Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,724 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 271,724 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pitiful flowers, both in quality and quantity (first two photos) in comparison to website photo. I appreciate there is always a degree of variation with seasonal availability but this is ridiculous, and also embarrassing from the sender’s point of view when seeing a “special occasion” marked by delivery of this.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience. I'm genuinely sorry to hear that the flowers you received did not meet your expectations in both quality and quantity. I understand how important it is for a special occasion to be marked with something truly lovely, and I apologise for falling short this time. If not done already, please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Ellie

Posted 1 month ago

“Flowers didn’t even open up and died within 3 days have emailed to try and sort something out had no response. Won’t be using again 💩”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave a review. I'm truly sorry to hear that the flowers you received did not open and that they wilted so quickly. That is certainly not the experience we aim to provide for our customers. I apologise for the lack of communication regarding your email. We appreciate your feedback and are committed to resolving this. I have contacted you via email. Warm regards, Ellie

Posted 1 month ago

“The website is great as it's easy to understand”

Helpful Report

Posted 1 month ago

Hello there, Thank you for your wonderful 5-star review! We're so pleased to hear that you found our website easy to understand. We strive to make the experience as smooth and enjoyable as possible, and your feedback truly validates our efforts! We can’t wait to assist you with your floral needs again soon! Best wishes, Tom

Posted 1 month ago

“VERY DISAPPOINTED!! The flowers delivered to my 91 year old friend were dying and in poor condition- unlike the picture that I ordered from. Not the uplifting gift that I hoped she would receive. Will never use this company again - it’s a rip off ! Looking at other reviews now I see that I’m not alone and nothing changes- just words!”

Helpful Report

Posted 1 month ago

Hello Lyn, Thank you for taking the time to share your feedback. I'm truly sorry to hear that the flowers you ordered did not meet your expectations, especially when sending a gift to your friend. It’s disheartening to hear that what arrived was not the uplifting surprise you intended. We aim to provide the highest quality and I apologise that we fell short in this instance. Your comments are valued and will be taken seriously as we work to improve our service. I have reached out via email. Warm regards, Ellie

Posted 1 month ago

“delivered promplty, seem fresh, but clearly much more basic version of what was on the photo online - I feel I payed 2.5 times flower shop price + delivery cost. Normally would give 2 star, but for the nice card included - giving 3 stars. Unlikely to use again.”

Helpful Report

Posted 1 month ago

Hello Artem, Thank you for taking the time to share your thoughts with us. I’m glad to hear that your order was delivered promptly and that the flowers seemed fresh. However, I’m truly sorry to learn that the arrangement fell short of your expectations compared to what you saw online. We always aim to provide beautiful and impressive arrangements, and it’s disappointing to know we didn’t achieve that for you. Your feedback regarding pricing and expectations is important, and we will definitely take it into consideration as we work to enhance our product offerings. I appreciate your understanding about the card, and I hope it added a personal touch to your delivery. Warm regards, Ellie

Posted 1 month ago

“The Prestige Flowers website is easy to navigate, has clear pictures and descriptions. It’s ideal ti have next day delivery. There are many choices of ad-ons too. The only surprising thing about the sure was to add a coupon code after submitting payment rather than before.”

Helpful Report

Posted 1 month ago

Hello Madeleine, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our website easy to navigate and appreciate our next-day delivery service. Your feedback is invaluable to us, and we’re always looking for ways to enhance the shopping experience. We hope to have the pleasure of serving you again in the future! Best wishes, Tom

Posted 1 month ago

“The beautiful looking bouquet I ordered was far from what my mum received for her birthday. I’ve bought better from a service station. Very disappointed!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the bouquet your mum received did not match your expectations. I understand how disappointing it can be when an order doesn't meet the quality we strive for at Prestige Flowers. We take your comments seriously and will use them to improve our service. Warm regards, Katie

