Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,351 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used this company many times. They always deliver beautiful fresh flowers.”

Helpful Report

Posted 4 months ago

Dear Kelly, thank you so much for taking the time to rate Prestige Flowers with 4 stars. We truly appreciate your feedback and support! If there is anything else we can assist you with or if you have any suggestions for improvement, please do not hesitate to let us know. We value your input and always look forward to serving you again. Thank you once again for choosing Prestige Flowers! Best regards, Rosie

Posted 4 months ago

“Quick and easy to use the web site quick and easy method very pleased Thank you 😀”

Helpful Report

Posted 4 months ago

Dear Angela, thank you so much for taking the time to rate Prestige Flowers with a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a quick and easy experience using our website. We strive to provide a user-friendly platform that makes ordering flowers a breeze, and we are delighted that you found it to be quick and easy. Your satisfaction is our top priority, and we are overjoyed that we were able to meet your expectations. Once again, thank you for your kind words and for choosing Prestige Flowers. We look forward to serving you again in the future. Best regards, Rosie

Posted 4 months ago

“Awful service, flowers arrived a day later than ordered, subsequently the roses were limp and in poor condition. Will not use again!”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to leave us a 4-star rating for Prestige Flowers. We truly appreciate your feedback and support. It's unfortunate to hear about your recent experience with us. We apologise for any inconvenience caused by the delay in delivery and the poor condition of the roses. We understand how important it is to receive fresh and beautiful flowers on time. Please know that we take customer satisfaction very seriously, and we're constantly working to improve our services. Your feedback helps us identify areas for improvement and make necessary changes to ensure a better experience for our valued customers like you. Thank you once again for your support and for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Best regards, Prestige Flowers Customer Support

Posted 4 months ago

“Very good website. Many choices of flowers and cards! I think my loved ones will be very happy with these gifts!”

Helpful Report

Posted 4 months ago

Thank you so much for giving Prestige Flowers a five-star rating! We truly appreciate your kind words about our website and the wide selection of flowers and cards we offer. We are delighted to hear that you believe your loved ones will be very happy with these gifts. Your satisfaction means a lot to us, and we strive to provide the best products and services possible. Should you have any further feedback or need assistance in the future, please don't hesitate to reach out. Once again, thank you for choosing Prestige Flowers and for taking the time to share your positive experience with us. Warm regards, Rosie

Posted 4 months ago

“Prestige Flowers has always been the most convenient, value for money and easy service to deal with. You rock! Thank you! Whenever I need, a thank you, a congratulations or a thinking of you moment, you were there. My Number 1 every time!”

Helpful Report

Posted 4 months ago

Dear Katy, thank you so much for your amazing 5-star rating of Prestige Flowers. We are beyond thrilled to hear that you find our service to be the most convenient, value for money, and easy to deal with. Your kind words truly mean the world to us! Thank you again for your unwavering support. You are our number one and we promise to always be there for you. Warm regards, The Prestige Flowers Team

Posted 4 months ago

“I ordered a large bouquet of flowers but what was delivered wasn't acceptable and nothing like what I expected. So far, the company have said that what was delivered was acceptable and they offer a £10 credit note. This was bought as a sympathy gift and although the quality was fine the size of the bouquet was significantly smaller than I would expect. Not happy at all and hoping they rectify to a satisfactory level. I've attached photos of what I have ordered and what was delivered so people can see for themselves.”

Helpful Report

Posted 4 months ago

Dear Sarah, thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate it when our customers provide us with valuable insights into their orders. We would like to apologise for the disappointment you experienced with the bouquet that was delivered. We understand that it fell short of your expectations and was not what you were anticipating. We apologise for any inconvenience this may have caused, especially since it was meant to be a sympathy gift. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 4 months ago

“Very quick and easy process amazing variety of flowers up for grabs for good quality prices”

Helpful Report

Posted 4 months ago

Dear Harry, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your feedback and are thrilled to hear that you found our ordering process quick and easy. We take pride in offering an amazing variety of flowers at great prices without compromising on quality. Your support means the world to us! Warmest regards, Rosie

Posted 4 months ago

“Great quality flowers at a low cost. Easy to navigate.”

Helpful Report

Posted 4 months ago

Thank you so much, Rukhsar, for your amazing 5-star rating of Prestige Flowers. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Your kind words truly motivate us to continue delivering great quality flowers at a low cost. We are also pleased to know that our website was easy to navigate. It was a pleasure serving you, and we hope to see you again soon!

Posted 4 months ago

“Supposed to be hear Saturday for anniversary but do not arrive until Monday. Anniversary been and gone and flowers very tired”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and appreciate that you reached out to let us know what happened. We sincerely apologise for the delay in delivering your flowers for your anniversary. We understand how important it is for our customers to have their orders delivered on time, especially for such special occasions. We are truly sorry for any disappointment or inconvenience this may have caused you. Furthermore, we apologise for the condition in which the flowers arrived. It is our utmost priority to ensure that our customers receive fresh and vibrant blooms. We understand your frustration with receiving tired flowers, especially after your anniversary has already passed. Please could you forward us some photos pf the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 4 months ago

“Easy webpage to follow Flowers are great quality Delivery is fantastic”

Helpful Report

Posted 4 months ago

Thank you so much, Olivia, for your 5-star rating of Prestige Flowers! We're thrilled to hear that our webpage was easy to follow and that you found our flowers to be of great quality. We also appreciate your kind words about our fantastic delivery service. Your satisfaction means the world to us. Thank you again for choosing Prestige Flowers!

