Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,910 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 270,910 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers same as in the picture, delivered next day, very pleased with the quality of the flowers and service.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your wonderful review! We're thrilled that you received the flowers just as pictured and that they arrived the next day. It's fantastic to hear that you are pleased with the quality and our service. Your happiness is our top priority, and we look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“Just received a £27.99 bunch of flowers today that a friend had sent, so she also paid £5.99 postage. They were received on time, however, absolutely disgusting price for the size of the bunch and abysmal quality!! The tulips were drooping and falling apart when I opened the box and the roses are already going brown around the edges. Daren't tell my friend that she's been ripped off as she'd be devastated- she sends flowers as she's housebound. What a terrible company!!!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and I am truly sorry to hear about your experience. This is certainly not the standard we aim to provide, and I can completely understand your disappointment with the condition of the flowers. We take quality very seriously, and it seems we failed to meet your expectations here. I sincerely apologise for the condition of the tulips and roses you received. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order details and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 3 weeks ago

“EVERY YEAR MID DECEMBER I ORDER FOR MY MUM IN UK 🇬🇧 FOR HER BIRTHDAY -CHRISTMAS .I HAVE BEEN USING PRESTIGE FLOWERS FOR 8 YEARS,I LOVE IT WHEN MUM SO HAPPY AS I LIVE IN CANADA 🇨🇦, IT MAKES HER VERY HAPPY KNOWING WE THINKING OF HER ON HER SPECIAL DAY .SO THANKYOU FROM THE BOTTOM OF OUR HEARTS .MERRY CHRISTMAS PRESTIGE FLOWERS 🩷MAY YOUR AMAZING COMPANY KEEP GROWING .”

Helpful Report

Posted 3 weeks ago

Hello Sarah, Thank you from the bottom of our hearts for your heartfelt review! We're absolutely thrilled to hear that you've been choosing Prestige Flowers to make your mum's special day a little brighter for the past 8 years. Knowing that we're able to bring joy to both you and your mum, even from across the ocean, means the world to us. We wish you and your family a magical Christmas, and you can count on us to keep growing and delivering smiles! Warm wishes, The Prestige Flowers Team

Posted 3 weeks ago

“Website is easy to use and navigate. No ability to request swapped stems in any of the bouquets when ordering, which would be a *chefs kiss* if implemented, since locating florals that do not have oriental lillies is difficult. Have never had a complaint from recipients when using Prestige Flowers. Delivery has always occured on ther day requested. Prices are competitive however a cheeky discount here and there or free postage for holidays would be nice too.”

Helpful Report

Posted 3 weeks ago

Hello Linzi, Thank you for your fantastic review! We're thrilled to hear that you find our website easy to navigate and that your recipients have always been pleased with their flowers. We appreciate your feedback on the stem swapping option — it's always great to hear ideas that can enhance our service! We also love your suggestion about cheeky discounts; we’ll definitely take that into account. Thanks again for your support, and we look forward to helping you with your next order! Warm regards, The Prestige Flowers Team

Posted 3 weeks ago

“After making this purchase I wish I had just shopped local and gone to my local florist. Leaves dead and wilting the box the flowers came in was battered. Generally unhappy wanted to surprise my wife with an extra Xmas gift.”

Helpful Report

Posted 3 weeks ago

Hello Scott, I'm really sorry to hear that your experience with us was not a positive one. It's disappointing to learn that the flowers did not arrive in the expected condition, especially when you intended to surprise your wife with a thoughtful gift. We appreciate your feedback and understand how this situation could be frustrating. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 weeks ago

“Ordered next day flowers for a bereavement. They were late, poor quality & many flowers was missing heads. My Dad was very disappointed & upset. The only good thing is he liked the vase. Will not be using this company again.”