Posted 1 month ago

“Take a look at the photos, it says it all. I am totally disgusted with the way Prestige has handled this situation. I ordered flowers for my mum to be delivered Dec 23rd. I also ordered a balloon saying Merry Christmas. My mum didnt receive anything. We checked the other properties surrounding my mother asking if anyone received them by mistake or saw them but that came up with nothing. Prestige has said they were delivered and the photo is showing this. As you can see you cannot make out who they were sent too nor the address they were sent to and I was never informed the flowers would be delivered in a dam box, and oh where’s the balloon. I have communicated with Prestige who have made every excuse under the sun to not give me my money back (did offer 10% off next order which there will not be) I am so disgusted with the handling of this situation and lack of responsibility Prestige has taken in this situation. Will never use them again and would not recommend them either.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback. I’m deeply sorry to hear about your experience and the disappointment it has caused, especially during such a meaningful time of year. It’s clear that we fell short of your expectations, and I sincerely apologise for the issues with your order and the way your concerns were handled. I can confirm that the balloon will have been in the box with the flowers. We send our orders in a box as we use Royal Mail for our deliveries, as advised on the website. This is to prevent any damage during transit. Warm regards, Katie

Posted 1 month ago

“I ordered flowers on line from Songapore to be delivered Thursday. I heard nothing from the recipient Thursday.. I chased this company Friday. They responded, asking for an address to deliver the rotting flowers. I provided that. Radio silence for most of today when I chased again , only to be sent a link to the royal mail with the ref number of my delivery. On putting this in, the royal mail said they tried (nobody there apparently even though there was / is), the auto message went on to say they would try again tomorrow. So the rotten flowers will sit in the van all weekend and what’s left of them get delivered on Monday ??? I don’t know, awaiting Jess’s response.”

Helpful Report

Posted 1 month ago

Hello Charlie, Thank you for bringing this to our attention. I’m truly sorry to hear about your experience and the disappointment it has caused. Sending flowers from abroad is a meaningful gesture, and I regret that we did not meet your expectations on this occasion. I apologise that our customer service team was unable to provide further assistance. I can see that the delivery is scheduled for today. However, if there are any issues with the flowers upon arrival, please send us photos of the bouquet along with your order number to enquiries@prestigeflowers.co.uk, ensuring you include 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 month ago

“Excellent service Good price and useful having the whole year delivery”

Helpful Report

Posted 1 month ago

Hello Rachel, Thank you so much for your wonderful 5-star review! We're delighted to know that you had an excellent experience with our service and that our pricing and year-round delivery option were beneficial for you. Your feedback truly encourages us to keep delivering the best! We can’t wait to assist you with more floral needs in the future! Best wishes, Tom.

Posted 1 month ago

“I have been using Prestige Flowers for years now! They offer great products at great prices and their next day delivery service is fantastic! They are the only online florist I’d ever use”

Helpful Report

Posted 1 month ago

Hello Stephen, Thank you so much for your incredible 5-star review! We’re delighted to hear that you’ve been a loyal customer for years and that our products and next-day delivery service have consistently met your expectations. Your trust in us as your go-to online florist truly means a lot! We can’t wait to help you make more beautiful memories with our flowers in the future! Best wishes, Tom.

Posted 1 month ago

“Nothing like pictures on web-site, price is ridiculous, will never buy from this company again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave a review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 1 month ago

“Really disappointed with the flowers that were sent to my son and his girlfriend in their new home. Flowers were dying after a couple of days and most buds didn’t open. Would have been better off going to the supermarket. Waste of £50!”

Helpful Report

Posted 1 month ago

Hello Nicola, Thank you for your review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. A meebr of our customer support team has now contacted you regarding this issue. we hope this can be resolved. Kind regards, Tom.

Posted 1 month ago

“I should have read reviews :( I ordered these flowers on a Sunday for Tuesday they arrived on Thursday several emails back and forth no real apology,lots of wasted time customer care seems to be AI generated that’s the only reason I can think of for such lack of empathy NOT HAPPY”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 1 month ago

“Terrible. Will never use again. Flowers were in transit for 26 hours before being delivered at 6.30pm the next day. Overnight in one hub, then to another hub for a very long time & then in a van for hours. Not local & no response to my email.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and we understand this must have been extremely upsetting. We send our blooms in bud with an aqua pack to ensure freshness during transit. Kind regards, Tom.

