Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,344 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers that arrived for my Nan’s birthday were wilted and older looking. This is very upsetting as I rarely get to see my Nan. Sadly this cannot be rectified now.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m truly sorry to hear about the condition of the flowers and the impact it had on your special occasion. This is not the experience we aim to provide, and I understand your disappointment. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this. Warm regards, Tom

Posted 2 months ago

“Disappointed they saying is fresh flowers but is not all was disgusting, this is not fresh and they put some random not was nice made.. Never not ordering anything from them, when I send the pictures they saying it’s delivery problem and they finding excuses…”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback with us. We are truly sorry to hear that the flowers you received did not meet your expectations. We understand how important it is for your flowers to arrive fresh and beautifully arranged, and we apologise that this was not the case. I have located your order and can see that this has since been resolved. Warm regards, Tom

Posted 2 months ago

“Want to send it elsewhere, its not working for me”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to provide us with your valuable feedback about your experience with Prestige Flowers. We truly appreciate your effort in letting us know about your recent order, and we apologise sincerely for any inconvenience caused. Once again, thank you for bringing this matter to our attention. We are committed to delivering excellent customer service and your feedback is invaluable in helping us achieve this goal. Best regards, Prestige Flowers

Posted 2 months ago

“Such a disappointment and awful customer service. I understand they have to advertise but they clearly photoshop and edit their picture and send out old brown flowers. They are so stingy with the flowers as well I think I got around 3 roses and 1 flower with a couple leaves and sticks trying to make it look more full. Do NOT order from here, name any shop Lidl, Aldi, Tesco any flowers would be better than these and the price we paid is disgusting for the product that came. There emails are ridiculous, refusing a return and refund. STAY AWAY. Waste of money and time. They shouldn’t even be a business I hope they are ashamed.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience. It’s disappointing to learn that the flowers and service you received did not meet your expectations, and I understand your frustration. Your feedback regarding the quality of the flowers and the representation in our advertising is concerning. This is not the standard we aim to uphold, and I apologize for the inconvenience caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“An abysmal service. I ordered flowers, a card and chocolates for our wedding anniversary. The card came soggy from a leakage from the flowers. The chocolates were some random inferior product, not even the Pralines we had ordered. Then the flowers were old-looking to start with, the roses in particular looked very sad. I complained to customer services and was asked to take photos from several angles which I did happily to show the state of the flowers. I was also asked to take the "guard petals" off the roses and wait as apparently, they were the cause of the roses looking old. They suggested that I follow the care guide which I did, (we buy flowers fairly often so we know what we are doing (though it is the first time buying from these clowns). After a week the roses have not opened and everything is ready for the bin. (see photo, day 8). They have refused to give a refund and keep implying that our care of the flowers is not very good. Very difficult "customer service". I will not buy from these unprofessionals again. I suggest you look elsewhere too.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. I’m truly sorry to hear about your experience. It’s clear that we fell short in several areas, and I understand your frustration. The issues you’ve described with the card, chocolates, and the condition of the roses are unacceptable. I apologise for the inconvenience and disappointment this has caused, especially given the special occasion. I also regret that our customer service team did not meet your expectations. It’s concerning to hear about the difficulty you faced with our resolution process and the implications regarding flower care. This is certainly not the service standard we aim for. I have contacted you via email. Best wishes, Ellie

Posted 2 months ago

“Such an easy process to order and delivery has always been on time. Flowers are as seen, beautiful and fresh and they last a good while. So many happy faces and a feeling of delight when they are delivered which is just what I wanted. Highly recommend.”

Helpful Report

Posted 2 months ago

Hello Julie, Thank you so much for your wonderful review! We’re thrilled to hear that you found the ordering process easy and that our flowers have consistently met your expectations. Knowing that our flowers bring joy and smiles is exactly what we strive for. Your recommendation means the world to us!

Posted 2 months ago

“I don’t like to moan about things, but when I received a picture from my mother of her birthday bouquet, I couldn’t help but feel an overwhelming and immediate sense of disappointment at what she’d received. I get that there are times when you need to accept a certain level of “advertisement vs. reality”, but at £64.00 worth of expenditure, I am gobsmacked that this was considered acceptable by the company for that price. I did purchase these at the last minute, but if this is what you’re going to offer people, then please don’t offer next day delivery!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m truly sorry to hear that you were disappointed with the bouquet and feel that it didn’t meet your expectations for the price. We strive to ensure that our arrangements match the quality and value represented online, and it’s disheartening to hear we fell short in this instance. Your feedback is important, and I will pass this on to the relevant department. Best wishes, Rosie

Posted 2 months ago

“Order never arrived. No help is being offered to try to resolve the problem. Would rate 0 stars if I could.”

