Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,350 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good pricing, nice options easy to use site”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5-star rating and review of Prestige Flowers! We truly appreciate your kind words. We're delighted to hear that you found our pricing to be good, and you enjoyed the nice options available on our easy-to-use site. It's customers like you that make our job so rewarding. Thank you for choosing Prestige Flowers, and we look forward to serving you again in the future!

Posted 4 months ago

“Amazing!!!”

Helpful Report

Posted 4 months ago

Thank you so much, Silvia, for your amazing 5-star rating of Prestige Flowers! We are thrilled to hear that you had an amazing experience with us. Your review means a lot to us. We appreciate your trust in our services and we look forward to serving you again in the future. Thank you once again for choosing Prestige Flowers!

Posted 4 months ago

“i placed an order, flowers, card and delivery at one price then ended up paying another, scanned copies of everything so can prove it. not at all happy, lady on live chat did her best, not her fault but what a scam, without ticking any boxes my basic order was increased to medium for an addition £5, not a lot but its the principle of being mislead will never use them again i now wait 3 to 5 working days for my money back.........utter rubbish”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate customers like you who provide valuable insights, as it helps us to improve. We sincerely apologise for the inconvenience you encountered with the pricing discrepancy. We understand that this must have been frustrating and we truly regret any confusion caused. Rest assured, we take these matters seriously and we would like to assure you that we have taken immediate steps to address this issue. Once again, we apologise for the inconvenience caused and any misunderstanding that may have arisen. Warm regards, Rosie

Posted 4 months ago

“I've previously recieved flowers from Prestige as a gift and they were beautifully presented and lasted for ages, so I had no hesitation in using Prestige to send a gift to a family member, knowing they will love their flowers.”

Helpful Report

Posted 4 months ago

Dear Lorraine, thank you so much for your wonderful 5-star rating of Prestige Flowers! We are thrilled to hear about your positive experience with us. We truly value your support and continued loyalty to Prestige Flowers. Please don't hesitate to reach out to us if you need any further assistance in the future. Warm regards, Rosie

Posted 4 months ago

“Got my girlfriend some flowers for her birthday and she loved them. I got a free box of chocolates sent with them and I paid a little extra which gave me free shipping for 6 months. They’ve been my go-to flower company when I want some delivered and I’ll keep using them. They email really good discounts and their scheduled deliveries are always on time. Amazing company”

Helpful Report

Posted 4 months ago

Hello Ben, thank you so much for your amazing 5-star rating of Prestige Flowers! We are delighted to hear that your girlfriend loved the flowers you ordered for her birthday and the free box of chocolates that came with them. Thank you once again for your kind words and for choosing Prestige Flowers. We look forward to serving you in the future. Warmest regards, Prestige Flowers Team

Posted 4 months ago

“Sent my partner some lillys and roses as a surprise for her. Lillys were lovely but unfortunately the roses where abit wilted and brown.. She was still very happy to receive them. Also packaging was abit damaged but that could of been royal mails fault.. Would of been 5 stars ⭐ if it wasn't for the roses..”

Helpful Report

Posted 4 months ago

Dear Ron, thank you so much for your recent 4-star rating of Prestige Flowers. We are delighted to hear that your partner was thrilled to receive the beautiful lilies. We apologise for any inconvenience caused by the wilted and brown roses, as well as the damaged packaging. While we cannot control the delivery process, we do acknowledge your feedback and will make sure to take it into account for future improvements. We truly appreciate your support and hope to have the opportunity to serve you again in the future. Warm regards, The Prestige Flowers Team

Posted 4 months ago

“Would not buy from this site again, very disappointed for a number of reasons. Flowers did not arrive on the day specified and when they did arrive the next day I was shocked and disappointed at the difference between the 'sales' picture (on website) and actual, especially as I had ordered the large option. Flowers arrived dull in colour compared to the website photo and could not replicate the floral spread. Got suckered with this one and lesson learnt, won't be buying from these again.”