Helpful Report

Posted 3 weeks ago

Hello Miss Hallam, I'm very sorry to hear about your experience and truly understand how disappointing it must have been, especially during such a sensitive time. It is unacceptable that the flowers did not meet your expectations, and I sincerely regret this. Your feedback regarding the quality of the flowers is very important to us, and I will ensure that it is addressed with our team. We appreciate that you took the time to let us know, and we are committed to making improvements. I can see our customer service team are looking into this for you. Best wishes, Katie

Posted 3 weeks ago

“Thank you for your service...A family friend loved the flowers you sent her from your company thank you again for making someone's christmas very special with these flowers......Merry Christmas too you all”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your kind words! We're thrilled to know that the flowers brought joy to your family friend and made their Christmas extra special. It truly warms our hearts to be a part of such wonderful moments. Wishing you and your loved ones a Merry Christmas as well! Best regards, The Prestige Flowers Team

Posted 3 weeks ago

“Oh dear, didn't read reviews! Pink roses lilies bouquet.... Flowers went to wrong address, came to my home address instead of to the retirement couple in another county! and they wouldnt amend the delivery despite having reasonable notice of more than 24hrs, no one answers customer service phone lines, on line replies quicker but unwilling to amend their mistake. I also chose large selection £10 extra! which came today, were just like an ordinary medium size bunch that you would pay 15 pounds less for from a supermarket. The flowers were also billed as having 50% off, goodness knows what you would think if you had paid £50 before delivery costs added. Had to send another set to the correct recipients used Interflora, who were excellent. Very.....expensive mistake!”

Helpful Report

Posted 3 weeks ago

Hello Louise, Thank you for taking the time to leave a review. I am very sorry that we were not able to amend your order for you on this occasion and I apologise for any inconvenience caused this. Your feedback regarding the bouquet size and value is also very important to us, and I will ensure this is passed along to our team for review. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 3 weeks ago

“the flowers looked like they where in the box for a week or more ,i will never use this company again ,also will let every one i know not to buy from prestige disgusting what a wast of my hard earned money”

Helpful Report

Posted 3 weeks ago

Hello, I’m truly sorry to hear about your experience with us. It’s disappointing to know that the flowers you received were not up to the standards we aim to provide. We understand how important it is for our customers to receive fresh and beautiful blooms. Your feedback is crucial in helping us improve, and I would appreciate the chance to resolve your concerns. If you'd like to discuss this further, please email us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 3 weeks ago

“Super easy website to follow, and lots of opportunities to add on extra bits to make it more than just any old flower delivery which I was delighted by as it was for a friends birthday.”

Helpful Report

Posted 3 weeks ago

Hello there, Thank you for your wonderful review! We're delighted to hear that you found our website easy to navigate and loved the extra options we offer. It’s always our aim to make your gifting experience special, and we’re thrilled to have been a part of your friend’s birthday celebration. We can't wait to see you back for more floral delights! Best wishes, Katie

Posted 3 weeks ago

“Don’t waste your money with this company Ordered flowers on 13th December for delivery on 19th December still not arrived This company is a joke. Don’t order you will be disappointed if they ever deliver the goods you have paid for #robbersdontwasteyourmoney #cowboystakeyourmoneyandnotdeliver”

Helpful Report

Posted 3 weeks ago

Hello Mark, Thank you for bringing this to our attention. I sincerely apologise for the inconvenience you’ve experienced with your order not arriving as promised. We understand how frustrating this situation is, and it's certainly not the level of service we aim to provide. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Rosie

Posted 3 weeks ago

“I ordered a large bouquet of flowers And I just don’t think they looked like the photo in terms of stems. Looked like a small bunch. Lovely flowers. But just disappointed with size.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your thoughts. I'm really sorry that the bouquet did not reflect the size you were expecting. We strive to create stunning arrangements that match our photographs, and it's disappointing to hear we missed the mark for you. Your feedback is incredibly valuable as it helps us improve our service. If you’d like to discuss your experience further or if there’s anything we can do to assist you, please feel free to reach out to us at enquiries@prestigeflowers.co.uk. Just include your order number and 'REVIEW' in the subject line. Best wishes, Ellie

