Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,347 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a few times now and the flowers have always been stunning and fresh and lasted a long time. Will always order from here for any future bouquets”

Helpful Report

Posted 3 months ago

Dear Rachel, thank you so much for taking the time to give Prestige Flowers a 5-star rating! We appreciate your kind words and are thrilled to hear that you have been consistently satisfied with the stunning and fresh flowers you received from us. It's wonderful to know that they have also lasted a long time, bringing joy for an extended period. We are honored to be your go-to choice for future bouquets and we look forward to serving you again! Best regards, Rosie

Posted 3 months ago

“Very easy to use and follow instructions. Thanks.”

Helpful Report

Posted 3 months ago

Dear Michelle, thank you so much for giving Prestige Flowers a 5-star rating! We really appreciate your kind gesture and are thrilled to hear that you found our service very easy to use and that you follow instructions. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. Thank you once again for your support and for choosing Prestige Flowers. We hope to serve you again in the future! Best regards, Rosie

Posted 3 months ago

“Terrible service! Despite on web-site they say "next day delivery', in reality, the day the flowers should have been delivered and I already got order confirmation, I received an email that "they have decided to postpone to another day". There was birthday card for my sister in the order as well, so they knew flowers were dedicated to special occasion. I asked to refund money - BUT they REFUSED. Moreover, when finally delivered 2 days later, they packed the birthday flowers in BLACK wrapping - I guess on purpose as I started to argue. NEVER BUY FROM PRESTIGE FLOWERS UK!”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide us with your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and we deeply apologise for the issues you faced. We understand how frustrating it must have been to receive an email stating that the delivery had been postponed. As the order was placed after the cut-off time for next-day delivery, this was the earliest we could arrange for it to be sent, as advised in the email. Warm regards, Rosie

Posted 3 months ago

“Be Careful about sites or groups on Facebook that promise high ROI if you invest with them. I got ripped off after I invested my hard earned money with one group I contacted via Facebook. I invested 32,000 USD and got an interest of about 11,000 USD after a month which appeared on my dashboard. Few days later I was asked to invest in their Gold package and that informed me to invest about 250,000 to get about 1,000,000 USD in less than one month. After I enrolled in this package I was unable to withdraw after two months, I tried severally and texted support but was asked to invest more then I knew it was a scam. I read about Mrs. Lisa Elizabeth how she recover people money back and quickly contacted her. After meeting up with her requirements, all my money was recovered in less than seven days without any trouble. I am here to testify how I was able to recover all my funds back in less than 72 hours and all thanks to Mrs. Lisa Elizabeth, if you have lost so much in investing and now you are worried how you going to recover your funds back, here I am testify how Mrs. Lisa Elizabeth recover all my funds back, if you want to recover all your funds back, contact her Mrs. Lisa Elizabeth mail ::: lisaellzabet 662 @ gm ail . com WhatsApp :: +1 301 658 0921”

Helpful Report

Posted 3 months ago

“Lovely flowers great service”

Helpful Report

Posted 3 months ago

Dear Elizabeth, thank you so much for your fantastic 5-star rating of Prestige Flowers! We greatly appreciate your kind words and are thrilled to hear that you found our flowers to be lovely and our service to be great. Your satisfaction is our top priority, and reviews like yours keep us motivated to continuously strive for excellence. Once again, thank you for choosing Prestige Flowers. We look forward to serving you again in the future! Best regards, Rosie

Posted 3 months ago

“After 4 days the roses in were dead and the lilies not to far behind. After 5 days all dead! Really disappointing. Customer service said they have a 3 day policy if you have an issue . For £40 I'd like them to last longer than 4 days. Back to supermarket flowers for us . Better quality and last longer. This is the second time I've had an issue with prestige quality.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honest review and apologise for the unfortunate incident you encountered. We understand how disappointing it must have been to discover that the roses and lilies did not last as long as expected. We sincerely apologise for any inconvenience caused by this. We do have a 3-day policy in place for addressing any issues, but we understand that this did not meet your expectations considering the price you paid. We value your feedback and your satisfaction is of utmost importance to us. We would like to assure you that we continuously strive to improve our product quality and longevity. Once again, we sincerely apologise for any disappointment caused. Best regards, Prestige Flowers

Posted 3 months ago

“This is a website review, the flowers are fine. Website doesn't permit Apple password manager to insert password. Postcode doesn't always prompt full address autofil. Final button never works first time.”