Helpful Report

Posted 2 months ago

Hello Marcus, Thank you for your review. I’m truly sorry to hear that your order never arrived and for the lack of assistance you’ve experienced. This is certainly not the level of service we aim to provide. I have contacted you directly via email to hopefully resolve this. Best wishes, Ellie

Posted 2 months ago

“Failed to deliver on date required and then delivered following evening. I wanted fresh flowers as a birthday present!!! Not happy…”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m very sorry to hear that your flowers were not delivered on the date you requested, especially for such an important occasion. We understand how disappointing this must have been. I will feed this back to our Dispatch Manager. Warm regards, Tom

Posted 2 months ago

“Very user friendly. Easy to navigate.Two thumbs up.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We're delighted to hear that you found our platform user-friendly and easy to navigate.

Posted 2 months ago

“Prestige flowers have always been an excellent company to deal with and I would fully recommend them for all occasions.”

Helpful Report

Posted 2 months ago

Hello Helen, Thank you so much for your kind words! We're thrilled to hear that you've had such positive experiences with us. Your recommendation means a lot, and we’re grateful to be your go-to for all occasions.

Posted 2 months ago

“Our Flowers looked nothing like the advertisement online, I've seen much better in my local supermarket.”

Helpful Report

Posted 2 months ago

Hello Jason, Thank you for your review. I’m really sorry to hear that the flowers didn’t meet your expectations. We aim to provide beautiful arrangements that match our online images, and it’s disappointing to hear we missed the mark this time. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can look into this for you. Best wishes, Ellie

Posted 2 months ago

“Absolute garbage! Ordered on Thursday for Friday delivery. It is now Saturday afternoon and they are STILL with Royal Mail! So, presumably, the wizened remains will turn up on Monday! Go elsewhere! Premium prices for rock bottom service, bordering on false representation”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 2 months ago

“So appreciate you guys. Easy to navigate website. Great service. Very satisfied customer. Keep up the fab work!!”

Helpful Report

Posted 2 months ago

Hello Nik, Thank you for your wonderful review! We're so glad to hear that you found our website easy to navigate and enjoyed our service. It’s fantastic to know you’re a satisfied customer. We’ll definitely keep up the great work!

Posted 2 months ago

“Excellent service. My friend was delighted with her flowers. Will definitely use Prestige Flowers again Thank you.”

Helpful Report

Posted 2 months ago

Hello Linda, Thank you for your lovely review! We're so pleased to hear that your friend loved the flowers and that you were happy with our service. We look forward to serving you again in the future!

Posted 2 months ago

“Underwhelmed by the flowers I received would be putting it politely. £30 for 8 flowers is pretty mad. Especially when the photo on the website looks as it does. And this bouquet was meant to be £40! Madness I can understand why the Mrs hasn't posted about her getting her flowers delivered to her work as when I saw them I was gutted. 10000% sticking with the local flowers hopefully even if they can't fit me in to deliver the day I wanted.”

Helpful Report

Posted 2 months ago

Hello Mark, Thank you for your feedback. I’m really sorry to hear that you were disappointed with the flowers and felt they didn’t match the website photo or the price. We aim to provide quality and value, and it’s clear we missed the mark in this instance. The image shown on the website is a medium size as stated in the description. As you ordered a standard size, there are fewer stems. Warm regards, Rosie

Posted 2 months ago

“The flowers I received were not as shown on the website photo. Total mis advertising in my opinion. I won't ever use Prestige Flowers again. Very disappointed with there customer services aswell.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. I’m really sorry to hear that the flowers you received didn’t match the photo on our website and that you were disappointed with our customer service. This is not the experience we want for our customers. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 2 months ago

“Not overly impressed with the amount of flowers for the price I paid.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m sorry to hear that you feel the quantity of flowers didn’t meet your expectations for the price you paid. We strive to provide good value for our customers and appreciate your feedback. If not done already, please send us some photos of the flowers to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Rosie

Posted 2 months ago

“Terrible service. No email advising whether flowers had been delivered safely. I was advised the courier would provide tracking. None was provided. I will not use again.”

Helpful Report

Posted 2 months ago

Hello Amanda, Thank you for your feedback. We are so sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. Warm regards, Rosie

Posted 2 months ago

Prestige Flowers is rated 4.5 based on 270,344 reviews