Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,667 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 271,667 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company to avoid disappointment! The flowers are substandard & the customer service is even worse. I ordered a large bouquet of Christmas flowers which looked wonderful on the website but bore absolutely no resemblance to the flowers delivered. When I complained I was brushed by telling me to check the terms & conditions for substitutions, completely missing the point of my compaint. They just dont care.”

Helpful Report

Posted 2 months ago

Hello Lisa, Thank you for taking the time to share your experience. I'm truly sorry to hear that the flowers you received did not meet your expectations and that our customer service did not provide the support you needed. We understand how disappointing it can be when something doesn't go as planned, especially for special occasions. Your feedback is valuable, and I assure you it will be shared with our team as we strive to improve our services. Best regards, Rosie

Posted 2 months ago

“If I could award PRESTIGE FLOWERS no star, I would. The website may be easy to use, but after this, PRESTIGE FLOWERS fail in customer service and delivery times. I made an order on Tuesday for Saturday delivery (I wanted the flowers to be at my mum's home for Sunday, thus giving Prestige Flowers an extra day for delivery). It is now Monday, and the flowers have not been delivered. This reduces the flowers' shelf life, which is not good. I contacted the helpline to be told that parts of Scotland take extra time due to their remote location. The delivery address is 5 minutes from one of the major highways on Scotland's eastern side, and it is between Edinburgh and Dundee (both a 1-hour drive). It is anything but remote. After my experience, I will never order from Prestige Flowers ever again. This was my experience with Prestige Flowers.”

Helpful Report

Posted 2 months ago

Hello Steve, Thank you for taking the time to leave a review. We sincerely apologise for the delay and any upset this has caused. Due to the distance between the delivery address and our distribution centre, deliveries can occasionally take longer than expected, which we do mention on our website. If you notice any issues with the flowers upon delivery, please send us photos of the bouquet along with your order number to enquiries@prestigeflowers.co.uk, with 'REVIEW' in the subject line. Best regards, Katie

Posted 2 months ago

“Good morning I ordered some birthday flowers for my Mother in law ( I am in Syd Australia). Order done, no flowers have arrived 5 days . I contacted Prestige flowers & This is my ticket no. 2051841. An automated response that the flowers were despatched .” close ticket” This is no resolution. It is up to “Prestige” flowers to follow up why they have not been delivered. If your courier partner Royal mail doesn’t follow through that is your issue not mine. Yes there is a tracking no. “Item rerouted” . Wonder what state the flowers are in now!! Today the flowers have still not arrived. This review I hope will be forwarded to Prestige flowers for Another review . 1 star”

Helpful Report

Posted 2 months ago

Good morning Jeanine, Thank you for sharing your experience with us. I'm truly sorry to hear that your order for birthday flowers has not been delivered, and I completely understand your frustration regarding the delay. We recognise the importance of timely delivery, especially for special occasions, and it is disappointing to hear that our service fell short in this instance. I assure you that we take these matters seriously. I have responded to your email. Warm regards, Ellie

Posted 2 months ago

“DO NOT USE. A group of us ordered funeral flowers for a friend who’s lost a parent. Flowers didn’t turn up. Prestige advised flowers were lost and washed their hands of the issue offered £5.99 refund for postage. Absolutely useless customer service. Bitterly disappointed.”

Helpful Report

Posted 2 months ago

Hello Rachel, Thank you for your feedback, and I am truly sorry to hear about the distressing experience you had with your order. We understand how crucial it is for delivery to happen on time, especially during such a sensitive moment. I apologise for the inconvenience caused by the missed delivery and the lack of adequate support. Your frustration is completely valid, and I assure you that your comments will be taken seriously as we strive to improve our service. If you still need assistance, please could the named customer reach out to us at enquiries@prestigeflowers.co.uk with the order number and 'Review' in the subject line. Warm regards, Rosie

