Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,483 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,483 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 4 star review on 27th March 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My money has been taken from my account but no email of confirmation! Flowers were supposed to be delivered today! No where to be seen!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I'm really sorry to hear that you haven't received your flowers and did not receive a confirmation email. This is not the level of service we aim to provide, and I understand how frustrating this must be for you. I have reached out via email. Please kindly check your inbox. Best wishes, Ellie

Posted 3 weeks ago

“Arrived today for my mother forothers day.Not as lovely as they look on the photo. Quite sparse, small cream tea hamper to accompany the flowers and a very flimsy mother's day card. Wouldnt stand up on its own. Will choose supermarket next time.”

Helpful Report

Posted 3 weeks ago

Hello Lynda, Thank you for your feedback. We're truly sorry to hear that the flowers, hamper, and card did not meet your expectations. We strive to provide beautiful arrangements and high-quality products, and it's disappointing to hear that we fell short. We appreciate you bringing this to our attention and will review the items you've mentioned to improve the experience for future customers. Best wishes, Rosie

Posted 3 weeks ago

“Very poor service, ordered flowers but their site crashed so re ordered, however charged me for 2 bouquets at £92 and refused to cancel one even though there was 2 full days to cancel. I was told it wasn’t possible. Absolute Rip off don’t use them I won’t be using them again”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear about the issues you faced with your order and the frustration it caused. Unfortunately, due to the high volume of orders during peak periods like Mother's Day, we require customers to contact us up to 7 days in advance for any amendments where possible. Best wishes, Rosie

Posted 3 weeks ago

“really poor .. what we ordered is nothing like what was delivered. won’t use again”

Helpful Report

Posted 3 weeks ago

Hello Catherine, Thank you for your feedback. I'm very sorry to hear that your order didn’t meet your expectations. We understand how disappointing it can be when the received product doesn’t match what you had hoped for. Please note that the images shown online represent the medium size, as stated in the description. Since you purchased the standard size, it contains fewer stems. Best wishes, Rosie

Posted 3 weeks ago

“Definitely make them look better than they turn out to be.”

Helpful Report

Posted 3 weeks ago

Hello Dan, Thank you for sharing your thoughts with us. I'm truly sorry to learn that your experience didn’t match your expectations. We strive to create beautiful arrangements that reflect what is shown on our website, and I understand how disappointing it can be when the product you receive falls short. I have located your order and can see that our customer service team is awaiting your reply to look into this for you. Best wishes, Rosie

Posted 3 weeks ago

“5 roses and 2 Lillie's. Didn't look anything like on the picture. I could of got a better bunch from asda for £10. I'm so gutted that I spent £36 on these flowers. They look pathetic compared to the image. I won't buy from prestige flowers again it's just not good value for money. Gutted and not what I expected.”

Helpful Report

Posted 3 weeks ago

Hello David, Thank you for taking the time to share your feedback with us. I’m genuinely sorry to hear that your flowers didn’t meet your expectations. We aim to deliver beautiful arrangements, and I understand how frustrating it can be when they fall short of what you anticipated. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 weeks ago

“Flowers were delivered on time but some liked like they were already dying/dead so had to throw them away. Complete waste of money.”

Helpful Report

Posted 3 weeks ago

Hello Robert, Thank you for taking the time to share your experience. I’m truly sorry to hear that the flowers you received did not meet your expectations and that some appeared less than fresh. We strive to provide the best quality, and it’s disappointing to learn we fell short this time. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 3 weeks ago

“I ordered flowers for my 93 year old mother at her care home, to be delivered on Friday 28th March, but they weren't delivered until today, Saturday 29th March! I'm really disappointed as previous deliveries from your company have ALWAYS been delivered on time. I shall think twice before ordering from you again.”

Helpful Report

Posted 3 weeks ago

Hello Mrs Bird, Thank you for your review. I’m really sorry to hear that your mother’s flowers were delivered later than expected. We appreciate your loyalty and understand how disappointing it is when things don’t go as planned, especially for such a meaningful occasion. Please know that we take your feedback seriously and will work to ensure better performance in the future. Best wishes, Katie

Posted 3 weeks ago

“Hate to think what size would have arrived if I hadn’t gone up a size. £35 + delivery (£6) for 14 flowers, not impressed. Lets hope they last.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I’m sorry to hear that you were not satisfied with the number of flowers in your order. We understand that you expect the best value for your purchase, and it’s disappointing to learn that we fell short this time. We hope the flowers you received last well and bring some joy. If possible, please send us images of the bouquet, including a bird’s-eye view, so we can investigate your concerns regarding its size. Best wishes, Rosie

Posted 3 weeks ago

“Very easy ordering process online, and delighted that they could deliver an order for Mothers' Day flowers at a late stage (the following day!). Thank you”

Helpful Report

Posted 3 weeks ago

Hello! Thank you for your fantastic 5-star review! We're so pleased to hear that the ordering process was easy and that we could deliver flowers for Mother's Day on short notice. Best wishes, Tom

Posted 3 weeks ago

“Very disappointing Tulips very droopy and they look as if they were picked days ago.”

