Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,769 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant selection, quick delivery and arrives well!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your fantastic 5-star review! We’re delighted to hear that you enjoyed our selection and that your order arrived promptly and in great condition. Best wishes, Rosie

Posted 2 weeks ago

“The £5.99 delivery charge didn’t appear until I had paidcharge”

Helpful Report

Posted 2 weeks ago

Hello Steve, Thank you for your review! We appreciate your feedback regarding the delivery charge. We understand that unexpected costs can be frustrating. We do try and make this as clear as possible. However, your comments will help us improve the clarity of our pricing information. Best wishes, Rosie

Posted 2 weeks ago

“The amount I paid for a 'bunch' of flowers was a rip off. 7 lack lustre flower. Nothing like whats advertised. Very disappointed to say least. Never again Prestige Flowers, nothing prestige about these 😏”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I'm truly sorry to hear about your experience with our service, and I understand how disappointing it must be when a gift does not meet your expectations. We aim to provide quality products, and it's frustrating when things go wrong. We appreciate your feedback about the credit offered as well and will take it on board to improve our customer service. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 weeks ago

“Paid for a medium bunch but were on the small side. That wouldn’t be sufficient reason for me to leave a bad review as it is subjective however half of the flowers died within 36 hours and I was refused a refund. A £10 credit was offered which was frankly insulting when they were sent as a surprise birthday present.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I'm really sorry to hear about your experience with the flowers. It’s disappointing when a surprise gift doesn’t meet expectations, especially in terms of quality and freshness. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Katie

Posted 2 weeks ago

“The flowers I ordered have not been received despite an indication from Royal Mail that they had been delivered safely. This is not the first time this has happened with M&S flowers and Royal Mail but it will certainly be the last time. I cannot afford your prices for this appalling service. This was a significant present to a person who was at home all day and yet was not contacted by the delivery person. I received a message from RM to say that the parcel has been left in an ‘enclosed space’ . The proposed recipient has checked the are and nothing has been found. Neither the person’s phone number nor mine, the sender, were contacted to check for delivery/attendance. I find your entire proceedings inadequate and demand a full repayment for the cost of the flowers ! Des Brogan”

Helpful Report

Posted 2 weeks ago

Hello Des, Thank you for taking the time to leave a review. We sincerely apologise for the disappointment and frustration caused by the non-delivery of your order. We completely understand how important this gift was, and it is unacceptable that it did not reach the recipient as expected. While we rely on Royal Mail for deliveries, we take full responsibility for ensuring your order arrives safely. It is concerning that no contact was made despite the recipient being home, and we regret any distress this has caused. Could you please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number so we can look into this for you? Best wishes, Katie

Posted 2 weeks ago

“I placed my order well in advance for my disabled aunt's birthday, expecting a thoughtful floral delivery to brighten her special day. Instead, the entire experience turned into a complete disaster. On the day, no flowers arrived. When I checked the tracking details, I discovered that the order was being returned to sender because the florist had mistakenly entered the wrong address. When I called to resolve the issue, I was met with an infuriating suggestion: provide an alternative address. This was absolutely impossible—my aunt doesn’t have another address, and I live overseas. It was not only a missed birthday celebration for her but a blatant display of carelessness and utter incompetence. To make matters worse, their customer support offered absurd excuses, claiming that delivery wasn’t possible because the person receiving the delivery had “gone away” or “moved out.” Clearly, this doesn’t justify sending a gift to the wrong address, and it’s beyond unacceptable. I ended up ordering from another company that delivered on the same day, while this florist now has the audacity to refuse a refund and insist that I wait up to three weeks for reimbursement. Their abysmal service, lack of accountability, and disrespect for their customers have left me utterly disappointed. Avoid this florist at all costs. Their service is a complete nightmare and a waste of both time and money.”

Helpful Report

Posted 2 weeks ago

Hello Vikkie, Thank you for taking the time to share your experience, though I am deeply sorry to hear about the issues you faced with your order. I can only imagine how disappointing it must have been, especially while trying to celebrate your aunt’s birthday from overseas. We strive to provide thoughtful and timely deliveries, and it seems we fell quite short in this instance. Your feedback is important to us, and we will address this situation internally to prevent similar disappointments in the future. I can see that this was successfully delivered yesterday. Best regards, Tom

Posted 2 weeks ago

“Website okay but difficult to use when using a mobile phone, too many pop ups get this get that, can’t view the screen properly.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your thoughtful 4-star review! We appreciate your feedback regarding the mobile experience on our website and understand that pop-ups can be a bit overwhelming. We're continuously working to improve our user experience, and your input is invaluable in that process. Best wishes, Rosie

Posted 2 weeks ago

“Dreadful!! 70th birthday flowers weak on del7very NOT fresh from day one lasted 72hrs and company won't Never order again”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to provide feedback. We're very sorry to hear that your experience was less than satisfactory, especially for such a significant occasion as a 70th birthday. We understand how important it is for flowers to be fresh and vibrant, and we regret that this was not your experience. We genuinely appreciate your comments, as they help us to address and improve our services. Please contact our team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further. Best regards, Tom

Posted 2 weeks ago

“Ordered a large bouquet for family funeral in Windsor for next day delivery what was delivered was nothing like photo only very mediocre arrangement with some flowers already dying we were so embarrassed contacted the company and were only offered a £10 voucher and said we left it too late to complain it was a week later as we travelled back to Ireland 6 days after funeral I feel it was very bad customer service and would not use this company for any other occasion”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for reaching out and sharing your experience. We are truly sorry to hear that the bouquet did not meet your expectations, particularly during such a sensitive time. It's upsetting to know that what was delivered felt inadequate and caused embarrassment, which was never our intention. We appreciate your feedback, as it helps us to improve our services. If you have further concerns, we recommend contacting our customer service team directly so we can address your issues in more detail. Please include 'REVIEW' in the subject line. Best regards, Tom

Posted 2 weeks ago

“Really happy with the selection and ease of placing an order with Prestige Flowers - thanks!”

