Login
Start Free Trial Are you a business?? Click Here

Prestige Flowers Reviews

4.4 Rating 271,083 Reviews
87 %
of reviewers recommend Prestige Flowers
4.4
Based on 271,083 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Read Prestige Flowers Reviews

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Prestige Flowers 5 star review on 25th January 2025
Kayley Guffogg
Prestige Flowers 5 star review on 18th January 2025
Madeleine Seward
Prestige Flowers 5 star review on 23rd December 2024
Anthony
Prestige Flowers 2 star review on 20th December 2024
Anonymous
Prestige Flowers 5 star review on 18th December 2024
Kelly Henderson
Prestige Flowers 5 star review on 20th November 2024
Rebecca Makin
Prestige Flowers 5 star review on 4th November 2024
Anonymous
9993
Anonymous
Anonymous  // 01/01/2019
Sent flowers to a friend as a thank you, they looked nothing like they were supposed to. Spend over £40 and could have got better in the supermarket, they were dying within a couple of days. Customer service have been useless, only offering a £15 credit when I would definitely not use this company again.
Helpful Report
Posted 1 month ago
Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with your order. We strive to provide high-quality flowers and excellent service, and it’s clear we fell short in this instance. I understand how disappointing it is not to receive what you expected, especially after spending a significant amount. I appreciate your feedback regarding our customer service, as it helps us improve. I can see our customer service team are awaiting your reply. Best wishes, Katie
Posted 1 month ago
Terrible company spent £47 on flowers for the Royal Mail to not deliver stating the address does not have any residents!?!? And returned back to prestige flowers. Prestige flowers were rude and did nothing to help and refused to send replacement flowers ! Disguisting customer service considering they will have insurance for postage and deliveries ! These were a Christmas gift awful company do not use!
Helpful Report
Posted 1 month ago
Hello, Thank you for sharing your experience with us. I am truly sorry to hear about the issues you encountered with your order, especially as it was meant to be a Christmas gift. I can understand how frustrating it must be to experience delivery problems, and I'm disappointed to learn that our customer service did not meet your expectations. Please know that we appreciate your feedback, as it helps us to improve our services. I have reached out via email. Best wishes, Ellie
Posted 1 month ago
Ordered a week in advance for a very special occasion. Did not arrive on the specified date. They only despatched item the evening before knowing it was for Northern Ireland. Terrible service. Customer service? Must have the words "I apologise" on loop. Will never use Prestige Flowers again.
Helpful Report
Posted 1 month ago
Hello, Thank you for taking the time to leave your feedback. I am truly sorry to hear about your experience, and I completely understand your frustration, especially given the importance of the occasion. It’s clear we did not meet the expectations you had when ordering with us, and I sincerely apologise for the delay in delivery and the inconvenience caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie
Posted 1 month ago
Prestige flowers are a fabulous way for me to send gifts to my aunty in the Uk - they have a very user friendly website and fast delivery to remote area in the highlands of Scotland
Helpful Report
Posted 1 month ago
Hello Samantha, Thank you for your fantastic review! We're delighted to hear that you find our website user-friendly and that we could deliver flowers to your aunty in the beautiful highlands of Scotland. It's wonderful to know our speedy delivery made your gifting experience even better. Your kind words mean so much to us! Best wishes, Katie
Posted 1 month ago
They failed to deliver the flowers. It was for a birthday.
Helpful Report
Posted 1 month ago
Hello, Thank you for your feedback. I'm really sorry to hear that your flowers were not delivered, especially for such an important occasion. I completely understand how frustrating this must be for you, and it's disappointing to know we let you down. Our customer service team have responded to your email to look into this for you. Best wishes, Rosie
Posted 1 month ago
Flowers ordered for a funeral have not arrived after 5 days. Customer service response had been awful.
Helpful Report
Posted 1 month ago
Hello, Thank you for your review. I’m truly sorry to hear about the delay with your order, especially during such a difficult time. I understand how distressing this must be, and I regret that our customer service did not meet your expectations. I have searched our system and I am not able to locate any order or contact under your email address. I have reached out to look into this further for you. Best wishes, Ellie
Posted 1 month ago
Gutted. Ordered my sister in law flower's from here for her birthday. After a terrible year health wish I knew these flower's would cheer her up. Nooooo she sent me a photo of them, the roses were dead some of the flower's were bent over there was even a flower with no petals on it. Just not good enough Prestige. People are paying good money for a good service and not getting it , I feel conned by you by sending rubbish flower's. I will never buy froe yous again.
