Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,910 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,910 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told that lady l sent my flowers and tea hamper was very happy with it and said the flowers are beautiful yellow orange in colour that's is what l pick ,it was day late but it is Christmas thank you from bev dore”

Helpful Report

Posted 3 weeks ago

Hello Bev, Thank you for your lovely review! We're delighted to hear that the recipient was so happy with the beautiful yellow and orange flowers. We appreciate your understanding regarding the delivery timing during the busy Christmas season. Your support means a lot to us, and we look forward to helping you with future orders! Best wishes, Katie

Posted 3 weeks ago

“Disgusted!! Flowers for a terminally sick relative’s birthday today and delivered at 7:45 pm Yes pm !”

Helpful Report

Posted 3 weeks ago

Hello Iris, Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointing experience. I completely understand how important it was for the flowers to arrive on time, especially for such a special occasion. Unfortunately, we are unable to guarantee specific delivery times, as delivery windows are arranged by Royal Mail. However, I completely understand your frustration, and I sincerely apologise for the inconvenience this caused. Warm regards, Katie

Posted 3 weeks ago

“Wish I had read reviews flowers are 2 days late no sign of them tried phoning no answer messaged on messenger to be told they could be an extra day as I'm in Scotland no offer to chase up courier total waste of money I dread to think how the flowers will look after 3 days in transit don't waste your money on this company as they're not will to help in anyway now I've had to order flowers from another company with no compensation from prestige flowers you should do the right thing and refund me my money”

Helpful Report

Posted 3 weeks ago

Hello Lorraine, Thank you for your review. I’m truly sorry to hear about the delays and frustration you’ve experienced. We understand how important it is for your flowers to arrive on time and in perfect condition, and we deeply regret that we didn’t meet your expectations. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. We can see that the flowers have now been delivered. If there are any issues with them, please feel free to send us images of the bouquet, and we will be happy to look into this for you. Best wishes, Rosie

Posted 3 weeks ago

“Very disappointed. I ordered flowers for my wife’s birthday and the arrived a day late and looking worse for wear. I tried calling several times and no one answered, so tried an email. Still waiting for a reply. Prestige if you read this please answer me so you can redeem yourself.”

Helpful Report

Posted 3 weeks ago

Hello Guy, Thank you for your review. I am very sorry to hear that the order arrived late and I do apologise for any disappointment caused by the flowers. I have located your order and can see that our customer service team responded to your email on the 18th regarding the delivery. Could you kindly check your inbox and junk folder? If you haven't received the response, please reach out to us at enquiries@prestigeflowers.co.uk with your order number and "REVIEW" in the subject line. Best wishes, Ellie

Posted 3 weeks ago

“Medium sized bunch of flowers a lot smaller than in the photo online. Very disappointed especially for the price. Will not be using Prestige again and suggest no-one else does either.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and I'm truly sorry to hear that you were disappointed with the size of your flower arrangement. Your concerns are important to us, and we are actively working on improving our customer experience. Please send us a birds-eye image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line so that we can look into this for you. Best regards, Rosie

Posted 3 weeks ago

“Bouquet no resemblance to what I ordered, zero customer service help, an expensive error of judgement using them….no stars, no foliage an embarrassing sub standard bouquet”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your disappointing experience. This is not the standard we strive to deliver, and I understand how frustrating this must have been for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 weeks ago

“Easy to order and flowers are very good”

Helpful Report

Posted 3 weeks ago

Hello Madeleine, Thank you for your lovely review! We're delighted to hear that you found our ordering process easy and that you were pleased with the quality of our flowers. Your feedback truly brightens our day, and we can’t wait to assist you again in the future! Best wishes, Katie

Posted 3 weeks ago

“Awful. Not delivered by the florist but by parcel delivery service. Should have been delivered Tuesday 17th and were left in a box behind a wheelie bin on Thursday 19th. Not likely to be alive. Not the cheapest either. Buyer beware.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your experience with us. We are very sorry to hear about the delivery issues you encountered. We understand that having your flowers left in an inappropriate location is not acceptable, and we appreciate your feedback on this matter. If there are any issues with the flowers, please let us know and we can look into this further for you. Best regards, Katie

Posted 3 weeks ago

“Really good can get all the added extras if you want but can also get just the flowers, great selection”

Helpful Report

Posted 3 weeks ago

Hello Tom, Thank you for your amazing review! We’re delighted to hear that you appreciate our wide selection and the option to add those special extras. It’s great to know that you find exactly what you need with us! We look forward to delighting you again soon. Best wishes, Katie

Posted 3 weeks ago

“I made a mistake with the address and they didn’t help me to correct it. I was told it’s been already issued. But I couldn’t reach them earlier because they made me wait in the hold for a long time. I would never recommend this place.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your experience, and we’re truly sorry to hear about the issues you faced with your order. We understand how frustrating it can be when you make an error with an address and feel unsupported in correcting it. Your time is valuable, and we sincerely apologise for the long hold times you encountered while trying to reach us. We do have a team over on our Live Chat facility and via email. However, this is not the experience we aim to provide our customers, and your feedback will help us address these challenges within our service. Best regards, Katie

Posted 3 weeks ago

“Flowers were supposed to be delivered yesterday. They weren't. Nor is there any indication when they will be delivered. I've spent 2 hours on hold with them and no answer. Really not happy”

