Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,793 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 271,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a surprise delivery from my mother...most of the bunch were good to last.. however the only two pink roses never opened..I know how to care for them and so was disappointed after good money being spent. I have had beautiful fair trade roses from the co op many times that bloomed beautifully and lasted a long time! Disappointed. Have not told the giver as would be so disappointed too.”

Helpful Report

Posted 4 days ago

Hello, Thank you for your review. I’m sorry to hear that the pink roses did not open as expected, especially given how much you care for your flowers. We strive to provide beautiful arrangements that last, and I understand your disappointment. Your feedback is invaluable, and we'll make sure to address it with our team to improve future experiences. If you have any images of the bouquet, please could you send them to enquiries@prestigeflowers.co.uk with the order details and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 3 days ago

“Very good choice of flowers and option of next day delivery is very useful! Good website layout and easy to use and pay”

Helpful Report

Posted 4 days ago

Hello, Thank you for your fantastic 5-star review, Riya! We're so glad to hear that you appreciate our wide selection of flowers and the convenience of our next day delivery option. It’s great to know you found our website easy to use and navigate. Best wishes, Tom

Posted 4 days ago

“Arrived two days later. Flowers were badly damaged and in bad shape by time arrived.”

Helpful Report

Posted 4 days ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your flowers arrived late and in poor condition. It's disappointing when something meant to bring joy does not meet expectations. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. We strive to ensure our flowers are delivered fresh and on time, and it sounds like we fell short in your case. I assure you this is not the level of service we aim to provide. Please consider reaching out to us directly at enquiries@prestigeflowers.co.uk with details about your order, and we will do our best to assist you. Kind regards, Rosie

Posted 4 days ago

“I'm very disappointed in the flowers they are very wilted and broken. After spending £40 on flowers I would have expected them to arrive in perfect condition not as a £10 bunch of supermarket flowers. They were meant as a birthday present for my 82 year old mother and I was ashamed to give them to her.”

Helpful Report

Posted 4 days ago

Hello Gary, I appreciate you taking the time to share your experience, and I'm genuinely sorry to hear that the flowers did not meet your expectations. It’s disheartening when a gift intended for a special occasion does not arrive as it should. We aim for the highest quality in our products, and I'm deeply sorry that your order arrived wilted and broken. This is certainly not the standard we strive for. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Rosie

Posted 4 days ago

“My daughter ordered a bunch last Thursday 6th for my birthday to be delivered on Friday 7th but didn't receive flowers until Saturday evening and they were left in a bin outside. Soo disappointed when I open box the flowers were horrible and old looking and the size of a £8 bunch you would pick up in your local shop. Terribly disappointed as she spent £30 on these and would not recommend or use this company again 😕 Couldn't attach pics for some reason!!!”

Helpful Report

Posted 4 days ago

Hello Katie, Thank you for sharing your experience, and I'm really sorry to hear about the issues you faced with your recent order. It’s disappointing when something intended to be a special gift turns out to be less than expected. I understand how frustrating it must have been to receive the flowers late and in poor condition. We strive for the highest quality and service, and it seems we fell short this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW@ in the subject line, so we can look into this for you. Kind regards, Rosie

Posted 4 days ago

“What a wonderful and super easy website to order flowers from South Africa to my daughter in London.”

Helpful Report

Posted 4 days ago

Hello, Thank you for your wonderful 5-star review! We're delighted to hear that you found our website easy to use for sending flowers from South Africa to your daughter in London. We appreciate your feedback and hope she loves her surprise! Warm wishes, Tom

Posted 4 days ago

“I placed an order for next day delivery and within an hour and a half I called customer services to delay delivery. I was told that would not be possible. The flowers were delivered to a friends doorstep while she was away - so she returned to a wilted bunch of flowers and melted chocolates. Not a great birthday gift. And Prestige Flowers customer services did nothing to help. So no customer service whatsoever! Really really disappointing experience. Will not be using Prestige Flowers in the future.”

Helpful Report

Posted 4 days ago

Hello, Thank you for your review. We’re very sorry for any disappointment caused on this occasion, particularly regarding our team being unable to amend your order. We can see that you reached out to us three hours after placing your next-day delivery order. By that time, it had already been packed and dispatched. I can confirm that the order was delivered this morning as originally requested. If the package has been opened and there are any issues with the flowers, please send us some images along with your order number to enquiries@prestigeflowers.co.uk, and we’d be happy to look into this for you. Warm regards, Rosie

Posted 4 days ago

“Very happy with the quality of flowers. Good service. Ordered a bouquet which included a vase, but my daughter said it was small for the flowers. I thought it would accommodate the bouquet?? Ordered from NZ to be delivered in Scotland, very happy 😊 thank you”

Helpful Report

Posted 5 days ago

Hello, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you were happy with the quality of our flowers and the service you received. Your daughter’s feedback about the vase is noted, and we appreciate you sharing this with us. Best wishes, Tom

Posted 4 days ago

“Easy site to manage. I hope the recipient gets the best flowers possible. Cheers Linley”

Helpful Report

Posted 5 days ago

Hello, Thank you for your lovely 5-star review, Linley! We're thrilled to hear that you found our site easy to manage. We hope the recipient enjoys the flowers we've prepared. Warm regards, Tom

Posted 4 days ago

“My flowers didn't even last 3 days!”