Posted 1 month ago

“Been using this company for many years now to send my mother in law flowers from Australia to uk, always arrive fresh and well packed ,would highly recommend this company, it's certainly the best by far ,and ty for such a great service over the years”

Helpful Report

Posted 1 month ago

Hello Jacqui, Thank you so much for your amazing 5-star review! We’re thrilled to hear that you’ve been using our service for years and that your mother-in-law has always received fresh and well-packed flowers. Your recommendation means the world to us! We truly appreciate your continued support and look forward to assisting you with more beautiful floral deliveries in the future. Best wishes, Katie.

Posted 1 month ago

“I ordered an orchid from the Prestige that states the plant is a classic orchid. No size details were given but it was shown as a 2 stem orchid in a nice pot, it was a gift for someone and was £32, £37 including postage. When the orchid arrived I could not give it as a gift. It is not a classic orchid but a minature, its flowers are less than 1 inch wide in full bloom, the plant does not fit in the pot it has been sent in, the pot is way too big and no attempt has been made to use moss or any other materials to plug the gap between the massive pot and the tiny plant - moss is shown in the pot in the photograph online. I am very disappointed and have offered many times to return the plant for a refund but this has been rejected with the same standard reply each time. I am very dissappointed as I have used Prestige and Haute on many occasions for gifts but will definitely not be using them again!”

Helpful Report

Posted 1 month ago

Hello Al, Thank you for your review. We sincerely regret that your experience with our orchid gift fell short of expectations. We understand your concerns regarding the size and presentation of the orchid, and we apologize if the item did not match the description or photo online. Your feedback is invaluable to us, and we’re sorry to hear our resolution options did not meet your expectations. We always strive to improve, and your comments will help us ensure that our products and service better align with customer expectations in the future. Kind regards, Tom.

Posted 1 month ago

“Easy to negotiate website, prices are clear and no hidden extras”

Helpful Report

Posted 1 month ago

Hello Kelly, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our website easy to navigate and appreciated our clear pricing. Transparency is important to us, and we're glad it made your shopping experience enjoyable. We look forward to serving you again soon! Best wishes, Katie.

Posted 1 month ago

“Poor service is an understatement. Flowers were NEVER delivered and as a 'gesture' they offered me a £5.99 credit note to Prestige account... After further dispute they raised the amount to £15 (bearing in mind I've paid £50!!). After another few emails they said they said they can deliver flowers on another requested day. This was 2 weeks after my Mum's birthday so I refused the 'offer'. I ended up raising dispute with my bank who refunded money to my account. SCAM SCAM SCAM!”

Helpful Report

Posted 1 month ago

Hello Joanna, Thank you for taking the time to leave a review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. The level of communication received on this occasion certainly wasn't to our usual high standard and details of this are currently being forwarded to the relevant team members to investigate further. By taking such measures, we are hopeful that issues such as this will not arise again in the future. Kind regards, Tom.

Posted 1 month ago

“Ordered flowers from here to congratulate a friend on her engagement. I ordered Large flowers for next day delivery directly to her. She messaged me yesterday to let me know the flowers died without blooming and sent me a photograph. The photograph shows the flowers dead before blooming and the bouquet its self looks empty. I tried to resolve this matter however was told that it was after 3 days of time of delivery. I found this to be quite unreasonable as I hadn’t seen the flowers with my own eyes as the company offer direct delivery. My friend didn’t want to initially say anything about the flowers and just gave them time to bloom but they never! Wouldn’t shop here again as the whole “3 days” seems really unreasonable in this case. Typically it won’t actually let me add the picture 😂. But they are really bad and I would say don’t bother ordering a large because they were absolutely empty!”

Helpful Report

Posted 1 month ago

Hello Amy, Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your recent experience and that the flowers did not meet your expectations. We aim to provide fresh and beautiful arrangements, so it’s disappointing to learn that this wasn’t the case for your order. We apologise for any inconvenience caused by our policy regarding reporting concerns within three days of delivery. While this policy is in place to help us quickly address issues with fresh products, we understand how this situation could feel unfair, especially given the circumstances of direct delivery. Your satisfaction is very important to us, and we’re committed to improving based on feedback like yours. Warm regards, Tom

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 271,724 reviews