Posted 2 months ago

“On 4th December Prestige accepted my order for delivery in France on Friday 6th December, but then only delivered the flowers 4 days after the specified delivery date. Therefore, the flowers were probably already 4 or 5 days old when they arrived on 10th November, 2 days after my friend's birthday on Sunday 8th December. They didn't last very long and have now died.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review, and I'm truly sorry to hear about the issues you encountered with your order. We understand how disappointing it is when an order doesn’t arrive as expected, especially for a special occasion like a birthday. It’s important to us that our flowers arrive fresh and on time, and I regret that we fell short in this instance. Your feedback regarding the delivery timing is noted, and we will be addressing these concerns to improve our service. Warm regards, Rosie

Posted 2 months ago

“The flowers were delivered in a box by Royal Mail, and my sister had to dress them herself. There was therefore no ‘wow’ moment upon receipt. She is not a florist, so it looks nothing like the photo, and certainly has far fewer flowers than I paid for, as I paid for the medium size. The bouquet was described as ‘sparkling’. It had a few clumps of glitter dumped on it, unevenly scattered and looked cheap. No scent whatsoever. I think it should be made much clearer that flowers are delivered in a box (by Royal Mail) for self assembly. I would not have sent them from this site had I known that. Very disappointing as they were not cheap but looked like they came from some budget florist. Would not use again.”

Helpful Report

Posted 2 months ago

Hello June, Thank you for taking the time to share your feedback. I’m very sorry to hear that the flowers did not meet your expectations and that your experience was disappointing. We strive to ensure that every order brings joy to the recipient, and it’s clear that we fell short in this instance. I appreciate your comments about the assembly process and the description of the bouquet. Your concerns about clarity on our website and the quality of the product are valid, and we’ll be reviewing these areas to make necessary improvements. If possible, please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Warm regards, Rosie

Posted 2 months ago

“I ordered an orchid plant for a friend's birthday and she was delighted with it. I placed the order well in advance of her birthday and it was delivered to her door on the day of her birthday. Thank you for your excellent service.”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your fantastic review! We’re delighted to hear that your friend loved the orchid and that the delivery was seamless on her special day. Your kind words motivate us to keep providing excellent service! Best wishes, Katie

Posted 2 months ago

“Awful service. Our friend ordered flowers for a funeral which haven't turned up. Prestige have failed to help and have only offered to refund the cost of delivery, refusing accountability for the lost order.”

Helpful Report

Posted 2 months ago

Hello Jack, Thank you for your feedback, and I’m truly sorry to hear about the issues you experienced with your order. We understand how important it is to have arrangements delivered on time, especially for such a sensitive occasion. Please know that we strive to provide the best service possible, and I regret that we didn’t meet that standard in this case. Your concerns about accountability are noted, and we will take them into consideration as we review our processes. If this has not been resolved, please could we ask the customer to contact us at enquiries@prestigeflowers.co.uk with the order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 months ago

“Easy to follow on a mobile or website, clear and fast.”

Helpful Report

Posted 2 months ago

Hello Suzanne, Thank you for your wonderful review! We're thrilled to hear that you found our website and mobile experience easy to navigate. Best wishes, Katie

Posted 2 months ago

“Lovely flowers but was a bit disappointed on the size of the bunch we got. After paying extra for a medium size bunch it was more like the small size shown on web site. Also small when compared to bunches at the same cost received from other florists !!”

Helpful Report

Posted 2 months ago

Hello Paul, Thank you for taking the time to share your feedback. I’m sorry to hear that the size of the bouquet didn’t meet your expectations, especially after opting for a medium size. We aim to provide value and quality with each order, and I understand your disappointment in comparison to other florists. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes,

Posted 2 months ago

“Don’t use! Selected a specific delivery date only to be emailed and the delivery day is 2 days later! Very upsetting. Will not order again!”

