Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,944 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,944 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 18th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were arranged for a specified date as they were for a first anniversary of a bereavement. I was advised the flowers would be delivered on that date. They were not delivered until the next day which was very upsetting. When I asked why the delivery did not take place on the arranged date, I was advised they could not guarantee a date as they used an external delivery service. This was not relayed prior to payment. I would not use this company again.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 3 months ago

“Bit of a drama but really beautiful sunflowers 🌻”

Helpful Report

Posted 3 months ago

Dear Ian, thank you so much for your outstanding 5-star review of Prestige Flowers! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with us. We understand that there might have been trouble with your order, but we are sincerely glad to hear that the sunflowers in your order turned out to be really beautiful. Our team works hard to ensure that every bouquet we deliver exceeds our customers' expectations, and we are delighted to have achieved this with your order. Once again, thank you for choosing Prestige Flowers. We hope to have the pleasure of serving you again in the future! Best regards, Rosie

Posted 3 months ago

“Flowers did not arrive on arranged date, which was our 53rd wedding anniversary. Very poor service.”

Helpful Report

Posted 3 months ago

Hello Alan, Thank you for your review. We are deeply sorry to hear that your flowers did not arrive on your 53rd wedding anniversary. We understand how important this occasion was for you, and we sincerely apologise for any disappointment caused by the delay. We take pride in providing timely service, and it is disheartening to learn that we fell short in your case. I have located your order and can see that this is out for delivery today. Warm regards, Tom

Posted 3 months ago

“I ordered for next day delivery, they were delivered two days after that ,(missed the occasion). The flowers looked okay from the photo my friend took but much smaller than the photo of the item I purchased. I added the delivery pass, which I'm now regretting as I probably will source elsewhere.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and the delay in your flower delivery. We understand how disappointing it is to miss an occasion, especially when you are looking forward to surprising someone special. We strive to provide accurate representations of our products, and we apologize if the size did not meet your expectations. Your feedback is invaluable to us, and we will use it to improve our services. Warm regards, Katie

Posted 3 months ago

“Awful, awful company with ZERO customer service.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and understand your frustration. Providing excellent customer service is very important to us, and we apologise for falling short in this instance. I will feed this back to the relevant team members to ensure this is looked into internally and improved. Warm regards, Rosie

Posted 3 months ago

“Fantastic service start to finish. I ordered flowers at 9.42pm last night and they were delivered by about 10.30am this morning. The recipient was over the moon with the flowers. I won't hesitate to use PF again and to recommend them. I have to say I am pleased I didn't read the reviews beforehand. Some are not very flattering and certainly nothing like the service I have personally received.”

Helpful Report

Posted 3 months ago

Hello Julie, Thank you so much for your wonderful review! We're thrilled to hear that you experienced fantastic service and that your order was delivered so quickly. It’s great to know the recipient loved the flowers!

Posted 3 months ago

“Can't fault the delivery and flower quality was good. However, the pictures of bouquets on the website are misleading (photoshopped?) - what you will receive is MUCH less. I defy even the most creative of florists to produce the bouquet shown on the website from the ingredients delivered!”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback! We’re glad to hear that you were pleased with the delivery and the quality of the flowers. However, we sincerely apologise for any disappointment regarding the bouquet's size and presentation. We strive to provide accurate representations of our arrangements, and we appreciate you bringing this to our attention. Your comments will help us improve our product images and descriptions. If you'd like to discuss your experience further or if there's anything we can do to assist you, please reach out to us at enquiries@prestigeflowers.co.uk, quoting 'REVIEW' in the subject line. Best wishes, Rosie

Posted 3 months ago

“I've used Prestige FLOWERS for several years and on many occasions. All of the reipients have been pleased with their flowers, some for weeks I've been told....”

Helpful Report

Posted 3 months ago

Hello Keith, Thank you for your continued support and for sharing your experience with us! We’re delighted to hear that the recipients have been pleased with their flowers for so long. It's wonderful to know our arrangements bring joy and lasting happiness.

Posted 3 months ago

“Was worried a little when I saw some of the negative reviews but didn't need to worry at all. Ordered before 10pm last night, delivery at 4pm today as planned. Lovely bouquet, flowers all looking good , well put together and a very pleased recipient who had been very unwell. Great service,well done.”

Helpful Report

Posted 3 months ago

Thank you for your fantastic feedback! We're so glad to hear that your experience exceeded your expectations and that the bouquet was well-received by the recipient. It’s wonderful to know we could bring a bit of joy during their recovery!

Posted 3 months ago

“I ordered flowers for my mum's 70th Birthday. I ordered the flowers in the 1st picture and received the clowers in the 2nd. Paid nearly £70 for flowers and not one flower resembles what I was told she would receive. Prestige flowers, if you don't have said flowers then make it known. They are not £70 flowers. They look like they've been thrown together from bunches from Asda. Ripping people off and sending flowers that are NOT described on the bunch which I purposely picked out for her birthday. Will not be using again and will be spreading the word to avoid!!!!!”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We're truly sorry to hear that the flowers your mum received did not match what was expected, especially for such an important occasion. This is not the standard we aim to provide, and we apologise for the disappointment caused. Your feedback is important, and we appreciate you bringing this to our attention. We will be reviewing this issue internally to prevent similar situations in the future. I have also contacted you directly via email. Best wishes, Ellie

Posted 3 months ago

“If I could put 0 I would! My mother was sent flowers for her birthday. After 4 days the lily’s hadn’t opened and had started to turn brown. I contacted PF’s only to be told they couldn’t speak to me. My mum then contacted them when she was able to only to be told any problems she had to report within 3days. She was offered a £10 voucher. There are no flowers for £10. Awful and a complete waste of money. Low and behold, it won’t let me attach the picture of the ‘flowers’!”