Helpful Report

Posted 3 weeks ago

Hello Richard, Thank you for taking the time to share your concerns with us. We are truly sorry to hear that your flowers were not delivered as scheduled, and we deeply regret the difficulty you encountered in reaching our customer service team. We understand how frustrating this experience must have been, especially when you were looking forward to receiving your order on time. I’m glad to see that you’ve since been in contact with our team and that your order is now scheduled to be delivered today. We are committed to providing a seamless experience, and your feedback is invaluable in helping us identify areas for improvement. If you encounter any further issues or if there’s anything else we can assist with, please don’t hesitate to reach out. Best regards, Katie

Posted 3 weeks ago

“I had some prestige flowers delivered for my birthday, they were absolutely beautiful, so I've ordered some for my daughter on becoming a state registered nurse.”

Helpful Report

Posted 3 weeks ago

Hello Susan, Thank you so much for your kind words and for choosing us to celebrate such special moments! We're thrilled to hear you loved your birthday flowers and are delighted to be part of your daughter's wonderful achievement. Best wishes, Katie

Posted 3 weeks ago

“All the flowers I have ordered have been amazing and whoever received them absolutely loved them, The order system is grand and delivery has always been amazing”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your fantastic review! We're delighted to hear that all the flowers you've ordered have been amazing and well-received. It's great to know that our ordering system and delivery service have met your expectations. We truly appreciate your support and can't wait to help you spread joy with more beautiful bouquets in the future! Best wishes, Katie

Posted 3 weeks ago

“Just wanted to say a big thank you to Prestige flowers. I recently ordered flowers for my parents along with a Hamper. The flowers were not delivered in a professional manner, on notifying Prestige flowers they professionally and promptly looked into this & rectified the issue. The flowers & plants are always beautiful & have an impressive display. I would definitely use them again.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your wonderful feedback! We're so pleased to hear that you were satisfied with how we handled the delivery issue and that you found our flowers and plants to be beautiful and impressive. Your continued trust in us means the world, and we’re excited to help you create more joyful moments in the future! Best wishes, Katie

Posted 3 weeks ago

“Definitely want order again from this company and want recommend to any of my friend of family.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. If you haven’t already, please contact us at enquiries@prestigeflowers.co.uk with your order number and any additional details. Best regards, Rosie

Posted 3 weeks ago

“Unfortunately the picture on the website and the bunch that arrived were nowhere near what I ordered , and paying extra for a large I expected a half decent bunch of flowers , very disappointed with this considering the price I paid.”

Helpful Report

Posted 4 weeks ago

Hello Ben, Thank you for your feedback. I’m sorry to hear that the flowers you received did not match your expectations based on what you saw online. We understand how disappointing this can be, especially when you’re looking forward to a lovely bouquet. Please reach out to us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Please be sure to include some images of the bouquet in your email. Best regards, Rosie

Posted 3 weeks ago

“Ordered flowers day before friends birthday, hoping they would arrive the morning of their birthday, but tracker said arriving 7.30 pm! Now have email saying sorry could not deliver flowers today, will try tomorrow 🤬 what is the point of that! Awful service!”

Helpful Report

Posted 4 weeks ago

Hello Sargod, Thank you for your review. We’re really sorry to hear about the issues with your order and the delay in delivery. We completely understand your frustration, especially when you were hoping to surprise your friend on their birthday. As we use a third-party courier company, we are unable to provide specific delivery times, as they manage their own delivery schedules. We do state on our website that deliveries may be made up until 7:30 pm. Again, we apologise for any inconvenience this may have caused. Warm regards, Rosie

Posted 3 weeks ago

“Wouldn’t recommend, I paid for the large and when they turned up they look nothing like the picture advertised for a large bunch. Very expensive considering the size of the bouquet of flowers.”

Helpful Report

Posted 4 weeks ago

Hello Gabby, Thank you for taking the time to share your thoughts. I'm sorry to hear that the bouquet you received didn't match your expectations and the advertised image. We understand how important it is for our flowers to not only look beautiful but to also justify the cost. I have located your order and can see that a fresh bouquet was arranged for delivery today. Best regards, Rosie

Posted 3 weeks ago

“Unfortunately, the delivered flowers were sparse and unlike the advertised image. While I ordered the 'Standard' size, I would have expected that for an original price of £40, this would be a substantial flower arrangement. Very disappointed as I could have gotten double the size at a fraction of the price, for a similar product from Tesco.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your feedback. I'm sorry to hear that the flower arrangement did not meet your expectations. It's disappointing to learn that you found the size to be less than substantial for the price paid. We aim to provide quality products that truly represent our images, and we appreciate your comments as they help us to improve our offerings. Your experience is important to us, and we’ll take this feedback into consideration for future arrangements. Best regards, Katie

Posted 4 weeks ago

“Always deliver great flower arrangements or gift baskets. My aunt loves whatever I send her”

Helpful Report

Posted 4 weeks ago

Hello Elaine, Thank you so much for your amazing review! We're thrilled to hear that your aunt loves the flower arrangements and gift baskets you send her. It's our pleasure to help you create such lovely moments! We appreciate your kind words and look forward to assisting you with more delightful gifts in the future. Best wishes, Katie

Posted 4 weeks ago

Prestige Flowers is rated 4.4 based on 270,910 reviews