Helpful Report
Posted 1 month ago
Hello, Thank you for your review. I am truly sorry to hear about your experience and can completely understand how disappointing this must have been, especially given the importance of the occasion. The condition of the flowers you’ve described is disappointing, and I deeply regret that we did not meet your expectations on this occasion. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie
Posted 1 month ago
Not impressed with what arrived, the wicker basket lock would not close. You put shredded card inside it to fill the gaps, the product were slightly damaged. For the price it is, it is better to go to hay hampers as I ordered from them as well and the quality and care was far better.
Helpful Report
Posted 1 month ago
Hello, Thank you for sharing your feedback. I’m very sorry to hear that your experience with our hamper did not meet your expectations. It’s concerning to hear about the issues with the wicker basket, the damaged products, and the use of shredded cards to fill gaps. This is certainly not the level of quality or care we strive for. We take your feedback seriously and will be passing this information along to our supplier to ensure that this issue is addressed and does not happen again in the future. We are committed to maintaining the highest quality standards, and your comments will help us improve our processes moving forward. Warm regards, Katie
Posted 1 month ago
I ordered a bouquet that was reduced from £69.99 to £49.99 I then paid £10 extra for a large bouquet. They have arrived today and are awful two stems are broken and I could have probably purchased a similar bouquet from a local florist for less that £20. I contacted there live chat service and was told oh it looks like we sent medium and not large I will give you a £5 credit for the inconvenience. It’s not for the inconvenience it’s the amount I have been overcharged and seems as though this is done on purpose with the hope people won’t challenge it. I have sent gifts directly from prestige before and would be heartbroken if they have received similar to me today.
Helpful Report
Posted 1 month ago
Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your recent experience with us. This is far from the level of quality and service we aim to provide, and I completely understand your frustration. It is disappointing that the bouquet did not meet expectations, especially given the additional cost paid for a larger size. I sincerely apologise for the broken stems and for the initial resolution offered via live chat, which did not address your concerns appropriately. This will be looked into internally. Warm regards, Tom
Posted 1 month ago
Theses are the flower my sister received not what I paid for they look horrible. So disappointing because I have ordered from you before and the flowers received were lovely. Look at them quality is horrible. Confirmation 8380064).
Helpful Report
Posted 1 month ago
Hello Neena, Thank you for sharing your feedback. We're genuinely sorry to hear that the flowers your sister received did not meet your expectations this time around. It’s incredibly disappointing for us as well when our products don’t reflect the standard we strive for. We appreciate your loyalty as a returning customer, and we’d like to make things right for you. Please could you send us a bird 's-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie
Posted 1 month ago
Found very easy too order, plenty of add ones if your looking for that little extra to send with flowers. My order will not be sent for a few days due to my own choosing of dates. Unable to comment any further on the delivery or quality of flowers for the money paid.
Helpful Report
Posted 1 month ago
Hello Stuart, Thank you for your wonderful review! We're thrilled to hear that you found the ordering process easy and enjoyed the options for add-ons. We can’t wait for your flowers to be delivered on your chosen date! Your feedback means a lot to us, and we hope that when the time comes, the recipients enjoy the flowers as much as you enjoyed the ordering experience. Best wishes, Katie
Posted 1 month ago
Purchased a £35 bunch for my parents anniversary. Some buds failed to bloom, and the whole bunch wilted and died within 4 days. I was not offered a refund as they argued that I should have flagged this within 3 days of purchase. Very disappointed
Helpful Report
Posted 1 month ago
Hello Scott, Thank you for taking the time to leave your feedback. We sincerely apologise for the experience you've described. We understand how disappointing it must be to receive flowers that did not meet your expectations, especially for such a special occasion. We always strive to provide the best quality flowers, and it’s regrettable that this was not reflected in your order. Our team aims to resolve any issues as swiftly as possible, and we're sorry you felt unsupported in this instance. Warm regards, Katie
Posted 1 month ago
My Son sent me a bouquet & card for my Wedding Anniversary which arrived Thursday 12th December. I followed all of the instructions & although the flowers didn’t look great when they arrived I thought they would perk up. Quite the opposite, they are all now dead. The company won’t give my Son a refund! Very annoyed & do not recommend this Company at all.
Helpful Report
Posted 1 month ago
Hello, Thank you for taking the time to share your experience. We are truly sorry to hear that the flowers you received did not meet your expectations. We understand how disappointing it is, especially during a special occasion like your Wedding Anniversary. We always aim to ensure our products are of the highest standard, and it's regrettable that this was not reflected in your bouquet. We're also sorry to hear that your son has had difficulty in seeking a resolution with our customer service team. If you haven't already, we encourage you to reach out to us directly with details about your order. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We appreciate your feedback as it helps us improve our service. Warm regards, Katie
Posted 1 month ago
Website is so simple to use, flowers are beautiful each time I have ordered. Next day delivery is amazing with you a like me and forget and order last minute. Highly recommend.
