Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,646 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple and fast, the best way to order flowers!”

Helpful Report

Posted 3 months ago

Hello Mark, Thank you for your fantastic review! We're so glad to hear that you found our ordering process simple and fast. It's our goal to make sending flowers as effortless as possible! Best wishes, Katie

Posted 3 months ago

“I would like to say how grateful I am for helping order my flowers. I got myself all flustered and your team sorted it for me. They were very friendly and professional. Thank you.”

Helpful Report

Posted 3 months ago

Hello Linda, Thank you so much for your kind words! We’re thrilled to hear that our team could help you and make the ordering process smoother for you. Your appreciation of our friendly and professional service means a lot to us! Best wishes, Katie

Posted 3 months ago

“Wouldn't order again. Royal Mail messed up delivery so 'next day flowers' were in transit for over 24 hours. Obviously with a shelf life of a few days this a material reduction in the value of the flowers, not withstanding I had specifically ordered and paid for next day delivery for a special occasion. Prestige customer service was awful, merely quoting repeatedly their terms and conditions that 'Next Day' does not guarantee next day and offering absolutely nothing in compensation despite my asking. I get they rely on Royal Mail and these things happen, just amazed they were not prepared to take ownership of the problem and offer anything in recognition I had not received what I had ultimately paid Prestige to provide.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the delivery issues you faced. I understand how important a timely arrival is, especially for a special occasion, and it’s disappointing that we couldn’t meet your expectations this time. While we strive to provide the best service possible, we sometimes rely on third-party carriers like Royal Mail, and unfortunately, delays can happen. I understand your frustration with our customer service response and will ensure your feedback is addressed internally to improve our communication. Best regards, Tom

Posted 3 months ago

“The flowers were awful lasted only 3 days,and they were quite expensive, I haven't been pleased with you before but gave you another chance,but I will really have to think about it from now on”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your thoughts, and I'm truly sorry to hear that your flowers did not last as expected. We aim to provide quality arrangements, and it’s disappointing to learn that we fell short this time. I understand that this experience has left you feeling let down, and for that, I sincerely apologise. I have located your order and can see that a fresh bouquet has been arranged for delivery today. Best regards, Tom

Posted 3 months ago

“This is the second time I have used Prestige Flowers and the second time I have had a problem. I ordered flowers for a friend’s 100th birthday, a very special occasion. The date requested for delivery was today but I am advised they should be delivered tomorrow. This order was made on 2nd November for delivery on the 18th. Why could this not be guaranteed? I had the option to select a Monday delivery and with over two weeks from date of order this in my opinion is not too much to ask. Very disappointing. In the future I will be looking to find an alternative source.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your concerns, and I'm genuinely sorry to hear about the issues you've experienced with your recent orders. Celebrating a milestone like a 100th birthday is incredibly special, and it’s disappointing to know that we weren’t able to guarantee your delivery as requested. We always aim to provide clear communication regarding delivery times, and I understand how frustrating it must be when expectations are not met. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. We do advise this on the website. Best regards, Tom

Posted 3 months ago

“After using this company a few times and always spending a large sum, I'm fed up. One time the card didn't have the image properly and now when I have prebooked flowers and card for a wedding anniversary they don't even arrive on the day they were booked for. Why offer dates for delivery if you won't guarantee or ensure that those dates are met? Lost a customer for life.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues you've faced with your orders, especially with such important occasions. We strive to provide reliable service and quality products, and it's disappointing to learn that we did not meet your expectations this time. I understand how frustrating it is when deliveries do not arrive as scheduled. Your experience is important to us, and I will ensure that your feedback is taken seriously as we work to improve our service. Thank you for bringing this to our attention. Best regards, Tom

Posted 3 months ago

“I was going to write my own review, however Tracy’s review sums it up perfectly…. “Absolutely disgusted at the bouquet that was delivered. 5 roses & 3 lilies which did not resemble the photo. This was a birthday celebration so what should have been a happy celebration turned out to be a nightmare. Less than 24 hours of receiving the flowers, 4 out of the 5 roses were wilted and dying! Never again”

Helpful Report

Posted 3 months ago

Hello Steve, Thank you for sharing your experience with us. I'm truly sorry to hear that the bouquet did not meet your expectations and that it impacted a special occasion. We strive to provide beautiful arrangements and it’s disheartening to know that we fell short this time. I understand how frustrating it is to receive flowers that wilt too soon, and I sincerely apologize for this disappointment. Your feedback is important to us, and I will ensure that it is addressed as we continue to improve our services. Best regards, Tom

Posted 3 months ago

“I ordered a bouquet for my friend's birthday which is today. Despite ordering the flowers a week ago they have still not been delivered (it is now 16.35). this is extremely disappointing and I certainly will not be using Prestige Flowers again or recommend them to anyone else.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback, and I'm truly sorry to hear that your friend's birthday bouquet has not been delivered on time. We understand how important timely delivery is for special occasions, and it’s disappointing to learn we didn’t meet that expectation. I can see that this is out for delivery today. Best regards, Tom

Posted 3 months ago

“Easy to order online. Great to be able to use a Blue light card discount card also ! Loved that i could leave a voice message also. Hopefully the flowers will be just Beautiful.”

