Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,482 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,482 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 4 star review on 27th March 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers ok, vase shattered to peices, whoever prestige use for delivery, they should be sacked. Must have been used as a football.”

Helpful Report

Posted 3 weeks ago

Hello Gary, Thank you for your review. I’m really sorry to hear about the issues you experienced with the delivery of your order. A broken vase is certainly not the level of service we aim to provide, and I understand your frustration. We appreciate your feedback regarding our delivery partner, and I will make sure to pass it on to the relevant team. If you could reach out to us with your order details at enquiries@prestigeflowers.co.uk, we would be happy to address this matter further. Best wishes, Rosie

Posted 3 weeks ago

“Mother’s Day flowers arrived and mum put them in a vase and took a photo and I’m not happy the roses in the bouquet are already brown and look like they are half dead already”

Helpful Report

Posted 3 weeks ago

Hello Catherine, Thank you for taking the time to express your concerns. I’m genuinely sorry to hear that the roses in your mother’s bouquet did not meet expectations and arrived in less than satisfactory condition. We aim to create beautiful arrangements, and I understand how disappointing this must have been for a special occasion like Mother’s Day. If possible, could you share a photo of the bouquet to enquiries@prestigeflowers.co.uk along with your order details? We would like to investigate this matter further and address your concerns. Best wishes, Rosie

Posted 3 weeks ago

“I so wished I had read the reviews before purchasing from this terrible company. The flowers were absolutely nothing to right home about. The local supermarket are 100% better for £5. For what I spent on this flowers, I should be getting a full refund and a compensation for my troubles.. pls don’t waste your money on this company.. disappointing is an understatement. I wish there was a -10 stars..😡😡😡😡😡”

Helpful Report

Posted 3 weeks ago

Hello Idrid, Thank you for your candid feedback. I'm truly sorry to hear that the flowers did not meet your expectations and that your experience was disappointing. We aim to provide high-quality arrangements, and it's disappointing to know that you were not satisfied with your order. Your concerns are important to us, and I would love the opportunity to make this right. If you could please reach out to enquiries@prestigeflowers.co.uk with more details, we would be happy to address your concerns further. Please include some images of the bouquet in your email. Best wishes, Rosie

Posted 3 weeks ago

“Flowers and chocolate were not delivered”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We're sorry to hear about your experience and apologise for any disappointment caused. It appears that the issue was due to an incorrect address provided on the order when you placed this. Our customer service team has provided further details via email. Best wishes, Katie

Posted 3 weeks ago

“Received flowers for my mum today (mothers day) they came absolutely ugly and dead. Nothing like the picture and for £40?! flowers came brown not white and lillies are wrinkly and ugly. Mostly bush/plant/tree than flowers. Wouldn’t recommend at all. Wont even let me put pictures up as they know its bad.”

Helpful Report

Posted 3 weeks ago

Hello Lilly, Thank you for your review, and I’m truly sorry to hear that the flowers you received did not meet your expectations for Mother's Day. I can see that the images have been reviewed and our customer service team have responded to your email. Best wishes, Rosie

Posted 3 weeks ago

“Have use this company a few times and never had a problem until my recent order. Had 3 orders and paid extra £10 on each for the largest size. Very disappointed with the amount delivered, just look like a regular size and the condition of the flowers not as good as before. I've basically paid over £120 on half dead flowers. Will not be using this company again and will be fighting to get a full refund.”

Helpful Report

Posted 3 weeks ago

Hello Ricky, Thank you for your feedback. I'm truly sorry to hear that your recent experience didn’t meet your expectations and that the flowers did not reflect the quality you've received in the past. We strive to provide beautiful arrangements, and it’s disappointing to know we fell short this time. Your concerns about the size and condition of the flowers are important to us, and I will ensure they are communicated to our team for review. Please could you send us some images of the bouquets to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 weeks ago

“Although the confirmation email said that I'd receive tracking info, I didn't. So had to phone to check that they arrived. Although Mother liked the flowers, when I saw them (next day) I was shocked. Looked less than half the number of flowers showed on the website. Very disappointed.”

