Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,756 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely nothing like the picture, I know the lilies need to bloom but these are just shockingly bad quality. Paid for "premium card" too which is basically a bit of folded card with perforations along the bottom. Not one think is prestige or premium about these flowers, just go to Tesco and you'll get better for 1/4 of the price.”

Helpful Report

Posted 3 weeks ago

Hi Scott, Thank you for your review. I'm really sorry to hear that the flowers didn’t meet your expectations—that’s certainly not what we intended. Could you please send us some photos of the bouquet, along with your order number, to enquiries@prestigeflowers.co.uk? Kindly include "REVIEW" in the subject line. Best wishes, Katie

Posted 3 weeks ago

“I have used Prestige twice now. Once for a birthday and the other for Valentine’s Day. Both occasions the flowers were immaculate and delivered on time. Highly recommend.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your amazing 5-star review! We're thrilled to hear that your experiences with us for both the birthday and Valentine’s Day were fantastic and that the flowers were immaculate. Your recommendation means so much to us! Best wishes, Katie

Posted 3 weeks ago

“Ordered £30 worth of flowers got 5 FLOWERS AND FOLIAGE WHAT A RIP OFF **********DO NOT USE***********”

Helpful Report

Posted 3 weeks ago

Hello Graham, Thank you for your feedback. I'm really sorry to hear that you felt disappointed with your order. We aim to deliver quality products, and it's disheartening to know we fell short in your experience. From the image you provided to our team, we can see that the correct number of stems were received. The lilies are still in bud. Your comments are important to us, and I have shared them with our team to ensure we improve our service. Best regards, Katie

Posted 3 weeks ago

“What a joke, letting you down, and then have to wait 4 5 days for my money back, never again, what a let down 👎👎👎👎”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I’m really sorry to hear that you felt let down by our service and that the refund process has caused frustration. We strive to resolve such issues as quickly as possible, and it’s disappointing to know we didn’t meet your expectations. Your comments are valuable to us, and I will ensure they are passed on to our team to improve our processes. Best regards, Katie

Posted 3 weeks ago

“Ordered a bouquet of roses for valentines, the arrangement was lovely and the flowers are amazing quality, 10/10 can’t fault any of it! The pictures on the site don’t do the flowers justice, they’re even nicer in person!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your wonderful 5-star review! We're overjoyed to hear that you loved the rose bouquet and found the quality to be amazing. It means a lot to us to know that the flowers exceeded your expectations and looked even better in person! Best wishes, Katie

Posted 3 weeks ago

“The quality of the flowers is really bad. They look like they're dying.”

Helpful Report

Posted 3 weeks ago

Hello Greg, Thank you for your feedback. I'm really sorry to hear that the quality of the flowers you received was not up to our standards. Our goal is to provide fresh and beautiful arrangements, and it’s disappointing to know we did not meet that expectation in your case. Our customer service team will respond to your email shortly. Best regards, Rosie

Posted 3 weeks ago

“The picture u have of these flowers looks nothing like the ones I have delivered Very disappointing”

Helpful Report

Posted 3 weeks ago

Hello Michael, Thank you for your feedback. I'm very sorry to hear that the flowers you received did not match your expectations based on our photos. We aim to provide beautiful arrangements that our customers love, and it’s disappointing to know we missed the mark in your case. Your comments are important to us, and I will share them with our team as we work towards improving our service and offerings. If you’d like to discuss this further, please don’t hesitate to reach out to us at enquiries@prestigeflowers.co.uk with some images of the bouquet. Best regards, Rosie

Posted 3 weeks ago

“Don’t think the Large was worth paying extra for…”

Helpful Report

Posted 3 weeks ago

Hello Daz, Thank you for your feedback. I'm sorry to hear that you felt the large bouquet didn't provide the value you expected. We strive to create beautiful arrangements that justify their cost, and it's disappointing to learn we fell short this time. Your comments are important to us, and I will ensure they are shared with our team as we work to improve our offerings. I have reached out via email to look into this for you. Best regards, Ellie

Posted 3 weeks ago

“Avoid, avoid, avoid - overpriced, poor quality and bad customer service. The worst Valentine's flower delivery I've ever had in over 25 years. The recipient of my flowers was hugely underwhelmed. The smallest "medium" sized bouquet I've ever seen. Better off going to a supermarket for a quarter of the price and picking your own. Just to finish off a bad job, they are not willing to listen to feedback or offer to rectify the situation. Customer lost for life.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your experience did not live up to your expectations and that the flowers did not meet the standards we aim to provide. I understand how disappointing it is to feel underwhelmed, especially for a special occasion like Valentine's Day. We value all feedback and your comments are important to us. I assure you that they will be taken seriously as we continuously work to improve our services. Best regards, Rosie

Posted 3 weeks ago

“The quality of the flowers were extremely poor, the chocolates that came with it were one month out of date and the personalised card was bent. Definitely not fit to give as a gift For 50£ in total I would have expected more. If you're planning on buying from here, rethink it and just go to M&S they actually have better quality.”

