Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,482 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 272,482 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 4 star review on 27th March 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give one star I would... Absolutely shocking for what I paid. Got them for my mum for mother's day and honestly could have picked a £10 bunch up out of any supermarket and would have looked better. What a total rip off. Not even remotely resembling the pict5of flowers I chose. No one to contact about a refund of complaint. Won't ever use this site again.”

Helpful Report

Posted 3 weeks ago

Hello Stacey, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that the flowers did not meet your expectations and that you feel let down. We strive for high standards, and it’s disappointing to know we missed the mark this time. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details so we can look into this matter further and assist you appropriately. Best wishes, Rosie

Posted 3 weeks ago

“Half what my daughter bought me for mother's day are dying and way too many awful twigs. Plus they didn't arrive till evening.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm so sorry to hear that your Mother's Day flowers are not in good condition and that they arrived later than expected. We strive to ensure our blooms are fresh and beautiful, and it’s disappointing to learn we fell short for you. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, and we’ll do our best to resolve this situation for you. Best wishes, Rosie

Posted 3 weeks ago

“Disappointed with the quality and quantity of flowers delivered. Paid extra for a large bouquet and at best it's small. Lots of the flowers already withered upon delivery.”

Helpful Report

Posted 3 weeks ago

Hello Alex, Thank you for taking the time to share your feedback. I'm truly sorry to hear that the bouquet did not live up to your expectations in terms of quality and size. We strive to deliver beautiful arrangements, and it’s disappointing to know we didn’t meet that standard for you. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, and we will do our best to resolve your concerns. Best wishes, Rosie

Posted 3 weeks ago

“My daughter order me some flowers for mother’s day . The flowers came in a horrible condition. She is only 13 and she has saved her money in order to get me a decent bouquet of flowers which she paid £39!, to recieve some dead flowers ! Save your money and go M&S or Tesco and get some beautiful flowers for half of the price . She sent an email with the photos attached .Lets see how their customer service will respond .”

Helpful Report

Posted 3 weeks ago

Hello Rudina, Thank you for bringing this to our attention. I’m truly sorry to hear that the flowers your daughter ordered did not meet your expectations and arrived in poor condition. We take great pride in the quality of our arrangements, and it's disheartening to know we didn’t deliver that to you. I can see that our customer service team have responded to your email. Best wishes, Rosie

Posted 3 weeks ago

“Will not use this company again. Extremely disappointed with the quality of flowers delivered. The price paid wasn’t reflected in the bouquet received. Shocking!!!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I’m really sorry to hear that you were disappointed with the quality of the flowers you received. We strive to meet our customers' expectations, and it’s disheartening to know we fell short in your case. If you haven't done so already, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details so we can assist you further. Best wishes, Katie

Posted 3 weeks ago

“Ordered flowers for Mother’s day. Bouquet looks nowhere near as impressive as photo on website (even taking into account that flowers have not yet fully bloomed). For the price paid, would have got 2 far more impressive looking bouquets.”

Helpful Report

Posted 3 weeks ago

Hello Richard, Thank you for taking the time to share your experience. I’m truly sorry to hear that the bouquet for Mother's Day did not meet your expectations and that it looked different from what you anticipated. We strive to provide beautiful arrangements, and your feedback is crucial in helping us maintain our standards. If you have any photos of the bouquet, please send them to enquiries@prestigeflowers.co.uk along with your order details, and we would be happy to address your concerns further. Best wishes, Rosie

Posted 3 weeks ago

“Would not recommend Prestige Flowers at all. I ordered Country Garden bouquet for my mother for Mothers Day. The bouquet was appalling and definitely not worth the money - the roses were dying and the bouquet consisted of mainly greenery. Looked nothing like the photo displayed . I contacted prestige flowers regarding this and they said the roses were intact and had their guard petals and needed to be removed. It wasn’t just the fact the roses were of poor quality there was hardly any other flowers but in fact more greenery. My mother was very disappointed as I had sent them for Mother’s Day and the quality was poor. Would definitely not recommend Prestige Flowers. Customer service is appalling. Bouquet looked nothing like what was advertised on their website. I sent photos to customer service and their response was poor.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your experience. I'm truly sorry to hear that the Country Garden bouquet did not meet your expectations and that it arrived in poor condition for such a special occasion. We strive to deliver beautiful, high-quality arrangements, and I understand your disappointment regarding both the bouquet's appearance and the service you received. Your feedback is valuable, and I will ensure it's passed on to our team for consideration. If you have a birds-eye view image of the full bouquet, please could you send this over, and we would be happy to look into this further. Best wishes, Rosie