Posted 4 months ago

“The rating/review 'assumes' that one's order has been completed. However my problem was while placing my order: I needed some help, when asked to to fill in my 'coupon code below' (??) but I had no coupon code!! I tried the chat line for help, but the first question on 'chat line' is for my order number/code which till then i did not have. So there is no help possible while fillng in the order form. Perhaps you need to reword....'if you have a coupon code, please fill in below' Having said that my last order was very well received and the recipient was delighted.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your experience. I apologise for the confusion you encountered while placing your order, especially regarding the coupon code and the chat support. I understand that you were prompted to enter a coupon code even though you didn't have one, which created some confusion. We appreciate your suggestion to reword the prompt. This is a helpful recommendation and we will consider it to improve clarity for all our customers. I am glad to hear that your last order was well received and that the recipient was delighted. We strive to provide excellent service and appreciate your continued trust in our products. Thank you once again for your constructive feedback. If you have any more suggestions or need further assistance, please don't hesitate to reach out. Best wishes, Katie

Posted 4 months ago

“Great service and online experience Quick and easy to use Thanks”

Helpful Report

Posted 4 months ago

Thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you had a great service and online experience with our website. We strive to make the process quick and easy for our customers, and your feedback reaffirms our efforts. Thank you again and have a fantastic day!

Posted 4 months ago

“Arrived 2 days late. Roses looking brown around edges”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your valuable feedback and we are sorry to hear about the issues you encountered. We apologise for the inconvenience caused by the late arrival of your order and for the roses appearing brown around the edges. We understand that this is not the level of quality and service we strive to provide. We would like to make things right and improve your experience with us. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 4 months ago

“Prestige Flowers deliver beautiful bouquets, The flower's are always fresh & in very good condition I have never been disappointed & have ordered regularly over a few years.”

Helpful Report

Posted 4 months ago

Dear Victoria, thank you so much for your fantastic 5-star rating of Prestige Flowers! We greatly appreciate your kind words and your ongoing support as a valued customer. Thank you again for your continued trust in Prestige Flowers. We look forward to serving you for many more years to come. Warm regards, Prestige Flowers Team

Posted 4 months ago

“disappointed to say the least. could have done better at any large supermarket,the order i received looks dull and lifeless and half the quantity compared to the website picture.the website would not upload pictures of the flowers,instead i was asked to contact customer support,cant be bothered with that. will not be returning.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We sincerely appreciate your honesty and we apologise for any disappointment you may have experienced. We understand that receiving an order that looks dull, with only half the quantity compared to the picture on our website, is undoubtedly frustrating. We strive to consistently provide our customers with beautiful and high-quality floral arrangements, and it is disheartening to hear that we fell short on this occasion. We apologise for the inconvenience you faced with uploading pictures on our website. We will investigate this issue further to ensure a smoother experience for all our customers. It is important to us that everyone can easily share their experience and have their concerns addressed promptly. Once again, thank you for bringing this matter to our attention. We assure you that we will take immediate steps to rectify and improve the areas that have caused your disappointment. Warm regards, Katie

Posted 4 months ago

“great choices available and quick delivery”

Helpful Report

Posted 4 months ago

Thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind words and are delighted to hear that you were satisfied with our service. We take pride in offering great choices available and ensuring quick delivery. Your satisfaction is our utmost priority, and we look forward to serving you again in the future. Thank you once again for choosing Prestige Flowers!

Posted 4 months ago

“brilliant, perfect flower, perfect delivery”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5-star rating of Prestige Flowers! We are absolutely thrilled to hear that you had such a brilliant experience with us. Your kind words about our flowers and delivery are greatly appreciated and truly motivate us to continue delivering excellence. We are delighted to have been able to provide you with the perfect flowers and a seamless delivery experience. Once again, thank you for choosing Prestige Flowers and for taking the time to share your positive feedback. We look forward to serving you again in the future! Wishing you a wonderful day ahead! Warm regards, Prestige Flowers

Posted 4 months ago

“First time using prestige flowers in USA would never use them again sent them information too cancel delivery as person was on vacation but no response and just delivered them anyway 76pounds waste very bad customer service”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate customers like you who take the time to let us know about their experiences. We would like to sincerely apologise for the inconvenience you faced regarding the delivery of your order. We understand the frustration caused when our service falls short of your expectations. I can see that our team did respond to your email and the ticket was closed on your side. Warm regards, Rosie

Posted 4 months ago

“I placed my order literally a month in advance to make sure there would be no issue as this was meant for my partners birthday, I have received no confirmation of any courier service, I received an order confirmation when I placed my order and when I go to track it, it then says no order can be found ??? Extremely not happy and would like a full refund”

Helpful Report

Posted 4 months ago

Hello Dinarte, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate your input and apologise for the inconvenience you have faced. We understand the importance of ensuring a seamless delivery, especially for such a special occasion as your partner's birthday. We apologise for the lack of communication and the confusion caused by not receiving any confirmation from our courier service. Our sincerest apologies also extend to the disappointment you experienced when attempting to track your order. Again, we appreciate your valuable feedback and apologise for falling short of your expectations. We will use your comments to improve our services moving forward. Best wishes, Rosie

Posted 4 months ago

“ordered flowers for a colleague, after ordering i noticed that there were quite a few negative reviews. i decided to contact customer services straight away to address my concerns. they reassured me that the flowers would be good quality and i would not be disappointed. They were beautiful and i was very happy with my order. i would definitely recommend Thank you”

Helpful Report

Posted 4 months ago

Dear Helen, thank you so much for your fantastic 5-star rating of Prestige Flowers! We greatly appreciate your feedback and are thrilled to hear that you had a wonderful experience with us. We are delighted that the flowers exceeded your expectations and that you were pleased with your order. Your recommendation means a lot to us, and we are grateful for your support. Once again, thank you for choosing Prestige Flowers. If there is anything else we can assist you with in the future, please do not hesitate to contact us. Best regards, Katie

Posted 4 months ago

Prestige Flowers is rated 4.5 based on 270,351 reviews