Helpful Report
Posted 1 month ago
Hello Nadine, Thank you for your amazing review! We're so glad to hear that you find our website simple to use and that our flowers have exceeded your expectations each time. It’s great to know that our next day delivery service has been a lifesaver for those last-minute orders! Your recommendation means the world to us. Best wishes, Katie
Posted 1 month ago
Absolutely appalling company. They charge for next day delivery - the flowers don’t arrive and then they have the absolute cheek to say they can’t control the delivery! DONT CHARGE OF YOU CANT GUARANTEE! I spent £90 on flowers for a friends dads death! They still haven’t arrived on writing this review and they have offered me a £5.99voucher! They are a scam! Take your money and then deny any responsibility for their terrible service, quality and lies. This is across the board on multiple review sites. They should be investigated. I’ve had to report it to my bank.
Helpful Report
Posted 1 month ago
Hello Jemma, Thank you for tkaing the time to leave a review. We are very sorry to hear about your experience, and we truly understand your frustration, especially given the importance of this order. Please accept our sincerest apologies for the delay and any disappointment caused. We are sorry that your flowers did not arrive as expected. While we aim to provide reliable next-day delivery, there are occasional circumstances beyond our control that can cause delays, but we completely understand your dissatisfaction. I have located your order and can see that our customer service team are awaiting your reply. Warm regards, Rosie
Posted 1 month ago
Very poor service. Having bought from this company many times, I purchased a hamper and it arrived with half the flowers near dead, when apparently dispatched the day before. They then offered a replacement, which when ordered on a Monday for Thursday delivery turned up 2 days late, the flowers again dying and absolutely no care at the fact they missed my daughter’s birthday. Add to this the ‘sparsely’ filler ‘bouquet’ made it clear there was no care whatsoever. Will never buy from this company again. Kept continually saying ‘next day delivery’ might have helped if they actually achieved this!!
Helpful Report
Posted 1 month ago
Hello, Thank you for sharing your feedback. We are truly sorry to hear about the issues you’ve faced with your recent order. We understand how important it was for the flowers to arrive on time and in good condition, and we deeply regret that this was not the case. We apologise for the condition of the flowers and the missed delivery, as well as the disappointment caused on your daughter’s birthday. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If possible, please send us some images of the replacement bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie
Posted 1 month ago
Turned up late , petals all falling off, leaves all shrivelled , some flowers and buds broken , pity they not look like the photo on website ,not worth the money paid for them .
Helpful Report
Posted 1 month ago
Hello Martin, Thank you for your feedback. I’m truly sorry to hear that the flowers did not arrive in the condition you expected. We understand how disappointing it is when the product does not meet your expectations, especially in terms of quality and appearance. I can confirm that your order was delivered on the chosen date. We apologise for any disappointment caused by the timing of the delivery. However, we do mention on our website that with our standard delivery, we are unable to specify exact delivery times. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can investigate the mentioned quality issues. Warm regards, Katie
Posted 1 month ago
Shocking quality nothing like the picture probably because you dont make CLEAR that its royal mail that delivers them so the flowers are packed in a box for 2 days before you even get them then you have to arrange them yourself. Some gift that make it clear that you dont have a personal touch its via parcelforce, amazon, yodel etc. Order 8362397. No wonder it wont let me upload a picture
Helpful Report
Posted 1 month ago
Hello Louise, Thank you for your feedback. We sincerely apologise for any disappointment caused by the flowers and delivery service on this occasion. I can confirm that the flowers were packed on the evening of the 8th and were delivered the following day as requested. We do provide information about our delivery methods on our website, but we regret if this was unclear. We will take your comments into consideration and work to ensure our service is communicated more effectively moving forward. Warm regards, Katie
Posted 1 month ago
The flowers have always thrilled the receiver which is what I want from every delivery.
Helpful Report
Posted 1 month ago
Hello Nikki, Thank you for your lovely review! We’re thrilled to know that our flowers have consistently delighted the recipients. It’s our goal to bring joy with every delivery, and your positive feedback truly inspires us. Best wishes, Katie
Posted 1 month ago
NEVER USE! Flowers ordered for delivery day before my relatives birthday. Birthday came and went and still no delivery. Customer services team were appalling and offered a £5 credit against another order... are you really that out of touch that you think we would use you again!!!!
Helpful Report
Posted 1 month ago
Hello, Thank you for your feedback. We are truly sorry for the delay in delivering your flowers and the frustration this has caused, especially for such an important occasion. We completely understand your disappointment, and we apologise for the poor experience with our customer service team. I can see your order is due to be delivered today. We aim to provide timely and reliable service, and we acknowledge that we fell short in this instance. We will use your feedback to help improve our service in the future. Kind regards, Rosie
Posted 1 month ago
Prestige Flowers is rated 4.4 based on 271,083 reviews