Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,351 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed a order for flowers to be delivered and on a day and they didn’t arrive, no contact from company or delivery company at all. No use selecting a day as you probably won’t receive them… hope whenever they do arrive they’re at least in a good condition”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 4 months ago

“The flowers arrived and were a disappointment! They were mostly fillers and not what is shown in pictures online”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to leave a review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 4 months ago

“Flowers didn't arrive on requested delivery date. Flowers are date sensitive, this just isn't good enough.”

Helpful Report

Posted 4 months ago

Hello Chris, thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 4 months ago

“After the glowing review I gave you I was very disappointed to receive my nearly £70 bunch of flowers with half of the half dead”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. A member of our customer support team has now contacted you. We hope this can be resolved. Kind regards, Tom.

Posted 4 months ago

“Fantstic, excellent service. Site was easy to navigate. The flowers arrived in excellent condition. the experience seems personal and that somone cares. You want someone has gone the extra mile and this service certilnly does. Coudn't recommend them highly enough”

Helpful Report

Posted 4 months ago

Dear Marion, Thank you so much for your amazing 5-star rating of Prestige Flowers! We greatly appreciate your feedback and are thrilled to hear that you had a fantastic and excellent experience with our service. It's wonderful to know that our website was easy to navigate and that the flowers arrived in excellent condition. We take great pride in providing a personal touch and ensuring that our customers feel cared for. It is heartwarming to hear that you felt someone had gone the extra mile for you. Once again, we sincerely thank you for your kind words and for recommending our service so highly. We look forward to serving you again in the future! Warm regards, Tom.

Posted 4 months ago

“Nobody can do it better than prestige flowers I love ordering from them and my aunt loves receiving them she tells me they last a long time I know I can depend on them to send my flowers even tho I do order them few months before my aunts birthday and Christmas I've been ordering flowers from them quite few years now and they have never got it wrong even if it's a Sunday well done”

Helpful Report

Posted 4 months ago

Hello Carol, Thank you so much for giving Prestige Flowers a wonderful 5-star rating! We are thrilled to hear that you love ordering from us and that your aunt enjoys receiving our beautiful blooms. Nobody does it better than Prestige Flowers, and we are delighted to know that our flowers last a long time. We truly appreciate your loyalty over the years and your trust in us to deliver your flowers on special occasions like your aunt's birthday and Christmas. Your satisfaction means the world to us, and we will continue to strive for excellence in our services. Even on Sundays, we are committed to getting it right! Thank you again for your kind words and continuous support. We look forward to serving you and your loved ones with our magnificent flowers for many more years to come. Warm regards, Tom.

Posted 4 months ago

“Easy website, with lots of choice. Flowers have always been delivered on time and have received positive feedback from all recipients.”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind words and are delighted to hear that our website was easy to use and offered a wide selection. It's fantastic to know that our flowers have consistently been delivered on time and have received positive feedback from all the lucky recipients. We strive to provide the best service possible, and your satisfaction is our ultimate goal. Thank you once again for choosing Prestige Flowers, and we look forward to serving you in the future! Kind regards, Tom.

Posted 4 months ago

“Have used this company for several years, very happy with the service. The website is easy to navigate and the delivery pass is great value.”

Helpful Report

Posted 4 months ago

Hlelo, Thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your continued loyalty and support over the years. We're thrilled to hear that you are very happy with our service and find our website easy to navigate. Your kind words about our delivery pass value are also greatly appreciated. We look forward to serving you for many more years to come. Kind regards, Tom.

Posted 4 months ago

“Having sent flowers to a bereaved colleague whose husband had died the day before, I was not made aware of the state of the flowers due to her being otherwise occupied and of which £57 was paid. When I emailed pictures and requested some form of recompense, the £10 offered was totally inappropriate and just meant us having to spend more. CS showed no empathy for the situation and replied in scripted form dismissing how bad they were.. Don't be convinced by reviews on their site look at dates chart made over 3 years ago. Leave well alone and spend your money elsewhere.”

Helpful Report

Posted 4 months ago

Hello Nicola, thank you for taking the time to leave a review. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! We are sorry to hear that you were displeased with the flowers you received and we would like to make this right. We apologise for the condition they arrived in and we understand how upsetting this can be especially during such a difficult time. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom.

Posted 4 months ago

“Ordered a large bunch of the “Joyful” flowers, with a vase and birthday card. What turned up was a poor small bunch of flowers that was not representative of what is being sold on the website. I feel misled and miss-sold too.”

Helpful Report

Posted 4 months ago

Hello Marianne, Thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Kind regards, Tom.