Helpful Report

Posted 3 weeks ago

Hello Mr Lambourne, Thank you for taking the time to share your experience. I'm truly sorry to hear that you did not receive the tracking information and that the bouquet did not meet your expectations in terms of the number of flowers. We aim to provide beautiful arrangements that bring joy, and it's disappointing to know we fell short this time. Your feedback is essential to us, and I'll certainly pass it along to our team to ensure we improve our service. Best wishes, Katie

Posted 3 weeks ago

“I'm so unhappy with the flowers delivered to my mum today. They look completely different to the picture provided. Such a disappointment.”

Helpful Report

Posted 3 weeks ago

Hello Carl, Thank you for sharing your feedback. I’m truly sorry to hear that the flowers delivered to your mum did not match your expectations and the image provided. We aim for our arrangements to bring joy, and it’s disheartening to know we fell short this time. I have located your order and can see that our customer service team is awaiting some images of the bouquet. Best wishes, Katie

Posted 3 weeks ago

“They were fine but I expected more for the price. Also didn’t get an update when the order was dispatched like the email said I would so had no idea if it would arrive on time or not”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your thoughts with us. I’m sorry to hear that your experience didn’t live up to your expectations, particularly regarding the lack of dispatch updates. We understand that timely information is important, and I’ll ensure your comments are shared with our team. Please note that we do state on the website that a medium size bouquet is shown. As you ordered the standard size, there are fewer stems in this. Best wishes, Katie

Posted 3 weeks ago

“Flowers were not worth the money. I could have got the same ones at a supermarket for a fraction of what I paid. First and last time ordering from prestige flowers. almost 50 quid is a joke..nothing like the pictures also paid delivery for before 1pm and got it much later”

Helpful Report

Posted 3 weeks ago

Hello Paul, Thank you for your feedback. I’m genuinely sorry to hear that the flowers did not meet your expectations and that you felt they were not worth the money spent. We strive to provide high-quality arrangements that reflect what is shown on our website, and it’s disheartening to know we didn’t achieve that for you. Additionally, I apologise for the late delivery; timely service is important to us, and I understand your frustration. If possible, please send us a birds-eye view to enquiries@prestigeflowers.co.uk with your order number, and our team will look into this for you. Best wishes, Katie

Posted 3 weeks ago

“Ordered on Friday with next day delivery chosen. Order still not dispatched by Sunday despite their website clearly stating that it would indeed have been dispatched by then.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to leave a review. I can see that your order was delivered yesterday and our customer service team have confirmed this. Best wishes, Katie

Posted 3 weeks ago

“Our Mother's Day Flowers arrived this morning, and I am very disappointed in them, they look nothing like the picture, they are all drooping, I have seen better in our local petrol station, absolutely disgusted for the price that I have paid, I will not be using you again, I can't even update the photo”

Helpful Report

Posted 3 weeks ago

Hello John, Thank you for your feedback. I'm truly sorry to hear that the Mother's Day flowers did not meet your expectations and arrived in poor condition. It's disheartening to know you were disappointed, especially for such a special occasion. Please know that your comments are valued and will be shared with our team to help us improve. I can see our customer service team have replied to your email. Best wishes, Katie

Posted 3 weeks ago

“But several times if you mothersday flowers wilted and poor qaulity”

Helpful Report

Posted 3 weeks ago

Hello Roland, Thank you for your feedback. I’m truly sorry to hear that the flowers wilted and did not meet quality expectations. We strive to provide the freshest blooms possible, and it's disheartening to know we fell short this time. Your comments are valuable, and I’ll be sure to pass your concerns along to our team for review. Best wishes, Katie

Posted 3 weeks ago

“Absolutely awful flowers. Apparently no issues with them and they are fine according to the florist manager. Wouldn’t even bother ordering from this company. The quality of flowers are far from prestige! Shocking with dealing with customer complaints also. No reimbursement or compensation for such shocking flowers.”