Helpful Report

Posted 3 weeks ago

Hello Stuart, Thank you for your review. I’m really sorry to hear that the tulips you received were not up to standard and did not meet your expectations. We want to ensure our flowers arrive fresh and vibrant, so it’s disappointing to learn that this was not the case for you. I have reached out via email. Best wishes, Ellie

Posted 3 weeks ago

“Fabulous service quick and not expensive would highly recommend”

Helpful Report

Posted 3 weeks ago

Hello Andrea! Thank you for your fabulous 5-star review! We're thrilled to hear that you found our service quick and affordable. Best wishes, Tom

Posted 3 weeks ago

“Disappointed with Mother’s Day flowers looks nothing like flowers advertised . There are five rose stems two Lillie’s and two leaf stems for £27.00 and another £6.00 for delivery..could have a beautiful large bouquet for £33.49 from a store .”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for providing your feedback. I'm truly sorry to hear that your Mother's Day flowers did not meet your expectations and that you were left feeling disappointed. We understand how important it is for the flowers to look just as beautiful as they do in the pictures. I have located your order and can see that our customer service team is awaiting some images of the bouquet to look into this further for you. Best wishes, Rosie

Posted 3 weeks ago

“Flowers were half dead and for the cost of them i think its discusting, there is about 8 flowers and lat is ment to be a large bunch, pettels of the roses were brown and lillys had brown marks over them, will never buy from here again, shouldnt advertise fresh flowers when there clearly not.”

Helpful Report

Posted 3 weeks ago

Hello Belinda, Thank you for taking the time to let us know about your experience. I'm really sorry to hear that the flowers didn't arrive in the condition you expected. We strive to provide fresh, beautiful arrangements, and it’s disappointing to know that we fell short this time. From the image provided, we can see that the correct number of stems have been received. Best wishes, Rosie

Posted 3 weeks ago

“Ordered flowers to be delivered by 1pm today and they are nowhere to be seen”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your flowers did not arrive as expected. We understand how important timely delivery is, and it’s disappointing that we didn’t meet that mark for you. If you could please reach out to our customer service team with your order details, we would be happy to look into this matter further for you. Best wishes, Rosie

Posted 3 weeks ago

“I was quite disappointed when I saw the flowers that were delivered. They did not look anything like the ones in the photograph and were quite wilted. They cost £34.48.Next time I will go directly to an independent florist or buy from a supermarket for better quality.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I'm truly sorry to hear that the flowers you received did not match your expectations and arrived in less than perfect condition. We strive to deliver beautiful arrangements, and it’s disappointing to learn that we didn’t hit the mark for you this time. I can see that our customer service team have advised further. Best wishes, Katie

Posted 3 weeks ago

“Flowers arrived super quick which was great however they looked nothing like they did in the photo. Flowers for mother’s day but instead looked like they were for a funeral. Spoke to customer service and they said they looked good enough”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your experience with us. I’m truly sorry to hear that the flowers didn’t meet your expectations, especially for such a meaningful occasion like Mother’s Day. We can confirm that the correct bouquet was delivered. The lilies are intentionally sent in bud form to ensure maximum freshness and longevity. Once they bloom, the arrangement will more closely resemble the image shown online. Best wishes, Emily

Posted 3 weeks ago

“Better flowers for £6 from Tesco shocking”

Helpful Report

Posted 3 weeks ago

Hello Robbie, Thank you for sharing your thoughts. I’m really sorry to hear that the flowers did not meet your expectations and that you found better options elsewhere. We aim to provide beautiful arrangements and high-quality service, and it’s disappointing that we fell short this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number in the subject line, so we can look into this for you? Best wishes, Katie

Posted 3 weeks ago

“For a supposedly large bouquet they appear to be a small to medium bunch & as for quality there not very good Rose's look like there over a weekend old and the lillies look dilapidated, I have enclosed photos .”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm sorry to hear that the bouquet you received didn't match your expectations and that the quality of the flowers fell short. We want every customer to feel pleased with their order, and it's disappointing to know we didn't achieve that for you this time. Your comments are important to us, and we take quality concerns seriously. If you could please reach out to us at enquiries@prestigeflowers.co.uk with your order details and any photos you have, we would appreciate the opportunity to address this further. Best wishes, Tom

Posted 3 weeks ago

“What can I say the flowers are absolutely stunning, delivery was so quick and on time, the flowers were carefully packaged and delivered with care. They are absolutely stunning I couldn’t be happier with how they have arrived.”

Helpful Report

Posted 3 weeks ago

Hello Megan! Thank you so much for your glowing 5-star review! We're thrilled to hear that you found the flowers stunning and that delivery was quick and on time. It’s great to know that everything arrived carefully packaged and with care. Best wishes, Tom

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 272,483 reviews