Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,756 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 271,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some roses for my wife for valentine's day, when they arrived they looked nothing like on the website and a couple had already wilted,best part of £50 they cost me,could have got a better bouquet from lidls for a tenner,and as for the card,it's pathetic ,prestige flowers??? You're having a laugh,never again 😞😓”

Helpful Report

Posted 3 weeks ago

Hello Daniel, Thank you for sharing your experience. I'm truly sorry to hear that the roses you received did not meet your expectations in terms of quality and appearance, especially for such a significant occasion as Valentine’s Day. We strive to provide beautiful arrangements that reflect what you see on our website, and I apologise that we failed to do so in your case. Your feedback is important to us, and we will be reviewing your comments closely to ensure we can improve in the future. If you have any photos of the arrangement you'd like to share, please send them to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further for you. Best wishes, Rosie

Posted 3 weeks ago

“EXCELLENT SERVICE”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your excellent 5-star review! We’re thrilled to hear that you had a great experience with our service. Your kind words motivate us to keep improving and providing the best for our customers. We can’t wait to serve you again soon! Best wishes, Katie

Posted 3 weeks ago

“Looks like it has been arranged by a catapult not by a florists as stated by company. For the price I paid far better to go to your local florist. Will not buy from here again.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I’m genuinely sorry to hear that you were disappointed with your flower arrangement. It's unfortunate that the presentation did not meet your expectations, and I understand your frustration. We value your feedback and always aim to deliver high-quality products. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 3 weeks ago

“had a terrible experience with Prestige Flowers. After placing an order, I realized that their website incorrectly combined my billing and shipping addresses. I immediately called within two minutes to correct the issue, yet they refused to help, claiming orders are processed in advance. Instead of offering a proper resolution—such as canceling, modifying, or allowing a reorder without extra cost—they offered a £10 credit on a £45 order, which is completely inadequate. They made zero effort to rectify their own mistake, leaving me with no choice but to dispute the charge with my bank. If you value customer service and reliability, I strongly recommend avoiding Prestige Flowers. If anything goes wrong, don’t expect them to fix it!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to leave a review and share your experience. I'm truly sorry for the address issue and that our customer service team couldn't accommodate your request this time. We always strive to assist with order modifications or cancellations whenever possible, but unfortunately, it wasn't an option in this case. During peak periods like Valentine's Day, orders are sometimes processed up to seven days in advance. Since your order was for next-day delivery, it was printed as soon as possible to ensure timely dispatch, making modifications or cancellations impossible. Warm regards, Katie

Posted 3 weeks ago

“Paid over £70 for flowers the heads came broke and the quality of them was terribly absolutely gutted they were for my mums 60th”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback. I’m really sorry to hear that the flowers you received for your mum's 60th birthday did not arrive as expected. We strive to deliver beautiful arrangements, and I understand how disappointing it must be to receive damaged flowers. Your experience is important to us, and I appreciate you bringing this to our attention. Warm regards, Tom

Posted 3 weeks ago

“Ordered what appeared to look like a nice bouquet for Valentine's day, it arrived with two of the flowers broken, one flattened, all roses had damaged petals and the eucalyptus was bent almost at a right angle. DON'T BUY.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I'm truly sorry to hear that the bouquet you received for Valentine's Day was not up to the standard you expected. It’s incredibly disappointing when a special gift does not arrive in the expected condition. We pride ourselves on the quality of our flowers, and I understand how frustrating it must have been to receive an arrangement that did not meet your expectations. I have located your order and can see that our customer service team did provide a resolution for this. Warm regards, Katie

Posted 3 weeks ago

“Really disappointed. The flowers turned up completely brown, wilted and decaying. The local Sainsburys has better quality flowers than this. When raised with them they told me to remove the dead petals and that the flowers were fine. Thing is, there would be nothing left if I removed all the damaged petals. Purchased for a birthday, will now have to go in the bin and I will have to buy the ones from Sainsburys. Really, disappointed.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review, and I’m genuinely sorry to hear about the condition of the flowers you received. It’s disappointing to hear that the quality did not meet your expectations, especially for a special occasion. We take pride in our products and strive for excellence, so I can understand how frustrating it must have been to receive an arrangement that was not up to standard. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 weeks ago

“As a first time customer I am so gutted that what I ordered, and what I paid for was so disappointing and tiny.it arrived as scheduled but is far below my estimation of what I expected also, I ordered the medium size, I would hate to see the small.The price was just too much when I look at what I recieved.This bouquet was purchased for sentimental reasons for my son's girlfriend, he died in June 24...and now I'm embarrassed to present it as her gift...I should have shopped locally..sorry prestige, 😞”

Helpful Report

Posted 3 weeks ago

Good Afternoon, Thank you for sharing your thoughts with us. I’m truly sorry to hear that the bouquet did not meet your expectations, especially given the sentimental nature of your gift. We strive to deliver arrangements that are not only beautiful but also reflective of what our customers choose. I completely understand how disappointing it can be when something you envisioned does not match the reality. I have reached out via email to look into this further for you. Warm regards, Ellie

Posted 3 weeks ago

“Absolutely appalling service. Disregard of clients opinion. Flowers are not what they showed or have told. Definitely not fresh at all. You’re better off buying from your local shop. Waste of money.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to provide your feedback. I'm genuinely sorry to hear about your experience and that the flowers did not meet your expectations. We always strive to deliver fresh and beautiful arrangements that reflect what we showcase online, and I regret that we fell short in your case. Your concerns are important to us, and I assure you that they will be taken into consideration as we work to improve our service. Best wishes, Tom

Posted 3 weeks ago

“Easy app to navigate will use again thankyou”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your lovely 5-star review! We’re so glad to hear that you found our app easy to navigate. Your feedback means a lot to us, and we look forward to serving you again soon! Best wishes, Katie

Posted 3 weeks ago

“Ordered a large size of Lillie's and roses. To say when they arrived I was sooo disappointed, I paid for large and received what looks like a small. I could have got 2 large bunches from m&s for less than what I paid for one and would have been double the flowers! I will never be ordering from here again if this is what you get for 50quid bunch of flowers!!”