Posted 3 weeks ago

“My daughter sent her some cyclamen from Prestige for Mother's day. They arrived in a large box labelled "this way up".Unfortunately they had been packed on the side and as they were virtually bone dry everything went over the floor on opening. Disgraceful, from being elated she was upset.”

Helpful Report

Posted 3 weeks ago

Hello Kevin, Thank you for your feedback, and I’m truly sorry to hear about your experience with the cyclamen for Mother's Day. It's disheartening to learn that they arrived in poor condition, and I understand how upsetting this must have been for both you and your daughter. Please could you send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 weeks ago

“Not many flowers basically all leaf and no message card really disappointed never again would I order from this site”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review, and I’m truly sorry to hear that your experience did not meet your expectations. It’s disappointing to learn that the arrangement felt unbalanced and that the message card was missing. We aim to provide beautiful and meaningful gifts, and your feedback is important for us to improve. If you would like to discuss this further, please feel free to reach out to us at enquiries@prestigeflowers.co.uk. Please include some images of the bouquet too. Best wishes, Rosie

Posted 3 weeks ago

“My son brought these with chocolates and a card for mothers day. Must say the flowers were not as lush as showing in the photo. Some of the gyp were dead and were not worth the money he had spent”

Helpful Report

Posted 3 weeks ago

Hello Janice, Thank you for your feedback regarding your son's order. I'm really sorry to hear that the flowers did not meet your expectations, particularly for such a special occasion like Mother's Day. We aim to provide the highest quality blooms, and it's disappointing to learn that some of the stems were not in good condition. Your comments are important to us, and I will make sure they are passed along to our team for review. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order details, and we can look into this for you. Best wishes, Rosie

Posted 3 weeks ago

“Ordered a bunch of tulips for mothers day. They arrived all drooping, been in water for over 3 hours and they're still the same, look terrible. Not happy considering the price and occasion.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your experience. I’m really sorry to hear that the tulips arrived in less than ideal condition, especially for such a special occasion as Mother's Day. We strive to provide beautiful flowers and it's disappointing to know we fell short this time. Your feedback is invaluable, and I'll certainly make sure it reaches our team for review. I can see our team have responded to your email today. Best wishes, Rosie

Posted 3 weeks ago

“I never usually leave reviews but I have had to write this as I paid over £40 for mother's day flowers with the extra £10 for the large bouquet. The flowers that my mum received are withered and a tiny bouquet. I could have got much better ones from a supermarket for a lot less. This service is unacceptable!”

Helpful Report

Posted 3 weeks ago

Hello Layla, Thank you for reaching out and sharing your concerns. I'm really sorry to hear that the flowers did not meet your expectations, especially for such an important occasion like Mother's Day. We strive to provide high-quality arrangements, and it's disappointing to know we fell short this time. I appreciate your feedback, and I'll ensure it reaches our team for review. If you'd like to discuss this further, please feel free to reach out to our customer service team. Best wishes, Rosie

Posted 3 weeks ago

“I recently ordered a bouquet of flowers, and unfortunately, my experience was far from what I expected. When the flowers arrived, they were not as described in the product listing. The blooms were discolored, and many of them were already dead. The stems were dry and unstable, which made it impossible to display them properly. I had hoped for a fresh, vibrant arrangement, but what I received was a far cry from that. I’m extremely disappointed with the quality of the flowers and am currently expecting a refund. I hope the company will address this issue and ensure better quality control in the future.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your experience, and I’m truly sorry to hear that the bouquet did not meet your expectations. It’s disappointing to know that the quality of the flowers fell short of what you anticipated. We aim to deliver fresh and vibrant arrangements, and your feedback is critical in helping us improve our service. I can see that our customer service team responded to your email today, and they are awaiting your reply. Best wishes, Rosie

