Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,634 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,634 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible arrangement arrived and the lack of support form customer services was a disgrace. Photos below for what I paid for and what arrived and according to the management these are fine!”

Helpful Report

Posted 4 months ago

Hello Sean, Thank you for taking the time to share your experience. I’m truly sorry to hear that the arrangement did not meet your expectations and that our customer service did not provide the support you needed. We aim to ensure that every customer receives the quality they expect from us, and it’s disappointing to learn we fell short in your case. I will share your feedback with our team so we can work on improving our service. Warm regards, Katie

Posted 3 months ago

“Do not use!!! I ordered flowers for my sister .. came and nothing like they were on the website. Smaller hardly any flowers and just awful. After complaining the manager said they were acceptable and nothing else I could do. Will never ever use again.. see photos!!”

Helpful Report

Posted 4 months ago

Hello Claire, Thank you for your feedback. I’m truly sorry to hear about your disappointing experience with our flowers. We strive to match our products to what’s shown on our website, and it sounds like we really missed the mark here. I apologise that our response left you feeling unheard, as this is certainly not the standard we aim for. I’ve shared your feedback with our team so we can work to improve. Warm regards, Rosie

Posted 4 months ago

“Would never use again. Did not give alternative or discuss my concerns. Absolute shame! Would not use again!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. Thank you for sharing your feedback. I'm truly sorry to hear about your experience and regret that we did not meet your expectations. Our goal is always to address our customers' concerns and find solutions that work for everyone, so I apologize if we fell short in this case. Since an incorrect address was provided with the order, we were unfortunately unable to assist further in this case, as we are not liable for address errors. Warm regards, Katie

Posted 4 months ago

“Flowers are tiny and not arranged nicely the way they are shown in the picture on the website. Roses were wilting already, not fresh flowers. I paid extra for the Large arrangement so disappointed would have found nicer for £5 in a supermarket.”

Helpful Report

Posted 4 months ago

Hello Katie, Thank you for your feedback. I'm genuinely sorry to hear that the flowers did not meet your expectations and that you were disappointed with the arrangement and freshness. We strive for the highest quality, and your experience is certainly not reflective of our standards. Your comments are invaluable to us, and we will address this issue with our team to ensure better quality and presentation in the future. If you'd like to discuss this further, please could you send us some photos, including a birds-eye view image, of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'Review' in the subject line. Warm regards, Rosie

Posted 4 months ago

“Absolutely love this company. Flowers are always delivered fresh and in lovely condition. The packaging is indeed prestige and the flowers also last a good while. Good discounts and prices to keep customers happy to want to come back. Highly recommend :)”

Helpful Report

Posted 4 months ago

Hello, Thank you for your fantastic review! We're delighted to hear that you love our flowers and that they arrive fresh and beautifully packaged. It's wonderful to know our discounts and prices make you want to come back for more. Your recommendation means the world to us, and we can’t wait to brighten your day with our blooms again! Best wishes, Katie

Posted 4 months ago

“Flowers were thrown over gate with card left. No attempt to make delivery. Flowers now look like they were thrown over gate ☹️”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. We're very sorry to hear about your delivery experience and that the flowers were not handled as they should have been. This is not the level of service we aim to provide, and your comments will help us address these issues to ensure better experiences in the future. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 4 months ago

“Awful: I didn’t read the reviews before ordering as I had googled interflora which has always been good standard, and must have clicked to this company by mistake. Pathetic few stems which looked nothing like the picture ordered. Waste of money.”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your experience. We're really sorry to hear that the flowers did not match your expectations and that you felt disappointed with your order. We appreciate your feedback and will use it to help enhance our offerings. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 4 months ago

“Will never buy from here again. Looked nothing like the picture, paid £52 looked like an £8 bunch from the supermarket. Was quite embarrassed that they were so poor. They were for one of my best friends. Will have to buy more for her now from elsewhere!”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the flowers you received did not resemble what you expected and that they fell short for such a special occasion. It’s truly disappointing when a gift doesn’t reflect the care and sentiment behind it. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 4 months ago

“Delivered on Thursday seen them Saturday- very large bunch of flowers very impressed- 2 times now- will use again - thanks for making my mom’s birthday special x”

Helpful Report

Posted 4 months ago

Hello Karen, Thank you so much for your lovely review! We're thrilled to hear that you were impressed with the large bunch of flowers and that we could help make your mom's birthday special. It's wonderful to know that you've chosen us not just once, but twice! We truly appreciate your trust and look forward to serving you again in the future. Best wishes, Katie

Posted 4 months ago

“Ordered flowers for birthday gift and paid extra for large bundle. But when they arrived I was shocked they are the most smallest bundle I have seen nothing like the pictures and they was not even in water just wet tissue wrapped round the bottom. Was very disappointed when I gave them as a birthday present would have got more for my money going to the supermarket would NOT recommend this company as all totally rip off.”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your experience. We’re truly sorry to learn that the flowers you received did not match your expectations and that they were not presented in a satisfactory manner. We understand how important it is for a gift to be special, and we regret that we fell short this time. Your feedback regarding the size and overall presentation will be taken seriously as we work towards improving our service. We appreciate you bringing this to our attention. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 4 months ago

“Fast easy”

Helpful Report

Posted 4 months ago

Hello Scott, Thank you for your positive review! We're glad to hear that you found the process fast and easy. We strive to make every experience seamless for our customers. We look forward to serving you again soon! Best wishes, Katie

Posted 4 months ago

“Bit of a con ref delivery charge and every attempt to upsell. Hope flowers are good for recipient....”

