Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,708 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 271,708 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son sent me a luxury Tikal arrangement for xmas. Arrived 23rd dec.in the evening. By the following day 2 roses and 2 cala lillies were dead. One cala had black all over. Even some rose leaves had shrivelled and died. Obviously not fresh, i have 40 years experience with flowers and these were awful. I know they were expensive so would expect a first class standard. My son should have a refund. Will tell him never to use Prestige again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m really sorry to hear about your experience with the Tikal arrangement you received. We take great pride in the quality of our flowers, and it’s disappointing to learn that we fell short in this instance. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 2 months ago

“I ordered flowers to be delivered for Christmas Eve and they didn’t get delivered this is second time it’s happened saying it be delivered and still not!! So if ordering flowers from this company be aware the person will get them wilted or dead… oh and still waiting for delivery”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience with us, though I’m truly sorry to hear that your flowers were not delivered as promised for Christmas Eve. We understand how disappointing that must be, especially during such a special time of year. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If there are any issues with the flowers due to the delay, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 2 months ago

“I ordered Flowers to be delivered on December 5th for my sister's 90th birthday, a very special occasion. I was informed this morning that they never arrived. This ruined the whole day for my sister and for me. I received an email from 8local florist who confirmed that the oder had filled and was ready for delivery. The order # is 8333286. I contacted the local florist who was responsible for this order and informed them that unless I received an immediate refund, I will inform the appropriate local authorities of ONLINE CONSUMER FRAUD AND DECEPTION. I don't know about the UK, but in my country this is a very serious offense and is dealt with accordingly. Have a Merry Christmas. Alan Couperwhite, Calgary, Alberta, Canada.”

Helpful Report

Posted 2 months ago

Hello Alan, Thank you for sharing your experience with us, though I’m deeply sorry to hear that the flowers did not arrive as planned for such a significant occasion. I understand how disappointing this must be for both you and your sister, especially on her 90th birthday. Our customer service team did reach out via email on the 4th regarding your order. However, we did not receive a response. Our team have resent the email today. Warm regards, Tom

Posted 2 months ago

“The Service itself was Spot on, the flowers arrived on time. Sadly the Bouquet looked like they used the leftovers in the Florist Shop and nowhere near the offer…”

Helpful Report

Posted 2 months ago

Hello Kristin, Thank you for your honest review. We're thrilled to hear that our service met your expectations and that the flowers arrived on time. However, I'm truly sorry to learn that the bouquet did not reflect the quality you expected. We aim to provide only the best, and your feedback is invaluable in helping us achieve that. We'll certainly take your comments on board as we strive to improve our offerings. Thank you for sharing your experience with us. Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Ordered on 23rd for delivery on 24th. Now the 25th and no flowers. Had I known you couldn't deliver on your promise I would have collected from the shop - as I will do in future.”

Helpful Report

Posted 2 months ago

Hello Eric, Thank you for sharing your experience with us. I’m truly sorry to hear that your flowers did not arrive on the expected date and that this has led to disappointment. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If there are any issues with the flowers due to this delay, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 2 months ago

“Ros es ordered for my freind were well received & she rang to tell me”

Helpful Report

Posted 2 months ago

Hello Cath, Thank you so much for your lovely 5-star review! We're thrilled to hear that the roses were well received by your friend, and it's wonderful that she took the time to call you about it. Your support means a lot to us, and we look forward to serving you again in the future! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Order was delivered on time, after much to and fro regarding the delivery address, ( it was on the original order). Biggest disappointment for my 84 year old mother was the roses that were very , very sad. She had to remove the dead and black outer petals. Nearly £50 spent for dying flowers. First time customer and unless I get a response from this review, I'll never use you again and will advise anyone I know to do the same.”

Helpful Report

Posted 2 months ago

Hello S., Thank you for sharing your feedback with us. I’m sincerely sorry to hear about your experience with the roses and any distress this may have caused your mother. We want every customer to receive beautiful blooms, especially for those special moments. Your comments about the condition of the flowers are taken seriously, and I appreciate you bringing this to our attention. Our customer service team has reached out. Best wishes, Katie

Posted 2 months ago

“Only gave this a 2 star rating due to delivery being on time. Very disappointed with the flowers that arrived. The flowers that I ordered was Rose and Lilly with plenty of green foliage plenty of pink lillies and pink roses. Instead I got 4 red roses couple of freesias and a few green foliage and gold sprayed leaves. Yes it was last minute but paying £31 in total I could have bought these for £6 at the petrol station. First photo is what I ordered and the rest is what I received.”

Helpful Report

Posted 2 months ago

Hello Sarah, Thank you for sharing your feedback with us. I’m pleased to hear that the delivery was timely, but I’m genuinely sorry to learn that the flowers did not meet your expectations. We understand how important it is for our arrangements to reflect the quality that our customers anticipate. Your comments regarding the content of the bouquet are invaluable and will be shared with our team as we continually strive to improve our offerings. Our customer service team have responded to your email today. Best wishes, Katie

Posted 2 months ago

“flowers on website look attractive. hope to equally be surprised on delivery.”

