Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,343 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,343 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some birthday flowers for my mother-in-law, they were supposed to be delievered on Sunday. Royal Mail however sent an email, saying they couldn't deliever the flowers and will try again the next day. My mother-in-law is house bound and has a carer all day, so there is always someone there. I feel very let down as I spend a lot of money and don't know, whether the flowers will last.”

Helpful Report

Posted 2 months ago

Dear Birgit, Thank you so much for taking the time to share your experience with us. Your feedback is greatly appreciated and allows us to improve our services. I apologise for the disappointment and inconvenience caused by the delayed delivery of the birthday flowers for your mother-in-law. It is truly regretful that Royal Mail was unable to deliver the flowers as scheduled. We understand that this was particularly inconvenient for you, considering your mother-in-law's restricted mobility and constant caregiver presence. I completely understand how this would make you feel let down, especially after investing a significant amount of money in the gift. I have located your order and can see that delivery was successful this morning. If there are any issues at all, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and our team would be happy to look into this for you. Best wishes, Katie

Posted 2 months ago

“Roses in the delivery were dead within 24 hours and the rest of the flowers were dead in 3-4 days. Very disappointed”

Helpful Report

Posted 2 months ago

Dear Peter, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honest review and apologise for the disappointment you encountered. We are genuinely sorry to hear that the roses in your delivery were already dead within 24 hours, and the rest of the flowers followed suit in just 3-4 days. This is certainly not the quality or longevity we strive to deliver, and we understand how disappointing this must have been for you. I have contacted you directly via email to hopefully resolve this. Best wishes, Ellie

Posted 2 months ago

“Website claims next day delivery Mon to Fri so I Paid premium for next day delivery. Saturday no delivery, now Sunday and no delivery. So the best case scenario is the flowers arrive tomorrow which is 2 days late. Not good and definitely not a prestige service. I'll wait to see what the quality of the flowers are like.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 2 months ago

“Really nice website and easy to access.”

Helpful Report

Posted 2 months ago

Hello Jasmin, Thank you for your feedback! We’re glad you found our website easy to access and navigate. We appreciate your support!

Posted 2 months ago

“Absolutely terrible flowers from this company and wouldn’t recommend them and there response is terrible avoid them for any flowers you want to send you get a better bunch from Lidl fraction of the cost”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m truly sorry to hear about your negative experience. This isn’t the standard we aim for, and I apologise for the disappointment. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 2 months ago

“The flowers were need to arrive on a specific date. Ordered well in advance and they arrived a day late. Their customer service team couldn't care less. Poor”

Helpful Report

Posted 2 months ago

Hello Steve, Thank you for your review. I’m really sorry to hear about the delay and the lack of support you received from our customer service team. This is not the standard we strive for, and I understand how frustrating it must be. Warm regards, Katie

Posted 2 months ago

“I have used Prestige Flowers in the past and have been satisfied with their products. However, I ordered a bouquet for my wife’s recent birthday and was disappointed with the quality of the flowers. The roses died off after only three days and a sunflower never developed. The bouquet was expensive and the quality inferior.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m sorry to hear that your recent experience didn’t meet the high standards we aim for. It’s disappointing to learn that the bouquet didn’t last as expected and that you found the quality lacking. We appreciate your feedback and would like to address this issue. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 months ago

“The flowers sent to a friend as get well, were poor quality and lasted under 48 hours before dying. The problem with sending flowers unless the recipient tells you you have no idea how bad they are. I am Really sad that an expensive gift was such poor quality. I won’t be using again”

Helpful Report

Posted 2 months ago

Hello Karen, Thank you for your review. I’m truly sorry to hear that the flowers didn’t meet your expectations and didn’t last as they should have. This is definitely not the experience we strive to provide. We appreciate your feedback and we will pass this on to the appropriate departments to ensure this does not happen again. Warm regards, Rosie

Posted 2 months ago

“Prestige website so easy to navigate and lots of choice of bouquets. I have used Prestige often and the quality is always excellent.”

Helpful Report

Posted 2 months ago

Hello Karen, Thank you for your positive review! We’re delighted to hear that you find our website easy to navigate and that you appreciate the variety and quality of our bouquets. Your continued support means a lot to us!

Posted 2 months ago

“Their site is not very user-friendly. I placed an order. I’m just looking to change the date when I reached out to customer service I got a generic email back with no information to help. I should’ve known from there things would only go downhill. The flowers showed up and it was a sad excuse for the amount I paid. Should have read the reviews !!!”