Helpful Report

Posted 3 months ago

Dear Ian, thank you so much for taking the time to share your feedback on Prestige Flowers. We truly appreciate customers like you who let us know about their experience with our website. We apologise for the inconvenience caused by our website's restriction on the Apple password. We understand the importance of seamless login experiences, and we will work towards resolving this issue to ensure a smoother process for you and other users. Once again, thank you for bringing these issues to our attention. We value your feedback and will continue working hard to ensure your satisfaction with Prestige Flowers

Posted 3 months ago

“Great idea , easy to use , brownie points winner … just do it”

Helpful Report

Posted 3 months ago

Dear Adam, thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind feedback. Once again, thank you for your support and for taking the time to share your thoughts. It means the world to us! Best regards, The Prestige Flowers Team

Posted 3 months ago

“Look absolutely nothin like the picture.”

Helpful Report

Posted 3 months ago

Dear Jess, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate customers like you who communicate with us and help us improve. We sincerely apologise that the flowers you received did not look anything like the picture. We understand how disappointing this must have been for you. Our aim is always to provide our customers with the highest quality products that mirror the images on our website. I have located your order and can see that our customer service team has arranged a fresh bouquet for delivery. Best wishes, Katie

Posted 3 months ago

“I love the site. It is very easy to navigate, always has a great selection of bouguets etc. Payment methods are simple. I will continue to use Prestige Flowers when sending gifts to my friends and family.”

Helpful Report

Posted 3 months ago

Dear Marilyn, thank you so much for giving Prestige Flowers a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you love our website. We take great pride in creating an easy-to-navigate platform with a wide selection of bouquets and more. Making the payment process simple for our customers is one of our top priorities. We're delighted to know that you will continue to choose Prestige Flowers when sending gifts to your loved ones. Your support means the world to us! Thank you once again for your fantastic review. Warm regards, Rosie

Posted 3 months ago

“I don't expect to receive flowers with a rose already falling apart having paid good money for them. Disappointed”

Helpful Report

Posted 3 months ago

Hello Brendan, thank you so much for taking the time to provide us with your valuable feedback on your experience with Prestige Flowers. We appreciate customers like you who help us understand where we need to improve. We sincerely apologise for the disappointment you experienced regarding the condition of the flowers you received. We understand the frustration of receiving flowers with a rose already falling apart. This is certainly not the kind of experience we want our customers to have. We want to make it right for you, Brendan. If not done already, please forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and our customer service team will be happy to look into this for you. Best wishes, Ellie

Posted 3 months ago

“The worst florist I have ever dealt with. Save yourself some hassle and order from a local florist in your area that will deliver with interflora. Ordered (from Canada) for next day delivery to my 92year old grandmother to thank her for a gift. The order delivered late, with spilled water and rotting flowers. Prestige have refused to acknowledge that this is their fault and are requesting that I (in Canada, or my 92yo grandmother email photos to them for review. An impossible task since I am in Canada, as mentioned to them several times and she does not have a cellphone or the means to take photos. You would expect for a damaged item to either be refunded or replaced, yet Prestige have refused to do either. The communication with staff has been consistently rude, clearly using a script response and refuse to actually help. Company has slow responses to emails.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to provide feedback about your recent experience with Prestige Flowers. We sincerely appreciate your honesty and we apologise for the inconvenience caused. We understand that receiving late delivery with spilt water and rotting flowers is completely unacceptable. We deeply regret that this was your experience. Your concerns are valid, and we apologise for any difficulties you have faced in trying to resolve this issue. As we are an online florist, we require photos of the bouquet if there are any issues. We do advise this on the website. Once again, we are very sorry for any disappointment caused on this occasion. Warm regards, Rosie

Posted 3 months ago

“Can't say I'm impressed with the flowers. I ordered a large bouquet for a very special thank you and what my family recieved wa not like the photo on the website”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We really appreciate customers like you who take a moment to share their thoughts and help us improve our services. We would like to apologise for the disappointment you felt upon receiving the flowers. We understand that you were expecting a large bouquet that resembled the one pictured on our website, but what your family received did not meet those expectations. We sincerely apologise for the discrepancy and any inconvenience caused. I will relay this to the relevant department. Warm regards, Rosie

Posted 3 months ago

“What a great site. Easy to use, clear instructions and the prices are great.”

