Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,333 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,333 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Site was easy to use very pleased”

Helpful Report

Posted 5 days ago

Hello, Thank you for your fantastic review! We’re so pleased to hear that you found our site easy to use. Your satisfaction means a lot to us! Best wishes, Katie

Posted 5 days ago

“DO NOT USE!!!! AVOID AT ALL COSTS!!! Usually when you order for next day, that's when your item is delivered. NOT WITH THIS COMPANY. The customer service is abysmal, may as well be none existent. Lois (pretty sure that was who I chatted with) uses far too many automated messages. Do yourself a favour. Save your money, and shop elsewhere. This company is awful!”

Helpful Report

Posted 5 days ago

Hello, Thank you for your feedback, and I'm really sorry to hear about your experience with us. It’s disappointing when things don’t go as planned, especially regarding delivery and customer service. Please know that we take your comments seriously and we will feed this back to the appropriate department. Best regards, Tom

Posted 4 days ago

“The website was easy to navigate and I found the prices reasonable and there was a good choice. Hoping the flowers will be as beautiful as they look in the pictures Jennifer Ontario, Canada”

Helpful Report

Posted 5 days ago

Hello Jennifer, Thank you for your wonderful review! We’re delighted to hear that you found our website easy to navigate and our prices reasonable. We’re sure you’ll be pleased with the beauty of the flowers when they arrive! Best wishes, Katie

Posted 5 days ago

“Worst flowers I’ve ever brought for someone!! Absolutely shocking!! 5 roses and 2 Lilly’s for £32.99! Look nothing like the picture shown! The bunch I got sent not even worth a £10. Sooo disappointed and annoyed”

Helpful Report

Posted 5 days ago

Hello Jack, Thank you for your feedback, and I’m truly sorry to hear that your experience with us was not satisfactory. I can understand your disappointment when expectations aren’t met, especially with something as important as flowers. From the photo provided, we can see there are 6 roses and 2 stems of lilies which is correct for the medium size you purchased. Once again we are very sorry for any disappointment caused. We will feed this back to the appropriate department. Best regards, Tom

Posted 4 days ago

“Beautiful bouquet delivered to my friend on her bereavement. Flowers are a lovely way of showing you care 💗 and she was most grateful and somewhat comforted...”

Helpful Report

Posted 5 days ago

Hello Annie, Thank you for your touching review! We’re deeply moved to hear that the bouquet helped bring comfort during such a difficult time. Best wishes, Katie

Posted 5 days ago

“Fantastic service and a gorgeous bouquet! I sent the flowers to my friend in the UK and I'm in the United States. Their website was so easy to navigate and it was simple to place my order. The bouquet is just like the photo and beautiful! Even the delivery for *next day* was reasonable and they were on time!! I will use Prestige again!! Thank you so very much!!”

Helpful Report

Posted 5 days ago

Hello Linda, Thank you so much for your amazing review! We’re thrilled to hear you had a great experience with our website and that your friend loved the bouquet. We look forward to serving you again in the future! Best wishes, Katie

Posted 5 days ago

“Disgrace, again my mistake for not reading the reviews I wish I had done now, Next day delivery don’t make me laugh also instead of using a courier which I what I though I was getting the flowers were crushed in the back of a Royal Mail van, avoid at all costs. never again”

Helpful Report

Posted 5 days ago

Hello, Thank you for sharing your experience, and I'm truly sorry to hear that your order didn't meet your expectations. I understand how frustrating it can be when flowers arrive in less-than-ideal condition, especially given the importance of the occasion. If there are any issues with the flowers once these have been received, please send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best regards, Tom

Posted 5 days ago

“Saraght forward and easy to use well done.”