Helpful Report

Posted 3 weeks ago

Hello Cara, Thank you for sharing your feedback. I'm truly sorry to hear that the arrangement you received did not meet your expectations. We aim to provide high-quality products that represent good value, and it seems we fell short in your case. Your comments are invaluable to us, and we will certainly take them into consideration for future improvements. Best regards, Tom

Posted 3 weeks ago

“Used this company for a few years, for birthday, Mothers day & Christmas flowers. Always the recipient was delighted. The extras offered are good value and quality. The delivery pass is a BARGAIN!”

Helpful Report

Posted 3 weeks ago

Hello Anne, Thank you so much for your amazing 5-star review! We’re delighted to hear that you’ve been using our services for various occasions over the years and that the recipients have always loved their flowers. It’s wonderful to know you find our extras and delivery pass to be such good value! Best wishes, Katie

Posted 3 weeks ago

“Disappointed, flowers on website not like their website photo. Emailed to complain but apparently the florist manager or the supervisor can see nothing wrong, mine also appeared with a bushy green sprig stuck in them!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm truly sorry to hear that you were disappointed with the flowers you received and that they did not meet your expectations based on the online image. I appreciate you bringing this to our attention, and we will use your feedback to improve our service and offerings moving forward. Warm regards, Tom

Posted 3 weeks ago

“Prestige flowers has a wide range of flowers and flower arrangements selection that fits to any occasions. I have been using prestige ever since I came to UK and has never been disappointed. Thank you and eep up the good work Prestige Team!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your wonderful 4-star review! We’re thrilled to hear that you appreciate the wide range of flowers and arrangements we offer for any occasion. It's fantastic to know that you’ve been with us since you arrived in the UK and that we’ve consistently met your expectations. We truly appreciate your support and kind words for our team! Best wishes, Katie

Posted 3 weeks ago

“Don’t know why I keep trying…. Next day delivery doesn’t happen. Expect them 2-3 days after desired delivery day”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to leave a review. Unfortunately, your order was placed after our 10 PM cut-off for next-day delivery, which is why the confirmed delivery date is the 13th. I can see that it is out for delivery today. Warm regards, Katie

Posted 3 weeks ago

“Bought a beautiful.bunch of flowers for a friend having a hard time. Well the pic was beautiful.on the website but was so disappointed when they arrived. Looked wilted on some and not as full as the pic shows”

Helpful Report

Posted 1 month ago

Hello Linda, Thank you for taking the time to share your experience. I'm truly sorry to hear that the flowers you ordered did not meet your expectations upon arrival. We aim to provide beautiful, fresh arrangements, and it's disappointing to learn that you felt your delivery looked wilted and less full than advertised. Your comments are important to us, and we will take them into account to ensure we improve our product presentation. I have reached out via email to investigate this further. Best regards, Ellie

Posted 3 weeks ago

“Unclear about delivery address etc, Unable to change delivery within 3 minutes after ordering item.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I’m sorry to hear that you encountered issues with the delivery address and that you were unable to make changes shortly after placing your order. We strive to provide a seamless experience, and I understand how frustrating this can be. Your comments are valuable and will help us improve our processes.. Best regards, Rosie

Posted 3 weeks ago

“Avoid. Dreadful product, dreadful service. I ordered one of their most expensive bouquets and received a dissapointing bunch of flowers. I'd have been better going to Tesco than Prestige's Blackpool store. Ignore their "100% satisfaction" guarantee - when I raised this with the store, they told me I needed to "trim the stems". Grrr. Don't waste your money.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave your feedback. I'm truly sorry to hear about your experience with both the product and the service. It’s frustrating when expectations aren’t met, especially when you’ve chosen one of our premium offerings. I can understand how disheartening it must have been to feel let down. We want every customer to feel valued, and I regret that we did not provide the satisfaction you deserve. I have reached out via email. Best regards, Ellie

Posted 3 weeks ago

“I ordered a large size purity bouquet with a vase on Monday and was very disappointed to see that what was received looked nothing like the photo on your website and certainly not “prestige” looking at all. For what I paid, I was expecting more than 8 roses for a larger size.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback with us. I'm truly sorry to hear that the bouquet you received did not align with your expectations and was not the experience you anticipated. It’s disheartening to learn that you felt the arrangement fell short in quantity and quality. We always strive to deliver beautiful products that reflect the images presented on our website, and I regret that we missed the mark with your order. In alignment with our size guide, I can confirm that eight roses are the correct amount for the large size. We sincerely apologise for any disappointment this may have caused. Best regards, Rosie

Posted 3 weeks ago

“Very disappointed, I order a medium size bunch and a vase for my mum 86th birthday. The vase was lovely but the flowers were disappointing. There was more foliage than actual flowers. Will not use Prestige again.”

Helpful Report

Posted 1 month ago

Hello Santosh, Thank you for your feedback. I’m sorry to hear that the flowers you received did not meet your expectations and seemed to contain more foliage than blooms. I understand how disappointing this can be, especially for a special occasion like an 86th birthday. I have reached out via email to look into this for you. Best regards, Ellie

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 271,756 reviews