Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,356 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,356 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The deliver took 4 extra days and they asked me to sort it out w royal mail Never had such a poor service from a online service”

Helpful Report

Posted 5 months ago

Hello Ali, Thank you for your review. We are very sorry for any disappointment caused on this occasion. I have checked the tracking on your order and can see that delivery had already been attempted twice before it was accepted. Warm regards, Rosie

Posted 5 months ago

“Excellent service”

Helpful Report

Posted 5 months ago

Thank you so much for your kind feedback! We're thrilled to hear that you had an excellent experience with our service. If there's anything else we can do for you or any suggestions you have for improvement, please don't hesitate to let us know. We appreciate your support!

Posted 5 months ago

“Sorry disagree with 100% satisfaction. Flowers failed to turn up on a really important occasion. Have been told delivery day not guaranteed, nothing they can do, won’t help any further and still chasing delivery. Automated response keeps advising delivery is purely a guide…. If ur delivery day is important - DO NOT USE …. So gutted it really messed up a very important occasion. 😔. Btw - they still haven’t arrived … no idea where they are and they will offer no help. Up to me now to trace. Terrible customer care… although delivery charge (only) refunded.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to leave a review. I have checked your order and can see that the delivery date was today. We do not offer same-day delivery, this is why the order was not delivered yesterday. I do apologise for any confusion. Your order has been delivered today, the 25th as shown on the order. Warm regards, Katie

Posted 5 months ago

“Do not buy flowers from here Absolutely rubbish service. Mixed up address and sent back to provider. The flowers were for my aunts 60,th birthday and cost £48. Save your money- don't bother”

Helpful Report

Posted 5 months ago

We're deeply sorry to hear about the issue with the delivery address for your aunt's 60th birthday flowers. We understand how important it is for gifts to arrive on time, especially for such milestone celebrations, and we sincerely apologise for the disappointment and inconvenience caused. We strive to ensure accurate and timely deliveries for all our customers, and we regret that we fell short in your case. Please accept our apologies for any frustration this situation has caused. Warm regards, Tom

Posted 5 months ago

“Excellent choice of bouquets to choose from. Very competitive prices. Lovely add ons. Professional and easy to order. I always use Prestige Flowers to send to friends and family on birthdays and sometimes to just say thank you for being there for me. Susan Jervis”

Helpful Report

Posted 5 months ago

Hello Mrs Jervis, Thank you very much for your wonderful feedback! We're delighted to hear that you appreciate our wide selection of bouquets, competitive pricing, and lovely add-ons. It's fantastic to know that ordering with us is a professional and easy experience for you. We're honoured that you chose Prestige Flowers to send your best wishes to friends and family, whether it's for birthdays or just to say thank you. If there's anything else we can do to enhance your experience further, please feel free to reach out. We look forward to serving you again soon!

Posted 5 months ago

“Awful service. Flowers arrived TWO days late even though I have paid for next day delivery. No sympathy or compensation from customer service about this. It was a gift for my mother’s birthday. Save your money and shop somewhere else, honestly not worth it!”

Helpful Report

Posted 5 months ago

We are truly sorry to hear about your disappointing experience with our service. We understand the importance of timely delivery, especially for special occasions like your mother's birthday, and we sincerely apologise for the delay that occurred despite your next-day delivery payment. I have located your order and can see that a fresh bouquet has been arranged for delivery. Warm regards, Rosie

Posted 5 months ago

“At prestige flowers it’s an easy checkout with clear and truthful selection of flowers. Amazing door to door service with a great customer service team on hold if there are any issues or questions.”

Helpful Report

Posted 5 months ago

Dear Matthew, Thank you so much for your fantastic 5-star rating of Prestige Flowers. We truly appreciate your support and feedback! At Prestige Flowers, we always strive to provide the best possible shopping experience for our customers. We're glad to hear that you found our checkout process easy and straightforward, and that our selection of flowers met your expectations. We take great pride in our door-to-door service, ensuring that your flowers are delivered promptly and in perfect condition. Should you have any concerns or inquiries along the way, our dedicated customer service team is always on hand to assist you. Thank you once again for your kind words. It was our pleasure serving you, and we look forward to your next visit! Warm regards, Rosie

Posted 5 months ago

“really good flowers to get for someone special!”

