Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,339 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After reading some of the negative reviews after I ordered was abit worried but flowers came on time fresh looked lovely on downfall I might have is I order large 2 bouquets came to £117 including delivery so it's definitely on the more exspensive side I thought they might have been bigger and expected a wow factor which I dunno if the price justified but still lovely flowers although for that price defo only for special occasions M&S do lovely flowers for a fraction of the price.”

Helpful Report

Posted 1 month ago

Hi David, Thank you for sharing your feedback! We’re glad to hear that your flowers arrived on time and looked lovely. We understand your concerns regarding the size and price, and we appreciate your honesty. Our aim is to provide high-quality arrangements that are worth the investment, and your comments will help us improve our offerings. We hope to have the opportunity to serve you again for your special occasions in the future.

Posted 1 month ago

“This is my first visit to Prestige Flowers website. There is so much choice, and such good prices. Its a wedding Anniversary bouquet for my brother and his wife. We live a long way apart, but keep in touch. I never miss their Anniversary, they have been married over 65 years, and still very happy.”

Helpful Report

Posted 1 month ago

Thank you, Fran, for your amazing 5-star rating of Prestige Flowers! We are thrilled to hear that you had a great first visit to our website and that you found so many options at such competitive prices. It's heartwarming to know that you chose our flowers to celebrate your brother and his wife's wedding anniversary, especially considering the long distance between you. We admire the commitment they have shown in their 65 years of marriage, and we're delighted to have played a part in making their special day even more memorable. Thank you for choosing Prestige Flowers, and we look forward to serving you again in the future!

Posted 1 month ago

“I suggest you never use Royal Mail ever again because they are absolutely useless. It’s my anniversary today, so I posted some flowers to be delivered today. Royal Mail sent me a photo of my delivery which clearly isn’t any flowers, plus didn’t even deliver the parcel they had. Shocking really I got home from working a 14 hr day to no gift for my anniversary for my missus”

Helpful Report

Posted 1 month ago

Dear Daniel, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We really appreciate your honesty and taking the opportunity to let us know what happened. Please accept our sincerest apologies for the inconvenience and disappointment caused by the issue with your delivery. We completely understand how important and special anniversaries are, and we are truly sorry that we were unable to deliver your gift on time. We acknowledge your frustration with Royal Mail and we apologise for any inconvenience their services may have caused in this instance. We understand your dissatisfaction with their handling of your parcel. I have located your order and can see that delivery was successful the following day. Warm regards, Tom

Posted 1 month ago

“My son ordered some flowers which arrived late. The roses are already droopy and look dead. So disappointed. I tried to upload a photo but it didn't work 😞”

Helpful Report

Posted 1 month ago

Hello Maxine, Thank you for your review. I'm so sorry to hear about your disappointing experience with the flowers, especially with the late delivery and the condition of the roses. This is certainly not the quality we strive to provide, and I understand how frustrating this must be. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 1 month ago

“Flowers arrived a day late. The flowers do not look like the photo, nowhere near as vibrant or colourful. There were even a few moldy flowers when they arrived. I would not use ever again. Won't allow me to upload a photo for some reason.”

Helpful Report

Posted 1 month ago

Hello Paul, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 month ago

“I made a 1 digit mistake in my postcode which I could never get rectified. They kept telling me they take no responsibility for the address and so my order was just never delivered. The particular postcode didn’t even exist but they didn’t bother to check the address existed or attempt to have the “courier” redirect it. I spent 5 days chasing the Helpdesk as to where my delivery was only to get “we take no responsibility for the delivery of your product”. I couldn’t even chase it myself as I was not the sender. So £60+ for no product and no ability to even chase it down. I’m not 100% convinced this website isn’t some sort of scam. Ridiculous.”