Helpful Report

Posted 5 days ago

Hello, Thank you for reaching out and sharing your experience with us. I'm really sorry to hear that your flowers didn't last as long as expected. We strive for the highest quality, and it's disappointing to know that we fell short in your case. I have reached out via email to look into this for you. Best regards, Ellie

Posted 4 days ago

“Beautiful flowers at a very good price,they go out of their way to help you, would definitely recommend”

Helpful Report

Posted 5 days ago

Hello, Thank you for your fantastic 5-star review! We're so glad to hear that you found our flowers beautiful and at a great price. Thank you for your recommendation. Best regards, Rosie

Posted 4 days ago

“extremely disappointed with the flowers supplied by this company. order a large version for my wife’s 50th and it’s pathetic. roses look old and certainly not lush and fresh. very very disappointing. it won’t allow me to post pics but it’s disappointing and extremely upsetting”

Helpful Report

Posted 5 days ago

Hello Stuart, Thank you for taking the time to share your experience, and I'm genuinely sorry to hear that the flowers did not meet your expectations. I understand how important it is to celebrate special occasions and we apologise for any disappointment caused. I can see that our team is looking into this. Best regards, Rosie

Posted 4 days ago

“Buyers beware…what is delivered is not what is advertised online. They are marketing standard bouquets for £74.99 marked down to £49.99 but sending a small bunch at best. We were so disappointed with the misleading marketing, product and follow up customer care. Avoid!”

Helpful Report

Posted 5 days ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear that you were disappointed with your order and the experience you had with us. The image shown online depicts the medium-sized bouquet, as stated in the description. Since you purchased the standard size, it contains fewer stems. Additionally, some flowers are intentionally delivered in bud form to ensure maximum freshness and longevity. Your comments regarding our marketing and customer care are invaluable, and we will certainly use them to improve our services moving forward. Best regards, Rosie

Posted 4 days ago

“I spent £60 on a gift fire my niece. She and partner just had their first baby. I'm furious..why would you order a bear and small box of chocolates and nothing else... No one has got in touch to say sorry we have made an error... neither has royal mail. You came recommended. I WONT BE USING YOU AGAIN. I even had emails addressed to the recipient to myself.. the gifter. NOT AMUSED”

Helpful Report

Posted 5 days ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the issues with your recent order. I understand how disappointing it is not to have your expectations met, especially for such a significant occasion. I assure you that we take your concerns seriously, and I apologise for the lack of communication regarding the error. This is not the experience we want for our customers, and your feedback will help us improve our services. I have contacted you via email. Best regards, Ellie

Posted 4 days ago

“I wanted to send flowers with a card for a special lady who will be 100 years old on 16th March and needed to make sure I could do this and they would be delivered to Ireland. The chat box that popped up was very useful and I was happy with the order I then arranged. Thank you Prestige Flowers! 💐”

Helpful Report

Posted 5 days ago

Hello Marian, Thank you for your wonderful 5-star review! We're delighted that you found our chat box helpful and that you could arrange something special for such a momentous occasion. We appreciate your trust in us to deliver to Ireland! Best wishes, Tom

Posted 4 days ago

“Not best pleased flowers look more like a small bunch and the vase has a crack in it at the too. This was for my nan's 97th Birthday. Would have given more stars but not this time.”

Helpful Report

Posted 5 days ago

Hello, Thank you for your review. We're very sorry to hear that you were disappointed with the flowers and that the vase arrived damaged, especially on such an important occasion. I’ve located your order and have reached out to you via email to resolve this for you. Best wishes, Ellie

Posted 4 days ago

“Orders flowers and somehow did it through Amazon marketplace, flowers never delivered, spent money and no goods, no one could help me so not the best way to do business. Wasted money”

Helpful Report

Posted 5 days ago

Hello, Thank you for your feedback. I’m very sorry to hear that your order was not delivered and that you were unable to get the assistance you needed. It’s disappointing when expectations are not met, and I understand how frustrating it can be to spend money without receiving the product. As your order was placed through Amazon, you would need to contact them, as they have your order details. Best regards, Katie

Posted 5 days ago

“My daughter sent me the flowers and cake for my birthday on Saturday I followed instructions placing them in a big vase with the food etc got up on the Sunday morning and the roses where dead such a shame as when delivered did look lovely and smelt amazing I will telling my daughter not to use this company again I’ve had flowers from another well known site that lasted almost 2 weeks these flowers are very expensive and would expect them to last longer than a day Sadly it won’t let me upload pictures of how awful the flowers looked the next day”

Helpful Report

Posted 5 days ago

Hello, Thank you for sharing your experience with us. I’m truly sorry to hear that the roses your daughter sent for your birthday did not last as long as they should have. We understand how disappointing it can be to receive a gift that doesn’t meet your expectations, especially on a special occasion. We appreciate your feedback—it's essential for us as we strive to improve our products and services. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Katie

Posted 5 days ago

“Mainly foliage considering I went for a bigger size. Basically got 6 flowers. I work away so for my wife to receive these on her birthday is disappointing.”

Helpful Report

Posted 5 days ago

Hello, Thank you for your feedback. I’m really sorry to hear that the arrangement you ordered didn’t meet your expectations, especially on such a special day for your wife. We strive to provide stunning bouquets, and it’s disappointing to learn that we missed the mark. Your comments are important to us and will help us improve. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best regards, Katie

Posted 5 days ago

“Excellent service - great value for money and the bouquets were stunning!”

Helpful Report

Posted 5 days ago

Hello, Thank you for your amazing 5-star review, Eileen! We're so glad to hear that you found our service excellent and that the bouquets were stunning. Your satisfaction is our top priority! Best wishes, Katie

Posted 5 days ago

Prestige Flowers is rated 4.4 based on 271,793 reviews