Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,804 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,804 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bouquet to be delivered to friends yesterday. The box was damaged and the flowers inside were only wrapped in damp tissue. The flowers are dropping already and half dead. Absolutely disgusted. Having paid £35 plus delivery, I am beyond disappointed.”

Helpful Report

Posted 3 days ago

Hello Julie, Thank you for taking the time to share your experience. I’m truly sorry to hear about the condition of the flowers and the issue with the delivery. It’s disappointing to learn that they did not meet your expectations, especially after you made a thoughtful purchase. We aim to provide beautiful bouquets, and I regret that we fell short this time. If not done already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and we would be happy to look into this for you. Warm regards, Katie

Posted 3 days ago

“Lovely and beautiful flowers. Fantastic user experience.”

Helpful Report

Posted 3 days ago

Hello, Thank you for your lovely 5-star review! We're delighted to hear that you found our flowers beautiful and enjoyed your user experience. Your satisfaction means everything to us! Best wishes, Tom

Posted 3 days ago

“I wouldn't order here again, ever. I will attach a picture of what I ordered vs what was delivered. At first they offered me a £5 refund.As they said it was only missing one red tulip. I declined their offer. However through instagram they offered me a full replacement bouquet. They sent one the next day, But as you can see it's nothing like they advertise.”

Helpful Report

Posted 3 days ago

Hello, Thank you for your feedback, and I'm truly sorry to hear that your experience did not meet your expectations. It's disappointing that the bouquet you received was not representative of what you ordered, and I understand how frustrating this must be for you. We strive to provide the best quality and service, and I appreciate you bringing these concerns to our attention. Your comments will be shared with our team to help improve our offerings moving forward. Best regards, Rosie

Posted 3 days ago

“Worst of the worst- I wish I was checking review before. Poor customer service. Flowers not delivered. No email confirmation of dispatch.”

Helpful Report

Posted 3 days ago

Hello Alex, Thank you for your feedback, and I’m truly sorry to hear about your experience with us. It’s disappointing that your flowers were not delivered and that you did not receive email confirmation regarding your order. I can see that the reason for the delayed delivery is due to the incorrect postcode on the order. We value our customers and your concerns have been noted. Our review team has reached out via email. Best regards, Rosie

Posted 3 days ago

“Ordered a 'Spring Blush' bouquet, upgraded to a large size, it was delivered next day, however it was MUCH smaller than the image. The image looks amazing, what arrived was maybe half the size. I emailed customer support and after review from a manager, they agreed to send out a second bouquet free of charge. Great, I thought they would make sure this one was spot on. What arrived was possibly smaller than the first bouquet. I emailed again and was told that apparently now the bouquet has no quality issue and is the correct size. I write this as a warning to potential customers. I have linked the image they use on their website, and the 'large' bouquet that was actually sent. You could spend half the amount at a supermarket and get a much nicer bouquet.”

Helpful Report

Posted 4 days ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear that the bouquet did not meet your expectations. It's disappointing when a gift doesn't convey the intended sentiment, and I understand how frustrating that must be for you. I appreciate your patience in reaching out to our customer support, and I'm sorry to hear that the subsequent bouquet didn't resolve the issue. We strive for accuracy in our product offerings, and your experience will be taken seriously as we work to improve. Best regards, Rosie

Posted 3 days ago

“I am so disappointed that my order was left on the street pavement and not at the door of my friend. Today I learned the sad fact, and she never got the flowers. Your delivery man could have easily left it with any neighbour. I would like to request a refund is to resend the order again.”

Helpful Report

Posted 4 days ago

Hello, Thank you for taking the time to express your concerns. I'm truly sorry to hear about the delivery issue and that your friend did not receive the flowers. It’s frustrating when such an important gesture doesn't go as planned, and I completely understand your disappointment. If not done already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order details and we would be happy to look into this for you. Best regards, Rosie

Posted 3 days ago

“Don’t not use if you are paying and expecting next day delivery. The website promises alsorts but doesn’t deliver what you expect. Stick to using local florists who will go out of their way to ensure your flowers come on time. Biggest mistake ever using this company when I paid for next day delivery for a special occasion and didn’t arrive til the day after. So angry!!!!”