Helpful Report

Posted 2 weeks ago

Hello Zara, Thank you so much for your lovely 5-star review! We’re thrilled to know you enjoyed our selection and found ordering with us a breeze. Best wishes, Rosie

Posted 2 weeks ago

“Would give zero stars if I could. Ordered flowers for my grandmas birthday and was honestly embarrassed by what was delivered. The picture advertised was a complete misrepresentation, the flowers were browned, some stems too short to touch the water. They tried to tell me they had just sent the wrong size and offered a 5 euro voucher, nothing to do with the size, the service is a scam”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your experience with us. We sincerely apologise for the disappointment and embarrassment you felt regarding the flowers delivered. It's never our intention to misrepresent our products, and we understand how disheartening this situation can be, especially for a special occasion. Your feedback is invaluable, and we will certainly take it on board as we work to improve our service. Kind regards, Tom

Posted 2 weeks ago

“Disappointed from start to finish. I ordered for my friend's 30th birthday, paying the additional £10 for a 'large' bouquet. A damaged box arrived at my door, with the corners ripped and the water spilled out, however this is not the main issue. The issue is what I ordered vs what I received could not be further from each other. I could not gift these to my friend as was too embarrassed by the 'bouquet'. When contacting support, their respond was they could give me a £10 credit towards a future purchase as they could only accept there was a 'very slight difference'. As I will never be ordering from here again, this became a £10 refund, despite me paying £45 for the bouquet I can no longer gift. There is nothing 'slight' about the difference between the pictures I have attached, and am as disappointed by their customer service after the issue was raised as for the flowers themselves.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. We’re truly sorry to hear that your experience with us was disappointing, especially when it comes to such a special occasion. We understand how frustrating it must be when a gift doesn’t meet your expectations, and we apologise for falling short in this instance. Your concerns matter to us, and we will certainly take your comments into account as we strive to improve our services. Best regards, Tom

Posted 2 weeks ago

“Prestige by name and by nature, who every I have sent flowers too have always said they are the best flowers they have had for a long time. Thank you Prestige for putting a smile on the faces of my family and friends.”

Helpful Report

Posted 2 weeks ago

Hello Julie, Thank you so much for your amazing 5-star review! We’re overjoyed to hear that our flowers have brought smiles to your family and friends. Best wishes, Rosie

Posted 2 weeks ago

“Excellent service I live i Australia and my daughters live in the UK. It's great to be able to sent flowers with no hassle.”

Helpful Report

Posted 2 weeks ago

Hello Jack, Thank you for your fantastic 5-star review! We're delighted that you found our service to be hassle-free while sending flowers to your daughters in the UK. Best wishes, Rosie

Posted 2 weeks ago

“A great disappointment and waste of money. I ordered the Joyful medium bouquet, the flowers which were delivered looked no better than a cheap bunch from a supermarket. It was embarrassing to think that a family member had received such a poor housewarming gift. I will not be using the company again”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your experience. We sincerely apologise for the disappointment you faced with your order and understand how upsetting it can be to give a gift that doesn't meet your expectations. Your feedback is important to us, and we will review your comments to help enhance our services. If you haven't done so already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number, and we’ll work to address this issue for you. Please also include some images of the bouquet. Best wishes, Tom

Posted 2 weeks ago

“Good and fast reliable service”

Helpful Report

Posted 2 weeks ago

Hello Oliver, Thank you for your wonderful 4-star review! We’re glad to hear that you found our service to be good and reliable. Best wishes, Rosie

Posted 2 weeks ago

“So far I have used you to send my mum flowers on a few occasions and have been impressed that she has always been delighted with them. Not easy to please a 97 year old.”

Helpful Report

Posted 2 weeks ago

Hello there, Thank you for your lovely 4-star review! We're thrilled to hear that your mum has been delighted with the flowers. Best wishes, Rosie

Posted 2 weeks ago

“Very disappointed! Ordered flowers, card and cake for my friends birthday to be delivered today and it has not been delivered!!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. We’re really sorry to hear that your order was not delivered as expected. We understand how important it is to celebrate special occasions, and it’s disappointing to know we let you down on this. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number, and we’ll do our best to resolve this matter for you. Best regards, Tom

Posted 2 weeks ago

“I would not recommend this company. The flowers that were delivered I could have spent £10 at a local supermarket. I'm devastated at what turned up to someone who's not been well. This experience cost me £71 Do not use this company they are fraudsters.”

Helpful Report

Posted 2 weeks ago

Hello Janet, Thank you for sharing your feedback. We’re genuinely sorry to hear that the flowers did not meet your expectations and that this experience was disappointing. We strive to provide quality arrangements that are worth the investment made. Your comments are valuable to us and will be reviewed to help improve our future services. If not done already, please send us some images, including a birds-eye view, to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Tom

Posted 2 weeks ago

“Reliable quality & delivery as promised. Never disappointed.”

Helpful Report

Posted 2 weeks ago

Hello David, Thank you for your fantastic 5-star review! We’re thrilled to hear that you consistently experience reliable quality and timely delivery. Best wishes, Rosie

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 271,769 reviews