Helpful Report

Posted 2 months ago

Hello Amy, Thank you for your review. I’m really sorry to hear about the difficulties you faced with our site and customer service, and I apologise for the issues with your order. This is not the experience we aim to provide. We value your feedback and would like to make things right. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Tom

Posted 2 months ago

“Not very good value for money”

Helpful Report

Posted 2 months ago

Hello Carl, Thank you for your review. I’m sorry to hear that you felt the value didn’t meet your expectations. We aim to provide quality products and service, and I’d like to understand more about your experience. Please reach out to our customer service team so we can address your concerns and work to improve. Thank you for your feedback. Best wishes, Katie

Posted 2 months ago

“Pay by PayPal you have a better chance to get your money back from this cheating scam of a company Images are of the dearer options not what you will receive. DONT USE THIS COMPANY BETTER FLOWERS AT THE SUPERMARKETS”

Helpful Report

Posted 2 months ago

Hello Debbie, I’m very sorry to hear about your experience and the issues with your order. This is not the standard we aim to provide. Your feedback is crucial, and I will feed this back to the appropriate departments to ensure this does not happen again. Warm regards, Rosie

Posted 2 months ago

“My daughter ordered a bouquet for her grandparents as a surprise. From looking at the labels they should have been delivered on the Monday, arrived on Wednesday looking a bit worse for wear. My mum contacted them and was essentially told that they are a quality bunch and to follow the care instructions! My mum has had plenty flowers in her time, very patronising. I would t recommend.”

Helpful Report

Posted 2 months ago

Hello Elaine, Thank you for your review. I’m really sorry to hear about the delay and the response you received. This isn’t the level of service we strive for, and I understand how frustrating this must have been. We appreciate your feedback and I will feed this back to the relevant department. Warm regards, Rosie

Posted 2 months ago

“Anyone who reads this please dont waste your money here the service is terrible and you will end up disappointed so save you and your loved one some heart ache I'm talking from experience thank you for reading”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. I’m truly sorry to hear about your disappointing experience. We strive to provide the best service possible, and it’s clear we fell short in your case. Your feedback is important, and I’d like to address your concerns directly. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk and advise further on what issues occurred on this occasion. Please quote 'REVIEW' in the subject line along with your order number. Best wishes, Ellie

Posted 2 months ago

“Flowers looked nothing like what they was supposed too. A few roses and lily's. Absolutely disgusted . What a waste if money. Don't buy anything from them”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m really sorry to hear that the flowers didn’t meet your expectations. This isn’t the experience we aim to provide, and I understand your frustration. We want to make things right, I have contacted you directly via email. Best wishes, Ellie

Posted 2 months ago

“I have used Prestige Flowers before and am always pleased to make an order. Order easy to complete and always delivered on time. I highly recommend this company.”

Helpful Report

Posted 2 months ago

Hello Sue, Thank you for your great review! We’re thrilled to hear that you’re consistently pleased with your orders and our timely delivery. Your recommendation means a lot to us, and we appreciate your continued support!

Posted 2 months ago

“Fabulous selection of flowers and gifts on a truly remarkable web site, recommended”

Helpful Report

Posted 2 months ago

Hello David, Thank you for your wonderful review! We’re delighted to hear you enjoyed our selection of flowers and gifts and found our website remarkable. Your recommendation is greatly appreciated!

Posted 2 months ago

“Web site very informative and easy to use giving all choices available thank you”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We’re glad you found our website informative and easy to use. We appreciate your support and are happy to have provided you with all the information you needed!

Posted 2 months ago

“Used prestige flowers for many years and have always been impressed with delivery service and quality of flowers”

Helpful Report

Posted 2 months ago

Hello Lewis, Thank you for your loyalty and kind words! We’re thrilled to hear that you’ve consistently been impressed with our delivery service and the quality of our flowers over the years. We look forward to continuing to serve you!

Posted 2 months ago

“Dear Prestige Flowers I am absolutely livid. Your website is a disaster. I ordered flowers for my friend’s 75th birthday that appear to turned up at my house. And the flowers that were delivered are not the ones I ordered. I would never recommend your company and will ensure that I never use it again”

Helpful Report

Posted 2 months ago

Hello Julia, Thank you for your review. I’m truly sorry to hear about the issues you’ve experienced with your order. This is certainly not the level of service we strive for. I can see that you ordered two bouquets to two different addresses. If you could please send us some images of the bouquet received to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, we would be happy to look into this for you. Best wishes, Rosie

Posted 2 months ago

Prestige Flowers is rated 4.5 based on 270,343 reviews