Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,351 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prestige Flowers is always my go to for a trusted, reliable, professional and value for money service. Beautifully well presented and quality 🌺 for every occasion.”

Helpful Report

Posted 4 months ago

Thank you so much, Hollie, for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that we are your go-to choice for a trusted, reliable, professional, and value for money service. Our team at Prestige Flowers strives to ensure that every order is beautifully presented and of the highest quality, regardless of the occasion. We are delighted to be able to serve you, and we look forward to assisting you with all your future floral needs.

Posted 4 months ago

“Not very happy at all , All the roses are bruised, leaves still dirty,branches dry and broken, really not what I expected as a present for my wife's birthday. Will not be ordering from this shop again First and Last time.”

Helpful Report

Posted 4 months ago

Dear Rick, thank you for taking the time to provide feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and are sorry to hear that your order did not meet your expectations. We apologise for any inconvenience caused and for falling short of delivering a perfect present for your wife's birthday. We genuinely value your satisfaction and would like to make things right. In order to understand how we can improve our services, we would greatly appreciate it if you could provide us with more details about your order. I have contacted you directly via email. Best wishes, Ellie

Posted 4 months ago

“I have always found Prestige flowers to be of good quality and reasonably prices. If you ever have a problem they deal with it quickly and efficiently.”

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Posted 4 months ago

Thank you so much for your fabulous 5-star rating of Prestige Flowers! We truly appreciate your support and are thrilled to hear that you have always found our flowers to be of good quality and reasonably priced. Customer satisfaction is our top priority, and we're glad to know that our prompt and efficient problem-solving has met your expectations. Please don't hesitate to reach out if you need any further assistance or if there's anything else we can do for you. We look forward to serving you again soon! Warm regards, The Prestige Flowers Team

Posted 4 months ago

“HORRIBLE CUSTOMER SERVICE. LATE DELIVERY ALL THE TIME. EXCUSES. DISAPPOINTMENT. 1 STAR. DO NOT ORDER WITH THESE CLOWNS. NAMED DAY DELIVERY BUT ALWAYS 1-2 DAYS LATE!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 4 months ago

“I have used Prestige Flowers to send many happy wishes to friends and family around the UK. They have never disappointed with the quality of the bouquets, and the flowers have always been delivered on time.”

Helpful Report

Posted 4 months ago

Thank you so much, Sharon, for your wonderful 5-star rating of Prestige Flowers! We greatly appreciate your kind words and support. We are thrilled to hear that you have entrusted us with sending happy wishes to your loved ones all across the UK, and we are overjoyed that we have consistently met your expectations. Quality and timely delivery are two aspects we take great pride in, and it warms our hearts to know that we have never let you down in these areas. Thank you once again for choosing Prestige Flowers, and we look forward to serving you and your loved ones with our beautiful bouquets in the future!

Posted 4 months ago

“I placed an order for my wife’s birthday, while I was putting in details I was asked for my discount code(forces veterans discount), however the site just moved onto the next step in ordering not letting me enter my code. I rang prestige but could not get an answer. First time ordering and maybe the last.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely appreciate your effort in letting us know about the issue you encountered while placing your order for your wife's birthday. We would like to express our sincere apologies for any inconvenience caused by the site not allowing you to enter your discount code. We understand how frustrating this must have been for you, especially as it was your first time ordering from us. Additionally, we are sorry for the lack of response when you tried to contact us. Please contact our team via our live chat on our website or at enquiries@prestigeflowers.co.uk and they would be happy to help. Best wishes, Katie

Posted 4 months ago

“Excellent, prompt and easy service to use. Thank you for all your help. JMW”

Helpful Report

Posted 4 months ago

Dear Jennie, Thank you so much for your 5-star rating and lovely review of Prestige Flowers. We greatly appreciate it! We are thrilled to hear that you found our service excellent, prompt, and easy to use. Our team always strives to provide the best experience possible for our customers, and it's uplifting to know that we succeeded in doing so for you. Once again, thank you for choosing Prestige Flowers. We value your support and look forward to serving you again in the future.

