Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,631 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a joyful bouquet and that is not what was received very disappointed I have ordered from prestige many times but will not order anything again”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. We're truly sorry to hear that your recent experience did not reflect the high standards we aim to provide. It's disheartening to know that the bouquet did not bring you the joy we intended. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 3 months ago

“I’ve ordered large bouquet. Overpaid for that 15 pounds. And I’ve got just 6 roses. Extremely terrible service. 6 roses can’t cost 70 pounds.”

Helpful Report

Posted 3 months ago

Hello Serge, Thank you for sharing your thoughts with us. We're genuinely sorry to hear that your experience hasn't met your expectations. We strive to ensure our customers feel they receive great value for their purchases, and it's disheartening to learn that you felt this wasn't the case with your order. Your feedback is important, and we'll certainly take your comments into account as we look to improve our service. We apologise for any disappointment this may have caused you. Best wishes, Katie

Posted 3 months ago

“Flowers weren’t impressive, no better than supermarket ones . Chocolates inedible . Card cheap. Don’t waste your money”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations. We strive to provide high-quality products, and it’s disappointing to learn that you found the flowers underwhelming and the chocolates inedible. Your comments are important to us, and we will use them to improve our offerings. We understand your frustration regarding the overall value you received and appreciate your input. Best wishes, Katie

Posted 3 months ago

“Flowers were meant to arrive November 6th still haven’t arrived. Contacted customer service who sent an email saying they were dispatched on the 6th ! Still haven’t seen them.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback. I have located your order and can see that our customer service team responded to your email confirming delivery on the 6th as requested. Best wishes, Katie

Posted 3 months ago

“If I could leave zero starts I would. My husband is suffering serious health problems which meant we were unable to be with our daughter in Jersey on her 30th birthday. I ordered a bouquet with a card and a personal voice message at 11.30 AM on 7th November to be delivered for her birthday on 8th November. The flowers were given to Royal Mail to deliver and arrived in the Midland hub on 7th November, where they are still sitting this morning of the 9th of November. I contacted prestige but found them unhelpful. The admin called John M refused to give me his name and a manger refused to assist me, advising me to email in. My email was responded to by advising they wouldn't refund me the costs until it was 3 days overdue and advising me to contact Royal Mail for updates.”

Helpful Report

Posted 3 months ago

Hello Pamela, Thank you for your feedback. We’re truly sorry to hear about this experience, especially given how much this delivery meant to you and your daughter. We apologise that your order did not arrive on time and for the difficulties you faced in getting assistance and information from our team. This situation falls short of the level of service we aim to provide, and we regret the added frustration during an already challenging time. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 3 months ago

“Birthday delight bundle arrived on wrong day not birthday with half dead flowers only to be offered delivery cost back after several emails do not recommend”

Helpful Report

Posted 3 months ago

Hello Dave, Thank you for your feedback. We’re truly sorry to hear that your experience with the Birthday Delight bundle did not meet your expectations. It’s frustrating to have missed the special day and to receive flowers that were not in the condition they should have been. We understand how important it is for gifts to arrive on time and in perfect condition, and we apologise for the inconvenience you faced. Best wishes, Rosie

Posted 3 months ago

“Made an order for a friend who got a promotion at work, I thought I order the best looking bunch of flowers, look amazing in the picture but when my friend received them, the roses with brown and wiltered and no floage that was advertised within the arrangement. Just a few roses and lilies in the vase that I had ordered aswell, it was so poorly presented and for the cost aswell I'm so upset I will never order from here again. Terrible turn out”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback with us. We’re truly sorry to hear that the flowers your friend received didn’t reflect the quality and presentation you expected, especially for such a special occasion. It’s disappointing to learn that the flowers were not fresh and didn’t include the foliage shown in our photos. If you could please send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk, we would be happy to look into this for you. Please be sure to include your order number and 'Review' in the subject line. Best wishes, Katie

