Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,112 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 271,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed . What I ordered and what's been delivered don't look like remotely the same flowers”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. We're really sorry to hear that the flowers delivered did not meet your expectations. This is certainly not the experience we aim to provide. I can see that this bouquet does include flowers that are sent in bud form. Once these have bloomed, the bouquet will resemble the image online. Warm regards, Rosie

Posted 4 months ago

“The flowers sent were not what I ordered. I ordered Alstroemerias but a mixed bunch of flowers were delivered. I was very disappointed. The packaging was excellent so the flowers arrived in good condition.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honest review and we apologise for the disappointment you experienced with your order. We understand that receiving a mixed bunch of flowers instead of the Alstroemerias you ordered can be frustrating, and we take full responsibility for this mistake. Please accept our sincerest apologies for any inconvenience caused. I have located your order and can see that the correct bouquet has been arranged for delivery tomorrow. Warm regards, Rosie

Posted 4 months ago

“Flowers were of poor quality, didn't look anything like the photo on web page, bunch was less then half the size pictured, would have got a larger bouquet at Tesco at third of the price, flowers were ordered via Haute.com but communication is with Prestige gifts, it appears they have another brand name, careful when ordering they are the same company”

Helpful Report

Posted 4 months ago

Thank you very much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and apologise for the disappointment you encountered. We are sincerely sorry to hear that the flowers you received did not meet your expectations. We understand that the poor quality and the significant difference from the photo displayed on our website left you dissatisfied. We can assure you that this is not the level of service we strive to provide. Warm regards, Katie

Posted 4 months ago

“I purchased this ‘Rose and Lily’ bouquet from Prestige Flowers for £25, half of the original £50 price. Are they half price because you only get half the flowers? I was so excited for a friend to receive this for her 19th birthday, and when she sent me the picture, I was shocked at the lack of flowers. Looking side by side at the image on the website and the image she sent, it’s clear that they’re nothing alike and the real bouquet is highly disappointing and underwhelming. Being a student on a tight budget, I ordered these flowers expecting a quality product and was really upset and embarrassed by how poor the quality of the gift was – a £5 bouquet from Morrisons is more impressive than this. 0/5 stars, will not be ordering again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom.

Posted 4 months ago

“I was ripped off I got no flowers or no refund when the flowers went to the wrong address (my mistake) when they told me this I offered to go and pick up the flowers myself cost me £76 They said that was not possible as they are an online company and they were returned to the dispatcher. I’ll never deal with this company again. Proper flower shops from here on”

Helpful Report

Posted 4 months ago

Hello Peter, thank you for taking the time to share your experience with us. We truly appreciate your feedback and apologise for the inconvenience caused. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 4 months ago

“I ordered a large bouquet and despite making a complaint. I ordered a large bouquet at a cost of £40. I don’t believe the bouquet I ordered was correct as it had very few stems in it and feel I could have got a better bouquet from a local shop or supermarket for half the price. Very disappointed. Won’t be using them again.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to provide your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate your honesty and value your opinion. We apologise for the disappointment you experienced with the bouquet you ordered, and we understand how frustrating this must have been for you. Please know that this is not the level of service we strive to provide, and we are genuinely sorry for any inconvenience caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 4 months ago

“Really disappointed in volume if flowers sent as doesn't match web pics against price. They have cut down on amount of flowers but increased prices but not changed original pics on their Web. Will go elsewhere next time”

Helpful Report

Posted 4 months ago

Hello Andy, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Please also include some images of the bouquet in your email. Warmest regards, Rosie

Posted 4 months ago

“its was a lifesaver for me because it helps me to give my girlfriend flowers from literally the other part of the world.”

Helpful Report

Posted 4 months ago

Thank you so much for your 4-star rating, Luis! We greatly appreciate your feedback and we are thrilled to hear that Prestige Flowers was a lifesaver for you in sending flowers to your girlfriend from afar. We understand the importance of expressing love and gratitude, no matter the distance. Thank you for choosing Prestige Flowers and we look forward to serving you again soon!

Posted 4 months ago

“Next day delivery is so helpful!”

Helpful Report

Posted 4 months ago

Thank you so much, Jessica, for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind words and positive feedback. Next day delivery is indeed incredibly helpful, and we are thrilled to know that it worked out well for you. We look forward to serving you again in the future.

Posted 4 months ago

“Don’t expect them to let you know if your flowers are not delivered for any reason. Where not interested in resolving to any extent, will go elsewhere”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We truly appreciate customers like you who take a moment to let us know about their thoughts and experiences. We sincerely apologise for any inconvenience caused by the issue you encountered regarding our lack of communication regarding undelivered flowers. We understand that it is crucial for us to keep our valued customers informed about any delivery issues, and we apologise for falling short in this aspect. Royal Mail should have sent the tracking link to the email address you used on the account with all the delivery updates. I am very sorry if this did not happen. I will feed this back to the relevant department. Warm regards, Rosie

