Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,351 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived exactly on time and website was simple and straightforward to use. I couldn’t recommend them more!”

Helpful Report

Posted 4 months ago

Dear Lucas, thank you so much for your outstanding 5-star rating of Prestige Flowers! We greatly appreciate your kind words and recommendation. Once again, thank you for choosing Prestige Flowers. We truly value your support and we hope to serve you again in the future. Best regards, Katie

Posted 4 months ago

“Great value, easy website to negotiate, good choice of extras, good delivery options.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to give us a glowing 5-star rating! We sincerely appreciate your support and are thrilled to hear that you had a wonderful experience with Prestige Flowers. Thank you again for choosing Prestige Flowers. We look forward to serving you again in the future. Best regards, Prestige Flowers Team

Posted 4 months ago

“This is an excellent website for ordering flowers. It was excellent value for £, gives you great voucher codes to save £, and the flowers are of excellent quality. I have used Prestige on a few occasions.”

Helpful Report

Posted 4 months ago

Thank you so much, Isobel, for your wonderful 5-star rating and for being a loyal customer of Prestige Flowers. We truly appreciate your support and are delighted to hear that our website has been excellent in providing you with a convenient platform for ordering flowers. We take pride in offering excellent value for money, with great voucher codes to help you save. Moreover, we are thrilled that you find our flowers to be of excellent quality. It means a lot to us that you have chosen Prestige Flowers for your floral needs on multiple occasions. Thank you once again for your kind words and continued loyalty. We look forward to serving you with more beautiful blooms in the future!

Posted 4 months ago

“Very disappointed- flowers not delivered. Tracking with Royal Mail was terrible and response from Prestige was to just send me the tracking number again. Disappointed my sister didn’t get flowers for her birthday. Would not use again”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to provide us with feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and value your input. We are sincerely sorry to hear that your flowers were not delivered as expected and for any inconvenience caused. We understand how important it is to have flowers sent on special occasions, and we apologise for falling short of your expectations in this regard. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 4 months ago

“Arrived on the wrong day”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate customers like you who let us know about their thoughts and feelings. We are sincerely sorry to hear that your order arrived on the wrong day. We understand the importance of timely and accurate delivery, and we apologise for any inconvenience or disappointment this might have caused you. Once again, we thank you for bringing this matter to our attention, and we apologise for any disruption caused. Your feedback is tremendously valuable to us as we strive to improve our services. Warm regards, Tom

Posted 4 months ago

“This the 3thd time I have used Prestige Flowers, i cannot believe they only charge what they do, the prices are so reasonable and the quality of the flowers is very good, And i am known to be fussy over the state of the flowers on arrival. Well done guys”

Helpful Report

Posted 4 months ago

Dear Lynn, thank you so much for taking the time to leave us a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you have been satisfied with your experience with Prestige Flowers. Once again, thank you for your glowing review, Lynn! It's customers like you who motivate us to continuously strive for excellence. We look forward to serving you again in the future. Best regards, The Prestige Flowers Team

Posted 4 months ago

“Paid for next day delivery for my sisters birthday, Royal Mail received my flowers and gave me a time slot, flowers were never delivered on the day and are now being held in the local postage depot, god knows why.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I am sincerely sorry to hear about the trouble you experienced with your flower delivery. I completely understand how important it was for the flowers to arrive on time for your sister's birthday, and I apologise for the inconvenience this has caused. It’s disappointing to know that despite paying for next-day delivery, the flowers were not delivered as expected and are now held at the local postage depot. If there are any further issues with this, please contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 4 months ago

“What a wonderful choice of arrangements. Very special, and great value too. A winner.”

