Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,422 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,422 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful”

Helpful Report

Posted 4 days ago

Hello! Thank you for your lovely 4-star review! We're delighted to hear that you found our flowers beautiful. Your appreciation means a lot to us, and we hope to continue providing you with great experiences in the future. Best wishes, Rosie

Posted 4 days ago

“Avoid. Minimal life on flowers that look a million miles from the order. No refunds. No happy recipients. No. Just. No.”

Helpful Report

Posted 4 days ago

Hello, Thank you for sharing your experience with us. I'm truly sorry to hear that the flowers did not meet your expectations and that you received a product that felt far from what you ordered. We understand how disappointing it can be when gifts don’t deliver the joy we intend. While we strive to ensure customer satisfaction, I regret that we couldn't meet your needs this time. Your feedback is pivotal in helping us improve our service, and we appreciate you bringing your concerns to our attention. Best regards, Rosie

Posted 4 days ago

“Extremely disappointed with the bouquet, luckily I asked for a medium size instead of standard (ii would have been better at a petrol station) I measured the vase top as being 5” and in that was four geberas ,three large carnations and a stem of small orange Lilly heads of 4 and a small amount of filler.Not at all happy,fair enough if I had just left it as standard but to add an extra £5.00 was an insult.I used a £7.50 loyalty voucher,in fairness this was all it was worth,not nearly £30 as I paid.Won’t buy again from here,thankyou 😤”

Helpful Report

Posted 4 days ago

Hello, Thank you for taking the time to leave your feedback. I’m truly sorry to hear that your bouquet didn't meet your expectations, especially after selecting the medium size. We always strive to provide quality products and value for our customers, and your comments will be taken into consideration as we aim to improve our offerings. Best wishes, Rosie

Posted 4 days ago

“Dissapointed. Flowers were late even though I paid for express, they were over priced for the rubbish that arrived. So wilted and absolutely nothing like the photo. I wasn't expecting identical but something vaguely like the photo would have been nice. It was a mothers day suprise as I live too far from my mother and it would have been better to not send anything at all, I was so embarrassed.”

Helpful Report

Posted 4 days ago

Hello Layan, Thank you for your feedback. I’m genuinely sorry to hear about the issues you faced with your order. It’s always our aim to provide beautiful flowers that match our images, and it’s disappointing to learn that we fell short this time. I have checked the tracking on your order and can see that delivery was attempted on the 30th, but there was no answer. If you have any photos within 3 days of delivery, please could you send them to enquiries@pretsigeflowers.co.uk with your order number and 'REVIEW' in the subject line so we can look into this for you. Best wishes, Rosie

Posted 4 days ago

“Really disappointed with the 2 orders of flowers. They were nothing like the bunch advertised in the photo and at a cost of over £30 I'm really not happy. I won't be ordering again”

Helpful Report

Posted 4 days ago

Hello, Thank you for taking the time to share your experience. I’m really sorry to hear that the flowers you received did not match what was advertised. It’s disappointing to know that we didn’t meet your expectations, especially considering the investment you made. We appreciate your feedback as it plays a vital role in helping us improve our services. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 4 days ago

“The selected delivery date was not met- instead it was 5 days late. The flowers were in poor condition. £5 compensation offered for over £30 worth of goods.”

Helpful Report

Posted 4 days ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your delivery was delayed and that the flowers did not meet your expectations. We strive to provide the highest quality service and products, and it's disappointing to know we fell short in this instance. Your concerns about the compensation also matter to us, and we take such feedback seriously. I have reached out via email. Best wishes, Ellie

Posted 4 days ago

“I didn't understand or indeed like that my total payment jumped an extra £5.00. After chechecking everything with my order. The total increased on pressing my confirm order? Please explain”

Helpful Report

Posted 4 days ago

Hello, Thank you for your feedback. I’m sorry to hear about the unexpected increase in your total payment during the checkout process. I understand how frustrating this can be, especially when you're carefully reviewing your order. There could be various reasons for this change, such as the delivery charge or the size selected during checkout. I would encourage you to reach out to our customer service team, who can provide clarity on this matter and ensure that your experience is a positive one moving forward. Thank you again for bringing this to our attention. Best wishes, Ellie

Posted 4 days ago

“Terrible service. Flowers drooped on arrival, didn't recover and completely died very quickly. Following several emails and photos, I'm disappointed to say they're just advising information on how to look after them!! No apology or replacement.”

