Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,358 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,358 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your password requirement is a complete hassel and totally unnecessary”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your feedback about our password requirements. We understand that password policies can sometimes feel cumbersome, and we apologise for any inconvenience this has caused. We do have the option on our website to checkout as a guest. Warm regards, Tom

Posted 5 months ago

“Decent prices and an easy to use website!”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to rate Prestige Flowers with 5 stars! We are thrilled to hear that you had a positive experience with us. We are glad that you found our prices to be decent and our website easy to use. At Prestige Flowers, we strive to provide our customers with both competitive prices and a seamless shopping experience. Once again, we truly appreciate your feedback and look forward to serving you again in the future. Best regards, Tom

Posted 5 months ago

“Very disappointed that the flowers - ordered on the 17th for delivery on the 19th - arrived a day late... the day after the 80th birthday celebration for which the flowers were ordered for.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate your honesty and for bringing this matter to our attention. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 5 months ago

“This company has the most beautiful plants flowers and gifts always deliver on time i would recommend prestige flowers to any one with a 100 greentree you won't be disappointed,”

Helpful Report

Posted 5 months ago

Dear Tracey, thank you so much for taking the time to give Prestige Flowers a glowing 5-star rating! We truly appreciate your kind words and support. Thank you once again for your fantastic rating and for recommending us to others. We are grateful for your continued support. Warmest regards, Rosie

Posted 5 months ago

“Flowers arrived a day late. I paid extra for the medium bunch, and there was about a hand full of flowers and lots of greenery. By the 3rd day the flowers were dieing off, as too was the greenery that was in the (so called bouquet). I contacted customer care who firstly offered a £5.99 credit to be applied to my account. I rejected that, and then received another offer of £10 credit to my account. I have however declined it, as this is not the first time I have had issues with the quality and size of the flowers, but also the delivery service they use are not fulfilling the next day delivery service, and they just leave the box outside exposed to the elements.”

Helpful Report

Posted 5 months ago

Hello Jacqui, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and for bringing these issues to our attention. We want to sincerely apologise for the inconvenience caused by the late delivery of your flowers and for the disappointment with the size and quality of the bouquet. We understand how important it is for our customers to receive their orders on time and to enjoy a beautiful arrangement. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 5 months ago

“Excellent flowers lasted over the time stated”

Helpful Report

Posted 5 months ago

Dear Lisa, thank you so much for your 5-star rating of Prestige Flowers! We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. We are delighted that you found our flowers to be excellent and that they lasted longer than expected. Thank you once again for choosing Prestige Flowers and for taking the time to share your wonderful experience with us. Warm regards, Katie

Posted 5 months ago

“I have used Prestige Flowers twice now. I am processing online from NZ each time. Great service, easy to use website. Thanks so much.”

Helpful Report

Posted 5 months ago

Thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your support and are thrilled to hear that you have had a great experience with our service. We're glad that our website was easy for you to navigate and that you found our service satisfactory, even when processing your orders from NZ. Thank you for choosing Prestige Flowers, and we look forward to serving you again in the future!

Posted 5 months ago

“Never got there”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We sincerely appreciate your honest review and apologise for any inconvenience caused. We are truly sorry to hear that your flowers never arrived as expected. This is certainly not the level of service we strive to provide, and we understand how frustrating it must have been for you. Your feedback is invaluable in helping us identify areas for improvement. If not done already, please contact our team at enquiries@prestigeflower.co.uk with your order number and we would be happy to assist further. Warm regards, Rosie

Posted 5 months ago

“Ordered flowers to be delivered today. They arrived in Tyneside MC at 5.15 am today, now 6.20pm and still not arrived. Tracking for post office a waste of time. Have emailed, fb messenger & rang number, lines closed at 3.30 pm even though your website says office open until 5 pm & your recorded message says the same. Absolutely fuming. Your customer service is shocking. I would not recommend this company to anybody & will never use again. I hope you read this and contact me ASAP.”

Helpful Report

Posted 5 months ago

Hello Sylvia, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We genuinely appreciate customers like you who provide us with valuable insight. We sincerely apologise for the delay in delivering your flowers. We understand how important timely delivery is, and we are truly sorry for any inconvenience caused. Our team is currently looking into this matter to understand why the flowers did not arrive as expected and to rectify the situation promptly. I have located your order and can see that our team has got back to you. Warm regards, Rosie

Posted 5 months ago

“I received these flowers yesterday, they were sent the day before. They were absolutely disgusting, all but a few were limp and dying and the rest were brown round the edges! I think your company is appalling and are conning people right left and centre”

Helpful Report

Posted 5 months ago

Dear Carolyn, thank you so much for taking the time to share your honest feedback about your recent experience with Prestige Flowers. We truly appreciate customers like you who take the time to let us know about their experiences. We are truly sorry to hear about the condition of the flowers that arrived. We understand how disappointing it must have been to receive a bouquet that was far from what you expected. We apologise for any inconvenience this may have caused you. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“Prestige flowers always deliver top quality flowers at great prices. They have never let me down and are now the only florist I use.”

