Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,739 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 271,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed, the flowers delivered looked nothing like the ones I had ordered. I ordered a medium size and to be honest, I’ve bought nicer flowers from the supermarket from a fraction of the cost. The first picture was what I ordered, the second picture is what was delivered. I will not use Prestige Flowers again!!”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback. We're genuinely sorry to hear that the flowers you received didn't resemble what you ordered. It’s our goal to deliver beautiful arrangements that bring joy, and we regret that we fell short this time. We appreciate your comments and will certainly use them to work on improving our service and product quality. Best regards, Katie

Posted 1 month ago

“Highly overpriced for what you get when they arrive. There are more flowers in a bunch from Tesco than what arrives in my order from here! I will not be ordering again, not happy at all!”

Helpful Report

Posted 1 month ago

Hello Kirsty, Thank you for sharing your thoughts. We're genuinely sorry to hear that your experience did not meet your expectations. We aim to provide arrangements that reflect the quality and value our customers deserve, and it's disappointing to learn that we fell short in your case. We understand how frustrating it can be when you feel you've invested in something that doesn’t deliver, and your feedback is important to us as we work to enhance our offerings. Best regards, Katie

Posted 1 month ago

“Very disappointed with the flowers I ordered for my daughter-in-law's 40th birthday. I upgraded to the large rose and lily bouquet. Almost £50 for 6 roses and 5 lilies, including delivery and a very small vase. Never again! Nothing like the photo, very misleading. I could have got a stunning bouquet for much less locally but opted for next day delivery using online order. I will not recommend nor use Prestige Flowers again.”

Helpful Report

Posted 1 month ago

Hello Gillian, Thank you for sharing your experience with us. We're genuinely sorry to hear that the bouquet you received did not meet your expectations, especially for such a milestone celebration. It’s disappointing to know we fell short in delivering the beauty and quality you anticipated. We appreciate your feedback and want to assure you that we take it seriously. Customer satisfaction is our priority, and your comments will help us improve our services. Please could you send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Katie

Posted 1 month ago

“Very disappointed with flowers. Very expensive for what you actually get. Will not use Prestige again.”

Helpful Report

Posted 1 month ago

Hello Brockwell, Thank you for your feedback. We're genuinely sorry to hear that your experience with our flowers was disappointing. We aim to provide beautiful arrangements that reflect the quality and value our customers expect, and it's clear we did not achieve that for you. We understand that purchasing flowers can be a significant investment, and it’s frustrating when they don’t meet your expectations. Your comments are essential for us, and we will take them into consideration as we strive to improve our offerings. I have also reached out via email to look into this for you. Best regards, Ellie

Posted 1 month ago

“Shocking quality and customer service. Nothing like the photo. The bouquet was sparse and flowers were wilting when received. Better buying a bunch from Tesco”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We're truly sorry to hear that your experience did not meet your expectations. It’s disappointing to know that the bouquet fell short in both quality and appearance, as we aim to provide beautiful arrangements that bring joy. We understand how frustrating it can be when a gift doesn't convey the sentiment intended, and we apologise for the inconvenience you faced with our customer service. Your comments are crucial for us to identify areas for improvement and ensure better standards in the future. Best regards, Katie

Posted 1 month ago

“Really disapointed with the flowers my partner received, nothing like the pic. Id have got a bigger bunch from local florist for half the price.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We're really sorry to hear that the flowers your partner received didn't match your expectations. We completely understand how disappointing it can be when a gift doesn't reflect what was promised, especially when you're trying to make a special moment memorable. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would like to investigate this for you. Best regards, Rosie

Posted 1 month ago

“ONE STAR IS WAY TOO MUCH FOR A COMPANY THAT SEND OUT WILTED, DEAD, BRUISED AND EXTREMELY POOR QUALITY FLOWERS! FIRST ONES WERE WILTED AND BROKEN AND A GREAT DEAL LESS STEMS THAN SHOWN IN PICTURES. IN FACT I PAID EXTRA FOR A LARGE BOUQUET AND RECEIVED LESS THAN THE NORMAL SIZED ONE! EMAILED WITH PHOTOS AND THEY OFFERED £15 REFUND IN A £50 BOUQUET INC POSTAGE. THIS WASNT ACCEPTABLE AND REFUSED TO REFUND ME. THEY AGREED TO SEND ANOTHER BOUQUET THE NEXT DAY. THIS SECOND ONE WAS EVEN WORSE THAN THE FIRST ONE. FLOWERS WERE DEAD, DRIED UP, WILTED AND VERY FEW STEMS. AGAIN EMAILED AND THEY REFUSED TO REFUND! APPALLING COMPANY WHO SHOULD NOT BE ALLOWED TO TRADE.”

