Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,336 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed with the size of the bunch. I paid an extra £5 for the large size and the photo given does not reflect the bunch I recieved”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your thoughts. I'm truly sorry to hear that the size of the bouquet you received did not meet your expectations, especially after opting for the larger version. We aim to provide accurate representations of our products, and it’s disappointing to learn we didn’t deliver that for you. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we will be happy to look into this for you. Best regards, Tom

Posted 3 weeks ago

“Absolutely nothing like the bouquet pictured, very disappointed, I paid for the large version too and can’t believe what showed up today, I was embarrassed to gift them. Wish I read the other reviews before ordering; that will teach me!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your experience. I'm really sorry to hear that the bouquet you received did not match your expectations. We strive for quality and consistency in our arrangements, and it’s disheartening to know we missed the mark for you. I have located your order and can see that our customer service team have responded to your email to look into this for you. Warm regards, Tom

Posted 3 weeks ago

“Paid for next day delivery, two days later my order still hasn't arrived. Phoned twice to chase the order only to be told "it's in our terms that you live in a hard to reach area". So I have no flowers, no refund and given this company my money for nothing in return. Definitely would not recommend this place, take your money and leave you with empty promises”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution center, transit times can occasionally be longer, as noted on our website. I sincerely apologise for this and any disappointment it may have caused. I can see that your order has been delivered today. Warm regards, Tom

Posted 3 weeks ago

“Didn't arrive, they said there was an issue with the address, surely addresses are verified before they ship. over 60 pounds they cost. No accountability ..will never use again.. DO NOT USE....especially if you are overseas..”

Helpful Report

Posted 3 weeks ago

Hello Jan, Thank you for bringing your concerns to our attention. I’m truly sorry to hear that your order did not arrive as expected due to an address issue. We understand how frustrating this can be, especially when you are anticipating a special delivery. While we strive to verify addresses prior to shipment, sometimes unforeseen circumstances can occur. We do rely on customers to provide us with the correct delivery details. Appreciate your feedback and are sorry for any inconvenience this has caused. Best wishes, Katie

Posted 3 weeks ago

“I was very disappointed, I decided to ‘push the boat out’ and spend over £50 on what I was hoping would be a beautiful bouquet for my wife's anniversary. When my wife opened the box, the flowers didn’t look fresh and were brown on the edges, i was told this was normal and remove the brown petals, if i had, there would be no petals left! My advise is, "do not use purchase over priced and poor quality flowers from Prestige"”

Helpful Report

Posted 3 weeks ago

Hello Warren, Thank you for sharing your feedback. I'm truly sorry to hear that the bouquet you received didn't meet your expectations and that the flowers were not as fresh as they should have been. We aim to provide beautiful, high-quality arrangements, and it’s disappointing to know we fell short in this instance. Your feedback regarding the condition of the flowers is important to us, and I assure you we take this matter seriously. We're continuously working to improve our offerings and ensure a satisfying experience for all our customers. Best wishes, Katie

Posted 3 weeks ago

“They do not deliver the next day. They leave it to royal mail who will deliver when they want! You pay extra money for this service but do not get it. It is a con!”

Helpful Report

Posted 3 weeks ago

Hello John, Thank you for taking the time to share your thoughts with us. I’m genuinely sorry to hear about the delivery issues you faced. We understand how important timely delivery is, especially when you're counting on it for a special occasion or event. While we do partner with Royal Mail for our deliveries, we always strive to ensure that the process is smooth and reliable. I can see that today is the nominated delivery date. Please allow today for delivery. Best wishes, Katie

Posted 3 weeks ago

“Love Prestige Flowers - using them just removes any hassle from sending flowers and gifts and the year-long free delivery for £9.99 is a bargain.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for the lovely review! We're so pleased to hear that using Prestige Flowers has made sending gifts hassle-free for you. It's fantastic to know that you’re enjoying our year-long free delivery offer—what a steal! We can’t wait to help you with your next flower delivery. Best wishes, Katie