Helpful Report

Posted 4 days ago

Hello Saira, Thank you for taking the time to share your experience. I'm genuinely sorry to hear about the issues you faced with the next day delivery. It’s understandably frustrating when expectations are not met, especially for a special occasion. We aim to provide excellent service and timely deliveries, and I regret that we fell short in your case. Your feedback is vital, and I will ensure it is communicated to our team as we work to improve our operations. Best regards, Rosie

Posted 3 days ago

“GREAT SERVICE, EASY ORDERING, GOOD DISCOUNTS. ONE HAPPY CUSTOMER”

Helpful Report

Posted 4 days ago

Hello, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our service and found the ordering process easy. Best wishes, Tom

Posted 4 days ago

“After an error with the delivery details I emailed and received an immediate response from Aaron who was extremely helpful and rectified the problem even though it was 7pm. Thanks”

Helpful Report

Posted 5 days ago

Hello, Thank you so much for your amazing 5-star review, Elspeth! We're glad to hear that Aaron was able to swiftly assist you with the delivery issue. It's important to us that our customers receive prompt support. Best wishes, Tom

Posted 4 days ago

“Bouquet was very small for the price. I ordered the medium size at £42 with delivery .The arrangement looked more like a £15 from a supermarket.”

Helpful Report

Posted 5 days ago

Hello, Thank you for your review. I'm sorry to hear that the bouquet didn't meet your expectations in terms of size and value. We aim to provide arrangements that reflect quality and elegance, and I understand your frustration when that isn’t delivered. Your feedback is crucial, and we'll be sure to look into this matter further. If you'd like to discuss your experience in more detail, please reach out to us at enquiries@prestigeflowers.co.uk with some images of the bouquet, and we’ll do our best to assist you. Best wishes, Rosie

Posted 4 days ago

“Tried to order flowers over 24 hours and the website was refusing my card and not giving me an iptuon to authenticate at any point. Tried to email and got told to call. Called and got told to hang on the line was on hold 7 minutes woth a silent line. Hung up In the end and ordered elsewhere... prestige by name... not by customer service.”

Helpful Report

Posted 5 days ago

Hello, Thank you for your feedback. I'm really sorry to hear that you had such a frustrating experience while trying to place your order. It's disappointing when our service does not meet expectations, especially when it comes to something as important as flower delivery. We strive for a smooth and hassle-free ordering process, and it sounds like we fell short this time. I understand how aggravating it must have been to experience issues with the website and then wait on hold without assistance. Your comments are greatly valued, and I assure you that I will share them with our technical and customer service teams to prevent this from happening in the future. Best regards, Rosie

Posted 4 days ago

“Had a surprise delivery from my mother...most of the bunch were good to last.. however the only two pink roses never opened..I know how to care for them and so was disappointed after good money being spent. I have had beautiful fair trade roses from the co op many times that bloomed beautifully and lasted a long time! Disappointed. Have not told the giver as would be so disappointed too.”

Helpful Report

Posted 5 days ago

Hello, Thank you for your review. I’m sorry to hear that the pink roses did not open as expected, especially given how much you care for your flowers. We strive to provide beautiful arrangements that last, and I understand your disappointment. Your feedback is invaluable, and we'll make sure to address it with our team to improve future experiences. If you have any images of the bouquet, please could you send them to enquiries@prestigeflowers.co.uk with the order details and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 4 days ago

“Very good choice of flowers and option of next day delivery is very useful! Good website layout and easy to use and pay”

Helpful Report

Posted 5 days ago

Hello, Thank you for your fantastic 5-star review, Riya! We're so glad to hear that you appreciate our wide selection of flowers and the convenience of our next day delivery option. It’s great to know you found our website easy to use and navigate. Best wishes, Tom

Posted 5 days ago

“Arrived two days later. Flowers were badly damaged and in bad shape by time arrived.”

