ago

Hello Neena, Thank you for sharing your feedback. We're genuinely sorry to hear that the flowers your sister received did not meet your expectations this time around. It’s incredibly disappointing for us as well when our products don’t reflect the standard we strive for. We appreciate your loyalty as a returning customer, and we’d like to make things right for you. Please could you send us a bird 's-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 4 weeks ago

“Found very easy too order, plenty of add ones if your looking for that little extra to send with flowers. My order will not be sent for a few days due to my own choosing of dates. Unable to comment any further on the delivery or quality of flowers for the money paid.”

Helpful Report

Posted 4 weeks ago

Hello Stuart, Thank you for your wonderful review! We're thrilled to hear that you found the ordering process easy and enjoyed the options for add-ons. We can’t wait for your flowers to be delivered on your chosen date! Your feedback means a lot to us, and we hope that when the time comes, the recipients enjoy the flowers as much as you enjoyed the ordering experience. Best wishes, Katie

Posted 4 weeks ago

“Purchased a £35 bunch for my parents anniversary. Some buds failed to bloom, and the whole bunch wilted and died within 4 days. I was not offered a refund as they argued that I should have flagged this within 3 days of purchase. Very disappointed”

Helpful Report

Posted 4 weeks ago

Hello Scott, Thank you for taking the time to leave your feedback. We sincerely apologise for the experience you've described. We understand how disappointing it must be to receive flowers that did not meet your expectations, especially for such a special occasion. We always strive to provide the best quality flowers, and it’s regrettable that this was not reflected in your order. Our team aims to resolve any issues as swiftly as possible, and we're sorry you felt unsupported in this instance. Warm regards, Katie

Posted 4 weeks ago

“My Son sent me a bouquet & card for my Wedding Anniversary which arrived Thursday 12th December. I followed all of the instructions & although the flowers didn’t look great when they arrived I thought they would perk up. Quite the opposite, they are all now dead. The company won’t give my Son a refund! Very annoyed & do not recommend this Company at all.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for taking the time to share your experience. We are truly sorry to hear that the flowers you received did not meet your expectations. We understand how disappointing it is, especially during a special occasion like your Wedding Anniversary. We always aim to ensure our products are of the highest standard, and it's regrettable that this was not reflected in your bouquet. We're also sorry to hear that your son has had difficulty in seeking a resolution with our customer service team. If you haven't already, we encourage you to reach out to us directly with details about your order. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We appreciate your feedback as it helps us improve our service. Warm regards, Katie

Posted 4 weeks ago

“Website is so simple to use, flowers are beautiful each time I have ordered. Next day delivery is amazing with you a like me and forget and order last minute. Highly recommend.”

Helpful Report

Posted 4 weeks ago

Hello Nadine, Thank you for your amazing review! We're so glad to hear that you find our website simple to use and that our flowers have exceeded your expectations each time. It’s great to know that our next day delivery service has been a lifesaver for those last-minute orders! Your recommendation means the world to us. Best wishes, Katie

Posted 4 weeks ago

“Absolutely appalling company. They charge for next day delivery - the flowers don’t arrive and then they have the absolute cheek to say they can’t control the delivery! DONT CHARGE OF YOU CANT GUARANTEE! I spent £90 on flowers for a friends dads death! They still haven’t arrived on writing this review and they have offered me a £5.99voucher! They are a scam! Take your money and then deny any responsibility for their terrible service, quality and lies. This is across the board on multiple review sites. They should be investigated. I’ve had to report it to my bank.”

Helpful Report

Posted 4 weeks ago

Hello Jemma, Thank you for tkaing the time to leave a review. We are very sorry to hear about your experience, and we truly understand your frustration, especially given the importance of this order. Please accept our sincerest apologies for the delay and any disappointment caused. We are sorry that your flowers did not arrive as expected. While we aim to provide reliable next-day delivery, there are occasional circumstances beyond our control that can cause delays, but we completely understand your dissatisfaction. I have located your order and can see that our customer service team are awaiting your reply. Warm regards, Rosie

Posted 4 weeks ago

“Very poor service. Having bought from this company many times, I purchased a hamper and it arrived with half the flowers near dead, when apparently dispatched the day before. They then offered a replacement, which when ordered on a Monday for Thursday delivery turned up 2 days late, the flowers again dying and absolutely no care at the fact they missed my daughter’s birthday. Add to this the ‘sparsely’ filler ‘bouquet’ made it clear there was no care whatsoever. Will never buy from this company again. Kept continually saying ‘next day delivery’ might have helped if they actually achieved this!!”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for sharing your feedback. We are truly sorry to hear about the issues you’ve faced with your recent order. We understand how important it was for the flowers to arrive on time and in good condition, and we deeply regret that this was not the case. We apologise for the condition of the flowers and the missed delivery, as well as the disappointment caused on your daughter’s birthday. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If possible, please send us some images of the replacement bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 4 weeks ago

“Turned up late , petals all falling off, leaves all shrivelled , some flowers and buds broken , pity they not look like the photo on website ,not worth the money paid for them .”