Helpful Report

Posted 1 month ago

Hello Julie, Thank you for taking the time to share your experience, although we’re truly sorry to hear about the issues you faced with your orders. We understand how disappointing it must be to receive flowers that do not meet your expectations, especially when they were intended to bring joy. We strive to provide quality products, and it seems we fell short this time. I also regret that our response did not align with your needs, and I can appreciate your frustration with the situation. Your feedback is crucial, and we will review it internally to ensure improvements in our quality and customer service going forward. I can see you are in touch with our team via Facebook. Best regards, Katie

Posted 1 month ago

“The flowers that were sent to my friend was less than half of what was shown in the photo when I picked them. It was embarrassing when my friend sent me a photo of what she received. Customer service kept asking for more photos at different angles to prove that there was a problem. I gave up in the end as I did not want to get my friend or even tell my friend what was happening as she was going through hard time. Would not recommend this company at all and no follow up email after I said I can’t be bothered anymore, they were glad to get rid of me.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience with our service on this occasion. We are very sorry to hear about your experience and that the flowers did not meet your expectations. We understand how disappointing this must have been, especially given the circumstances involving your friend. We also apologise if our process for resolving your concerns felt frustrating or unhelpful. Requesting photos is part of our standard procedure to investigate issues, but we regret if this caused additional stress. Your feedback is invaluable, and we will review our procedures to ensure a more compassionate and efficient resolution process in the future. If there is anything further we can do to address this matter, please don’t hesitate to reach out to us directly at enquiries@prestigeflowers.co.uk with 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 month ago

“Ordered A January Bouquet for a friend. Paid extra £5 for medium Bouquet. What was sent was the standard Bouquet. Disappointed I have to say.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I'm sorry to hear that the bouquet you received did not meet your expectations, especially after paying for a medium size. We understand how disappointing this can be, as we strive to provide our customers with the best possible experience. Please reach out to us directly so we can assist you further and address your concerns. Best wishes, Ellie

Posted 1 month ago

“I came across Prestige Flowers on Clearpay when I was browsing, at the time my sister had just had a baby so I purchasd her Roses ans a card and was absolutely blown away by how perfect the flowers were. There wasnt a branch out of place. Ive ordered flowers from other compaines and NEVER have i had such elegant and beautiful flowers like this. I have just ordered Ocean Lillys for my mum whos partner has just passed away, and I can honestly day I know they will arrive in prestine condition, the Roses as you can see from my pictire arr stunning there isnf a bad leaf or a curled rose. Well done 👏🏼 Prestige Flowers. If I am to win my winnings will be towards flowers from you for special occasions, we have a big family so theres always a birthday in every month. Thank you for brightening my sisters week with her flowers and I know my mum will absolutely love the ocean lillys I have purchasd her. Ive already recommended you to a few people, I am just stunned at her perfect they arrive. Also well done to thr drivers for not just throwing them on doorstep (like previous companies) keep up the amazing work you do. Just to add I have never been a flower person, I have never been bought flowers but hope when I do get some they are from your website. Your flowers are stunning!”

Helpful Report

Posted 1 month ago

Hello Kayley, Thank you so much for your incredible 5-star review! We're absolutely thrilled to hear how much you loved the roses and that they made your sister's week brighter. Your kind words about the quality of our flowers mean the world to us, and we pride ourselves on delivering elegance to every occasion. We're also glad to know you’ve chosen Ocean Lilies for your mum during this difficult time; we’ll ensure they arrive in pristine condition as well. Thank you for recommending us to others—your support truly helps us grow! We can't wait to help you celebrate all those special family occasions with beautiful flowers in the future. Warm regards, Katie

Posted 1 month ago

“Very disappointing. I payed £36.48 for a so called Rose & Lily Medium bouquet. Absolutely outrageous amount of money for 6 roses and 2 Lily stems. I honestly feel I should have at least a partial refund ..nothing like the picture!!”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your thoughts with us. We're genuinely sorry to hear that the bouquet did not match your expectations and left you feeling disappointed. This is definitely not the experience we strive for, and we appreciate your insight. From what you have described and the image provided, we can see that the correct size has been received. We take all feedback very seriously and will use your feedback to evaluate our offerings further. Best wishes, Rosie

Posted 1 month ago

“I use Prestige Flowers often. I find the Web site very easy to use, there is a large selection of bouquets to choose from and they are very reasonable priced.”

Helpful Report

Posted 1 month ago

Hello Mary, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you find our website easy to navigate and enjoy our wide selection of bouquets at reasonable prices. Your support truly means a lot to us! We look forward to helping you create more beautiful moments with our flowers. Best wishes, Katie

Posted 1 month ago

“I ordered flowers that arrived as not advertised tried to ask for a solution. But told they are fine when they are not.”