Posted 3 weeks ago

“I’m very disappointed. The flowers looked awful just a day after I gave them to my wife. They never blossomed. I placed them near a window for sunlight and added fresh water in a vase.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your thoughts. I’m genuinely sorry to hear that the flowers did not meet your expectations and that they struggled to blossom. We strive to provide beautiful blooms that bring joy, and it’s disheartening to know we missed the mark in this instance. I appreciate you taking care to provide adequate light and water, as these factors really play a role in the longevity of the flowers. Your feedback is valuable as we continuously work on improving our products and services. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'Review' in the subject line? Best wishes, Katie

Posted 3 weeks ago

“Flowers were not delivered on agreed date, although I paid for delivery”

Helpful Report

Posted 3 weeks ago

Hello Mary, Thank you for your review. I'm truly sorry to hear that your flowers were not delivered as scheduled. We understand how frustrating it can be when an important delivery doesn’t arrive on time, especially when promptness is key. Due to the distance between the delivery address and our distribution center, transit times can occasionally be longer, as noted on our website. I sincerely apologise for this and any disappointment it may have caused. Best wishes, Katie

Posted 3 weeks ago

“No delivery on the day paid for. No notification it would be late, no contact at all. No idea if it will be delivered tomorrow.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm really sorry to hear about the delivery issues you’ve experienced. It’s certainly frustrating when an expected delivery doesn't happen as planned, and I understand the impact this can have, especially if it’s for a special occasion. We always aim to communicate any delays promptly, so I apologise for the lack of notification in your case. Your concerns are important to us, and we appreciate you bringing this to our attention. I can see that our customer service team have responded to your email to look into this for you. Best wishes, Katie

Posted 3 weeks ago

“Beautiful flowers and wonderful amazing service Definitely recommend”

Helpful Report

Posted 3 weeks ago

Hello Vanessa, Thank you so much for your lovely review! We're absolutely thrilled to hear that you were pleased with both our flowers and service. Your recommendation means the world to us, and we look forward to serving you again in the future! Best wishes, Katie

Posted 3 weeks ago

“DO NOT WASTE YOUR MONEY!! Maybe contact a local florist who would do a much better bouquet. I ordered a large bouquet, but my sister received a small bunch of flowers! This was the response, I wonder how many more people feel duped? I have added a photo of what I ordered to what was received. This was the response from Prestige flowers - Upon careful review of the photographs you provided, our Florist Manager has confirmed that there was an error in the size of the bouquet delivered. Instead of the Large size that you ordered, a Medium size bouquet was sent out. We sincerely apologise for this oversight. To compensate for this issue, we would like to offer you £5.00 voucher to be used towards a future order. No thank you! Lesson learned, I will not be buying from Prestige Flowers and I will be spreading the word that others' shouldn't either. A full refund would have been more appropriate.”

Helpful Report

Posted 3 weeks ago

Hello Andrea, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with us didn't meet your expectations and that the bouquet fell short of what you ordered. We understand how disappointing this can be, especially when you want to make a special occasion memorable. I appreciate your detailed feedback, which helps us identify areas where we can improve our service. While I acknowledge your feelings towards the offered compensation, we sincerely value your input as we continually strive to enhance our customer experience. I have contacted you via email. Best wishes, Ellie

Posted 3 weeks ago

“DO NOT BOTHER WASTING YOUR TIME OR ENERGY ON THIS COMPANY. Totally appalled at the lack of compassion given over a late delivery but no its ok cause its in the small print that even though you choose and pay for a delivery day its not guaranteed and they have three days in which to deliver them, 😡😡😡 yes cause its not like you want them for a special date do you. Also looked nothing like the picture and didn't look as big as the picture, but without an aerial view they can’t do anything. They were a gift. Really????? Why would i get the person they were delivered to sort out their shoddy gift. Speechless and £60 out of pocket. I repeat. DO NOT USE.”