Posted 4 months ago

“DO NOT USE. My daughter ordered brilliant sunshine bouquet and a bunch of lilies arrived. When she complained she got told we always use the exact flowers, but on some occasions substitutes may be made. They have substituted the whole bouquet with one variety of flower. I have not received what she paid for and certainly fails under trade description act.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to provide feedback on your recent experience with Prestige Flowers. We sincerely appreciate your valuable input and apologise for any inconvenience caused. I am very sorry to hear that the flowers did no meet your expectations and I do apologise for any disappointment caused on this occasion. It does sound like the incorrect bouquet was received. If this has not been resolved, please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Ellie

Posted 4 months ago

“Very disappointed with the flowers that were delivered for my mother's 100th birthday. Certainly not the same as the picture on the website”

Helpful Report

Posted 4 months ago

Hello Jane, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate hearing from our customers and value your input. We would like to sincerely apologise for the disappointment you and your mother experienced with the flowers delivered for her 100th birthday. We understand that they did not match the picture displayed on our website, and we deeply regret any inconvenience caused. Your feedback is extremely valuable to us as it helps us identify areas for improvement. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 4 months ago

“Whenever I have used Prestige Flowers they have provided beautiful flowers and a reliable service.”

Helpful Report

Posted 4 months ago

Dear Annabelle, thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your kind words and your support. Once again, thank you for choosing Prestige Flowers and for taking the time to share your positive experience. We are grateful for your trust and support. Warm regards, Rosie

Posted 4 months ago

“worst experience ever!!!!!!!! first of all they missed my daughters birthday. the customer service woman was ridiculous and not informed. then the flowers which were very expensive for the largest size were not full at all. DO NOT UISE THIS PLACE. YOU WILL BE DISAPPOINTED. one star is even too much”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We genuinely appreciate your honesty and your willingness to let us know about your disappointment. We sincerely apologise for the unfortunate circumstances surrounding your daughter's missed birthday. We understand how important such occasions are, and we deeply regret the inconvenience caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 4 months ago

“The range of flowers on offer is outstanding as is the quality and price. My friends and family are spread far and wide so we use Prestige Flowers as they are have always delivered on time and in great condition. Prestige clearly understand that flowers are personal and the care they take to ensure this, shows they know how important that is. Thank you Prestige Flowers.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to give Prestige Flowers a 5-star rating! We are incredibly grateful for your kind words and thrilled to hear that you find our range of flowers outstanding, as well as appreciate the quality and price. It brings us great joy to know that we have been able to bring joy and happiness to your loved ones, no matter how far they may be.

Posted 4 months ago

“I ordered the (Large) bunch of roses and Lilies to my sister for her birthday. They arrived in a small box that was left on the doorstep. Small bunch that was not worth the money/postage that was nearly £50. I complained but was told that the Lilly’s were in bud form! There was 2 stems of Lilly’s and 7roses! £37.49! Plus delivery charges! I do not recommend this company.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your experience with us regarding your recent order of roses and lilies for your sister's birthday. We truly appreciate your feedback and are sincerely sorry for the issues you encountered. We understand your disappointment with the size of the bouquet and the fact that it arrived in a small box on the doorstep. We apologise for not meeting your expectations in terms of value for money and the presentation of the flowers. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 4 months ago

“Very much a returning customer. Always find what I want at a good price. Easy to use web site, flowers look like the picture. I will be back!”

Helpful Report

Posted 4 months ago

Dear Kathleen, thank you so much for leaving us a 5-star rating! We greatly appreciate your support and are thrilled to hear that you had a positive experience with Prestige Flowers.

Posted 4 months ago

“One star awarded only so I could leave a review, probably the worst bouquet I've every come across, the flowers very poor quality and half dead, I've put better in the bin. Don't use this company.”

Helpful Report

Posted 4 months ago

Dear Rose, thank you so much for taking the time to provide us with feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and value your input. We sincerely apologise for the poor quality of the bouquet you received, and we understand that this must have been a disappointing experience for you. It is certainly not the level of service or product we strive to provide to our customers. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 4 months ago

“Paid over £50 for a 'large' rose and lily arrangement with vase for ny mum. Popped round 4 days after delivery and they are almost dead! Emailed only to be told as it was after 3 days they couldn't do anything but offered me a £10 voucher. I obviously declined. Will definitely not be ordering from them again. To say I'm disappointed is an understatement. Avoid them; it's just not worth the money or risk.”

Helpful Report

Posted 4 months ago

Hello Karen, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and value your input. We sincerely apologise for the disappointment you've experienced with your recent order. It is certainly not the quality or level of service we strive to provide to our valued customers like yourself. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 4 months ago

“I purchased online for flowers to have next day delivery, 17th September 2024 should be the delivery date. Received a notification from Royal Mail to say expected delivery 18th September 2024. Which will be too late as this is for a lady who is retiring on the 17th and will not be back into work after that date. I’m very disappointed and dissatisfied with this. The flowers were not cheap and I feel that I have completely wasted my money. Not happy!”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate your valuable input. We would like to extend our apologies for the inconvenience caused by the delay in the delivery of your flowers. We understand the significance of the retirement occasion and the importance of timely delivery. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 271,112 reviews