Helpful Report

Posted 2 months ago

Hello Paula, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I have reviewed your tracking link and can see that this is due to be delivered today. Warm regards, Rosie

Posted 2 months ago

“Prestige Flowers website provided me with and beautiful choice of bouquets within my affordability. Thank you”

Helpful Report

Posted 2 months ago

Hello Kathleen, Thank you for your lovely review! We're so glad to hear that you found a beautiful selection of bouquets within your budget. Best wishes, Katie

Posted 2 months ago

“Paid for a large bouquet and this is what turned up would never recommend very disappointed from what was a regular customer”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your thoughts with us. I’m truly sorry to hear that the bouquet you received did not meet your expectations and that this has affected your experience as a regular customer. We strive to provide our customers with beautiful arrangements, and it’s disheartening to learn that we fell short in this instance. Your feedback is invaluable, and we will definitely take it into account to ensure improvements moving forward. I have located your order and can see that our customer service team are awaiting your reply to look into this for you. Warm regards, Katie

Posted 2 months ago

“The worst company, I’ve ordered something for a birthday gift but i never received the parcel, it keep saying will arrive next day. SCAM”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We sincerely apologise for any disappointment caused. I’ve reviewed the tracking for your order and can confirm that delivery was attempted on both the 13th and 14th. Unfortunately, the address was inaccessible on both occasions. According to the tracking, a delivery request has been made with Royal Mail. If you experience any issues with the flowers upon delivery, please send us photos to enquiries@prestigeflowers.co.uk, including your order number and ‘REVIEW’ in the subject line. Best regards, Katie

Posted 2 months ago

“Delivery was not on the day requested, very disappointed as it was a birthday.”

Helpful Report

Posted 2 months ago

Hello Melanie, Thank you for your feedback. We’re truly sorry to hear that the delivery did not arrive on the requested date, especially for such an important occasion as a birthday. We understand how disappointing this must have been. Please reach out to us at enquiries@prestigeflowers.co.uk so we can further investigate and ensure this issue is addressed. Best wishes, Rosie

Posted 2 months ago

“Withered and poor quality flowers: I ordered flowers for a close relative. The flowers arrived one day late, which I accept can happen as the flowers were delivered by Royal Mail. However the flowers arrived withered and dried out. My relatives attempted to prop the flowers up against each other in a vase to make them look better and more presentable in a photo to show me as they were a gift and they did not want to disappoint me. The size of the bouquet did not represent the beautiful picture displayed on the website. I also paid an additional £5 to get a larger bouquet of flowers. Please see below the picture of the flowers that were delivered to my relative against the picture on the website. I contacted customer services and asked for a refund. They replied with an apology and to compensate I was offered £10 off my next order. I replied and stated that I did not want to spend any more money on flowers from them due to the poor service and I asked for a refund. Then I was offered £15 off my next order and an apology. I stated again that I did not want to spend any more money on their flowers as the flowers I ordered were not fit for purpose. Then I had a further reply saying that the time period for a refund had passed even though it was only a couple of weeks after the order was placed. The reason for the slight delay in contacting Prestige Flowers was because understandably, my relative did not tell me how the flowers arrived until after I had sent them a bouquet of flowers from another company which were beautiful a couple of weeks later. They then felt able to tell me. After several emails backwards and forwards to prestige flowers, they asked for pictures which were stamped with the date. I had already sent them pictures. I then sent them the pictures including the date the photo was taken. Finally they accepted that there was a ‘slight’ quality issue and they offered a voucher up to the price of the original cost of flowers. Finally they sent out a second bouquet which were better but not great. All in all, I will never order flowers from this company again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback. We are genuinely sorry to hear about the issues you experienced with your order, and we completely understand your frustration. It’s clear that the flowers you received did not meet the high standards we aim to provide, especially for such an important occasion. We apologise for the delay and the poor condition of the flowers, as well as the disappointment caused by the size of the bouquet. We truly appreciate your patience throughout the process, and we regret that our efforts to resolve the matter fell short of your expectations. While we strive to address concerns as promptly and fairly as possible, we also understand the importance of clear communication, and we will be reviewing how we can improve our processes in the future. Warm regards, Katie

Posted 2 months ago

“Late delivery, was supposed to be for a birthday yesterday. Arrived the next day. I moved to prestige flowers from another shambles of a florist serenata who again could not get delivery on time. Guess I'll be trying someone else in the future.”

