Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,339 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product, user-friendly website and service. Disappointed that I was unable to opt out of tracking the order. The opt out "tick" did not work. An extra £5.99 was unwelcome. Please clarify this option for future use. Thank you.”

Helpful Report

Posted 1 month ago

Hello Stephen, Thank you for your feedback and for highlighting both the positives and the areas where we can improve. We’re glad you were happy with the product and found our website user-friendly. However, we apologise for the issue you encountered with the tracking opt-out. However, we don't offer an untracked delivery service. Warm regards, Tom

Posted 1 month ago

“60th birthday flowers arrived the day after despite their courier saying they would be delivered on time. Customer service was terrible and they didnt care. Wouldnt give a refund and ignored consumer rights act...shocking..Do not use”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We sincerely apologise for the issues you experienced with your recent order. It’s disappointing that the flowers arrived late, and we understand how upsetting this must have been for such a special occasion. We strive for excellent customer service and regret that we didn’t meet those standards in your case. Your feedback is crucial, and we will be reviewing this situation closely to ensure improvements are made. Warm regards, Tom

Posted 1 month ago

“I’m really disappointed as the bouquet looks nothing like the pictures..”

Helpful Report

Posted 1 month ago

Hello Christine, Thank you for your review. We're truly sorry to hear that the bouquet did not meet your expectations. We aim to provide beautiful arrangements that match our images, and we regret that we fell short in this instance. Your feedback is important to us, and we will use it to improve our offerings. Warm regards, Rosie

Posted 1 month ago

“Do not use,ordered some flowers for an anniversary and the below is what was sent,when I emailed and complained they replied that in their opinion the flowers were fine.The photos are how they should look and how they actually look”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We're sorry to hear about your recent experience and appreciate you bringing this to our attention. We strive to deliver the highest quality flowers, and it’s disappointing that we fell short. Your feedback is important to us, and we’ll be reviewing this situation further to ensure it doesn’t happen again. If possible, please could you send us a bird's-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further for you. Best wishes, Rosie

Posted 1 month ago

“Despite some confusion with the delivery date , which was really my own fault, the flowers and gift were perfect and the ordering was easy”

Helpful Report

Posted 1 month ago

Hello Robert, Thank you for your understanding and for sharing your experience! We're glad to hear that despite the confusion about the delivery date, everything else went smoothly, and you were happy with the flowers and gift. We're delighted the ordering process was easy, and we look forward to serving you again!

Posted 1 month ago

“I really wish I had read the reviews before making my purchase. What’s the point of paying for the next day delivery and still end up not getting it? Never again!! Who delivers a birthday flower at 8pm in the evening? Yet they don’t deliver it”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. I can see that delivery was attempted at around 6:30 pm but there was no answer. Warm regards, Rosie

Posted 1 month ago

“£36.00 for 4 roses and 6 Lillies. What an absolute joke. Will never use again.”

Helpful Report

Posted 1 month ago

Hello Lucy, Thank you for your review. Thank you for your feedback. We’re sorry to hear that you were disappointed with your order. We strive to provide high-quality flowers and value for all our customers, and we regret that this didn’t meet your expectations. Your comments will be reviewed to help us improve. If possible, please could you send us a bird ' s-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 month ago

“Not up to your normal standards”

Helpful Report

Posted 1 month ago

Hello Joan, Thank you for your feedback. We're sorry to hear that your recent experience did not meet our usual standards. We strive for excellence, and we appreciate you bringing this to our attention. We'll work to address the issue and ensure a better experience next time. Warm regards, Rosie

Posted 1 month ago

“They were delivered quickly just a very small bunch of flowers based on the cost. I bought large bunch of flowers for £40 - it's ended up being six roses and two lily's. if you compare to M&S or Next, you'd get alot more for the same money.”

Helpful Report

Posted 1 month ago

Hello John, Thank you for your feedback. We're glad to hear that the flowers were delivered promptly, but we're sorry to learn that the bouquet didn't meet your expectations in terms of size. We strive to offer high-quality, fresh flowers, but we understand your concerns regarding value for money. Your feedback is important to us, and we will review our pricing and product offerings to ensure they align with customer expectations. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 month ago

“Ordered bouquet chocolates and wine for next day delivery on Monday, now Wednesday and still not received. Very disappointing. Will not recommend to family or friends.”

