Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,646 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hoping this site proves to be good Sending flowers from Australia. We shall see”

Helpful Report

Posted 3 months ago

Hello Jan, Thank you for your review! We appreciate your trust in us when sending flowers from Australia. We’re confident that you'll be pleased with the experience. We look forward to hearing your thoughts on our service! Best wishes, Katie

Posted 3 months ago

“Utter rubbish. Order not fulfilled despite the cost. No updates given on missed delivery. Just a refund. Not good enough. I'll share my experience on trust pilot and others.”

Helpful Report

Posted 3 months ago

Hello Lindsay, Thank you for your review. I can see that our customer service team reached out on the 14th to advise that we were missing some delivery details but we did not receive a reply. Specifically, the postcode was not provided with the order. We rely on customers to provide the full delivery address to ensure successful dispatch. Warm regards, Rosie

Posted 3 months ago

“you usually buy flowers and attach the message you want to send to the recipient, now I found out that out of all my orders, he never delivered the message that I wrote with great accuracy to send the desired message to the loved one. halal also providing services”

Helpful Report

Posted 3 months ago

Hello Nicu, Thank you for sharing your feedback. I’m truly sorry to hear that the message you intended to send alongside your flowers was not delivered as you expected. Communication is key when sending heartfelt messages, and it’s disappointing to know we fell short in this area for you. Your concerns are very important to us, and I will make sure to address them with our team to improve our services. Thank you for bringing this to our attention. If you would like to discuss this further, please contact our team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can look into how this happened. Best regards, Tom

Posted 3 months ago

“Flowers didn’t turn up until 4 days after delivery date so I missed my gfs birthday. Tried contacting prestige flowers for a refund on the 9 pound 24 tracking postage I payed for but got denied with attitude and terms and conditions. Best to avoid!”

Helpful Report

Posted 3 months ago

Hello Jourdan, Thank you for your feedback. I’m really sorry to hear about the delay in your delivery and the frustrations you faced while seeking assistance. We understand how important it is for gifts to arrive on time, especially for special occasions. I appreciate your concerns about customer service and will pass your comments along to our team. We are always looking to improve and ensure a better experience for our customers. Best wishes, Tom

Posted 3 months ago

“Missed the day - they insist on using Royal Mail - as often is the case said we were not in - when we most definitely were Two main objectives / nice flowers and on time delivery. I wouldn’t use this company again - interflora in the future - until they switch carriers”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. I'm truly sorry to hear that your delivery did not go as planned and that our choice of carrier affected your experience. We completely understand that timely delivery and beautiful flowers are essential. Your feedback is invaluable, and I assure you that we will take it into account as we evaluate our services. Best wishes, Tom

Posted 3 months ago

“Good service”

Helpful Report

Posted 3 months ago

Hello Bharat, Thank you for your fantastic review! We're thrilled to hear that you experienced good service with us. Your satisfaction is our top priority, and we look forward to serving you again soon! Best wishes, Katie

Posted 3 months ago

“Always order from here for my grandma and she's always saying how beautiful they are thank you very much!”

Helpful Report

Posted 3 months ago

Hello there, Thank you so much for your lovely review! We're so pleased to hear that your grandma loves the flowers. It's our pleasure to help you bring a smile to her face! Best wishes, Katie

Posted 3 months ago

“Excellent service and beautiful flowers! Thank you 😊”

Helpful Report

Posted 3 months ago

Hello Kathy, Thank you so much for your kind review! We're thrilled to hear that you enjoyed our service and found the flowers to be beautiful. Your support means a lot to us! Best wishes, Katie

Posted 3 months ago

“Not delivered on date stated.”

Helpful Report

Posted 3 months ago

Hello Sophie, Thank you for your review. I’m sorry to hear your order was not delivered on the stated date. We understand how important timely delivery is and will look into this to prevent it from happening in the future. Thank you for bringing this to our attention. Wam regards, Tom

Posted 3 months ago

“The flowers are nice don’t get me wrong but the size ‘large’ really aren’t big at all. I could’ve got the same flowers from Lidl over the road for 1/10 of the price of these.”

Helpful Report

Posted 3 months ago

Hello Zach, Thank you for your feedback. We're glad to hear you liked the flowers, but we’re sorry that the size didn’t meet your expectations. We understand how important it is for our customers to feel they are getting value for their purchase. If you could please send us some images if the bouquet to enquiries@prestigeflowers.co.uk with your order number, we would be happy to look into this for you. Best wishes, Katie

Posted 3 months ago

“Love the product and the reliability. Tried the app but it did not present on my phone well so went back to the conmputer. Never disappointed.”

Helpful Report

Posted 3 months ago

Hello Graham, Thank you for your lovely review! We're so pleased to hear that you love our products and the reliability of our service. We understand that everyone has their preferred way of ordering, and we're glad you found a method that works for you. Your continued support is greatly appreciated, and we look forward to delighting you again in the future! Best wishes, Katie

Posted 3 months ago

“Dear prestige I have just ordered and I am sure the flowers will be lovely but your website was not easy to navigate, particularly the payment page. There seems to be too much information scattered around the page. you arent sure where to look next to progress the order Once ordering is underway could the website designer tweak things to be more like Gov.uk type websites where there is a very clear stepwise journey through the payment stages with minimal fuss around the edges.”

