Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,651 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,651 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My friend and I were extremely disappointed in the quality and presentation of a so called ‘bouquet’ I ordered from this awful company. Contacted customer service who stated: ‘ Having reviewed the photographs you provided with our Florist Manager, we have determined that there are no apparent quality issues‘ Absolute rubbish. AVOID THIS COMPANY”

Helpful Report

Posted 4 months ago

Hello Linda, Thank you for your review. I’m truly sorry to hear that you and your friend were disappointed with the bouquet and the response from our customer service. We strive to provide high-quality flowers and excellent service, and it’s clear we fell short in this instance. Your feedback is important to us. Warm regards, Tom

Posted 4 months ago

“Ordered rose and lily arrangement and only received roses”

Helpful Report

Posted 4 months ago

Hello Graeme, Thank you for your feedback. I sincerely apologise for the oversight regarding your order. We aim to deliver the exact arrangements as promised, and it's disappointing to hear that we did not meet your expectations. Your experience is important to us, and we would like to investigate this further to ensure it doesn't happen again. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk and we would be happy to look into this for you. Warm regards, Tom

Posted 4 months ago

“What are all the negative comments about got me more paranoid than the Jewish in WW2... The flowers were so so good I reccomend this site for anybody who has real taste In flowers”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your thoughts with us! We're so pleased to hear that you enjoyed the flowers and appreciate your recommendation. Your trust is invaluable, and we’re committed to maintaining a high standard for all our customers. We can't wait to welcome you back for your next order!

Posted 4 months ago

“I had to go round and round your website to place my order. It was a bit of a pain to do”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your thoughts about your experience on our website. We're sorry to hear that placing your order was a bit of a hassle. We understand that a smooth shopping experience is essential, and we appreciate your feedback as it helps us to improve. If you have any specific suggestions or further concerns, please feel free to reach out. We're here to help! Best wishes, Rosie

Posted 4 months ago

“Do not use! Ordered flowers for next day delivery for a Thursday, sat at the Royal Mail depot for two days before attempting deliver on the Saturday. Customer service say not their fault and they cannot guarantee next day delivery - don’t advertise as next day delivery then! Cannot comment on the flowers as still waiting for delivery but not hopeful after 3 days travelling (we are not in a difficult to deliver post code). Do not waste your money buying from here. Requested a refund but all I received was an apology which sounded like a cut and paste response. I paid for next day delivery flowers which you didn’t deliver so I’d like a refund.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I’m very sorry for the frustration and disappointment this has caused. We strive to ensure timely deliveries, and I apologise that this wasn’t the experience you received. While we rely on third-party couriers, we understand that delivery timing is crucial, especially when next-day delivery has been promised. We take your feedback seriously and would be happy to review your case further to find a solution. Warm regards, Ellie

Posted 4 months ago

“Thank you, as esey pesy as always.”

Helpful Report

Posted 4 months ago

Hello David, Thank you for the awesome feedback! We’re thrilled to hear that you found everything easy and enjoyable. Your support means the world to us, and we can't wait to assist you again soon!

Posted 4 months ago

“flowers were ordered for a 10 year anniversary surprise. ordered before the cut off for next day delivery. did not arrive on day specified, not delivered the day after. when talking to customer service they said that wrong delivery address was provided so there was nothing they can do. but correct delivery address was provided and is verified by a google search, but there system says its incorrect. do not order from these it any order is time sensative”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I'm truly sorry that your anniversary surprise didn’t go as planned. We understand how important timely delivery is, especially for such special occasions, and I apologise for the disappointment and frustration caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 4 months ago

“Prestige flowers did not deliver on time. I really needed next day delivery and paid for flowers on this basis, but after going through booking and taking payment they later advised delivery would be two days later. They used Royal Mail, but for some reason decided my destination was ‘hard to reach’, which it isn’t . It isn’t classed as a difficult delivery destination by Royal Mail for other retailers. I’m not happy.”

Helpful Report

Posted 4 months ago

Hello Vincent, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 4 months ago

“Very disappointed. Purchased some flowers from this company and received a half dead wilted bunch that looked like it had picked from someone’s garden. What a waste of £45. Will never order from this company again.”