Helpful Report

Posted 4 months ago

Dear Ian, thank you so much for taking the time to provide us with your feedback about your experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts with us, as it helps us improve our services. We sincerely apologise for the disappointment you experienced due to the late delivery of your flowers and the difference in appearance from our website's image. We understand how important it is for the flowers to arrive on time and meet your expectations, especially when you have ordered the large option. I have checked the tracking link on your order and can see that delivery was attempted as requested on the correct date. However, there was no answer at the address. If not done already, please forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Warm regards, Katie

Posted 4 months ago

“Awful flowers. Paid £50 for a £5 bouquets that was dead. Company is usless and won’t give refund. Not happy. Do not use this company they are complete scammers. Flowers also didn’t turn up until after 8PM !!! I had to leave at 5pm to get to the grave yard before it shut I am absolutely devastated it ruined the whole day.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We sincerely apologise for the issues you encountered and understand the disappointment caused by receiving a bouquet that was not up to our usual standards. We are genuinely grateful for your feedback as it helps us improve our services. We are committed to rectifying this situation and ensuring that it doesn't happen again. If not done already, please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further. Warm regards, Rosie

Posted 4 months ago

“Flowers look great and fresh. I know from previous orders they do seem to last as well hence 3 stars. However when paying for a large arrangement what was delivered was rather disappointing. Looked more like a small/medium arrangement (see image). Doesn't look much like the image shown on website with all the lovely greenery around the flowers making a really full arrangement. . 🙁”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. We're glad to hear that you've found our flowers fresh and long-lasting in the past. However, we’re sorry to learn that your recent order didn’t meet your expectations in terms of size and appearance. We aim to provide arrangements that match our website images, and it’s clear we fell short this time. Your input helps us improve, and we appreciate your honesty. Warm regards, Tom

Posted 4 months ago

“Great flower shop. Vast range of different flowers. Good price. I order from abroad. It is a pleasure to surprise my friend with the wonderful bouquets.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words. We are thrilled to hear that you had a great experience with our flower shop and enjoyed our vast range of different flowers at a good price. We are even more delighted to know that we could help you surprise your friend with our wonderful bouquets, even from abroad. It is always a pleasure to bring joy and happiness through our floral arrangements. Thank you once again for choosing Prestige Flowers. We look forward to serving you again in the future!

Posted 4 months ago

“I always very much enjoy using your Web Site. It is very easy to use and the products are great. Everybody I send flowers to always loves them and they are so popular. Thank you very much, Prestige Flowers, for making my gift sending so easy.”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful 5-star rating of Prestige Flowers! We are truly delighted to hear that you always enjoy using our website and find it effortless to use. Your kind words about our products mean so much to us. Once again, we extend our heartfelt appreciation for your support and recognition. We look forward to serving you in the future, making your gift-sending experience as easy and delightful as possible. Warm regards, Prestige Flowers

Posted 4 months ago

“No way to enter promo code and delivery cost details only shown on placing order. J. Can.”

Helpful Report

Posted 4 months ago

Thank you, John, for your 4-star rating of Prestige Flowers! We truly appreciate your support and feedback. We understand your concern about not finding a way to enter a promo code and the delivery cost details only being shown upon placing the order. We apologise for any inconvenience caused. We value your input and will take it into consideration to improve our website and provide a smoother shopping experience. Thank you again for choosing Prestige Flowers, and we hope to serve you even better in the future.

Posted 4 months ago

“Flowers ordered at 8.30pm and were delivered by 9am next morning. Absolutely beautiful, fresh and in great condition. Will definitely use prestige flowers again.”

Helpful Report

Posted 4 months ago

Dear Mrs Rogers, Thank you so much for your wonderful 5-star rating of Prestige Flowers. We truly appreciate your feedback and are delighted to hear that your experience with us was exceptional. Thank you for choosing Prestige Flowers, and we are ecstatic to hear that you will definitely use our services again. We look forward to serving you with excellence in your future floral needs. Warm regards, Prestige Flowers Team

Posted 4 months ago

“Whenever I go on to The Prestige Flowers site I am bowled over and very happy with all the colours of flowers, the bouquet arrangements and the prices which are very affordable for such a quality product.”