Helpful Report

Posted 5 months ago

Dear Simon, thank you so much for your outstanding 5-star rating of Prestige Flowers! We greatly appreciate your kind words and are thrilled to hear that you were satisfied with the top quality flowers we delivered at great prices. It brings us immense joy to know that we have never let you down and that we have become your trusted and preferred florist. Rest assured, we will continue to strive for excellence in providing you with the most exquisite blooms and exceptional customer service. Thank you once again for your support and loyalty. We look forward to serving you again in the future. Warmest regards, The Prestige Flowers Team

Posted 5 months ago

“Hello, I ordered flowers on the next day delivery understanding they would come today not this evening. I’ve had no notice of when they well, actually arrive🤷🏻‍♂️”

Helpful Report

Posted 5 months ago

Dear Roger, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate customers like you who take the time to let us know about their concerns. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best regards, Prestige Flowers Customer Support

Posted 5 months ago

“Always use not a problem , perfect flowers evey time”

Helpful Report

Posted 5 months ago

Dear Simon, thank you so much for giving Prestige Flowers a 5-star rating! We truly value your feedback and we are grateful for your support. Once again, thank you for choosing Prestige Flowers. We appreciate your continued loyalty and we look forward to serving you again in the future. Best regards, Tom

Posted 5 months ago

“You need to do some work on your web page. It didn't fit my iPhone mini screen and I couldn't access the buttons at the bottom to proceed to subsequent pages. I had to resort to using a laptop.”

Helpful Report

Posted 5 months ago

Hello David, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Rosie

Posted 5 months ago

“Why is your customer services are not responding and your phone line closed??? Trying to get an update on my order for hours now and it should have been delivered today. Can someone help please? Your system doesn’t even recognise my order number! 😡 Is this a scam as your tracker doesn’t even recognise my order number!”

Helpful Report

Posted 5 months ago

Hello Zerrin, thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We sincerely appreciate customers like you who let us know about their concerns and issues. We apologise for the inconvenience caused by our unresponsive customer service and closed phone line. It is clear that we have let you down and we deeply regret the delay and frustration you have faced in trying to get an update on your order. We assure you that this is not reflective of our usual service standards. I can see that our team have responded to you this morning and this was delivered as requested on the 19th. Warm regards, Rosie

Posted 5 months ago

“Too complicated to use website. Continually badgers you for add-ons and we found an extra 50p added for a deluxe card (?) that we didn't want but you have to take off rather than add. The address drop down didn't open fully so we had to enter the address manually. Sorry, we won't use you again or recommend you. Fail.”

Helpful Report

Posted 5 months ago

Hello Leigh, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Rosie

Posted 5 months ago

“Shocking service. Flowers delivered late, bouquet is much smaller than photo and flowers in very poor condition. So disappointed”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and bringing these issues to our attention. Please accept our sincerest apologies for the shocking service you received. We understand how important it is for flowers to be delivered on time, in excellent condition, and in accordance with the images displayed on our website. We are deeply sorry for failing to meet your expectations in these regards. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 5 months ago

“Day late and wrong order , won’t use again”

Helpful Report

Posted 5 months ago

Hello Chris, thank you ever so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We deeply appreciate customers like yourself who provide valuable insights into their interactions with our service. Firstly, we would like to offer our sincerest apologies for the inconvenience caused by the delay with your delivery as well as the incorrect order. Your satisfaction is of utmost importance to us, and we deeply regret that we fell short of delivering our usual high standards on this occasion. Your feedback regarding not using our service again has been duly noted, and we truly value your honesty. I have located your order and contacted you via email. Once again, thank you for bringing these matters to our attention, Chris. Your feedback serves as a priceless reminder for us to continually improve our services and ensure that incidents like these do not occur again in the future. Best wishes, Ellie

Posted 5 months ago

“Easy to order, beautiful flowers and reasonably priced! Thank you so much Prestige Flowers! I will return! Kev”

Helpful Report

Posted 5 months ago

Dear Kevin, thank you so much for your wonderful 5-star rating of Prestige Flowers! We are thrilled to hear that our service was easy to use and that you found our flowers beautiful and reasonably priced. Your kind words mean a lot to us! We truly appreciate your support and we can't wait to have you back as our valued customer. If there's anything else we can do to enhance your future experiences, please don't hesitate to let us know. Warm regards, The Prestige Flowers Team

Posted 5 months ago

“I bought a” large bunch” for my wife’s 60th Birthday. All I can say is, if this was the large bunch, I would hate to see the small version. One rose stem was cut in half, one rose was wilting, ( out of 5). It all smacked of accountants run this business. You get the absolute minimum for your money.”

Helpful Report

Posted 5 months ago

Dear Paul, we appreciate your feedback and are glad to hear that you were mostly satisfied with your purchase. We apologise for any disappointment caused by the size of the large bunch you ordered for your wife's 60th birthday. We assure you that this is not the standard we strive for. We understand your concerns about the quality of the bouquet, and we want to assure you that we have taken your feedback seriously. Our team is always working on improving our products and services. We appreciate your support and hope to have the opportunity to serve you again in the future. Please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

Prestige Flowers is rated 4.5 based on 270,358 reviews