Helpful Report

Posted 5 days ago

Hello, Thank you for your feedback. I'm truly sorry to hear about your experience with the flowers not meeting your expectations. It can be incredibly disappointing to receive a gift that doesn't bring joy, especially when care was taken in selecting it. Please know that your comments will be shared with our team to help improve our service moving forward. I can see that our team are awaiting your reply to assist further with this. Warm wishes, Rosie

Posted 4 days ago

“Flowers arrived for my daughter's 18th birthday late in the afternoon and were dying the following day - . Trying to get a replacement bouquet was a real hassle and ruined any pleasure she had in receiving them. Would not use again!”

Helpful Report

Posted 5 days ago

Hello, I’m truly sorry to hear about your recent experience. We understand how special your daughter’s 18th birthday is, and it’s deeply disappointing to hear that the flowers did not arrive in the condition or timeframe expected. We always aim to deliver fresh, beautiful arrangements and provide a smooth customer experience, so I’m very sorry we fell short in this instance. Your feedback has been passed to our team to ensure this is addressed and improvements are made. Warm regards, Rosie

Posted 5 days ago

“I think you should know that my order of flowers did not arrive on the requested day, but rather a day late. Fortunately, the flowers still appear to be in good order but the date was wrong. I think it would be in order for you to admit that the flowers come by post and are thus dependent on the vagaries of Royal Mail.”

Helpful Report

Posted 5 days ago

Hello, Thank you for your feedback. We're sorry to hear that your flowers did not arrive on the requested day, and we understand how important timely delivery can be. While we strive to ensure all orders arrive on schedule, sometimes external factors like postal services can affect this. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. We’re glad to hear that the flowers are still in good condition. Your feedback is valuable to us, and we will continue to work on improving our delivery reliability. Best regards, Katie

Posted 5 days ago

“Very easy, lots to offer and great service!”

Helpful Report

Posted 5 days ago

Hello Allison! Thank you for your wonderful 5-star review! We're thrilled to hear that you found our service easy and enjoyed our wide range of offerings. Best wishes, Rosie

Posted 5 days ago

“Easy to use website. High quality pictures of the flowers on sale. Wide variety of flowers to choose from. Wide range of extras which should suit everybody's individual needs”

Helpful Report

Posted 5 days ago

Hello! Thank you so much for your amazing 5-star review! We're thrilled to know you found our website easy to navigate and enjoyed our high-quality flower selections along with the variety of extras. Best wishes, Rosie

Posted 5 days ago

“To say I am disappointed with the flowers I received from my 2 children for Mother's day is an understatement. The majority of the pink stargazer lilies have never bloomed and just have a crispy, withered look about them. My children saved their pocket money to buy me these (dad placed the order on their behalf) so it is them I also feel sorry for and I have have said next time to go to a supermarket and buy me a bunch for a fraction of the price and in much better condition!! The white lilies are ok but the picture on the internet is NOTHING like what I got delivered and certainly not worth the £35.49 for the flowers and £5.99 delivery a total of £41.48 paid by my children.”

Helpful Report

Posted 5 days ago

Hello Amanda, I’m truly sorry to hear about your disappointment with the flowers received for Mother’s Day. It’s understandable how upsetting it must be for both you and your children, especially given the effort they put into choosing a meaningful gift for you. We strive to provide blooms that are fresh and beautiful, and I regret that we fell short in this instance. Your feedback is invaluable, and we will certainly take it into account to ensure we improve our quality and service moving forward. I have reached out via email. Best regards, Ellie

Posted 5 days ago

“I ordered x 3 lots of flowers from website. X1 flowers had an issue with address. As soon as I realised I let them know . They ask for order number I send and the correct address. Flowers have been returned to them . I was on holiday I tried to sort but nothing happen. J rang them on return followers still not delivered . They say they are sorry they are unable to give a refund or delivery the flowers as its being returned to them. I spend over £ 100 with this order and they couldn't do anything for the order. I won't be be using thèm again.”