Helpful Report

Posted 4 months ago

Hello Christie, Thank you for sharing your experience with us. I'm very sorry to hear that the flowers you received did not meet your expectations and were in poor condition. This is disappointing to hear, and I understand how frustrating this must be. Your feedback is invaluable, and we will certainly take it into consideration as we strive to improve our service. If you would like to discuss this further, please reach out to our customer service team. Best wishes, Katie

Posted 4 months ago

“Paid £69 for the worst bunch of flowers I have ever seen. Absolute degenerate of a company contacted customer care with ‘no available agents’ on 7 occasions customer care phone not answering. Absolute scam should be shut down. Day light robbery”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I'm very sorry to hear about your experience—it’s certainly not the standard we aim to deliver. Your feedback is important, and I apologise for the difficulties you encountered with customer support. I can see that our customer service team are awaiting your reply to look into this for you. Warm regards, Katie

Posted 4 months ago

“Appealing service, I got my birthday flowers a day after my birthday despite the fact that my husband paid special delivery. I got these last night and today they are half dead. The chocolates were not handled properly and some of them are squashed. Avoid this company at all cost, expensive and unreliable, horrible service not worth your money and pretty upsetting for the lucky person.”

Helpful Report

Posted 4 months ago

Hello Eva, Thank you for your review. I’m truly sorry to hear about your disappointing experience. It’s unacceptable that your flowers arrived late and in poor condition, especially for a special occasion. The issues with both the flowers and chocolates don’t reflect the quality we strive to provide, and I understand how upsetting this must have been. I can see that this is being looked into. Warm regards, Rosie

Posted 4 months ago

“First time ordering flowers from prestige easy to follow beautiful bouquets and value for money”

Helpful Report

Posted 4 months ago

Hello Lorraine, Thank you so much for your wonderful review! We’re thrilled to hear that you found our ordering process easy and that you loved the beautiful bouquets and their value. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Posted 4 months ago

“Great flowers”

Helpful Report

Posted 4 months ago

Hello, Thank you for your positive feedback! We’re glad to hear you loved the flowers. Your support means a lot to us, and we hope to see you again soon!

Posted 4 months ago

“What a lovely experience! All went easy and smoothe. Customer servise 10/10!”

Helpful Report

Posted 4 months ago

Thank you for your fantastic review! We're delighted to hear that you had a lovely experience and found everything to be easy and smooth. Our team works hard to provide top-notch customer service. We look forward to serving you again soon!

Posted 4 months ago

“Sadly, the bouquet that arrived was nothing like the picture we ordered from. Disappointed”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback, and I’m sorry to hear that the bouquet you received did not match the picture you ordered. We strive to provide our customers with beautiful arrangements, and I understand how disappointing this must be. Our customer service team has reached our directly via email to look into this for you. Best wishes, Rosie

Posted 4 months ago

“My sis bought these for my birthday. She paid a lot of money. They arrived crushed, limp and dying. And are a much smaller bunch than advertised. The petals are brown and the carnation heads snapped off. Despite submitting photos, my sis has been told they’ve passed quality control and that I should just add more flower food!! Absolutely disgraceful. A £5 bunch from the supermarket would be better quality. Do not waste your money on these. Just terrible - what a shame!! It won’t let me upload a photo here to show how bad they are, or state they were damaged. Dodgy reporting too it seems!”

Helpful Report

Posted 4 months ago

Hello Mrs Jackson, Thank you for taking the time to leave a review. We're very sorry to hear about your experience with the flowers you received. This is not the quality we aim to provide, and we sincerely apologise for the condition they arrived in. We take these matters seriously and appreciate you bringing this to our attention. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 4 months ago

“Just ordered from South Africa to be delivered to Ilse of Wight… so far a great experience and hoping all arrives on time with an impressive bouquet…”

Helpful Report

Posted 4 months ago

Hello Heath, Thank you for choosing us to send your gift all the way from South Africa to the Isle of Wight! We're delighted to hear you've had a great experience so far. Rest assured, we're dedicated to making sure the bouquet arrives on time and just as beautiful as you envisioned. Please don’t hesitate to reach out if you have any questions along the way!

Posted 4 months ago

“Excellent service, love the option to have 6 months of free delivery!”

Helpful Report

Posted 4 months ago

Hello Nick, Thank you so much for your feedback! We're thrilled to hear you're enjoying our service and taking advantage of the 6 months of free delivery. It's wonderful to know that this option adds value to your experience. We look forward to delivering many more beautiful arrangements for you!

Posted 4 months ago

“Better than the picture in the website, reliable and so easy to order. I would highly recommend Prestige”

Helpful Report

Posted 4 months ago

Hi Becky, Thank you so much for your kind words! We're delighted to hear the bouquet exceeded your expectations and that you found the ordering process easy. Your recommendation means a lot to us!

Posted 4 months ago

“Flowers not delivered at all. Company did not respond to email”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I apologise for the inconvenience of not receiving your order as expected. Our team has attempted to reach out on two occasions regarding your order, and I have forwarded that email to you again. We appreciate your understanding and hope to resolve this matter promptly. Best wishes, Ellie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 271,651 reviews