Helpful Report

Posted 5 months ago

Dear Anna, thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words and positive feedback. It truly means a lot to us. Once again, thank you for choosing Prestige Flowers and for taking the time to leave us such a glowing review. If you ever need another special gift in the future, we would be more than happy to assist you. Warmest regards, Tom

Posted 5 months ago

“Ordered flowers for a special person's birthday and these have not been delivered. Very disappointing that Prestige use Royal Mail who are not reliable!”

Helpful Report

Posted 5 months ago

Hello Dawn, We're deeply sorry to hear about the disappointment caused by the non-delivery of your order. We understand how important it is for gifts to arrive on time, especially for special occasions like birthdays. We apologise for any inconvenience this has caused. I have checked your tracking link and can see that this was delivered on the correct date. Warm regards, Katie

Posted 5 months ago

“Had flowers delivered sat 22 June wilting roses also they went to the wrong address . Absolutely shocking customers service ! told me that they had looked at the photos and they were in line with there quality standards really what wilting flowers great quality and standards then 😂 Also offered me a 10.00 voucher when I buy again are they joking Prestweed should be there name would never recommend this company to anyone also I asked them to contact me twice tele but never they bothered They were 49.99 with free chocolates lol the flowers are now in the bin Wanted to attach photos but the site won’t load”

Helpful Report

Posted 5 months ago

Hello, I'm sorry to hear about your disappointing experience with our service. It's truly regrettable that the flowers you received were not up to the standard we strive for, and that they were delivered to the wrong address. This falls well below the level of service we aim to provide to our customers. We apologise for any inconvenience caused by the condition of the flowers and for the frustration you experienced with our customer service. Your feedback is valuable to us, and we are reviewing our processes to prevent similar issues in the future. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 5 months ago

“Website not user friendly at all”

Helpful Report

Posted 5 months ago

Hello Susan, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Tom

Posted 5 months ago

“Always lovely flowers and on time delivery. Recommend x”

Helpful Report

Posted 5 months ago

Dear Sally, thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your kind words and support. We are delighted to hear that our flowers have always been lovely and that we have consistently ensured on-time delivery for you. Your recommendation means the world to us. We look forward to continuing to provide you with beautiful flowers and excellent service. Warm regards, Tom

Posted 5 months ago

“Th Ed last bunch were excellent and just hope that the new order will be the same - beautiful flowers”

Helpful Report

Posted 5 months ago

Thank you so much for your glowing 5-star review of Prestige Flowers! We greatly appreciate your feedback and are thrilled to hear that you were satisfied with your previous order. Rest assured, we strive to consistently deliver beautiful flowers with each and every order. Once again, thank you for choosing Prestige Flowers for your floral needs! Best regards, Tom

Posted 5 months ago

“Always so easy to place an order. The bouquets are always very good and I don’t use any other florist anymore. I’ve used them numerous times as they are speedy and precise and the bouquets quality remain of a consistently high standard.”

Helpful Report

Posted 5 months ago

Thank you so much for giving Prestige Flowers a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you find placing an order with us always so easy. It means a lot to us that you trust us as your one and only florist. We take pride in our speedy and precise service, ensuring that the quality of our bouquets remains consistently high. Thank you again for your continued support, and we look forward to serving you in the future.

Posted 5 months ago

“Always competitively priced and always sending flowers on the day arranged.”