Helpful Report

Posted 1 month ago

Hello Nate, Thank you for your review. I'm truly sorry to hear about your experience, and I understand how frustrating this situation must have been for you. It's important to us that our customers are satisfied, and I apologize for the inconvenience caused by the postcode issue and the lack of support you received from our helpdesk. While we strive to ensure smooth deliveries, I regret that we were unable to assist you effectively in this instance. Your feedback is invaluable, and we will certainly review our procedures to improve our service and prevent similar issues in the future. Warm regards, Rosie

Posted 1 month ago

“Absolutely disgraceful bunch of flowers sent to a friend, I was completely mortified.. I would have been better spending £6.99 in my local garage because that’s what they looked like. Will never waste my money with them again!”

Helpful Report

Posted 1 month ago

Hello Debbie, Thank you for your review. We’re truly sorry to hear about your disappointment with the flowers sent to your friend, and we sincerely apologise for the distress this has caused. Providing beautiful, high-quality arrangements is important to us, and it’s clear we fell short on this occasion. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes, Katie

Posted 1 month ago

“Cannot believe this 7 roses and a bit of foliage, cost me £45”

Helpful Report

Posted 1 month ago

Hello Jill, Thank you for your feedback. We’re sorry to hear that you felt the arrangement did not meet your expectations, especially regarding the value of the price paid. We strive to provide high-quality products, and we understand how important it is for our customers to feel satisfied with their purchases. I can see that the bouquet also does have lilies in it, they are in bud. Once these bloom the bouquet will resemble the image shown on the website. Best wishes, Katie

Posted 1 month ago

“Can get a bit complicated suggesting an account.”

Helpful Report

Posted 1 month ago

Hello Maura, Thank you for your feedback! We understand that the account setup process can sometimes feel complicated, and we appreciate you bringing this to our attention. If you have any specific suggestions or need assistance, please feel free to reach out to our customer service team. Best wishes, Rosie

Posted 1 month ago

“Flowers were arranged for a specified date as they were for a first anniversary of a bereavement. I was advised the flowers would be delivered on that date. They were not delivered until the next day which was very upsetting. When I asked why the delivery did not take place on the arranged date, I was advised they could not guarantee a date as they used an external delivery service. This was not relayed prior to payment. I would not use this company again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 month ago

“Bit of a drama but really beautiful sunflowers 🌻”

Helpful Report

Posted 1 month ago

Dear Ian, thank you so much for your outstanding 5-star review of Prestige Flowers! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with us. We understand that there might have been trouble with your order, but we are sincerely glad to hear that the sunflowers in your order turned out to be really beautiful. Our team works hard to ensure that every bouquet we deliver exceeds our customers' expectations, and we are delighted to have achieved this with your order. Once again, thank you for choosing Prestige Flowers. We hope to have the pleasure of serving you again in the future! Best regards, Rosie

Posted 1 month ago

“Flowers did not arrive on arranged date, which was our 53rd wedding anniversary. Very poor service.”

Helpful Report

Posted 1 month ago

Hello Alan, Thank you for your review. We are deeply sorry to hear that your flowers did not arrive on your 53rd wedding anniversary. We understand how important this occasion was for you, and we sincerely apologise for any disappointment caused by the delay. We take pride in providing timely service, and it is disheartening to learn that we fell short in your case. I have located your order and can see that this is out for delivery today. Warm regards, Tom

Posted 1 month ago

“I ordered for next day delivery, they were delivered two days after that ,(missed the occasion). The flowers looked okay from the photo my friend took but much smaller than the photo of the item I purchased. I added the delivery pass, which I'm now regretting as I probably will source elsewhere.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and the delay in your flower delivery. We understand how disappointing it is to miss an occasion, especially when you are looking forward to surprising someone special. We strive to provide accurate representations of our products, and we apologize if the size did not meet your expectations. Your feedback is invaluable to us, and we will use it to improve our services. Warm regards, Katie

Posted 1 month ago

“Awful, awful company with ZERO customer service.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and understand your frustration. Providing excellent customer service is very important to us, and we apologise for falling short in this instance. I will feed this back to the relevant team members to ensure this is looked into internally and improved. Warm regards, Rosie

Posted 1 month ago

“Fantastic service start to finish. I ordered flowers at 9.42pm last night and they were delivered by about 10.30am this morning. The recipient was over the moon with the flowers. I won't hesitate to use PF again and to recommend them. I have to say I am pleased I didn't read the reviews beforehand. Some are not very flattering and certainly nothing like the service I have personally received.”

