Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,653 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would never order through Prestige flowers again, not only was my order damaged they wouldn’t resolve by sending another box due to delivery cost. Avoid at all cost”

Helpful Report

Posted 4 months ago

Hello Stacey, Thank you for your review. We’re very sorry to hear about your recent experience with us and that your box arrived damaged. This is not the level of service we strive for, and we completely understand your frustration. We are unable to send out an empty box because it wouldn’t contain the wooden support stick that helps protect the bouquet by preventing the box from crushing the stems. Without this, there’s a higher risk of the box being damaged in transit. Since there were no quality issues with the flowers themselves, we were unable to offer a refund for this order. Warm regards, Rosie

Posted 4 months ago

“I ordered rose and lily bouquet for my partner, well what turned up was an absolute disgrace for the money i paid i contacted customer service and was told there is nothing wrong with them and they have not even replied to my 2nd email, awful awful company my partner is so devastated and disappointed in the quality and price i paid for it.”

Helpful Report

Posted 4 months ago

Hello Jen, Thank you for your review. We sincerely apologise for the disappointment you and your partner experienced with the rose and lily bouquet. This is far from the level of service and quality we aim to provide, and we completely understand how upsetting this must have been, especially for such a special gift. I’m sorry to hear about the lack of response to your second email. I’ve reviewed our system and can confirm that we’ve only received one email from your address. It appears that the ticket was also closed on your end. I apologise if this wasn’t your intention. Warm regards, Rosie

Posted 4 months ago

“First time customer with Prestige. Order flowers for next day delivery for my Wife's birthday. Flowers did not arrive the next day. Royal Mail confirmed it was because they received the item too late from the seller. Contacted Prestige and was met with a barrage of defensiveness and an unwillingness to offer any kind of help or support. Basically was told it was not their issue. Prestige need to know that if they have issues with deliveries, it ultimately falls on them and looks very bad on their business. Once they have your money expect no kind of after care should you run into any issues post purchase.”

Helpful Report

Posted 4 months ago

Hello Tyler, Thank you for taking the time to share your feedback, and we sincerely apologize for the disappointment you experienced with your recent order. We understand how important it was for your wife’s birthday, and we are truly sorry that the flowers didn’t arrive on time. Your concerns regarding the handling of your issue are being taken seriously, and we will work to improve both our delivery processes and customer service experience. Warm regards, Tom

Posted 4 months ago

“My son sent me a lovely bunch of roses but they literally were only good for 1 day!! He mustve paid a fortune and is working overseas for our country, I havent the heart to tell him they lasted literally one day :(”

Helpful Report

Posted 4 months ago

Hello Jo, Thank you for sharing your experience, and we’re truly sorry to hear that the roses didn’t last as they should have. We understand how special this gift was, especially with your son sending them from overseas. Please reach out to our customer service team so we can make this right. We want to ensure every bouquet brings joy for more than just a day, and we’d love to help!

Posted 4 months ago

“Repeat customer, ordering is easy and products have never disappointed”

Helpful Report

Posted 4 months ago

Thank you so much for your continued support! We're thrilled to hear that ordering has been easy and that our products have consistently met your expectations. We truly appreciate your loyalty and look forward to serving you again soon!

Posted 4 months ago

“So far so good my neighbour loves them even though she keeps telling me of for buying them .but I don't care as she is so special to me”

Helpful Report

Posted 4 months ago

Hello Mark, Thank you for your lovely review! We’re so glad to hear that your neighbor loves the flowers, even if she gives you a hard time for buying them. It’s wonderful to show appreciation for special people in our lives. We’re here to help you make more memorable moments anytime!

Posted 4 months ago

“Ordered flowers for an aunt's birthday, arrived a day late and then wilted within a few days .. customer services were unhelpful!”