Helpful Report

Posted 4 months ago

Hello Keith, Thank you for sharing your thoughts. We're sorry to hear that the delivery charge and upsell attempts weren't to your liking. We always aim to provide value and transparency, so your feedback is important to us. We hope the flowers bring joy to the recipient! Best wishes, Katie

Posted 4 months ago

“The flowers I ordered for a present for a loved ones birthday were not only late but also nothing like the picture, the website says they are arranged by a florist and they were all just in a box and I could have got a nicer arranged bunch from a supermarket. So so disappointing and they were not cheap!!! I would definitely not recommend this company if you’re ordering something as a gift, I am embarrassed that this ‘gift’ has arrived as it has!! I’ve added photos of what I ordered versus what arrived! I also paid extra for a large bunch and can’t quite see how this can be justified!!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. We're truly sorry to hear that the flowers you ordered did not meet your expectations and that they arrived late. We understand how disappointing it can be, especially when you were counting on them as a gift for someone special. We strive to provide lovely arrangements, and it’s clear we didn’t deliver the quality you anticipated. Your concerns regarding the value for money and presentation have been noted, and we will certainly take your comments into consideration as we continue to improve our services. Warm regards, Katie

Posted 4 months ago

“For the 2nd time this week some flowers that were supposed to be delivered have not been. They have been sent to an entirely different address twice. Theses were for my mother in laws birthday & she has dementia. I've been sent a proof of delivery showing some concrete but no flowers. This company is a complete joke & totally shambolic !! I expect a full refund of £50 & some other compensation for the distress & upset this has caused.”

Helpful Report

Posted 4 months ago

Hello, Thank you for bringing this to our attention. We are truly sorry to hear about the issues you've faced with your recent flower orders. We understand how important these deliveries are, especially for significant occasions and for loved ones with special needs. The confusion regarding the address and the proof of delivery you received is understandably distressing. I can see that this is being looked into. Warm regards, Rosie

Posted 4 months ago

“I ordered flowers to be delivered today (November 2nd) and the delivery system used by prestige (royal mail) has the living/ accomodation building the flowers are being delivered to listed as a business, and I'm now having to wait until Monday (November 4th) for them to be delivered. Flowers are most likely going to be wilted now. Everything else was fine but I am annoyed my significant other is going to be receiving wilted flowers. I contacted prestige about it and only got an automatic generated response. Also quite suspicious that royal mail closes early today, potentially them being lazy and not wanting to deliver today but I am quite upset about this so maybe I'm grasping at straws. Use a better delivery service next time. If flowers are dead or wilted on arrival I will upload a new review with photos for proof.”

Helpful Report

Posted 4 months ago

Hello Aaron, Thank you for your feedback. We sincerely apologise for the delivery issues you've encountered and understand how disappointing this must be, especially when sending flowers to a loved one. We aim to ensure all deliveries are timely and in perfect condition, and it’s clear we missed the mark in your case. Your comments about communication are noted, and we'll work to improve our responsiveness. Warm regards, Katie

Posted 4 months ago

“I ordered the October flowers for my daughter's birthday. They arrived when they should've done.. my daughter was over the moon with them and the little extras that I ordered. The quality of the flowers made one person very happy. Also the staff member who took my order was very professional and friendly ( Kyle).”

Helpful Report

Posted 4 months ago

Hello Pat, Thank you for your wonderful review! We're so pleased to hear that your daughter loved her birthday flowers and the little extras. It's fantastic to know that our team, especially Kyle, provided you with professional and friendly service. Your support means a lot to us, and we look forward to bringing more joy to your special occasions in the future! Best wishes, Katie

Posted 4 months ago

“I wish i never ordered without reading the reviews because the reviews are completely true company says next day’s delivery and gets people to buy gift for their loved onces and turnes out its acc its a delivery in a 3 day period when your paying for a specific day.Still hoping they till reach but would not recommend”

Helpful Report

Posted 4 months ago

Hello Jaz, Thank you for sharing your experience. We sincerely regret that your order did not meet your expectations regarding the delivery timeline. We understand how important it is to have gifts arrive on specific days, especially for special occasions. Your feedback is valuable to us, as we continuously strive to improve our services. We hope that your order will reach you soon, and we appreciate your understanding in this matter. Warm regards, Katie

Posted 4 months ago

“AVOID AT ALL COSTS Horrendous service. I ordered a bunch of flowers for a colleague to be delivered 31st October. I received no dispatch notification and when I chased this up they advised me the Royal Mail tracking was down. I contacted the following day for them to tell me hospitals do not accept flowers however these flowers had never even been dispatched nor had I been sent any tracking information. They advised me I would not be refunded and that they would send the flowers to an alternative address which they have failed to do. DO NOT ORDER FROM THIS WEBSITE I AM NOW £50 down with no flowers or refund. Absolutely disgusting.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We’re deeply sorry to hear about your recent experience and understand your frustration. Your feedback regarding the dispatch and delivery of your order is concerning, and we sincerely apologise for the inconvenience this has caused you. It’s always our goal to provide transparent communication regarding orders, and we regret that we fell short in your case. Warm regards, Katie

Posted 4 months ago

“Shocking, see photos of what was ordered compared to received”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. We're very sorry to hear that what you received didn't meet your expectations. We strive to deliver beautiful arrangements that match our customers' orders, and we're disappointed to learn that we fell short in your case. I can confirm this bouquet does include flowers that are sent in bud form. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. Warm regards, Katie

Posted 4 months ago

“The flowers were supposed to be delivered on October 31st but were delivered a day late on November 1st”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. We're truly sorry to hear that your flowers were not delivered on the expected date and that this caused disappointment. Timely delivery is very important to us, and we apologise for any inconvenience this may have caused you. If you have any concerns regarding the condition of the flowers, please let us know, and we will do our best to assist you. Warm regards, Katie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 271,634 reviews