Helpful Report

Posted 5 days ago

Hello Mrs Mason, Thank you for your fantastic review! We’re so glad to hear you found our service straightforward and easy to use. Your positive feedback means a lot to us! Best wishes, Katie

Posted 5 days ago

“I wish I had read the reviews before I ordered. Although they did arrive on the day I specified they were certainly not the same as the picture I ordered from. They were not delivered by courier but by royal mail and the roses had definitely seen better days. I will not be using Prestige Flowers again”

Helpful Report

Posted 5 days ago

Hello Jane, Thank you for taking the time to share your experience. I’m truly sorry to hear that the flowers you received didn’t align with your expectations, and I completely understand how disappointing it is to feel let down. While we strive to ensure that every bouquet matches the images provided, I regret that wasn’t the case for your order. If not done already, please contact us at enquiries@prestigeflowers.co.uk with your order number and 'Review' in the subject line. Please also include some images of the bouquet in your email. Best regards, Tom

Posted 5 days ago

“Disappointed with late delivery .”

Helpful Report

Posted 5 days ago

Hello Beverley, Thank you for your feedback. I'm really sorry to hear about the late delivery of your flowers. I completely understand how disappointing it can be when expectations aren't met for such an important occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best regards, Tom

Posted 5 days ago

“If i could give them less stars, I would. Flowers took 9 hours to be sent out by a supplier in England to Scotland. Next day flowers, with next day delivery - not true at all. They sent them in a box by royal mail, despite constantly issuing the word 'courier'. Got dropped at the hospital too late. I ordered from Australia and they were less than helpful. Bad experience from the minute I made the order. They offered me the delivery fee in credit, which is no good to be in another country, then told me to try disputing the charge on my credit card, but they would argue it. Eventually gave me a refund instead but then the delivery finally happened and was a ball's up. No compensation made. Flowers aren't meant to be in a box travelling the country for 3 days. Waste of £60.”

Helpful Report

Posted 5 days ago

Hello, I appreciate you taking the time to provide your feedback, and I'm truly sorry to hear about the challenges you faced with your order. I completely understand how frustrating it must be when expectations are not met, especially with a highly important gesture like sending flowers. I can see that delivery was attempted on the requested date but the address was inaccessible. I also regret that our customer service didn't meet your expectations and will work to address this internally. Thank you again for sharing your experience, as it helps us improve. Best regards, Tom

Posted 5 days ago

“Simple and fast, the best way to order flowers!”

Helpful Report

Posted 5 days ago

Hello Mark, Thank you for your fantastic review! We're so glad to hear that you found our ordering process simple and fast. It's our goal to make sending flowers as effortless as possible! Best wishes, Katie

Posted 5 days ago

“I would like to say how grateful I am for helping order my flowers. I got myself all flustered and your team sorted it for me. They were very friendly and professional. Thank you.”

Helpful Report

Posted 5 days ago

Hello Linda, Thank you so much for your kind words! We’re thrilled to hear that our team could help you and make the ordering process smoother for you. Your appreciation of our friendly and professional service means a lot to us! Best wishes, Katie

Posted 5 days ago

“Wouldn't order again. Royal Mail messed up delivery so 'next day flowers' were in transit for over 24 hours. Obviously with a shelf life of a few days this a material reduction in the value of the flowers, not withstanding I had specifically ordered and paid for next day delivery for a special occasion. Prestige customer service was awful, merely quoting repeatedly their terms and conditions that 'Next Day' does not guarantee next day and offering absolutely nothing in compensation despite my asking. I get they rely on Royal Mail and these things happen, just amazed they were not prepared to take ownership of the problem and offer anything in recognition I had not received what I had ultimately paid Prestige to provide.”

Helpful Report

Posted 6 days ago

Hello, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the delivery issues you faced. I understand how important a timely arrival is, especially for a special occasion, and it’s disappointing that we couldn’t meet your expectations this time. While we strive to provide the best service possible, we sometimes rely on third-party carriers like Royal Mail, and unfortunately, delays can happen. I understand your frustration with our customer service response and will ensure your feedback is addressed internally to improve our communication. Best regards, Tom

Posted 5 days ago

“The flowers were awful lasted only 3 days,and they were quite expensive, I haven't been pleased with you before but gave you another chance,but I will really have to think about it from now on”