Posted 3 months ago

“I wish that I could give you -5. Absolutely appalling service. I was supposed to have had an expensive delivery on the anniversary of the passing of my husband on the 9th of October. Nothing arrived - although they said that delivery had been attempted on the 10th - which was not true as I had been at home all day. My sister-in-law only went with Prestige as they assured her that they could deliver on the 9th. She has had numerous conversations with Prestige and they finally said that they would send another delivery. Today - the 8th of November I was supposed to have had a delivery - again nothing. Disgusting.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. We are deeply sorry for the distress and frustration this experience has caused, especially given the significance of the delivery date. It’s disappointing that our service did not meet your expectations on such an important occasion, and we apologise for the repeated delivery issues you encountered. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“I ordered what I thought looked like a lovely bouquet for my friend who is going through a hard time and lives in the Channel Islands. I needed them to be delivered so ordered some through Prestige. It cost me nearly £40 with postage and when she showed me a photo of them I was very disappointed. I could have bought a bunch of flowers from a supermarket for £6 that would have been just as good. When I complained I just got automated answers and nowhere. A rip off and would never use them again. Would have scored 0 if I could.”

Helpful Report

Posted 3 months ago

Hello Michelle, Thank you for taking the time to leave a review. We’re truly sorry to hear about your disappointment with the bouquet and the service you experienced. This isn’t the standard we strive for, and we apologise for falling short in this instance, especially when your gift was meant to provide comfort to your friend. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“I ordered birthday flowers for 7/11/24. At time of writing 8th Nov 4.00pm. Still no flowers. Very dissapointed and have found company and carrier not helpful at all. Quite unsympathetic and uncaring. Won't be using prestige again. Very dissapointed no flowers for my elderly sisters birthday.”

Helpful Report

Posted 3 months ago

Hello Maria, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the disappointment caused by the delay in delivery, especially on such a special occasion for your sister. This is definitely not the level of service we strive to provide. We understand how important this moment is, and we sincerely apologise for the inconvenience you've faced. Best regards, Katie

Posted 3 months ago

“It is absolute Awful. On the picture it is a big pot of roses but we received a small plant (probably it costs not more than £2) and a big basket which fit for 3 such pots. The quality of the birthday card is like a leaflet. We could not even find it out. Strongly do not recommend to order from this company. Misleading pictures on website.”

Helpful Report

Posted 3 months ago

Hello Andrey, Thank you for your feedback, and we're truly sorry to hear that the item you received did not meet your expectations. It’s disappointing to learn that the plant size and presentation didn’t reflect what you saw on our website, as we strive to ensure our photos accurately represent our products. We understand how important this birthday gift was, and we apologize for any frustration caused by the card quality as well. Please contact our customer service team directly so we can look into this further and work to resolve it for you. Warm regards, Prestige Flowers.

Posted 3 months ago

“Will never use this company again. Flowers nothing like in pictures & not delivered on time. Then when you prove how poor their flowers are they will not refund but only offer credit. As if you'd want to use them again.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry to hear that your experience did not meet your expectations. Our goal is always to deliver flowers that reflect what’s shown in our images and to ensure timely delivery, so it’s disappointing to learn that we fell short in your case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 3 months ago

“Poor poor poor, I will never purchase from this company again. The quality is poor the delivery is appalling.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re very sorry to hear about your disappointment with both the quality of the flowers and the delivery experience. This is certainly not the standard we aim to provide, and we apologise for falling short. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 3 months ago

“Easy to use website. Lovely flowers and gifts”

Helpful Report

Posted 3 months ago

Hello, Thank you for your lovely review! We're thrilled to hear that you found our website easy to use and enjoyed our flowers and gifts. Your positive feedback motivates us to keep providing the best for our customers. Best wishes, Katie

Posted 3 months ago

“Ordered bouquet for family member end Sept. Saw her today (7Nov). This is what she got! Lasted 3 days! She did not want to tell me before how poor they were for fear of being ungrateful. Sent them this photo - git an apology and off of £10 of next order. Errr not thanks. Never order from you again and certainly not to be recommended.”