Helpful Report

Posted 5 days ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your flowers arrived late and in poor condition. It's disappointing when something meant to bring joy does not meet expectations. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. We strive to ensure our flowers are delivered fresh and on time, and it sounds like we fell short in your case. I assure you this is not the level of service we aim to provide. Please consider reaching out to us directly at enquiries@prestigeflowers.co.uk with details about your order, and we will do our best to assist you. Kind regards, Rosie

Posted 5 days ago

“I'm very disappointed in the flowers they are very wilted and broken. After spending £40 on flowers I would have expected them to arrive in perfect condition not as a £10 bunch of supermarket flowers. They were meant as a birthday present for my 82 year old mother and I was ashamed to give them to her.”

Helpful Report

Posted 5 days ago

Hello Gary, I appreciate you taking the time to share your experience, and I'm genuinely sorry to hear that the flowers did not meet your expectations. It’s disheartening when a gift intended for a special occasion does not arrive as it should. We aim for the highest quality in our products, and I'm deeply sorry that your order arrived wilted and broken. This is certainly not the standard we strive for. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Rosie

Posted 5 days ago

“My daughter ordered a bunch last Thursday 6th for my birthday to be delivered on Friday 7th but didn't receive flowers until Saturday evening and they were left in a bin outside. Soo disappointed when I open box the flowers were horrible and old looking and the size of a £8 bunch you would pick up in your local shop. Terribly disappointed as she spent £30 on these and would not recommend or use this company again 😕 Couldn't attach pics for some reason!!!”

Helpful Report

Posted 5 days ago

Hello Katie, Thank you for sharing your experience, and I'm really sorry to hear about the issues you faced with your recent order. It’s disappointing when something intended to be a special gift turns out to be less than expected. I understand how frustrating it must have been to receive the flowers late and in poor condition. We strive for the highest quality and service, and it seems we fell short this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW@ in the subject line, so we can look into this for you. Kind regards, Rosie

Posted 5 days ago

“What a wonderful and super easy website to order flowers from South Africa to my daughter in London.”

Helpful Report

Posted 5 days ago

Hello, Thank you for your wonderful 5-star review! We're delighted to hear that you found our website easy to use for sending flowers from South Africa to your daughter in London. We appreciate your feedback and hope she loves her surprise! Warm wishes, Tom

Posted 5 days ago

“I placed an order for next day delivery and within an hour and a half I called customer services to delay delivery. I was told that would not be possible. The flowers were delivered to a friends doorstep while she was away - so she returned to a wilted bunch of flowers and melted chocolates. Not a great birthday gift. And Prestige Flowers customer services did nothing to help. So no customer service whatsoever! Really really disappointing experience. Will not be using Prestige Flowers in the future.”

Helpful Report

Posted 5 days ago

Hello, Thank you for your review. We’re very sorry for any disappointment caused on this occasion, particularly regarding our team being unable to amend your order. We can see that you reached out to us three hours after placing your next-day delivery order. By that time, it had already been packed and dispatched. I can confirm that the order was delivered this morning as originally requested. If the package has been opened and there are any issues with the flowers, please send us some images along with your order number to enquiries@prestigeflowers.co.uk, and we’d be happy to look into this for you. Warm regards, Rosie

Posted 5 days ago

“Very happy with the quality of flowers. Good service. Ordered a bouquet which included a vase, but my daughter said it was small for the flowers. I thought it would accommodate the bouquet?? Ordered from NZ to be delivered in Scotland, very happy 😊 thank you”

Helpful Report

Posted 5 days ago

Hello, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you were happy with the quality of our flowers and the service you received. Your daughter’s feedback about the vase is noted, and we appreciate you sharing this with us. Best wishes, Tom

Posted 5 days ago

“Easy site to manage. I hope the recipient gets the best flowers possible. Cheers Linley”

Helpful Report

Posted 6 days ago

Hello, Thank you for your lovely 5-star review, Linley! We're thrilled to hear that you found our site easy to manage. We hope the recipient enjoys the flowers we've prepared. Warm regards, Tom

Posted 5 days ago

Prestige Flowers is rated 4.4 based on 271,804 reviews