Helpful Report

Posted 6 days ago

Hello, Thank you for sharing your thoughts, and I'm truly sorry to hear that your flowers did not last as expected. We aim to provide quality arrangements, and it’s disappointing to learn that we fell short this time. I understand that this experience has left you feeling let down, and for that, I sincerely apologise. I have located your order and can see that a fresh bouquet has been arranged for delivery today. Best regards, Tom

Posted 6 days ago

“This is the second time I have used Prestige Flowers and the second time I have had a problem. I ordered flowers for a friend’s 100th birthday, a very special occasion. The date requested for delivery was today but I am advised they should be delivered tomorrow. This order was made on 2nd November for delivery on the 18th. Why could this not be guaranteed? I had the option to select a Monday delivery and with over two weeks from date of order this in my opinion is not too much to ask. Very disappointing. In the future I will be looking to find an alternative source.”

Helpful Report

Posted 6 days ago

Hello, Thank you for sharing your concerns, and I'm genuinely sorry to hear about the issues you've experienced with your recent orders. Celebrating a milestone like a 100th birthday is incredibly special, and it’s disappointing to know that we weren’t able to guarantee your delivery as requested. We always aim to provide clear communication regarding delivery times, and I understand how frustrating it must be when expectations are not met. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. We do advise this on the website. Best regards, Tom

Posted 6 days ago

“After using this company a few times and always spending a large sum, I'm fed up. One time the card didn't have the image properly and now when I have prebooked flowers and card for a wedding anniversary they don't even arrive on the day they were booked for. Why offer dates for delivery if you won't guarantee or ensure that those dates are met? Lost a customer for life.”

Helpful Report

Posted 6 days ago

Hello, Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues you've faced with your orders, especially with such important occasions. We strive to provide reliable service and quality products, and it's disappointing to learn that we did not meet your expectations this time. I understand how frustrating it is when deliveries do not arrive as scheduled. Your experience is important to us, and I will ensure that your feedback is taken seriously as we work to improve our service. Thank you for bringing this to our attention. Best regards, Tom

Posted 6 days ago

“I was going to write my own review, however Tracy’s review sums it up perfectly…. “Absolutely disgusted at the bouquet that was delivered. 5 roses & 3 lilies which did not resemble the photo. This was a birthday celebration so what should have been a happy celebration turned out to be a nightmare. Less than 24 hours of receiving the flowers, 4 out of the 5 roses were wilted and dying! Never again”

Helpful Report

Posted 6 days ago

Hello Steve, Thank you for sharing your experience with us. I'm truly sorry to hear that the bouquet did not meet your expectations and that it impacted a special occasion. We strive to provide beautiful arrangements and it’s disheartening to know that we fell short this time. I understand how frustrating it is to receive flowers that wilt too soon, and I sincerely apologize for this disappointment. Your feedback is important to us, and I will ensure that it is addressed as we continue to improve our services. Best regards, Tom

Posted 6 days ago

“I ordered a bouquet for my friend's birthday which is today. Despite ordering the flowers a week ago they have still not been delivered (it is now 16.35). this is extremely disappointing and I certainly will not be using Prestige Flowers again or recommend them to anyone else.”

Helpful Report

Posted 6 days ago

Hello, Thank you for your feedback, and I'm truly sorry to hear that your friend's birthday bouquet has not been delivered on time. We understand how important timely delivery is for special occasions, and it’s disappointing to learn we didn’t meet that expectation. I can see that this is out for delivery today. Best regards, Tom

Posted 6 days ago

“Easy to order online. Great to be able to use a Blue light card discount card also ! Loved that i could leave a voice message also. Hopefully the flowers will be just Beautiful.”

Helpful Report

Posted 6 days ago

Hello, Thank you so much for your lovely review! We’re thrilled to hear that you found our online ordering process easy and that you could use your Blue Light Card discount. It's great to know you enjoyed leaving a voice message as well! We can’t wait for you to see the flowers! Best wishes, Katie

Posted 6 days ago

Prestige Flowers is rated 4.5 based on 270,333 reviews