Posted 3 weeks ago

“My daughter ordered me some flowers as a surprise birthday gift. There was one scraggy piece of foliage, 4 roses, some decapitated carnations. Not very much for £40.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm really sorry to hear that the flowers you received did not meet your expectations and appeared less than perfect. We strive to ensure that our arrangements are beautiful and worthy of special occasions, and it’s disappointing to hear that we fell short this time. Your comments are valuable to us, and we'll certainly use them to enhance our service. If you would like to discuss this further, please reach out to us at enquiries@prestigeflowers.co.uk, and we’ll do our best to assist you. Please include your order number and 'REVIEW' in the subject line. Best wishes, Ellie

Posted 3 weeks ago

“Brilliant website so easy to use and navigate. No hidden charges and excellent special offers and discounts. Superb delivery and tracking.”

Helpful Report

Posted 3 weeks ago

Hello Trevor, Thank you for your amazing review! We’re thrilled to hear that you found our website easy to use and appreciate our transparency. It’s great to know that our delivery and tracking met your expectations. Your satisfaction is important to us, and we look forward to serving you again soon! Best wishes, Katie

Posted 3 weeks ago

“Always pleased when I orderer flowers from Prestige flowers never been disappointed thank you”

Helpful Report

Posted 3 weeks ago

Hello Mavis, Thank you for your wonderful review! We’re so pleased to hear that you consistently enjoy your orders with us. Your satisfaction means the world to us, and we can’t wait to help you celebrate with more beautiful flowers in the future! Best wishes, Katie

Posted 3 weeks ago

“Orders on time, flowers always sent to my mum who tells me there are lots of blooms, beautifully wrapped and delivered, last a long time in her house. The chocolates were divine. This is the reason I keep using prestige.”

Helpful Report

Posted 3 weeks ago

Hello Joanne, Thank you for your fantastic review! We're so glad to hear that your mum is enjoying her flowers and that our chocolates hit the mark. It means a lot to us to know that we can consistently deliver beauty and joy to you and your loved ones. We're honoured to be your go-to choice! Best wishes, Katie

Posted 3 weeks ago

“Disappointing considering the price. More tulips than anything else. Should have read the reviews.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I’m sorry to hear that the arrangement did not meet your expectations. We aim to provide a balanced selection of flowers in our bouquets, and it’s disappointing to hear that you felt there were too many tulips. We appreciate your input and will use it to improve our offerings. If there's anything we can do to address your concerns, please reach out to enquiries@prestigeflowers.co.uk. Please include your order number and 'REVIEW' in the subject line. Best wishes, Ellie

Posted 3 weeks ago

“Flowers arrived all dead, horrible present to receive, do not use!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I am truly sorry to hear about your disappointing experience with the flowers you received. This is absolutely not the standard we aim to provide, and I understand how upsetting it must have been to receive flowers in such poor condition. Please know that we take this matter very seriously, and we would like the opportunity to make things right. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 3 weeks ago

“Flowers ordered for next day delivery for a birthday. Not delivered. Will see if they turn up tomorrow. Not impressed.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I’m sincerely sorry to hear that your flowers were not delivered as expected. We completely understand how important it is for your gift to arrive on time, especially for such a special occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that your order was delivered this morning. Warm regards, Tom

Posted 3 weeks ago

“Absolutely awful! So disappointed as have ordered flowers through M & S before but not sure I will do so again. I ordered a Christmas Bouquet for my Aunt but what I ordered and what she received were poles apart. The only good thing is they arrived on time and she lives so far away, she couldn't see the look of horror on my face when she sent me a photo.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your experience. I'm truly sorry to hear that you felt the bouquet your Aunt received did not match your expectations. We strive to create beautiful arrangements, and it’s disheartening to know that we fell short. We do appreciate your feedback, as it helps us improve our service. Warm regards, Katie

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 270,910 reviews