Helpful Report

Posted 4 months ago

Dear Tamla, thank you so much for your fantastic 5-star review of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you loved our wonderful choice of arrangements. It means the world to us that you found them very special and great value too. We're so glad that we could provide you with a winner of a floral experience! Thank you once again for your support and for choosing Prestige Flowers. We can't wait to serve you again in the future. Best regards, Katie

Posted 4 months ago

“A fantastic company . I've used prestige flowers to send mum flower gifts a couple of time and they've always delivered on time and are so polite to mum . Highly recommend prestige flowers to anyone for beautiful flowers and chocolates and a lovely selection of wines and fizz to choose from too .”

Helpful Report

Posted 4 months ago

Dear Beverley, Thank you so much for your glowing 5-star review of Prestige Flowers! We are delighted to hear that you have had a fantastic experience with us. We appreciate your continued support in choosing Prestige Flowers to send beautiful flower gifts to your mum. It's great to know that our deliveries are always on time and that our team is polite to your mum. We take pride in offering a lovely selection of wines, fizz, and chocolates to complement our stunning flower arrangements. Your recommendation means the world to us! Thank you again for choosing Prestige Flowers. We look forward to serving you and your loved ones with the same level of excellence in the future. Warm regards, The Prestige Flowers Team

Posted 4 months ago

“Order tracking states delivery not done because person not in and delivery will be on a othet date. This is untrue because the address was occupied. What use are birthday flowers that do not arrive on the date? Your delivery charge is high service rotten. Will never use you again.⁷”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion. We sincerely apologise for the inconvenience caused regarding the order tracking issue. We completely understand your frustration when the delivery was not made on the expected date. This is certainly not the kind of service we strive to provide. I have checked the tracking and can see that delivery was attempted again on the same day and was successful. We hope the flowers were enjoyed! Best wishes, Katie

Posted 4 months ago

“Beautiful flowers and fantastic service I always get my flowers from here for special occasions”

Helpful Report

Posted 4 months ago

Thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind words and your loyalty to our services. It is such an honor to be your go-to place for beautiful flowers and to be a part of your special occasions. We strive to provide fantastic service and exquisite blooms to make your moments even more memorable. Thank you once again for choosing Prestige Flowers, and we look forward to assisting you with all your floral needs in the future!

Posted 4 months ago

“Absolutely shocking. Ordered a week in advance for mothers day and didnt show up until 2 days later. Gave them the benefit of the doubt and used again, ordered 2 days before a birthday and ETA is the birthday evening at 19:30. Expensive and poor service.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regards, Rosie

Posted 4 months ago

“Would hate to see the size of the small bouquet as the ‘large’ size was very disappointing! For the price paid was expecting more.”

Helpful Report

Posted 4 months ago

Dear James, Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate it when our customers take a moment to let us know their thoughts. We sincerely apologise that the Large size bouquet you received was not up to your expectations. We understand how disappointing this must have been. We strive to provide our customers with the highest quality flowers and a delightful experience, so we deeply regret that we fell short on this occasion. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 4 months ago

“Arrived on the correct day , but looked nothing like the picture very disappointing”

Helpful Report

Posted 4 months ago

Hello Josie, we would like to extend our sincere gratitude for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We truly appreciate customers like you who take the time to let us know about their experience. We are deeply sorry to hear that the flowers you received did not live up to your expectations. We understand how disappointing it must have been for them to not resemble the picture you were expecting. Rest assured, this is not the level of service we strive to provide. I have located your order and can see that our customer service team responded to your email. Best wishes, Katie

Posted 4 months ago

“Awful. Waste of money. Ordered a Large July Bouquet, which included sunflowers. It arrived in a box, 2 of the largest sunflowers were damaged, a rose was broken, it certainly didn’t look “large” and generally the bouquet looked bedraggled. Raised a complaint, sent pictures and then….. nothing. Plus, the Royal Mail delivered at 5.30pm, which was 3 hours after their 4-hour delivery slot. So disappointed, really spoilt the occasion for which I had ordered the flowers. Will never, ever, use this company again.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to provide feedback and share your recent experience with Prestige Flowers. We sincerely apologise for the disappointment and inconvenience caused by the condition in which your Large July Bouquet arrived. We deeply regret that two of the largest sunflowers were damaged and a rose was broken in transit. This is certainly not the level of quality or service we strive for, and we understand how this could have significantly affected your special occasion. We apologise as well for the delay in our response to your complaint and the late delivery by Royal Mail. We understand that timing is crucial when it comes to delivering flowers, and we failed to meet your expectations in this regard. Please note the timeframe Royal Mail provide is only an estimate. I can see that our customer service team is awaiting your reply to look into this further. Warm regards, Katie