Helpful Report

Posted 3 weeks ago

Hello Julia, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience. We understand how disappointing it can be when expectations aren’t met, especially for a special occasion. Your concerns about the delivery timeline and the appearance of the flowers are important to us, and we genuinely appreciate your comments. We strive to provide transparent information regarding our delivery process, and it's clear we fell short this time. Thank you for bringing this to our attention, and we sincerely apologise for any distress caused. Best regards, Katie

Posted 3 weeks ago

“If I could give 0 stars I would. I paid £30+ for a large bunch of flowers for my mums birthday and all that was received was the tiniest, broken 'arrangement'. I would never recommend this company to anyone. Do not use!!!!!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I’m truly sorry to hear about your disappointment with your recent order. We aim to deliver beautiful arrangements, and it is disheartening to know that we let you down on this occasion. Your experience is important to us, and we’d appreciate the opportunity to investigate this further. Our team has contacted you via email. Best wishes, Katie

Posted 3 weeks ago

“Excellent website easy to use, good prices and excellent delivery service”

Helpful Report

Posted 3 weeks ago

Hello Sharon, Thank you so much for your fantastic review! We're delighted to hear that you found our website easy to navigate, and that our prices and delivery service met your expectations. Your feedback means a lot to us, and we’re here to help whenever you need. Best wishes, Katie

Posted 3 weeks ago

“An outstanding bouquet delivered to my friend, very prompt and good quantity of flowers for the money. This is the 2nd time I have used Prestige the last bouquet lasted nearly 3 weeks. Thankyou”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your kind words and for choosing us again! We're thrilled to hear that your friend enjoyed the bouquet and that you found it both beautiful and great value for money. Knowing the last arrangement lasted nearly three weeks is wonderful feedback! We look forward to delivering more smiles for you in the future. Thank you! Best wishes, Katie

Posted 3 weeks ago

“Ordered flowers from NZ for my mums birthday, requested delivery 28/10 and no sign of them!!! Don’t offer delivery dates you know you can’t meet, very disappointing.”

Helpful Report

Posted 3 weeks ago

Hello Jan, Thank you for your review. We’re very sorry to hear about your experience and for any disappointment caused on such an important occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused. I can see that this is out for delivery today. Warm regards, Katie

Posted 3 weeks ago

“I am very impressed with the ease in which I was able to use your website to order flowers for my cousin who has just lost her Mother. I tried placing an order with another Aberdeen Florist but wasted so much time trying to get through to the payment section. I left a message, but have heard nothing.”

Helpful Report

Posted 3 weeks ago

Hello Lorna, Thank you so much for sharing your experience. We're truly sorry for the circumstances of your order, but we're glad our website made the process easier during this difficult time. It’s wonderful to know that our straightforward ordering and payment system helped you send flowers to your cousin when it mattered most. If you ever need anything further, please don’t hesitate to reach out. Best wishes, Katie

Posted 3 weeks ago

“Super easy to use and next delivery available”

Helpful Report

Posted 4 weeks ago

Hello Alex, Thank you for your feedback! We're thrilled to hear you found our service easy to use and enjoyed the convenience of next-day delivery. We hope the flowers are well received and enjoyed! Best wishes, Katie

Posted 3 weeks ago

“Prestige flowers should stop using The Post Office for deliveries , the flowers arrived two days late and appeared to have been kicked around the sorting office , some of the flowers were squashed and had broken stems and were embarrassing to present to my wife . Next to a bunch some friends had bought from Lidl , they just look like petrol station flowers. I know it's not Prestige's fault but I feel I should get a partial refund . Please note flowers on right in photo are from Lidl”

Helpful Report

Posted 4 weeks ago

Hello Martin, Thank you for your review. I’m truly sorry to hear about the state of the flowers upon arrival—this isn’t the quality we aim to deliver, especially for such an important gift. We understand the impact of delayed deliveries, and while we do rely on third-party couriers, your experience matters to us. If you could reach out directly with your order details, we’d be happy to review this further and discuss a suitable resolution. Thank you for bringing this to our attention, and we apologise for any disappointment caused. Best wishes, Ellie

Posted 4 weeks ago

Prestige Flowers is rated 4.5 based on 270,336 reviews