Helpful Report

Posted 4 months ago

Dear Vicky, Thank you so much for your fantastic 5-star rating of Prestige Flowers. We truly appreciate your kind words and are thrilled to hear that you are consistently happy with the vibrant array of flower colours, stunning bouquet arrangements, and the affordable prices we offer for our top-notch products. Customer satisfaction is our top priority, and your positive feedback has certainly made our day. We look forward to serving you again and providing you with more beautiful flowers that exceed your expectations. Warm regards, Tom

Posted 4 months ago

“Don’t bother paying for next day it won’t happen!”

Helpful Report

Posted 4 months ago

Hello Nelson, thank you so much for taking the time to provide us with your feedback about your experience with Prestige Flowers. We genuinely appreciate you sharing your thoughts and concerns with us. I have checked the tracking link on your order and can see that this was delivered on the 25th as requested. Warm regards, Rosie

Posted 4 months ago

“Awful. Messy and confusing.”

Helpful Report

Posted 4 months ago

Hello Alan, thank you so much for taking the time to provide us with your feedback regarding your experience with Prestige Flowers. We genuinely appreciate your insight and apologise for the less-than-satisfactory service that you encountered. We understand that your experience with us was confusing and we deeply regret any inconvenience caused. Our aim is to always provide a smooth and hassle-free experience for our valued customers, and it is disheartening to learn that we fell short of meeting your expectations. I will feed this back to the relevant department. Best wishes, Rosie

Posted 4 months ago

“Received a bouquet of roses and lilies. Unfortunately very disappointed. The lilies didn't open and the roses died very quickly. All instructions followed. Didn't let me upload photo unfortunately, tried several times.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to provide feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and value your perspective. We sincerely apologise for the disappointment you faced upon receiving a bouquet of roses and lilies that did not meet your expectations. We understand the frustration when flowers do not flourish as anticipated, especially when you have diligently followed all the given instructions. Additionally, we apologise for any inconvenience you encountered while trying to upload a photo; we're sorry it didn't work. Thank you again for taking the time to reach out to us. We genuinely value your feedback. Best regards, Prestige Flowers

Posted 4 months ago

“Flowers delivered 25 hrs late missed the guaranted deliver on both days, Flowers arrived in poor condition due to this, Prestige Flowers advised Post office tried to deliver but i have CCTV around my office premises and 100% did not try and deliver, emailed Prestige and had no response to date now 70 hrs later. Terrible customer service , will never use again.”

Helpful Report

Posted 4 months ago

Dear Martin, thank you for taking the time to provide your feedback on your experience with Prestige Flowers. We sincerely appreciate your effort in letting us know what happened. We are truly sorry for the inconvenience caused by the late delivery of your flowers, especially since it resulted in poor condition upon arrival. If not done already, please forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 4 months ago

“I requested next day delivery as it was my wife's 60th. 23rd July Go to track delivery yo find it is royal mail who are finally delivering today 25th. No use whatsoever as she has now returned from her mother's house.”

Helpful Report

Posted 4 months ago

Hello Quinton, Thank you for your review. I can see from the tracking link and can see that delivery was attempted on the 24th. However, the address was inaccessible. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion Warm regards, Rosie

Posted 4 months ago

“I have been using prestiage flowers for many years! I always use them when sending flowers to family, friends and work colleagues! They offer great prices and the flowers always look fresh!! The delivery is very quick. I will continue using prestige flowers!”

Helpful Report

Posted 4 months ago

Dear Rose, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We are thrilled to hear that you have been using our services for many years and that you trust us to send flowers to your loved ones, friends, and colleagues. Warmest regards, Katie

Posted 4 months ago

Prestige Flowers is rated 4.5 based on 270,350 reviews