Helpful Report

Posted 4 months ago

Hello Debbie, Thank you for your review. I’m truly sorry to hear that your order was delayed and that you were disappointed with the quality of the flowers. Due to the distance between the delivery address and our distribution centre, transit times can occasionally be longer than expected, which we do mention on our website. As you reached out to us over a week after the delivery date without any photos, we were unable to investigate the issue further. As an online florist, we do require photographic evidence within three days of delivery to assist with such matters. Warm regards, Rosie

Posted 4 months ago

“Flowers just looked awful. Really dissatisfied. I never usually leave reviews good or bad but at 40 pounds I feel so disappointed. Could have gotten a more impressive bunch from local supermarket.”

Helpful Report

Posted 4 months ago

Hello Peter, Thank you for your review. I’m sorry to hear that you were dissatisfied with your recent order. We always strive to deliver beautiful arrangements, and it's disappointing to know we didn’t meet your expectations this time. Your feedback is invaluable, and I understand how frustrating it can be, especially for a significant purchase. We want our customers to feel they’ve received great value for their money. Please could you email us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 4 months ago

“Do not use this company. I paid £40 for flowers and card after my friend nan died. They sent a bunch of leaves and 5 roses and 1 tulip!!! After I complained I was told I should have complained within 3 days!!! Photos show what I ordered and what I actually recieved!”

Helpful Report

Posted 4 months ago

Hi Peter, I’m truly sorry to hear about your experience and the disappointment caused during such a sensitive time. We aim to provide beautiful floral arrangements, and it’s disheartening to learn that what you received did not meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 4 months ago

“Flowers looked nothing like the picture, ordered large and they are more like small, really disappointed”

Helpful Report

Posted 4 months ago

Hi Sharon, Thank you for your feedback. We’re sorry to hear that the flowers you received did not match your expectations or the images shown on our website. We strive to provide accurate representations, and it’s disappointing to hear we fell short this time. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Tom

Posted 4 months ago

“Although I initially made a mistake with delivery of the flowers, the system was unhelpful and inflexible and it was impossible to rectify the initial mistake. Despite assurances of help, a “computer says no” attitude prevailed. The flowers were quite pretty, but not exceptional.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback, and I’m sorry to hear about your experience. We understand how frustrating it can be when issues arise, and we apologise for the difficulty you faced in trying to amend your order. We always aim to provide excellent service and will review this situation to improve our system's flexibility. While we're glad the flowers were pretty, we regret that they didn’t meet your expectations fully. Warm regards, Katie

Posted 4 months ago

“After reading reviews I thought I would share my experience with Prestige Flowers. I live in Australia and order online. I have just ordered for the 4 th time. My friend and family in different parts England have been delighted with my floral gift. Keep up the good work. I will definitely use you in the future. 😊”

Helpful Report

Posted 4 months ago

Hell Susan, Thank you so much for taking the time to share your positive experience with Prestige Flowers! We're thrilled to hear that your friends and family in England have enjoyed the flowers, and we're so glad that you've chosen us multiple times from Australia.

Posted 4 months ago

“I wish I’d read the reviews before spending £36 on a bunch of flowers that arrived pretty much dead! I have emailed customer service to ask them to send me a fresh bunch because I don’t think it’s acceptable to pay for an expensive bouquet that is dead! Tbh I could have bought a bunch from my local garage in better condition for a fraction of the price. I am waiting for their response and will update you all here. Let’s see if their satisfaction garuantee is honoured!”

Helpful Report

Posted 4 months ago

Hello Katy, Thank you for sharing your experience, and we sincerely apologise for the condition in which your flowers arrived. This is certainly not the standard we aim for, and we completely understand your frustration. We’re glad you’ve already reached out to customer service. We hope that this can be resolved. Best wishes, Rosie

Posted 4 months ago

“DO NOT USE!! flowers late, Customer help is one big fob off with excuse after excuse. This is a cowboy operation”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We're truly sorry to hear about your experience and understand your frustration. This is not the level of service we strive to provide. We apologize for the delay and any issues you encountered with our customer service. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that your order is out for delivery today. Warm regards, Katie

Posted 4 months ago

“Absolute rip off, local garage provides a better selection! Not worth the money! £55 for 6 flowers, unable to load photos! Happy to provide if customer support get in contact.”