Posted 3 weeks ago

“Extremely disappointed I ordered for my mum over a week ago for mothers day and she hasn't received them. This is the second time ordering flowers for mothers day and I should have known not to use prestige flowers the same thing has happened again. This is the last time I will never use them again Absolute joke”

Helpful Report

Posted 3 weeks ago

Hello Laura, Thank you for your review. We are sorry to hear about your disappointment. I have checked the tracking of your order and can see that it was delivered yesterday. Here is your Royal Mail tracking number: OX422399360GB Best wishes, Rosie

Posted 3 weeks ago

“Not received my flowers”

Helpful Report

Posted 3 weeks ago

“Flowers arrived for Mother’s Day. Very disappointed, roses tired and dead looking. Very few flowers for the price. Will not be using this service again.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to provide your feedback. I’m truly sorry to hear that the flowers you received for Mother’s Day did not meet your expectations and that they appeared tired and lacking in quantity. We strive to deliver arrangements that bring joy on special occasions, and I'm disappointed to learn we fell short this time. Please could you send some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number, so we can investigate this for you? Best wishes, Rosie

Posted 3 weeks ago

“Even though the advertising led me to think delivery was free, i nevertheless purchased the upgraded size bouquet, a card & paid the postage. I haven't seen the flower's myself but a VERY HAPPY Mum called to thank me for the gorgeous flowers, she said they are in excellent condition & of a good size, she mentioned the fragrance & genuinely seemed delighted. The delivery was disappointing, no one rang the bell or knocked on the door (the dog definitely would have heard if no one else had) so the box was just left propped up outside the door, clearly visible & easily accessible from the street.. it's not the delivery i paid for & it's the reason for only 4 stars, he left them right underneath the doorbell, would it really have been to much to actually ring the bell?”

Helpful Report

Posted 3 weeks ago

Hello Jacqui! Thank you for your thoughtful 4-star review! We’re thrilled to hear that your mum was so happy with the flowers and appreciated their quality and fragrance—nothing makes us happier than knowing our blooms bring joy to others. We sincerely apologise for the issue with the delivery. It’s certainly not the experience we aim to provide, and we appreciate your feedback regarding the delivery methods. We’ll take your comments into consideration to improve our service in the future. Thank you for choosing us, and we hope to serve you again soon! Best wishes, Tom

Posted 3 weeks ago

“Wow.... judging by the mothers day reviews today I'm not alone in this unimpressed boat! My mum had her flowers delivered from me today, I was embarrassed, they were brown on the edges, looked like old flowers after 4 days and more green bush than flower. Paid extra for large and I wouldn't have even said they were medium. Completely robbed and not happy! Only ok part was delivery. Will definitely not be ordering from Prestige again. Morrisons flowers for £35 are amazing! Me thinking having flowers delivered would make my mum feel special.... definitely not from here.”

Helpful Report

Posted 3 weeks ago

Hello Rebecca, Thank you for taking the time to share your thoughts. I'm truly sorry to hear that the flowers for your mum did not meet your expectations and that you felt embarrassed by their condition. We aim to provide stunning arrangements, and it’s disappointing to hear that we missed the mark this time. We will relay this to our team for feedback. Best wishes, Rosie

Posted 3 weeks ago

“Rubbish service. Ordered Mother’s Day flowers for delivery service to my 95 year old mum inasheltered scheme. Not delivered. All other deliveries get there But not Royal Mail. Company would not give me an alternative delivery time. No Royal Mail Sunday service. So probably going to deliver 3/4 day old flowers next week. Avoid this lot!”

Helpful Report

Posted 3 weeks ago

Hello Sean, Thank you for taking the time to share your concerns. I’m truly sorry to hear about the delivery issues you’ve experienced with your Mother’s Day order. We can see that delivery was attempted on the chosen date. if there are any issues when the flowers are received, please send us some photos and we can look into this further for you. Best wishes, Rosie

Posted 3 weeks ago

“Ordered flowers for Mother's Day 5 days in advance and not received the order. Very disappointing that they give you the option of delivery on a Sunday but don't use a courier service that delivers on a Sunday. A waste of money.”

Helpful Report

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 272,482 reviews