Helpful Report

Posted 3 weeks ago

Hello Luke, Thank you for sharing your feedback. I'm truly sorry to hear that the quality of the flowers and the chocolates did not meet your expectations, and I understand how disappointing it is to receive a product that falls short of what was promised. We take pride in our offerings, and it seems we really missed the mark this time. Your comments are invaluable, and I will certainly pass them on to our team to address these issues. I can see that our team has responded to your email and they are awaiting your reply. Best regards, Rosie

Posted 3 weeks ago

“Not very impressed, definitely not prestige. The delivery was on time however, £40 for petrol forcourt standard of flowers! I won't be using again. Morrisons sells better quality.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I’m sorry to hear that the flowers did not meet your expectations and that you found the quality lacking. I appreciate your honesty and understand how disappointing this must be. We strive to offer arrangements that reflect a premium experience, and it seems we have missed the mark this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Rosie

Posted 3 weeks ago

“Twice I have used this company and the actual products themselves are good... What really let's them down is the delivery. BOTH times I ordered from them at least TWO WEEKS before I needed the flowers, they ask what date you want them delivered... And both times they have arrived LATE. A day or two AFTER the date specified. What is the point of asking when you want them if you can't actually fulfil this specific and basic instruction?”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your flowers were delivered later than requested on both occasions. I completely understand the frustration this has caused, especially when you planned ahead. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that this was delivered this morning. Best regards, Rosie

Posted 3 weeks ago

“Not happy with wat I received they look nothing like the picture online very disappointed”

Helpful Report

Posted 3 weeks ago

Hello Kathleen, Thank you for sharing your experience with us. I’m really sorry to hear that the flowers you received did not meet your expectations and looked different from what was shown online. We strive to provide high-quality arrangements and it seems we have let you down this time. Your disappointment is completely understandable, and I appreciate you bringing this to our attention. I have located your order number and can see that our customer service team have requested some images of the bouquet, so we can look into this for you. Best regards, Tom

Posted 3 weeks ago

“I requested delivery for tomorrow 14th February (Valentine's Day) when the recipient would be in - Flowers have been delivered today when recipient is at work !!! So they have been left outside - just hope they will be still be there !!!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I sincerely apologise for the inconvenience caused by the early delivery of your flowers. I understand how important it is for them to arrive on the specified date, especially for a special occasion like Valentine's Day. During peak periods, we may dispatch orders early to help prevent courier network congestion, as noted on our website. We sincerely regret any disappointment this may have caused. Best regards, Rosie

Posted 3 weeks ago

“Money was taken from my account but no order confirmation was emailed to me and flowers did not show”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I’m truly sorry to hear about the issues you've encountered with your order. It’s concerning that you haven’t received a confirmation and the flowers did not arrive. I understand how frustrating this can be, and I would like to help you resolve this matter. Please reach out to us at enquiries@prestigeflowers.co.uk with the full delivery address and 'REVIEW' in the subject line. Best regards, Ellie

Posted 3 weeks ago

“A little disappointed. The flowers were a gift for my mother on her birthday. I paid for next day before 1pm delivery and weren’t received until 4pm. The flower were not as what was shown in the image.”

Helpful Report

Posted 3 weeks ago

Hello Alicya, Thank you for taking the time to share your experience. I'm truly sorry to hear that the delivery timing and the quality of the flowers didn't meet your expectations, especially for such a special occasion as your mother's birthday. We always aim to provide beautiful arrangements that reflect what our customers see on our website. Your feedback is invaluable to us, and we will be reviewing your comments to ensure improvements moving forward. Please could you send us some images of the bouquet, including a birds-eye view image, to enquiries@prestigeflowers.co.uk, so we can look into this for you. Best regards, Ellie

Posted 3 weeks ago

“They flowers were awful. The problem is they are not the florist or have anything to do with the flowers. They are the middle man. Take your money then send the order to a florist! Give the florist half the money and keep the rest. Please order flowers straight from your local florist who know what to do and how to look after you. Not a company that just posts pictures!! They have no idea of customer relations.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I’m really sorry to hear that you were disappointed with your experience and the flowers you received. I would like to personally look into this further for you. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line as I am not able to locate an order through your email. Best regards, Ellie

Posted 3 weeks ago

“Where’s my order??? Paid for a morning delivery for the 13th February and as of 18:30 still no sign of the flowers I ordered. Won’t be using you again.”

Helpful Report

Posted 3 weeks ago

Hello Kevin, Thank you for taking the time to share your experience. I’m really sorry to hear that your order has not arrived as expected, especially for such an important occasion. We strive to provide timely deliveries and it’s disappointing that we didn’t meet that standard for you. Your feedback is crucial, and I want to assure you that we are looking into the issue to prevent this from happening in the future. I have located your order and can see that this was delivered this morning. Best wishes, Rosie

Posted 3 weeks ago

“Great products and service”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your fantastic 5-star review! We're delighted to hear that you love our products and service. Your kind words mean a lot to us, and we strive to keep delivering the best for our valued customers. Looking forward to serving you again soon! Best wishes, Katie

Posted 3 weeks ago

“Very fast delivery. Flowers look amazing. Looking forward to next occasion so I can use them again”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your incredible 5-star review! We’re thrilled to hear that you received your flowers quickly and that they look amazing. Your excitement for your next occasion warms our hearts. We can’t wait to help you celebrate again! Best wishes, Katie

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 271,756 reviews