Helpful Report

Posted 4 months ago

Hello Nic, Thank you for your feedback, and we’re sorry to hear that you’re disappointed with your order. We understand your frustration and apologise if the arrangement didn’t meet your expectations. Our goal is to provide high-quality flowers that reflect the value, and it’s clear we didn’t deliver in this case. We’d be happy to look into this further and appreciate your offer to share photos. Our customer support team will be in touch shortly to resolve this for you. Thank you for bringing it to our attention. Best wishes, Katie

Posted 4 months ago

“Absolute rip off. What ive received is laughable for the price it cost, even spent an extra £10 for the large bouquet and there's nothing large about it. If the funeral wasn't tomorrow I'd be wanting to return this waste of money. 5 roses and 6 lilies for £42, jokers.”

Helpful Report

Posted 4 months ago

Hello Ashley, Thank you for your feedback, and we're truly sorry to hear that you're disappointed with your order. We aim to provide high-quality arrangements that match the price and expectations, and it’s clear that we missed the mark this time. Please accept our sincere apologies, especially given the importance of this occasion. We will be reaching out to you directly to make this right. Thank you for bringing this to our attention, and again, our deepest apologies during this difficult time. Warm regards, Katie

Posted 4 months ago

“Disappointed that they arrived a day late. Flowers don’t last long and they missed the occasion they were being sent for.”

Helpful Report

Posted 4 months ago

Hello Charlie, Thank you for your feedback, and we're truly sorry to hear that the flowers arrived late and missed the special occasion. We understand how important timely delivery is, especially for meaningful moments. Please know that this is not the experience we aim to provide, and we would love the opportunity to make it right. I have located your order and contacted you directly via email. Best wishes, Ellie

Posted 4 months ago

“Terrible service, delivery 2 days late, who wants flowers or a food hamper that have been in transit for almost a week! No refunds as they have covered everything in small print. Avoid disappointment! shop anywhere else!!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback, and I sincerely apologise for the inconvenience you’ve experienced. We completely understand your frustration with the delayed delivery, especially when it comes to items like flowers and food hampers. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. While we do our best to ensure timely deliveries, it’s clear we fell short in this instance. I’m sorry that this has caused disappointment. Warm regards, Katie

Posted 4 months ago

“This is the worst bouquet of flowers I have ever seen. Most are pretty much dead or will be by tomorrow, also my Husband ordered them to be delivered at a certain time but we're an hour late. I'm very upset. We don't have £60 to throw into the bin and what was meant to be a sweet romantic gesture had turned out to have ruined our Anniversary today. Unacceptable”

Helpful Report

Posted 4 months ago

Hello Kelly, Thank you for sharing your feedback, and I sincerely apologise for the disappointment and frustration this has caused on such an important day. We completely understand how upsetting this must be, especially given the significance of your anniversary. The condition of the flowers and the delayed delivery are far below the standards we strive to maintain. Please know that we take this very seriously, and I’d like to make it right for you. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 4 months ago

“Ordered some flowers for my aunts birthday, Royal Mail said they were delivered, Prestige said they weren’t as I hadn’t given them the correct address! The full postcode was entered and gave the address from their website!!!!! They arranged another delivery date and still no flowers! Emailed yet again, asked for a refund and still nothing! Would not recommend using Prestige flowers as they will let you down!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback, and I sincerely apologise for the frustration you've experienced. This is certainly not the level of service we aim to provide. It sounds like there was some confusion with the delivery, and I’m sorry to hear that your aunt didn’t receive her flowers as planned. I have located your order and contacted you directly via email. Best wishes, Ellie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 271,653 reviews