Helpful Report

Posted 3 months ago

Hello Anne, Thank you for your review. We’re very sorry to hear about your disappointment with the bouquet and that it did not meet your expectations. It’s especially disheartening that your family member felt let down, as we strive to make every gift as special and memorable as possible. The £10 voucher was offered because your feedback was received outside the 3-day window specified in our terms and conditions. We appreciate you sharing your experience, as it helps us continually improve the quality of our flowers. However, since the issue was reported over a month after delivery, we’re limited in the support we can provide at this stage. Warm regards, Rosie

Posted 3 months ago

“If I could give this star less than 1 star to leave a review I would. They didn't deliver the £40 of flowers I ordered as they said I had input the incorrect address (which I didn't) as the name of the business was missing (never had this problem with any other delivery to this address before) and they have refused to compensate me or resend the flowers, despite them not having sent the flowers on the right day in the first place. What a farce of a company! Avoid at all costs!”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience, and we apologise for any frustration caused. It’s important to us that our deliveries are smooth and reliable, so it’s disappointing to learn that this was not the case with your order. Your feedback is vital to us, and I assure you that I will escalate your comments to our customer service team for review. In the meantime, I have contacted you directly via email. Best regards, Ellie

Posted 3 months ago

“Very disappointed with the flowers. Sent for daughter’s birthday. They look nothing like the photo on the web. This is never £35 worth of flowers. I could get better from a garage. Will not be using again.”

Helpful Report

Posted 3 months ago

Hello Lesley, I’m truly sorry to hear that the flowers you received for your daughter's birthday did not meet your expectations. I completely understand how disheartening it is when something meant to be special does not live up to the promise seen online. Your feedback is very important to us, and I assure you that I will share your comments with our team to ensure we can improve our offerings. Please could you send us a birds-eye view image to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Katie

Posted 3 months ago

“am still eaiting for my order was suppose to be yesterday on my wifes birthday its no good after the efent avoid this company false promises if i could i give zero star appalling customer service i”

Helpful Report

Posted 3 months ago

Hello, I’m truly sorry to hear that your order did not arrive on time, especially for such a significant occasion as your wife's birthday. I completely understand how disappointing this must be, and I sincerely apologise for the inconvenience you've faced. Please rest assured that your concerns are taken seriously, and I will pass your feedback along to our customer service team to ensure we can improve moving forward. Best wishes, Katie

Posted 3 months ago

“Ordered a large rose and Lily bouquet. Flowers that arrived nothing like the large bouquet photo shown on website and there were no lilies at all. Terrible value for money and really disappointing”

Helpful Report

Posted 3 months ago

Hello Andrea, Thank you for your review. I’m really sorry to hear that the bouquet you received did not match your expectations or the photo you saw on our website. It must be incredibly frustrating to feel that you didn’t receive the value you anticipated. I have located your order and can see that our team have responded to you and is awaiting your reply. Best regards, Katie

Posted 3 months ago

“I ordered a bouquet of "Sensational Sunflowers" along with a bar of 'Happy Birthday' chocolate for my friend's 50th birthday. I ordered on the 6th September for her birthday on the 11th and discovered that they were not delivered until the 12th. I am in the midst of complaining about this and e mails are flying between me and Prestige Flowers and getting nowhere. They say that they do not guarantee delivery on a specific day yet in every advert they have, they boast of 'next day delivery' etc I paid for my delivery - it was not a freebie!”

Helpful Report

Posted 3 months ago

Hello Mrs Mackay, Thank you for your review. I’m very sorry to hear that your friend's birthday bouquet did not arrive on the expected date. I completely understand how disappointing this situation must be, especially after making an effort to plan a special gift in advance. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Katie

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 271,631 reviews