Helpful Report

Posted 1 month ago

Hello Lisa, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We sincerely appreciate your honest review and apologise for the disappointment caused by the delayed delivery of your ordered bouquet, chocolates, and wine. We understand that this delay is frustrating, especially when you were expecting next-day delivery on Monday. I can see that this has been delivered today. Warm regards, Rosie

Posted 1 month ago

“I have been using Prestige Flowers for over a year. I love their service, always on time and flower arrangements are beautiful. The Prices of the bouquets are excellent for whether you are buying for to celebrate with a loved one and are able to add more for a small charge, or buying for a college in work and happier spending a little less but still good quality flower and a variety of options. Happy customer!”

Helpful Report

Posted 1 month ago

Hello Rachel, Thank you so much for your wonderful feedback and for being a loyal customer for over a year! We’re thrilled to hear that you love our service and find our flower arrangements beautiful. It’s great to know that you appreciate the variety and pricing options we offer, whether it's for a special celebration or a thoughtful gesture at work. We look forward to continuing to serve you with quality flowers and reliable service. Happy to have you as a customer! Kind regards, Tom.

Posted 1 month ago

“Terrible, the flowers were nothing like the picture. Very poor quality and half the number of stems. Not worth the money at all and customer service couldn't care less.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 1 month ago

“Useless paid for next day delivery and they lied. Ruined everything Absolutely useless I'm so disappointed 😞”

Helpful Report

Posted 1 month ago

Hello Ian, Thank you for your review. We're truly sorry to hear about your experience and the disappointment it caused. This is not the level of service we aim to provide, and we deeply regret any inconvenience. Kind regards, Tom.

Posted 1 month ago

“DO NOT USE THESE PEOPLE THEY ARE NOT A FLORIST !!!! I OREDERED FLOWERS FOR A FRIENDS BIRTHDAY THE DAY BEFORE & WELL BEFORE 10PM & SHE HAS STILL NOT RECIEVED THEM I PAID £71.47. I WISH I HAD READ THE REVIEWS AS WELL!”

Helpful Report

Posted 1 month ago

Hello Ann, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 1 month ago

“Beautiful flowers cant wait for my nan to recieve them”

Helpful Report

Posted 1 month ago

Hello Amanda, Thank you for your lovely review! We’re so glad you’re pleased with the flowers, and we hope your nan loves them just as much! Kind regards, Tom.

Posted 1 month ago

“Just received these from my daughter. Absolutely terrible. The cream roses are dry and brown. The lilies are limp, the greenery is dry and brown. Don’t even want to tell my daughter as I don’t want to upset her. Cannot even upload photo to show. Waste of money.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 1 month ago

“I do not recommend, the order was delayed by 2 days and has not arrived yet. Fresh flowers sent by post and still on their way, I can already imagine what will come.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 1 month ago

“Ordered flowers on the 28th of September...STILL NOT received 1stOctober. I hate to think what state they will be in, never mind that the occasion the flowers were ordered for has gone. Will not be using this company again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. A member of our customer support team has now contacted you regarding this issue. We hoe this can be resolved. Kind regards, Tom.

Posted 1 month ago

“Good value. Easy site to use. Thankyou”

Helpful Report

Posted 1 month ago

Thank you so much for your incredible 5-star rating of Prestige Flowers! We're thrilled to hear that you found our service to be of good value and that our website was easy to use. Your feedback means the world to us! We truly appreciate your support. Thank you again for choosing Prestige Flowers, and we hope to serve you again in the future. Kind regards, Tom.

Posted 1 month ago

“Flowers did not look like they did on the picture, didn’t specify the chocolates I ordered had nuts in either, disappointed”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Thank you for the feedback regarding our addons we will pass this back to the relevant department. Kind regards, Tom.

Posted 1 month ago

Prestige Flowers is rated 4.5 based on 270,339 reviews