Helpful Report

Posted 2 months ago

Hello there, Thank you for your great 4-star review! We're so pleased to hear that you find the flowers on our website attractive. We truly hope the delivery brings you the surprise you’re looking for! Your feedback is important to us, and we’re here to ensure your experience exceeds your expectations. Best wishes, The Prestige Flowers Team

Posted 2 months ago

“To be honest or nearly £40 very disappointing, my bouquet was not how I imagined, I had no feed for the flowers and more hedge row than I needed. I asked for a medium bouquet but if that was medium small must be 2 flowers and all the hedge row they can get in the wrapping”

Helpful Report

Posted 2 months ago

Hello Mr Adlam, Thank you for sharing your feedback with us. I’m really sorry to hear that your bouquet did not meet your expectations and that you felt it lacked the quality you anticipated for the price. We strive to create beautiful arrangements that delight our customers, and I regret that we fell short in your case. Please could you share some images of the bouquet with us at enquiries@prestigeflowers.co.uk? Please be sure to include your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 months ago

“Paid £40 for a bouquet I could of got a better spray in Asda for £20”

Helpful Report

Posted 2 months ago

Hello Roy, Thank you for your feedback. I’m sorry to hear that the bouquet did not meet your expectations and that you felt it didn’t represent the value you anticipated. We always aim to provide high-quality arrangements that delight our customers, and it's clear we fell short in your case. If possible, please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, and we would be happy to look into this for you. Best wishes, Rosie

Posted 2 months ago

“The flowers delivered to my Mother in law 23/12/24 were an absolute disgrace. 5 roses a few dead and droopy tulips and a mish mash of greenery. I will never use this company again”

Helpful Report

Posted 2 months ago

Hello Catherine, Thank you for sharing your feedback with us. I’m truly sorry to hear that the flowers delivered to your mother-in-law did not meet your expectations. We aim to provide beautiful arrangements that bring joy, and it’s disappointing to learn that this was not the case. Your comments about the condition of the flowers are important to us and will be taken seriously as we strive to improve our service. Please could you reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 months ago

“Item delivery delayed 3 times - will not arrive in time for Christmas. Furious. Will never use again. No communication, no apology. Appalling service.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience with us. I sincerely apologise for the delays you’ve encountered with your order. We understand how frustrating it is when things don't go as planned, especially during such an important time like Christmas. Please know that your feedback is crucial to us, and we are looking into the lack of communication and the overall service you’ve received. Best regards, Tom

Posted 2 months ago

“Thank you once again prestige flowers,our Christmas bouquet is absolutely stunning and so fresh.So glad I found you.Have a lovely Christmas.x”

Helpful Report

Posted 2 months ago

Hello Muriel, Thank you ever so much for your wonderful 5-star review! We're absolutely delighted to hear that you found your Christmas bouquet stunning and fresh. It means the world to us to know you’re happy with our service. Wishing you a lovely Christmas as well! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Beyond angry and disappointed. Prestige Hamper was not delivered and customer service nonexistent. Has this company dropped off the earth??!! They took my money and left me nothing.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m genuinely sorry to hear about your experience with Prestige Flowers. It's deeply disappointing to know that your order was not delivered and that you felt unsupported in reaching out to us. We strive to ensure that every customer’s experience is a positive one, and it sounds like we have fallen short in this instance. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 months ago

“Ordered a birthday flower for my bestie's birthday for 22 Dec. What arrived was a scraggly 'bouquet' unlike the picture from the website. I thought I could trust Prestige Flowers to carry our love from Singapore over to my best friend in Scotland. 2 flower stems were already broken off in the box. Flowers did not even bloom. I include the photos what was received compared to what was in the website. I want a 50% refund.”

Helpful Report

Posted 2 months ago

Hello Rosita, Thank you for your feedback, and I'm truly sorry to hear that your experience did not meet your expectations. It’s disheartening to know that the bouquet you ordered did not reflect the quality we aim to provide, especially for such a special occasion as a birthday. Please could you send us some images, including a birds-eye view, to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 2 months ago

“I would give this company zero stars. I ordered some flowers and quickly realized I had put the wrong door number. I emailed immediately to ask them to correct this to be informed that it couldn’t happen ( the day after). They sent them to the address given, still not corrected & that person refused them, royal mail returned them to this company and despite 3 emails with the correct house number they then resent to the wrong address again. By now, the flowers would be dead anyway They offered me a £15 voucher for my next purchase to which I responded that I didn’t want it as I wouldn’t be using again or recommending them either Absolute joke of a company”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback with us. I’m genuinely sorry to hear about the issues you encountered with your order and the frustration it caused. We understand how crucial it is for deliveries to be handled correctly, especially when you have a specific address in mind. Your experience did not reflect the standards we aim to uphold, and I apologise for the inconvenience this has caused you. I appreciate your comments, as they help us identify areas for improvement within our service. Best wishes, Rosie

Posted 2 months ago

“I bought these for a friend as a thank you. I only ordered them yesterday, & they were delivered today - Christmas Eve! And they were tulips which is a bit more special at this time of year!”

Helpful Report

Posted 2 months ago

Hello Nicola, Thank you for your fantastic 5-star review! We’re overjoyed to hear that your friend received the tulips on Christmas Eve – it’s always lovely to brighten someone’s day, especially this time of year. Your kind words truly motivate us to continue providing exceptional service. Wishing you and your loved ones a wonderful holiday! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Roses are dying not even a day old.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback with us. I’m very sorry to hear that the roses you received were not fresh and have already begun to wilt. This falls short of the quality we aim to deliver and the experience we intend for our customers. Your comments are greatly appreciated and will help us enhance our quality control processes moving forward. I have reached out directly via email. Best wishes, Ellie

Posted 2 months ago

“Avoid at all costs. Absolute cowboys. Money taken, no delivery, lines closed.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback, and I'm genuinely sorry to hear about the issues you encountered with your order. It’s incredibly frustrating when expectations are not met, especially when it involves something as important as a delivery. Our customer service team have responded to your email. Best wishes, The Prestige Flowers Team

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 271,708 reviews