Posted 4 months ago

“I put in the correct address for delivery and added the billing address which was my address and some how the delivery address had the billing address with the delivery address postcode, so god only knows where the flowers were delivered to. But apparently its my fault. Won't be ordering from this company again. However, was offered £15 credit added to my account with them, but I checked out as a guest and didn't have an account with this company!”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We greatly appreciate your valuable input and apologise for the inconvenience caused. We understand that it was frustrating for you to encounter difficulties with the delivery address and billing address. We do rely on customers to ensure the correct address has been provided. We are not liable for the incorrect address being put on the order. Once again, we sincerely appreciate your feedback and apologise for any inconvenience caused. We hope you will reconsider ordering from us in the future, as we are committed to making your experience with Prestige Flowers a positive one. Kind regards, Katie

Posted 4 months ago

“Prestige flowers is hands-down the best flower delivery website I have found, with the most impressive variation of options. I was happy to see so many discounts, and the photos of each product are clear and easy to visualize. I am excited to use Prestige again for other flower gift deliveries and have recommended my friends try them out!”

Helpful Report

Posted 4 months ago

Thank you so much for your glowing review and for giving Prestige Flowers a 5-star rating! We are thrilled to hear that you think we are the best flower delivery website you have come across and that you appreciate our wide range of options. Thank you once again, and we look forward to bringing more joy and happiness with our flowers in the future! Warmest regards, The Prestige Flowers Team

Posted 4 months ago

“£46 for a bouqet and vase. Was nothing like the photo, a terrible bunch of flowers half the size of the photo. Absolute rip off at that price. Will not be back.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience with Prestige Flowers. We truly appreciate the feedback and we sincerely apologise for the disappointment you faced with your recent purchase. We understand that you were unsatisfied with the bouquet and vase you received, as it did not meet your expectations in terms of size and resemblance to the photo. We deeply regret any inconvenience caused, and we want to assure you that this is not the level of quality we aim to provide. If possible, please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 4 months ago

“My daughter purchased the July bouquet for my 65th birthday costing £45 plus £8 delivery , when they arrived , they were nothing like what the picture looked like only 2 sunflowers and a couple of dried roses ( AWFUL ) enclosed photo”

Helpful Report

Posted 4 months ago

Dear Viv, Thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We genuinely appreciate customers like you who let us know about their experiences, as it allows us to continually improve our products and services. We would like to sincerely apologise for the disappointing delivery you received for your 65th birthday. It is not the experience we strive to provide, and we understand how disheartening it must have been to receive a bouquet that did not meet your expectations. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 4 months ago

“Hi, I received some flowers this morning, a lovely surprise as a thank you from my brother. Yet I was so disappointed and down hearted that my brother had wasted his money, I didn't have the heart to tell him how bad they were, so I went out and bought a beautiful bunch so I could send him a picture so as not to hurt his feelings. Unfortunately I can't put a picture on as for some reason it won't let me upload them. Very sad recipient.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate your honesty and for bringing this matter to our attention. We are truly sorry to hear that the flowers you received did not meet your expectations. We understand how disappointing it must have been, especially considering it was a thoughtful gesture from your brother. We apologise for any inconvenience or upset this may have caused you. Please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Katie

Posted 4 months ago

Prestige Flowers is rated 4.5 based on 270,351 reviews