Helpful Report

Posted 4 weeks ago

Hello Martin, Thank you for your feedback. I’m truly sorry to hear that the flowers did not arrive in the condition you expected. We understand how disappointing it is when the product does not meet your expectations, especially in terms of quality and appearance. I can confirm that your order was delivered on the chosen date. We apologise for any disappointment caused by the timing of the delivery. However, we do mention on our website that with our standard delivery, we are unable to specify exact delivery times. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can investigate the mentioned quality issues. Warm regards, Katie

Posted 4 weeks ago

“Shocking quality nothing like the picture probably because you dont make CLEAR that its royal mail that delivers them so the flowers are packed in a box for 2 days before you even get them then you have to arrange them yourself. Some gift that make it clear that you dont have a personal touch its via parcelforce, amazon, yodel etc. Order 8362397. No wonder it wont let me upload a picture”

Helpful Report

Posted 4 weeks ago

Hello Louise, Thank you for your feedback. We sincerely apologise for any disappointment caused by the flowers and delivery service on this occasion. I can confirm that the flowers were packed on the evening of the 8th and were delivered the following day as requested. We do provide information about our delivery methods on our website, but we regret if this was unclear. We will take your comments into consideration and work to ensure our service is communicated more effectively moving forward. Warm regards, Katie

Posted 4 weeks ago

“The flowers have always thrilled the receiver which is what I want from every delivery.”

Helpful Report

Posted 1 month ago

Hello Nikki, Thank you for your lovely review! We’re thrilled to know that our flowers have consistently delighted the recipients. It’s our goal to bring joy with every delivery, and your positive feedback truly inspires us. Best wishes, Katie

Posted 1 month ago

“NEVER USE! Flowers ordered for delivery day before my relatives birthday. Birthday came and went and still no delivery. Customer services team were appalling and offered a £5 credit against another order... are you really that out of touch that you think we would use you again!!!!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We are truly sorry for the delay in delivering your flowers and the frustration this has caused, especially for such an important occasion. We completely understand your disappointment, and we apologise for the poor experience with our customer service team. I can see your order is due to be delivered today. We aim to provide timely and reliable service, and we acknowledge that we fell short in this instance. We will use your feedback to help improve our service in the future. Kind regards, Rosie

Posted 4 weeks ago

“Avoid this company to avoid disappointment! The flowers are substandard & the customer service is even worse. I ordered a large bouquet of Christmas flowers which looked wonderful on the website but bore absolutely no resemblance to the flowers delivered. When I complained I was brushed by telling me to check the terms & conditions for substitutions, completely missing the point of my compaint. They just dont care.”

Helpful Report

Posted 1 month ago

Hello Lisa, Thank you for taking the time to share your experience. I'm truly sorry to hear that the flowers you received did not meet your expectations and that our customer service did not provide the support you needed. We understand how disappointing it can be when something doesn't go as planned, especially for special occasions. Your feedback is valuable, and I assure you it will be shared with our team as we strive to improve our services. Best regards, Rosie

Posted 4 weeks ago

“If I could award PRESTIGE FLOWERS no star, I would. The website may be easy to use, but after this, PRESTIGE FLOWERS fail in customer service and delivery times. I made an order on Tuesday for Saturday delivery (I wanted the flowers to be at my mum's home for Sunday, thus giving Prestige Flowers an extra day for delivery). It is now Monday, and the flowers have not been delivered. This reduces the flowers' shelf life, which is not good. I contacted the helpline to be told that parts of Scotland take extra time due to their remote location. The delivery address is 5 minutes from one of the major highways on Scotland's eastern side, and it is between Edinburgh and Dundee (both a 1-hour drive). It is anything but remote. After my experience, I will never order from Prestige Flowers ever again. This was my experience with Prestige Flowers.”

Helpful Report

Posted 1 month ago

Hello Steve, Thank you for taking the time to leave a review. We sincerely apologise for the delay and any upset this has caused. Due to the distance between the delivery address and our distribution centre, deliveries can occasionally take longer than expected, which we do mention on our website. If you notice any issues with the flowers upon delivery, please send us photos of the bouquet along with your order number to enquiries@prestigeflowers.co.uk, with 'REVIEW' in the subject line. Best regards, Katie

Posted 4 weeks ago

“Good morning I ordered some birthday flowers for my Mother in law ( I am in Syd Australia). Order done, no flowers have arrived 5 days . I contacted Prestige flowers & This is my ticket no. 2051841. An automated response that the flowers were despatched .” close ticket” This is no resolution. It is up to “Prestige” flowers to follow up why they have not been delivered. If your courier partner Royal mail doesn’t follow through that is your issue not mine. Yes there is a tracking no. “Item rerouted” . Wonder what state the flowers are in now!! Today the flowers have still not arrived. This review I hope will be forwarded to Prestige flowers for Another review . 1 star”

Helpful Report

Posted 1 month ago

Good morning Jeanine, Thank you for sharing your experience with us. I'm truly sorry to hear that your order for birthday flowers has not been delivered, and I completely understand your frustration regarding the delay. We recognise the importance of timely delivery, especially for special occasions, and it is disappointing to hear that our service fell short in this instance. I assure you that we take these matters seriously. I have responded to your email. Warm regards, Ellie

Posted 4 weeks ago

“DO NOT USE. A group of us ordered funeral flowers for a friend who’s lost a parent. Flowers didn’t turn up. Prestige advised flowers were lost and washed their hands of the issue offered £5.99 refund for postage. Absolutely useless customer service. Bitterly disappointed.”

Helpful Report

Posted 1 month ago

Hello Rachel, Thank you for your feedback, and I am truly sorry to hear about the distressing experience you had with your order. We understand how crucial it is for delivery to happen on time, especially during such a sensitive moment. I apologise for the inconvenience caused by the missed delivery and the lack of adequate support. Your frustration is completely valid, and I assure you that your comments will be taken seriously as we strive to improve our service. If you still need assistance, please could the named customer reach out to us at enquiries@prestigeflowers.co.uk with the order number and 'Review' in the subject line. Warm regards, Rosie

Posted 4 weeks ago

Prestige Flowers is rated 4.4 based on 270,911 reviews