Helpful Report

Posted 3 months ago

Hello Charlotte, Thank you for your review. We sincerely apologise for the poor experience with your mother’s birthday flowers and for the issues you faced with customer service. It’s disappointing to hear that the lilies did not bloom as expected and that our response did not meet your expectations. We understand your frustration and are committed to improving our service. Warm regards, Rosie

Posted 3 months ago

“Good product, user-friendly website and service. Disappointed that I was unable to opt out of tracking the order. The opt out "tick" did not work. An extra £5.99 was unwelcome. Please clarify this option for future use. Thank you.”

Helpful Report

Posted 3 months ago

Hello Stephen, Thank you for your feedback and for highlighting both the positives and the areas where we can improve. We’re glad you were happy with the product and found our website user-friendly. However, we apologise for the issue you encountered with the tracking opt-out. However, we don't offer an untracked delivery service. Warm regards, Tom

Posted 3 months ago

“60th birthday flowers arrived the day after despite their courier saying they would be delivered on time. Customer service was terrible and they didnt care. Wouldnt give a refund and ignored consumer rights act...shocking..Do not use”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We sincerely apologise for the issues you experienced with your recent order. It’s disappointing that the flowers arrived late, and we understand how upsetting this must have been for such a special occasion. We strive for excellent customer service and regret that we didn’t meet those standards in your case. Your feedback is crucial, and we will be reviewing this situation closely to ensure improvements are made. Warm regards, Tom

Posted 3 months ago

“I’m really disappointed as the bouquet looks nothing like the pictures..”

Helpful Report

Posted 3 months ago

Hello Christine, Thank you for your review. We're truly sorry to hear that the bouquet did not meet your expectations. We aim to provide beautiful arrangements that match our images, and we regret that we fell short in this instance. Your feedback is important to us, and we will use it to improve our offerings. Warm regards, Rosie

Posted 3 months ago

“Do not use,ordered some flowers for an anniversary and the below is what was sent,when I emailed and complained they replied that in their opinion the flowers were fine.The photos are how they should look and how they actually look”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We're sorry to hear about your recent experience and appreciate you bringing this to our attention. We strive to deliver the highest quality flowers, and it’s disappointing that we fell short. Your feedback is important to us, and we’ll be reviewing this situation further to ensure it doesn’t happen again. If possible, please could you send us a bird's-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further for you. Best wishes, Rosie

Posted 3 months ago

“Despite some confusion with the delivery date , which was really my own fault, the flowers and gift were perfect and the ordering was easy”

Helpful Report

Posted 3 months ago

Hello Robert, Thank you for your understanding and for sharing your experience! We're glad to hear that despite the confusion about the delivery date, everything else went smoothly, and you were happy with the flowers and gift. We're delighted the ordering process was easy, and we look forward to serving you again!

Posted 3 months ago

“I really wish I had read the reviews before making my purchase. What’s the point of paying for the next day delivery and still end up not getting it? Never again!! Who delivers a birthday flower at 8pm in the evening? Yet they don’t deliver it”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. I can see that delivery was attempted at around 6:30 pm but there was no answer. Warm regards, Rosie

Posted 3 months ago

“£36.00 for 4 roses and 6 Lillies. What an absolute joke. Will never use again.”

Helpful Report

Posted 3 months ago

Hello Lucy, Thank you for your review. Thank you for your feedback. We’re sorry to hear that you were disappointed with your order. We strive to provide high-quality flowers and value for all our customers, and we regret that this didn’t meet your expectations. Your comments will be reviewed to help us improve. If possible, please could you send us a bird ' s-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 months ago

“Not up to your normal standards”

Helpful Report

Posted 3 months ago

Hello Joan, Thank you for your feedback. We're sorry to hear that your recent experience did not meet our usual standards. We strive for excellence, and we appreciate you bringing this to our attention. We'll work to address the issue and ensure a better experience next time. Warm regards, Rosie

Posted 3 months ago

“They were delivered quickly just a very small bunch of flowers based on the cost. I bought large bunch of flowers for £40 - it's ended up being six roses and two lily's. if you compare to M&S or Next, you'd get alot more for the same money.”

Helpful Report

Posted 3 months ago

Hello John, Thank you for your feedback. We're glad to hear that the flowers were delivered promptly, but we're sorry to learn that the bouquet didn't meet your expectations in terms of size. We strive to offer high-quality, fresh flowers, but we understand your concerns regarding value for money. Your feedback is important to us, and we will review our pricing and product offerings to ensure they align with customer expectations. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 270,944 reviews