Helpful Report

Posted 3 months ago

Hello Catherine, Thank you for your review and for sharing your thoughts on our website. We're glad to hear that you're looking forward to your flowers! We appreciate your feedback regarding the navigation, especially on the payment page. Clear and straightforward experiences are important to us, and we will certainly take your suggestions into account as we continue to improve our site. If you have any additional thoughts or need assistance with anything else, please feel free to reach out. Best wishes, Katie

Posted 3 months ago

“Ordered flowers for my elderly neighbour. They arrived wilted and much smaller than the depicted image on the website. I complained and was asked to provide photographs twice ! Eventually they agreed the wrong size bouquet had been sent and offered me a £10 credit towards my next order. I declined as will not be using the company again. It would have been better if they could have sent out a replacement.”

Helpful Report

Posted 3 months ago

Hello Alison, Thank you for your feedback. I’m truly sorry to hear that your experience did not meet the standards we aim for. We understand how disappointing it can be when an order doesn’t match your expectations, especially when sending flowers to someone special. While I appreciate your patience in our communications, I understand your desire for a better resolution. Your feedback is valued, and we'll be reviewing our processes to help improve our service. Best wishes, Katie

Posted 3 months ago

“Do not buy from this Company. Sisters 60th wedding anniversary flowers were a disgrace. Were not fresh, roses with be nt heads, petals hanging off. I could go on. Was offered £20 voucher. Told them to stick it. Never again.”

Helpful Report

Posted 3 months ago

Hello Mrs Wilson, I’m truly sorry to hear about your experience with your recent order. It’s disappointing when expectations aren’t met, especially for such a special occasion as a wedding anniversary. We appreciate your feedback regarding the quality of the flowers as well as your frustration with our attempt to resolve the situation. Please know that your comments are taken seriously, and we will be addressing these issues with our team to help improve our service in the future. Best wishes, Katie

Posted 3 months ago

“I recently ordered a bouquet for my mother’s birthday, hoping for a beautiful and thoughtful gift. Unfortunately, the flowers arrived in a condition that I felt was subpar and not reflective of the quality advertised. My mother was kind enough to send photos, which I shared with the company, but their response left me deeply disappointed. Rather than addressing my concerns or acknowledging the issue, they claimed there was no visible quality problem and suggested that following their flower care guide would fix everything. While I understand that some care is required for flowers, this does not excuse delivering a product that looks wilted or far from the standard shown online. I chose this service over larger brands like Interflora, hoping for better attention to detail and a more personal touch. Unfortunately, that was not the case. Their unwillingness to take responsibility for the condition of the bouquet, coupled with a dismissive response, has left me regretting my decision. I would not recommend this service based on my experience.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I'm genuinely sorry to hear that your experience with us didn’t meet your expectations, especially for such an important occasion as your mother’s birthday. It’s disappointing when we do not deliver on our promise of quality. We appreciate you taking the time to share the photos and your concerns. I understand how frustrating it can be to receive a product that doesn’t reflect our standards. Your feedback is important to us, and we'll be reviewing this situation closely with our team to ensure improvements are made. Thank you for bringing this to our attention, and I hope we can have the opportunity to provide you with a better experience in the future. Best wishes, Katie

Posted 3 months ago

“Sadly we have not been able to find out if our flowers were delivered. It would have been nice to be notified by the delivery company, that the flowers had been delivered as you don't seem to do deliver the flowers yourselves.”

Helpful Report

Posted 3 months ago

Hello Peter, Thank you for reaching out with your concerns. I’m really sorry to hear that you were not notified about the delivery of your flowers. We understand how important it is to be kept in the loop during such moments. While we rely on our delivery partners, your feedback highlights an area where we can improve communication. Please contact our team at enquiries@prestigeflowers.co.uk with your order number and we can check this for you. Best wishes, Katie

Posted 3 months ago

“We liked the CRIMSON COLLECTION arrangement of flowers in the CLEAR VASE as depicted in the photograph on the website. We chose both items for next day delivery and hope the please our recipient and brighten her day. We thank PRESTIGE FLOWERS for their help to make that happen.”

Helpful Report

Posted 3 months ago

Hello Martin, Thank you so much for your amazing review! We're thrilled to hear that you liked the arrangement and found the website representation accurate. It's wonderful that you chose next day delivery to brighten someone else's day, and we sincerely hope it brings them joy. Your kind words inspire us to keep providing exceptional service. Looking forward to serving you again soon! Best wishes, Katie

Posted 3 months ago

“Very disappointed with the quality of the bouquet....roses were already wilting upon delivery...and lillies did not open after 2 days!!! Also bouquet alot smaller than expected... Will not use again!!!”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your thoughts. I’m truly sorry to hear that the bouquet did not meet your expectations and that the roses were already wilting upon delivery. It's disappointing for us to know that the lilies did not open as anticipated. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 months ago

“Been looking for some flowers for a friend and i liked the website in what is on offer I have used the website before and very happy to use them again 1 very satisfied customer”

Helpful Report

Posted 3 months ago

Hello Mr Podmore, Thank you for your fantastic review! We're thrilled to hear that you found our website appealing and that you had a positive experience with us in the past. Your satisfaction as a repeat customer means the world to us. We look forward to helping you brighten your friend’s day again soon! Best wishes, Katie

Posted 3 months ago

“Flowers arrived 3 days late and were in poor conditions, new flowers sent out as a replacement but they arrived in worst condition than the first, was offered a part credit but wouldn’t use you again Would NOT recommend”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your experience. I’m truly sorry to hear that the flowers arrived late and in poor condition. It's disappointing for us to learn that even the replacement did not meet your expectations. Your comments are important, and we will review our processes to ensure we can avoid such issues in the future. I understand your decision not to use our service again, but I hope we can earn back your trust in time. Best wishes, Katie

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 271,646 reviews