Helpful Report

Posted 3 weeks ago

Hello Levi, Thank you for taking the time to share your feedback. I'm truly sorry to hear that the flowers did not meet your expectations and that you faced challenges with our customer service. We aim to provide high-quality arrangements and a positive experience, so it's disappointing to know we fell short. Your feedback is invaluable, and I will be sure to pass it along to our team to address these concerns. Best wishes, Katie

Posted 3 weeks ago

“Very disappointed paid for a large bunch of flowers for Mother’s Day Mum received the flowers took a photo and sent it to me and thanked me When I saw what had been send I was horrified 7 small rose buds and 3 lilies For £49.99 all nearly dead Email company and told they look fine I think the staff need to go to spec savers Will never use them again Rip off”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback. I’m truly sorry to hear that the flowers sent for Mother’s Day fell short of your expectations and that the condition was not what you anticipated. We strive to deliver beautiful arrangements, and it’s disappointing to know we missed the mark this time. Your comments about the quality are important to us, and I will ensure they are communicated to our team. Best wishes, Katie

Posted 3 weeks ago

“Ordered flowers for delivery the day before Mother’s day, there’s been no delivery or even contact since the order was placed. I’ll be seeking a full refund and wouldn’t recommend Prestige Flowers to any one. Absolute shambles, avoid at all costs”

Helpful Report

Posted 3 weeks ago

Hello, I'm truly sorry to hear about your experience with our service. It’s disappointing to know that your order did not arrive as expected, especially on such an important occasion. We strive to provide timely delivery and appreciate your feedback regarding the lack of communication. Please reach out to us at enquiries@prestigeflowers.co.uk with your order details so we can resolve this matter promptly. Best wishes, Katie

Posted 3 weeks ago

“Terrible company do not buy from here. Delivered late. Ordered Monday night for delivery Wednesday turned up on Thursday afternoon. You must order at least 3 days in advance. Company doesn’t make this clear. Missed the birthday. Still haven’t even seen the flowers as still away! Expected I was paying extra for a good service.”

Helpful Report

Posted 3 weeks ago

Hello Simon, Thank you for your feedback. I’m truly sorry to hear about your experience with the delivery timing. We strive to provide clear information regarding our delivery timelines, and I regret that this wasn't communicated effectively in your case. Missing a special occasion like a birthday is understandably disappointing, and I apologise for the inconvenience caused. Your comments are valuable to us, and I will ensure they are brought to the attention of our team for future improvements. Best wishes, Katie

Posted 3 weeks ago

“I received a bunch of your flowers for Mother’s Day, which I have given to me every day from your company, On arrival they’re half dead, droopy, and wilted Very disappointed especially the amount of money spent on them”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I'm truly sorry to hear about your experience, and I completely understand your disappointment. We aim to provide the best quality flowers, and it’s upsetting to hear that we missed the mark this time, especially for such a special occasion. If you could kindly send us a photo of the flowers, we’d be happy to investigate and find a solution for you. We want to make this right and ensure you’re satisfied with your experience. Thank you for bringing this to our attention. Our email address is enquiries@prestigeflowers.co.uk. Best wishes, Rosie

Posted 3 weeks ago

“Very very poor experience compared to last time on Valentines day. The flowers arrived on the correct day but, the were half the volume the was advertised, sad, parched, dead and dreary looking. With broken stems and too much greenery, I am not hopeful they will come back to life, and for the price, a complete rip-off. I purchased Premier delivery as I was going to use this service in the future however I have requested a refund and will not be using this service again.”

Helpful Report

Posted 3 weeks ago

Hello Niall, Thank you for taking the time to share your experience. I’m truly sorry to hear that the flowers you received did not meet the standards we strive for, especially after your previous positive experience. It’s disappointing to know that you received an arrangement that was not up to our quality expectations. Your feedback is invaluable, and we appreciate you bringing this to our attention. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Rosie

Posted 3 weeks ago

“I ordered the Pink lilies and roses bouquet for Mother’s Day. The flowers came with barely any flowers, and not a single colour in sight. I am so so disappointed as I had high expectations. Now it won’t even let me upload the photo of the poor excuse of flowers they’ve sent me. I will try again later to post the images. Gutted that this happened on Mother’s Day.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear that the Pink Lilies & Roses bouquet did not meet your expectations. We strive to deliver beautiful arrangements, and it’s disheartening to know we missed the mark here. Your experience is important to us, and I appreciate you bringing this to our attention. Best wishes, Rosie

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 272,482 reviews