Helpful Report

Posted 1 month ago

Hello Peter, Thank you for your review. We are very sorry to hear that you felt the flowers you received did not resemble the image shown online. As stated in the description of the Rose and Lily bouquet, lilies may arrive in bud form to ensure extra freshness and longer-lasting blooms. Based on the image provided, we can confirm that the correct size bouquet was delivered. Once again, we apologise for any disappointment caused on this occasion, and we will use your feedback to help improve our service moving forward. Warm regards, Tom

Posted 1 month ago

“The website was excellent and if the flowers are as good as they look on the website that will be amazing”

Helpful Report

Posted 1 month ago

Hello Terasa, Thank you so much for your fantastic 5-star review! We're delighted to hear you found our website excellent, and we truly appreciate your excitement about the flowers. We take great pride in ensuring that what you see online is just as beautiful when it arrives at your door. Thanks for choosing Prestige Flowers! Best wishes, Katie

Posted 1 month ago

“Living in rural France and needing to send flowers to friends and family in England was difficult - but now I know I can trust the quality and delivery time of Waitrose florist services to do this . Thank you , Ann Stephens”

Helpful Report

Posted 1 month ago

Hello Ann, Thank you for your wonderful 5-star review! We're delighted to hear that you can now easily send flowers to your loved ones in England from rural France. It's fantastic to know that you trust our quality and delivery services. We truly appreciate your support! Warm regards, Katie

Posted 1 month ago

“Trying to show you how awful.your product is absolute rubbish.it is impossible.to send a picture”

Helpful Report

Posted 1 month ago

Hello Michael, Thank you for your feedback. We sincerely regret to hear that you were dissatisfied with your recent experience, and it is concerning to learn that our product did not meet your expectations. We also apologise for any disappointment caused by the outcome when reaching out to our customer service team. Based on the image provided to our team, we can confirm that the correct size was delivered, and the flowers were still in bud, as outlined on our website. Best wishes, Rosie

Posted 1 month ago

“Absolutely disgraceful! I would have got a better bouquet in a petrol garage over priced awful!!! The flowers are brown the heads have fell off, the gals advertised photo is nothing to what I got ordered for a birthday that only happens ONE day a year didn’t come even though I paid the over priced charges for NEXT day delivery! The card was ripped to pieces and didn’t even have the message in the “birthday card” that wasn’t a card was a ripped up soaking wet piece of paper and one cardboard print out, the candle snapped in half! The cake rock solid and not even the size of my palm! I am absolutely disgusted bought for a 30th birthday for a woman who just had a baby and two operations! I expect a full refund and anyone wanting to order from here AVOID AVOID AVOID and how convenient you can’t post any of the horrifying photos”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience with us. I apologise for the disappointment caused by your recent order. It’s unacceptable that the flowers arrived in such poor condition and that the other items were damaged or not as described. We appreciate your feedback, as it helps us understand where we must improve. I’m unable to locate an order using the details provided in your review. Could you please contact us at enquiries@prestigeflowers.co.uk, including your order number and "REVIEW" in the subject line? Best wishes, Rosie

Posted 1 month ago

“Wish I had read reviews before purchase. Extremely poor quality flowers which did not resemble pictures on website and were dying less than 24 hours after receiving. Quick response to complaints but just giving advice on caring for flowers. Absolutely appalling. Do not use.”

Helpful Report

Posted 1 month ago

Hello Karen, Thank you for your review. We are deeply sorry to hear that the flowers did not meet your expectations and that the bouquet wilted shortly after delivery. This is disappointing feedback, and we sincerely apologise for any upset this may have caused. Additionally, I apologise for any frustration you experienced while trying to contact our customer service team. I can see that credit has been applied to your account. Best wishes, Rosie

Posted 1 month ago

“Requested next day delivery for a birthday , all seemed to be going to plan ,courier notified me expected times of delivery on the date requested. No flowers arrived until 11.00 the next morning by which time recipient had left for an overnight trip . By the time she gets back Sunday evening flowers will have been in packaging for three days . Not good enough especially as you promote yourselves as guaranteed next day delivery No photo as flowers were left in a wheelie bin in Cornwall and I am in West Sussex.”

Helpful Report

Posted 1 month ago

Hello Pat, Thank you for taking the time to leave a review. We sincerely apologise that your order was not delivered as requested, despite the confirmation email indicating delivery on the chosen date. We regret any inconvenience caused by the delay and that your recipient was not at the address at the time of delivery. If there are any issues with the flowers once your recipient receives the bouquet, kindly send us some images of the bouquet to enquiries@prestigeflowers.co.uk. Please include your order number and 'REVIEW' in the subject line. We will be happy to investigate this further for you. Best wishes, Rosie

Posted 1 month ago

“Avoid at all costs!! Ordered and paid for what I thought would be a beautiful bouquet of flowers. Sadly nowhere near for the money. I have previously submitted a review, and sent an email, gone through the ‘customer service’ process, and followed up on advice given re care of flowers, and providing further photographs. Disappointed that I feel compelled to submit another review as I basically feel fobbed off with all the fairly standard responses. There is no way the marketing on this website represents anywhere near the quality or quantity delivered. Looking at so many other negative reviews (which I wish I had looked at further initially) there seems to be one or more issues that the company should be reviewing and taking action on. I would not recommend this company to anyone.”

Helpful Report

Posted 1 month ago

Hello Lynn, Thank you for your feedback, and I’m truly sorry to hear about your experience with us. It’s disheartening to know that we have not met your expectations, and I completely understand your frustration after reaching out multiple times without a satisfactory resolution. Your comments regarding the quality of the flowers and our customer service approach are invaluable. We are actively working to address the issues raised by customers to enhance our offerings and communication. Best wishes, Katie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 271,739 reviews