Helpful Report

Posted 2 months ago

Hello Davy, Thank you for taking the time to leave a review. I’m very sorry that the flowers arrived late and missed the special occasion. We understand how important it is for deliveries to be on time, especially for birthdays, and we sincerely apologise for the inconvenience caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 2 months ago

“I thought I was ordering from a flower company but it turns out to be Prestige "Gifts". I thought they'd be delivered by a florist but discover they are being delivered by Royal Mail. They are for a bereavement. I am disgusted and I haven't yet seen the flowers. But looking at other reviews I am expecting the flowers to be disappointing. If I could cancel I would and re-order from a florist. It's dishonest.”

Helpful Report

Posted 2 months ago

Hello Robin, Thank you for sharing your concerns. I’m truly sorry to hear about your disappointment and frustration. We understand how important it is for flowers sent during a time of bereavement to be handled with care, and I regret that our service did not meet your expectations. We do include information about using Royal Mail in our delivery details, but we’re very sorry if this was unclear or overlooked. According to our tracking, your order was delivered on the 14th as requested. If you’re unhappy with the flowers, please send us photos of the bouquet along with your order number to enquiries@prestigeflowers.co.uk, including 'REVIEW' in the subject line. We’d be happy to look into this further for you. Kind regards, Rosie

Posted 2 months ago

“Ordered flowers from New Zealand to UK which did not arrive. Prestige flaged as possible fraud as ordered from so far away yet took my money. They claim to have sent an email to me but not to an active account regarding my purchase, also they mixed up order number to a different person/address/country. Eventually delivered 5 days late so will never use Prestige again.”

Helpful Report

Posted 2 months ago

Hello Kenneth, Thank you for sharing your feedback. I’m truly sorry to hear about the issues with your order and the disappointment caused. Sending flowers from abroad should be a seamless and joyful experience, and it’s clear that we did not deliver on this occasion. I apologise for the delay in delivery and any confusion caused by the mix-up with your order details. We understand how frustrating this must have been and appreciate your patience during the process. Your feedback regarding our communication and handling of the situation is invaluable, and we will use it to improve our systems moving forward. Warm regards, Katie

Posted 2 months ago

“To be honest, I was confused. When you put "address," I wasn't sure if you meant my address or my mother's who is to be the recipient of the flowers. Then, I got confused again. I thought this was to review the website and now it seems it is an overall review. I can't say something was good until I know if it is. I am a little concerned that the flowers won't be delivered on the 24th December as promised. The advert saying these Christmas flowers can be delivered then could be dishonest. For example, advertising that you do a special Christmas arrangement delivered at Christmas, but then fail to employ enough staff. I expect that somewhere in the small print there is an excuse for this. If this does go through as promised I will happily do another review. Next time I will know about the video option in advance, so know not to be in my night clothes with my hair untidy. In short, please be clearer. I have just scrolled down and this is even more bonkers. I clicked on a link about the website. I CAN'T review the flowers and delivery before my mother has got them. Now I am irritated as you have just wasted my time and added more confusion. Honestly, get it together.”

Helpful Report

Posted 2 months ago

Hello Kerry, Thank you for taking the time to share your thoughts. We sincerely apologize for any confusion you experienced while placing your order. Clear communication is very important to us, and we appreciate your feedback as it helps us improve our service. We understand your concerns about the delivery date, especially during the busy holiday season. Rest assured, we are committed to delivering your flowers as promised. We hope your next experience is much smoother, and we look forward to hearing from you again after your mother receives her flowers. Best wishes, Katie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 271,667 reviews