Helpful Report

Posted 5 months ago

Dear Kate, thank you so much for your fantastic 5-star rating of Prestige Flowers. We genuinely appreciate your support and are thrilled to hear that you are satisfied with our service. If you have any questions or need assistance, please don't hesitate to reach out. Thank you once again for your amazing review! Warm regards, Rosie

Posted 5 months ago

“Be warned. My mother's flowers never arrived. Royal Mail left them on a doorstep. We don't believe it was actually my mums doorstep as photo evidence could have been anyone's, she was in all day and there was no card posted through the door as alleged. When I complained to Prestige they basically said I has to take it up with Royal Mail myself, would not resend flowers or offer refund. Would definitely NEVER use again.”

Helpful Report

Posted 5 months ago

Hello Julia, I'm terribly sorry to hear about your disappointing experience. We sincerely apologise for the inconvenience caused by the delivery issue with your mother's flowers. We understand how important it is for gifts to arrive safely and on time, and it's clear that we fell short in this instance. Regarding your concerns about the delivery and the response you received from our customer service team, please know that we take your feedback seriously. We are currently investigating the matter further to understand what went wrong and to prevent similar issues in the future. Again, we apologise for the inconvenience caused and appreciate your understanding as we work to resolve this matter. Warm regards, Katie

Posted 5 months ago

“Flowers were brown. Paid for a large and they were shocking: so so disappointed as they were for my mum on for my sisters birthday who passed away. I am so upset with the quality for flowers which cost over £50. Would not recommend at all.”

Helpful Report

Posted 5 months ago

Dear Laura, thank you so much for taking the time to share your feedback and let us know about your recent experience with Prestige Flowers. We truly appreciate your openness and honesty. We would like to sincerely apologise for the disappointment you faced regarding the quality of the flowers you purchased. It is truly disheartening to hear that the flowers were not up to par, especially considering the significance of the occasion. We deeply regret any distress caused, and we understand how important it is for such a gesture to be perfect. I have located your order and can see that this has since been resolved. Warm regards, Tom

Posted 5 months ago

“Very disappointing. Poor quality flowers with stems and leaves already turning brown on delivery. Certainly not the quality or quantity depicted on the website. The packing method meant that the chocolates had all fallen out of their packaging. Will not be using this service in future.”

Helpful Report

Posted 5 months ago

Dear Paul, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We genuinely appreciate customers like you who share their thoughts with us, as it helps us improve our service. We're truly sorry to hear about the very disappointing experience you had. The poor quality of the flowers you received, with stems and leaves already turning brown upon delivery, is definitely not the kind of quality we strive to provide. Additionally, we apologise for the packing method which resulted in the chocolates falling out of their packaging. Please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“Got them delivered to my sister for her 30th birthday and she said they 'are the most beautiful flowers I have ever received '”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to leave us a 5-star rating for Prestige Flowers. We truly appreciate your feedback and support! Thank you again for choosing Prestige Flowers. We look forward to serving you again in the future! Warmest regards, Tom

Posted 5 months ago

“Ordered flowers for a special occasion for a friend. The flowers came in a box that looked like it had been run over. The flowers inside were wilted and unsalvageable. Contacted customer service who offered a £10 off for the next set? Not appropriate considering the flowers were worth a lot more and damaged! Asked for refund or another set to be sent. They eventually sent a new set and this was equally awful. Flowers were brown and ruined. Will never be using them again. Please don't waste your money.”

Helpful Report

Posted 5 months ago

Hello Sara, thank you so much for taking the time to share your experience with us regarding your recent order from Prestige Flowers. We truly appreciate your feedback and sincerely apologise for the disappointing condition in which your flowers arrived. We understand that the flowers were wilted upon arrival due to the damaged box, which is completely unacceptable. We also apologise for the inadequate compensation offered by our customer service team. We apologise for the second set of flowers being the same and for the frustration, this must have caused you. It is our priority to ensure that every customer receives the beautiful and fresh flowers they deserve. Once again, thank you for bringing these issues to our attention. We deeply regret the disappointment caused and hope for an opportunity to regain your trust in the future. Best Regards, Prestige Flowers Team

Posted 5 months ago

Prestige Flowers is rated 4.5 based on 270,356 reviews