Posted 4 months ago

“The delivery was late it was a special birthday and it was a day late”

Helpful Report

Posted 4 months ago

Hello Janette, thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Kind regards, Tom.

Posted 4 months ago

“Have placed several orders with this company and very pleased every time. If ever there is a problem they will try and sort it straight away. Communication is excellent.”

Helpful Report

Posted 4 months ago

Dear Katherine,Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your support and are delighted to hear that you have placed several orders with us, and have been pleased with each experience. At Prestige Flowers, we always strive to ensure customer satisfaction, which is why we make every effort to resolve any problems that may arise promptly. Our dedicated team works hard to deliver excellent communication and provide a seamless shopping experience. We are grateful for your continued trust in our services and look forward to serving you even better in the future! Warm regards, Tom.

Posted 4 months ago

“If I could express less than 1 star I most certainly would. Paid the extra 8.00 plus for signature etc. Flowers delivered to entirely wrong house! No idea which from photo as it’s the wrong house! I am VERY VERY angry about the inept delivery and will never use again.”

Helpful Report

Posted 4 months ago

Hello Vanessa, thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 4 months ago

“Great selection of flowers and add on gifts, easy to navigate and good delivery dates”

Helpful Report

Posted 4 months ago

Hi, Thank you for taking the time to give Prestige Flowers a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us. We also agree that our selection of flowers and add-on gifts is great and we try our best to make our website easy to navigate for a hassle-free shopping experience. Ensuring good delivery dates is one of our top priorities as we understand the importance of timely delivery when it comes to special occasions. Thank you once again for your support. We look forward to serving you with even greater satisfaction in the future. Best regards, Tom.

Posted 4 months ago

“Great Flowers”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for your exceptional 5-star rating and kind words about Prestige Flowers! We are thrilled to hear that you had such a wonderful experience with us and that our flowers exceeded your expectations. At Prestige Flowers, our goal is to provide only the best floral arrangements to our valued customers, and we are delighted that you found our selection to be great. We take great pride in the quality of our flowers and the attention to detail in each bouquet we create. Thank you once again for choosing Prestige Flowers. We appreciate your support and look forward to serving you again in the future. Warm regards, Tom.

Posted 4 months ago

“Always deliver. Very Happy with the service and simplicity of website”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your feedback and are thrilled to hear that our service and website's simplicity have left you feeling satisfied. At Prestige Flowers, we strive to always deliver excellence and make every customer's experience exceptional. Your satisfaction is our top priority, and we are delighted to know that we have succeeded in meeting your expectations. Should you ever require our services again in the future, please do not hesitate to reach out. We look forward to serving you with the same level of satisfaction and simplicity. Thank you again for choosing Prestige Flowers! Warm regards, Tom.

Posted 4 months ago

“Beautifully presented website, very easy to navigate from choosing flowers to paying for them”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you found our website beautifully presented and user-friendly. It's always our goal to provide a seamless shopping experience from the moment you start choosing your flowers until the payment process. Your satisfaction is our top priority, and we can't wait to serve you again in the future. Kind regards, Tom.

Posted 4 months ago

“I ordered flowers on Tuesday for my mums birthday and paid extra for next day delivery, received an email from Royal Mail saying flowers will not be delivered to Thursday the day after my mums birthday so disappointing..”

Helpful Report

Posted 4 months ago

Hello John, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent purchase from Prestige Flowers. We truly appreciate customers like you who take a moment to let us know about their experience. We apologize sincerely for the inconvenience that you faced with the delivery of the flowers you ordered for your mum's birthday. We understand how disappointing it must have been to receive an email from Royal Mail stating that the flowers would be delivered on Thursday, the day after your mum's special day. Once again, thank you for bringing this matter to our attention. Your feedback is essential in helping us provide better service to all our customers. We look forward to hearing from you and working towards a solution that exceeds your expectations. Kind regards, Tom.

Posted 4 months ago

“The website has not asked for a delivery address it only asked for a billing address. The flowers are now incorrectly been delivered to the wrong address. The website has not clearly stated the delivery address and was poorly constructed when trying to get my billing details”

Helpful Report

Posted 4 months ago

Hello Priy, thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 4 months ago

“The order was delivered one day late. The tracking was all muddled with different days being shown. I was asked to confirm the address, which was correct and then asked to confirm it again. The bunch of flowers was small. I was e mailed with a list of locations which take longer to deliver to, but my delivery address was not an offshore island etc. I got the impression that it was my fault.”

Helpful Report

Posted 4 months ago

Hello, thank you for your review. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Kind regards, Tom.

Posted 4 months ago

Prestige Flowers is rated 4.5 based on 270,351 reviews