Posted 4 months ago

“I ordered a birthday bouquet, birthday cake and scented candle from prestige. To be delivered Saturday 6th July. My daughter and her birthday party friends stayed in the property only to receive NO DELIVERY, until I received an email stating the flowers had been (ATTEMPTED) delivery. I attempted to contact prestige who have NO CUSTOMER SERVICE AT THE WEEKEND! When they arrived the flowers were wilted due to having spent the weekend without water, the cake was inedible due to being nibbled by vermin over the weekend. When I did finally receive a response, there was NO APOLOGY, NO REFUND simply Kaitlyn stating they were delivered on the day. There was a designated safe place given ( I guess in cases of not hearing the courier) They were NOT LEFT IN THE SAFE PLACE. When they were delivered on the “next working day “ Monday, THEY WERE LEFT ON THE DOORSTEP due to my daughter being out.WHY THIS WAS NIT DONE ON THE SATURDAY IS ANYONES GUESS.Save your money to avoid disappointment. GO ELSEWHERE. THIS IS NOT A BUSINESS IT IS A SHODDY SET UP.”

Helpful Report

Posted 4 months ago

Hello Ally, Thank you for bringing this to our attention. I am deeply sorry to hear about your experience with your recent order, especially on such a special occasion as your daughter's birthday. Firstly, please accept our sincere apologies for the delivery issues and the condition in which the items arrived. It is completely unacceptable that your order was not delivered as scheduled and that the flowers and cake were left in a state that caused such inconvenience and disappointment. Regarding the lack of weekend customer service, we understand how crucial it is to have support available during urgent situations. We are currently working on improving our customer service availability to better assist our customers on weekends. The designated safe place not being utilized is a serious oversight, and I apologize for the inconvenience this caused. I will raise this with our Dispatch Manager. Warm regards, Katie

Posted 4 months ago

“Lovely selection of flowers & gifts. Great service & reasonable prices. Always delivered on time & in great condition. Last well too.”

Helpful Report

Posted 4 months ago

Dear Sally, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We are truly grateful for your kind words and appreciate you taking the time to share your experience. We're delighted to hear that you found our selection of flowers and gifts to be lovely, and that our service and prices were great. Ensuring timely deliveries and excellent condition is one of our top priorities, so we're thrilled to know that we met your expectations in this regard. We're also glad to hear that our flowers last well, providing long-lasting beauty. Thank you again for choosing Prestige Flowers. We look forward to serving you again in the future! Warm regards, Tom

Posted 4 months ago

“Seems to be a theme here ….. ordered flowers for my Sister’s birthday, not delivered!!! Arrived two days late, I haven't even complained because from other reviews there seems no point. Last order from me.”

Helpful Report

Posted 4 months ago

Hello Barbara, Thank you for taking the time to leave a review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Warm regards, Tom

Posted 4 months ago

“Without even seeing the flowers, which are only going to be delivered this evening when the day is almost over. If I had known that the “courier” I paid £5.99 for, was going to be Royal Mail( which I have had numerous problems with) i would never have ordered from this company. These are for my daughter’s wedding day which, like I said are only going to be delivered at 7pm! Very disappointed.”

Helpful Report

Posted 4 months ago

Hello Michelle, Thank you for your review. I am very sorry for any disappointment caused regarding the delivery of your order. I have checked the tracking and can see that this was delivered at 11:13 am today. Best wishes, Rosie

Posted 4 months ago

“Placed an order Friday evening for delivery to be the following day, it is now Monday & the order is still no where to be seen!”