Helpful Report

Posted 3 months ago

Thank you so much, Linda, for giving Prestige Flowers a phenomenal 5-star rating! We are absolutely thrilled to hear that you had such a positive experience with our site. We appreciate your kind words and are delighted that you found our site easy to use, with clear instructions and great prices! Your feedback means the world to us. We look forward to serving you again soon!

Posted 3 months ago

“Disappointing! Royal mail apparently tried to deliver but no one in. 100% there was someone in. called presitge flowers to get help and they were about as much help as a chocolate fire guard!!! this was my first order and will be my last. flowers were for my mum who was visiting a relative and they were a surprise! apparently they are now going to deliver another day (when she wont be there!!!)”

Helpful Report

Posted 3 months ago

Dear Terry, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We genuinely appreciate your honesty and letting us know about the issues you encountered. We would like to sincerely apologise for the inconvenience caused by the failed delivery attempt and the lack of assistance you received when contacting us. We understand how important it was for the flowers to be a surprise for your mum, and we deeply regret that we did not meet your expectations on this occasion. I have located your order and can see that delivery was attempted later on in the day and was successful. Best wishes, Katie

Posted 3 months ago

“The flowers don’t look like the photos.”

Helpful Report

Posted 3 months ago

Hello, We want to take this opportunity to express our gratitude for taking the time to provide feedback on your experience with Prestige Flowers. We deeply apologise for any discrepancy you encountered regarding the appearance of our flowers compared to the photos. We understand the importance of delivering products that meet our customers' expectations, and we are genuinely sorry that we fell short in this regard. In order to improve our services and ensure that this situation does not recur, we kindly request that you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 3 months ago

“The flowers looked even more beautiful in real life. I love the option to add gifts to the bouquet of flowers; it made for such a special gift! Looking forward to using Prestige again - a fantastic service.”

Helpful Report

Posted 3 months ago

Thank you so much for your amazing 5-star rating of Prestige Flowers! We are thrilled to hear that the flowers looked even more beautiful in person. Our goal is to always exceed expectations and provide a special gift experience. We're glad you loved the option to add gifts to the bouquet, making it even more unique. We can't wait to serve you again in the future. Thank you for choosing Prestige Flowers, and for recognizing our fantastic service!

Posted 3 months ago

“I ordered a big bouquet for a special occasion. Five days in advance. Although I got a confirmation for the special date (on the day itself also two times) the day after (!) I got a message with ‘apologies’ that they didn’t send them and would try the next day! The client service don’t take any responsibility and asked me (??) to approach Royal Mail. Don’t sell with apricots if you’re not able to keep it up. So instead of a surprise at the special moment it was a disappointment”

Helpful Report

Posted 3 months ago

Thank you for taking the time to provide us with your feedback regarding your experience with Prestige Flowers. We sincerely appreciate your valuable input and are truly sorry to hear about the issues you encountered. We apologise for any inconvenience caused by the delay in delivering your bouquet for the special occasion. We understand how important it is to receive your order on the intended date, and the last thing we want is for you to be disappointed. I can see from the tracking link that delivery was attempted on the chosen date but the address was in accessible. Warm regards, Rosie

Posted 3 months ago

“Flowery flowers”

Helpful Report

Posted 3 months ago

Thank you for your feedback!

Posted 3 months ago

“You guys are the most brilliant florists locally and probably further afieild. I always come back to you. I worked in a florist as my first job years ago and have a keen interest in plants, flowers and horticulture and so 'know my onions'! I gave you my mother's funeral arrangements to deal with and had very specific requests in terms of colour and ribbons...you did not dissappoint and it was so important to the family. My place of employment use you regularly...you are brilliant. Thank you and keep doing the same.”

Helpful Report

Posted 3 months ago

Thank you so much for your outstanding 5-star rating of Prestige Flowers. We are truly delighted to have served you and exceeded your expectations. Your kind words mean the world to us. Once again, thank you for your unwavering support and for taking the time to express your appreciation. We are committed to maintaining the same impeccable standards and look forward to serving you in the future. Warmest regards, Prestige Flowers

Posted 3 months ago

Prestige Flowers is rated 4.5 based on 270,347 reviews