Helpful Report

Posted 3 months ago

Hello, Thank you so much for your lovely review! We’re thrilled to hear that you found our online ordering process easy and that you could use your Blue Light Card discount. It's great to know you enjoyed leaving a voice message as well! We can’t wait for you to see the flowers! Best wishes, Katie

Posted 3 months ago

“Flower heads arrived damaged and squashed, bouquet was so small even though I paid for a medium. Arrived a day late than requested. Hand writing on the note was awful. Wouldn’t recommend”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your concerns. I sincerely apologise that your bouquet did not meet your expectations and that the delivery was delayed. This is not the standard we aim to uphold, and I'm truly sorry for any frustration this may have caused you. I will ensure your feedback is passed along to our team as we continuously strive to improve our services. If you haven't already, please reach out to us at enquiries@prestigeflowers.co.uk so we can assist you further. Best regards, Tom

Posted 3 months ago

“Hi there, I ordered flowers on Friday 15th no issues with delivery on the 16th and my friend was delighted with them but today, 17th, the roses are already wilting. I would expect at least 5 days before this happened.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your roses have wilted so quickly. We strive to provide long-lasting blooms, and it's disappointing to learn that we fell short in this instance. Your experience is important to us, and I will ensure your comments are shared with our team for further review. If you have not already, please reach out to us at enquiries@prestigeflowers.co.uk for assistance. Best regards, Tom

Posted 3 months ago

“ABSOLUTELY SHAMBOLIC, THERE IS NO NEXT DAY DELIVERY, FALSE TRACKING IMFORMATION, NO ONE YOU CAN GET HOLD OF AN ABSOLUTEL RIP OFF, I SPENT OCER £40 on flowers for my poorly daughter and nothing , complete and utterly arseholes !!!!!!”

Helpful Report

Posted 3 months ago

Hello Susan, Thank you for sharing your feedback, though I'm truly sorry to hear about your experience. It’s unacceptable that your order did not arrive as expected, and I understand the frustration this has caused you, especially given the circumstances. We take these matters seriously and are committed to improving our services. If not done already, please contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Tom

Posted 3 months ago

“Flowers sent should arrive before night time for a gift for that day. Too late at 7.30 at night. Will not use you again. greatly disappointed.. Not arrived at 6pm”

Helpful Report

Posted 3 months ago

Hello Elaine, Thank you for your review. Unfortunately, we cannot provide specific delivery times, as we rely on a third-party courier company that manages its own delivery routes. We apologise for any disappointment or frustration this may cause. Warm regards, Rosie

Posted 3 months ago

“DO NOT use prestige flowers to provide flowers for ANY funeral if you need to the flowers to be in time. They will not guarantee they will arrive on time. IF the are late they will NOT take any responsibility for the delay. They will simply blame the third party courier for the issue and wash their hands of it all. No refund.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience with the delivery timing of your flowers, especially for such an important occasion. It’s disheartening to know that we did not meet your expectations and that you felt let down by our service. Your feedback is invaluable, and I’ll make sure to pass your comments on to our team so we can work on improving our processes. Best regards, Tom

Posted 3 months ago

“Not as advertised. Small bunch of not very fresh flowers”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m sorry to hear that the flowers you received did not match your expectations and were not as fresh as anticipated. We strive to deliver high-quality arrangements, and it’s disheartening to know we fell short in your case. Your feedback is important to us, and I will be sure to share your comments with our team for further review. Best regards, Tom

Posted 3 months ago

“Got these from friends when my mum died. There were cheap and nasty. They down £50 on them and I wouldn’t have paid even £2 for them. Absolutely disgraceful. I wrote to complain as was grieving initially, but was told I only had 3 days to complain.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m really sorry to hear that the flowers you received did not meet your expectations, especially during such a difficult time. It’s truly disappointing to know that they caused additional distress while you were grieving. We take these matters seriously, and I will ensure your feedback is shared with our team. Best regards, Tom

Posted 3 months ago

“My flowers did not arrive”

Helpful Report

Posted 3 months ago

Hello Leke, Thank you for your review. I’m really sorry to hear that your flowers did not arrive as expected. I can only imagine how disappointing this must be, especially if you were looking forward to the delivery. We aim to provide reliable service, and your feedback is crucial in helping us resolve issues like this. I will ensure your comments are shared with our team. Please contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, and we would be happy to look into this for you. Best regards, Tom

Posted 3 months ago

“Have used Prestige before and have always been very satisfied. Easy company to dealwith”

Helpful Report

Posted 3 months ago

Hello June, Thank you for your wonderful review! We're delighted to hear that you've consistently had a great experience with Prestige Flowers. Best wishes, Katie

Posted 3 months ago

“Absolutely shocking service Ordered in plenty of time for a specified date if 16th November for my mum's 80th birthday only to find out they are being delivered a day late when she won't be home because she's out for her birthday celebrations.”

Helpful Report

Posted 3 months ago

Hello Richard, Thank you for your review. I’m truly sorry to hear that your order was not delivered on the specified date, especially for such a significant occasion as your mum's 80th birthday. It’s disappointing to know that this has affected your plans. We strive to provide timely deliveries, and I understand how crucial it is for celebrations like these. Your feedback is invaluable, and I will ensure it’s communicated to our team as we work to improve our service. Best regards, Tom

Posted 3 months ago

“Absolutely disgusted at the bouquet that was delivered. 5 roses & 3 lilies which did not resemble the photo. This was a birthday celebration so what should have been a happy celebration turned out to be a nightmare. Less than 24 hours of receiving the flowers, 4 out of the 5 roses were wilted and dying! Never again”

Helpful Report

Posted 3 months ago

Hello Tracy, Thank you for your review. I’m truly sorry to hear that the bouquet did not meet your expectations and that it affected your special celebration. It's really disappointing to hear about the quality of the roses you received as well, as we aim to provide only the freshest blooms. Your feedback is important to us, and I will ensure that your concerns are passed along to our team for immediate review. We appreciate you bringing this to our attention as we strive to improve our services. I can see that this is still being looked into with our team. Best regards, Tom

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 271,646 reviews