Helpful Report

Posted 4 months ago

Hello, We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Best wishes, Katie

Posted 4 months ago

“Royal Mail sent flowers off in wrong direction, so missed birthday. Royal Mail apologised, but Prestige Flowers offered no compensation - even suggesting that flowers could be late because Aberdeenshire is a long way away. I can assure Prestige Flowers that the road and rail links to Aberdeen and surrounding areas from the south are excellent. Will not be using Prestige Flowers again.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to provide us with your feedback about your recent experience with Prestige Flowers. We are deeply sorry for the inconvenience caused by Royal Mail sending your flowers in the wrong direction, resulting in the missed birthday. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 4 months ago

“Paid a ridiculous amount for postage, selected the date I needed flowers to be delivered but once paid the delivery date changed! Pointless to have them now.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We genuinely appreciate your valuable input and apologise for the inconvenience you encountered. As your order was placed after the cut-off time, next-day delivery was not available. The delivery charge is the cost for standard delivery. We are very sorry for any disappointment caused on this occasion. Best wishes, Katie

Posted 4 months ago

“Brilliant Service, beautiful flowers”

Helpful Report

Posted 4 months ago

Thank you so much, Izabel, for your incredible 5-star rating of Prestige Flowers. We are thrilled to hear that you found our service brilliant and the flowers beautiful. Your kind words mean the world to us! We look forward to the opportunity of serving you again in the future.

Posted 4 months ago

“Gave up,couldn't enter delivery address. Not Impressed”

Helpful Report

Posted 4 months ago

Dear Mike, thank you so much for taking the time to share your feedback with us regarding your experience with Prestige Flowers. We truly appreciate you reaching out to let us know about the issues you faced. We sincerely apologise for the inconvenience you encountered when you couldn't enter the delivery address. This is certainly not the level of service we strive to provide, and we understand your frustration. Our team is currently investigating the issue to ensure it is resolved promptly. Once again, thank you for taking the time to share your feedback with us. Your input is invaluable in helping us improve our services and ensure a better experience for all our customers. Kind regards, Prestige Flowers Customer Support Team

Posted 4 months ago

“I was very dissapointed with the Wild and Wonderful medium sized bouquet bought for a 90th birthday. It didn't have as many flowers as shown in the medium size example, and there was no Thlaspi which made it look even smaller. I was considering ordering again for my mothers birthday but don't want to be dissapointed again.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We genuinely appreciate your valuable input and sincerest apologies for the issues you encountered with the Wild and Wonderful medium-sized bouquet you purchased for the 90th birthday. We are truly sorry that it did not meet your expectations, as it lacked the expected number of flowers and did not include Thlaspi, which ultimately made it appear smaller. We understand how important it is for us to deliver the exact quality and presentation that is illustrated on our website, and we apologise for falling short on this occasion. We assure you that we constantly strive to improve our services and appreciate customers like you who bring such matters to our attention. Once again, thank you for your feedback and for choosing Prestige Flowers. Your satisfaction is of utmost importance to us, and we are committed to exceeding your expectations going forward. Warm regards, Rosie

Posted 4 months ago

“Fabulous service with beautiful products! I have ordered from Prestige Flowers many times. It is my go to online flower and plant gift shop.”

Helpful Report

Posted 4 months ago

Dear Mel,Thank you so much for your glowing 5-star rating of Prestige Flowers! We truly appreciate your kind words and continuous support. We are delighted to hear that you find our service fabulous and our products beautiful. It warms our hearts to be your go-to online flower and plant gift shop. We can't thank you enough for choosing us time and time again. If there's anything more we can do to exceed your expectations and make every experience with us even more special, please do not hesitate to let us know. We're always here to assist you in any way we can. Thanks again for your loyalty and trust in Prestige Flowers! Warm regards, Rosie

Posted 4 months ago

“Flowers are of poor quality and look nothing like web site photo both in quality and quantity.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate customers like you who provide valuable insights and help us to improve our services. We sincerely apologise for the issues you encountered regarding the poor quality of the flowers. We understand how disappointing this must have been for you, and we want to assure you that we take your concerns seriously. We would like to look into this for you. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 4 months ago

“Very disappointed! There is a stark difference between what I ordered and what was delivered!”

Helpful Report

Posted 4 months ago

Dear Suzanne, thank you so much for taking the time to provide feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and value your feedback. We want to sincerely apologise for any inconvenience or disappointment caused by the difference between your order and the delivered product. We understand the importance of delivering exactly what was promised, and it is disheartening to hear that we fell short in this regard. We would like to take this opportunity to make things right for you. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 4 months ago

Prestige Flowers is rated 4.5 based on 270,351 reviews