Helpful Report

Posted 5 days ago

Hello, I'm truly sorry to hear about the issues you faced with your order. It's understandable how disappointing it can be when an address error impacts your delivery, especially after spending a significant amount. We always recommend contacting us as soon as a problem arises, but I regret that our response in this instance didn't meet your expectations. We value your feedback greatly and will work on improving our communication and processes. Best regards, Katie

Posted 5 days ago

“I won't be ordering from this company ever again .they have my money but never delivered the flowers on the day. There response was one of indifferenece,they could not careless about there own standards. I believe the flowers arrived the day after which was pointless the moment had passed. I don't think this company can be seen as reliable or efficient”

Helpful Report

Posted 6 days ago

Hello Patricia, I sincerely apologise for the frustration you experienced with your order. We always aim to deliver on the promised date, and I'm sorry to hear that this was not the case for you. I also regret that our response did not reflect the concern you deserved. Your feedback is crucial, and we will take it into consideration as we strive to improve our standards and service. Best regards, Katie

Posted 6 days ago

“Flowers delivered on 2nd April were clearly past their best (and likely surplus stock that had been used for Mother's Day - 2 days earlier). In registering a complaint (because after 2 further days most flowers had wilted) I find that I had previously received poor quality flowers in 2022 - when, in response to my complaint then, the company refused to accept that their flowers were not 'prestige' quality. Be careful - expensive for what, in my experience, twice, is nothing better than a local supplier.”

Helpful Report

Posted 6 days ago

Hello Steve, We’re very sorry to hear about your experience with the flowers you received. It's disappointing to know they did not arrive in the quality you expected, especially given your previous concerns. We strive to ensure that all our products meet high standards, and we deeply regret any confusion or dissatisfaction this has caused. Your feedback is important to us, and we will definitely take it into consideration as we aim to improve. Best regards, Katie

Posted 6 days ago

“My husband ordered me some flowers for my Anniversary where is stated, as it does on lots and lots of bouquets NEXT DAY DELIVERY. They cost £55. My flowers did not turn up at all. I waited all day but no flowers. My husband phoned, asking about the flowers to be told they could arrive up to 7.30pm. They did not arrive. They were ordered as it said next day delivery. After phoning the following day I was told there is a three day window for when your flowers could arrive. After the third day they would refund delivery charge but not flowers. Absolutely shocking. This means although it says NEXT DAY DELIVERY it could up to three days after the requested date of delivery. Unbelievable. This customer service is something I’ve never known. The date of delivery is so important to the person receiving the flowers. Whatever day you order your flowers for they could be up to three after??? This company needs to take NEXT DAY DELIVERY from beneath the bouquets shown. But this third day window will apply to all flowers ordered. False information. I am so upset. No flowers. No refund. I will, obviously never be using this company again and I suggest you don’t too. I can’t tell you about the quality of the flowers as I have not received them. So upsetting.”

Helpful Report

Posted 6 days ago

Hello Jane, We’re truly sorry to hear about your recent experience, especially on such an important and meaningful occasion. We understand how upsetting and frustrating it must have been to not receive your anniversary flowers on the day they were expected. We sincerely apologise for the confusion around our delivery terms. While we do our very best to deliver on the chosen date, there are, unfortunately, rare occasions when courier delays occur. We also regret that you were left feeling unsupported by our customer service, and we’re sorry for any added stress this caused. Once again, we’re truly sorry for the disappointment and the impact this had on your special day. Warm regards, Katie

Posted 6 days ago

“Great selection & easy to order”

Helpful Report

Posted 6 days ago

Hello Abigail! Thank you for your fantastic 5-star review! We're delighted to hear that you appreciated our great selection and found ordering easy. Best wishes, Rosie

Posted 6 days ago

“What we ordered to what we got I have ordered before and had no issue but my mum was away for mothers day so ordered flowers when she was home. Not half as nice as pictured.”

Helpful Report

Posted 6 days ago

Hello, Thank you for your feedback. I'm glad to hear you've ordered from us before without issue, but I'm sorry to learn that the flowers didn’t meet your expectations this time around. We always aim to deliver arrangements that closely match what is pictured, and I apologise for the disappointment. If possible, please could you send us a birds-eye view images of the bouquet to enquiries@prestigeflowers.co.uk with your order number in the subject line? We would be happy to look into this for you. Best wishes, Rosie

Posted 6 days ago

“Beautiful vibrant flowers”

Helpful Report

Posted 6 days ago

Hello Alex! Thank you for your fantastic 5-star review! We're delighted to hear that you loved the beautiful, vibrant flowers. Best wishes, Rosie

Posted 6 days ago

Prestige Flowers is rated 4.4 based on 272,422 reviews