Helpful Report

Posted 1 month ago

Hello Julie, Thank you so much for your wonderful review! We're thrilled to hear that you experienced fantastic service and that your order was delivered so quickly. It’s great to know the recipient loved the flowers!

Posted 1 month ago

“Can't fault the delivery and flower quality was good. However, the pictures of bouquets on the website are misleading (photoshopped?) - what you will receive is MUCH less. I defy even the most creative of florists to produce the bouquet shown on the website from the ingredients delivered!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback! We’re glad to hear that you were pleased with the delivery and the quality of the flowers. However, we sincerely apologise for any disappointment regarding the bouquet's size and presentation. We strive to provide accurate representations of our arrangements, and we appreciate you bringing this to our attention. Your comments will help us improve our product images and descriptions. If you'd like to discuss your experience further or if there's anything we can do to assist you, please reach out to us at enquiries@prestigeflowers.co.uk, quoting 'REVIEW' in the subject line. Best wishes, Rosie

Posted 1 month ago

“I've used Prestige FLOWERS for several years and on many occasions. All of the reipients have been pleased with their flowers, some for weeks I've been told....”

Helpful Report

Posted 1 month ago

Hello Keith, Thank you for your continued support and for sharing your experience with us! We’re delighted to hear that the recipients have been pleased with their flowers for so long. It's wonderful to know our arrangements bring joy and lasting happiness.

Posted 1 month ago

“Was worried a little when I saw some of the negative reviews but didn't need to worry at all. Ordered before 10pm last night, delivery at 4pm today as planned. Lovely bouquet, flowers all looking good , well put together and a very pleased recipient who had been very unwell. Great service,well done.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We're so glad to hear that your experience exceeded your expectations and that the bouquet was well-received by the recipient. It’s wonderful to know we could bring a bit of joy during their recovery!

Posted 1 month ago

“I ordered flowers for my mum's 70th Birthday. I ordered the flowers in the 1st picture and received the clowers in the 2nd. Paid nearly £70 for flowers and not one flower resembles what I was told she would receive. Prestige flowers, if you don't have said flowers then make it known. They are not £70 flowers. They look like they've been thrown together from bunches from Asda. Ripping people off and sending flowers that are NOT described on the bunch which I purposely picked out for her birthday. Will not be using again and will be spreading the word to avoid!!!!!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We're truly sorry to hear that the flowers your mum received did not match what was expected, especially for such an important occasion. This is not the standard we aim to provide, and we apologise for the disappointment caused. Your feedback is important, and we appreciate you bringing this to our attention. We will be reviewing this issue internally to prevent similar situations in the future. I have also contacted you directly via email. Best wishes, Ellie

Posted 1 month ago

“If I could put 0 I would! My mother was sent flowers for her birthday. After 4 days the lily’s hadn’t opened and had started to turn brown. I contacted PF’s only to be told they couldn’t speak to me. My mum then contacted them when she was able to only to be told any problems she had to report within 3days. She was offered a £10 voucher. There are no flowers for £10. Awful and a complete waste of money. Low and behold, it won’t let me attach the picture of the ‘flowers’!”

Helpful Report

Posted 1 month ago

Hello Charlotte, Thank you for your review. We sincerely apologise for the poor experience with your mother’s birthday flowers and for the issues you faced with customer service. It’s disappointing to hear that the lilies did not bloom as expected and that our response did not meet your expectations. We understand your frustration and are committed to improving our service. Warm regards, Rosie

Posted 1 month ago

Prestige Flowers is rated 4.5 based on 270,339 reviews