Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,631 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A fantastic service with beautiful flowers to cater for every occasion.”

Helpful Report

Posted 3 months ago

Hello Crystal, Thank you for your fantastic review! We're so pleased to hear that you enjoyed our service and found our flowers perfect for every occasion. Your kind words inspire us to keep delivering beautiful arrangements for all our customers! Best wishes, Katie

Posted 3 months ago

“If possible, I would recommend avoiding Prestige for flower delivery. I ordered flowers for my sister's birthday, expecting them to arrive on her special day, but they were instead sent via Royal Mail and arrived the following day. Despite my clear instructions, customer service failed to understand the importance of the delivery date, reassuring me they’d arrive "the next day"—which rather defeats the purpose of a birthday delivery. Perhaps I should have asked my sister to delay her birthday by a day! The quality of the flowers was also disappointing; they were mediocre at best. When I raised my concerns, I was informed that a florist had reviewed the arrangement and deemed it satisfactory for what I had ordered. Overall, it was a frustrating experience, and I will certainly advise others against using Prestige.”

Helpful Report

Posted 3 months ago

Hello Francesca, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the delay in your sister's birthday flower delivery and the disappointment it caused. Special occasions deserve timely and thoughtful service, and it's disheartening to learn we did not meet that expectation for you. Additionally, we value your feedback about the quality of the flowers. Your satisfaction is important to us, and we continuously strive to improve. I’ll ensure your comments are passed along to our team for review. Best wishes, Katie

Posted 3 months ago

“Our anniversary is today, my delivery date is today and it's not getting delivered today, specifically said my delivery date was today, so if you want something for you special occasion just go buy it yourself”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your experience. I’m truly sorry to hear that your anniversary delivery did not arrive on the special day you were expecting. We understand how important these occasions are and the disappointment that comes when plans don’t go as intended. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Katie

Posted 3 months ago

“Ordered the flowers with plenty of notice for a special birthday and for them to arrive on the day. Order confirmed, then to get an email the day before they were due to be delivered to say they would be a day late. Emailed and was told maybe there was a difficulty with finding the address! Eh no they just weren't sent in time. Extremely disappointed with the service and won't be using again”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear about your disappointing experience with your flower order. It is understandable to feel let down when something so special does not arrive as expected, especially for a significant occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best wishes, Katie

Posted 3 months ago

“My son spent over £70 on a bunch of flowers for my special birthday I took photos and sent them in to your company showing flowers after 3 days,all mostly dead or heads drooping, all you offered him was a £10 voucher not even enough to purchase another bunch”

Helpful Report

Posted 3 months ago

Hello Sandra, Thank you for taking the time to express your concerns. I’m truly sorry to hear that the flowers received for your special birthday did not meet your expectations, especially given the care your son took in selecting them for you. We understand how disappointing it can be to receive a bouquet that does not last as it should. While we do strive to provide quality arrangements, it appears we fell short this time. I appreciate your feedback regarding the voucher offer, and I will be sure to share your thoughts with our team for future improvement. Best wishes, Katie

Posted 3 months ago

“Lovely clear website and great choice of flowers. Easy ordering system with reliable delivery.”

Helpful Report

Posted 3 months ago

Hello Susan, Thank you for your wonderful review! We're delighted to hear that you found our website clear and enjoyed the selection of flowers. It's great to know that you found the ordering process easy and appreciated our reliable delivery service. Your feedback truly inspires us to keep up the good work! Best wishes, Katie

Posted 3 months ago

“I ordered some flowers for a colleague who has been unwell and her flowers were delivered to an unknown neighbour’s garden. She had been at home all day and at no point did the courier attempt to deliver to her address. When I contacted Prestige they said that it is the courier’s discretion to where they leave them!! This is ridiculous. What is the point of giving a delivery address? My friend had to go and knock on a number of her neighbours doors to try and find her flowers. The flowers were found hidden behind a garden ornament!! Why were they not delivered to the address that I requested?? Shocking customer service too”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I’m genuinely sorry to hear about the issues you've encountered with the delivery of the flowers. It’s completely understandable to be frustrated when an order doesn’t arrive as intended, especially when it involves a thoughtful gesture for a colleague. I apologise for the inconvenience this has caused both you and your colleague in trying to locate the flowers. We value your input and will certainly be passing this on to ensure better service moving forward. Best wishes, Katie

Posted 3 months ago

“I use prestige flowers often through out the years covering birthdays, get well and many other celebrations and they have never got it wrong, or missed the date . A really good service .”

Helpful Report

Posted 3 months ago

Hello Penelope, Thank you so much for your wonderful review! We're thrilled to know that you've trusted Prestige Flowers for your special occasions over the years. Consistency in our service is a top priority, and we're delighted that we've met your expectations. Your appreciation truly motivates us to keep providing the best service possible! Best wishes, Katie

Posted 3 months ago

“Great as always!”

Helpful Report

Posted 3 months ago

Hello Andy, Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with us, as always. Your continued support truly means a lot to our team! Best wishes, Katie

Posted 3 months ago

“Underwhelming for the price”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your thoughts with us. I’m sorry to hear that you found your experience underwhelming given the price you paid. We understand that our customers expect high quality and value in their purchases, and it’s disappointing to hear that we fell short. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 3 months ago

“Amazing selection of flowers and even better service. Couldn't be more grateful!”

Helpful Report

Posted 3 months ago

Hello Jamie, Thank you for your amazing review! We're thrilled to hear that you loved our selection of flowers and received excellent service. Your gratitude motivates us to keep delivering the best experience possible! Best wishes, Katie

Posted 3 months ago

“Was not told the Royal mailwas deliving them they where ment to be here today just before my uncle Funeral not happy by the time they get there they will be dead nearly not happy”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review, and I sincerely apologise for the inconvenience you experienced with the delivery timing of your flowers. We understand that this was a crucial moment and that timely delivery is essential, especially given the occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best wishes, Katie

Posted 3 months ago

“ARE YOU JOKING?????? I paid extra £10.00 to have a larger bouquet delivered, for a very important thank you to somebody!!! If this was the large I’d hate to think what the original was! This as many flowers as you’d get in a bunch from Lidl! For £6.49!!!! SO DISAPPOINTED WISH I’D READ THE REVIEWS!”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your concerns. We sincerely apologise that the bouquet you received did not meet your expectations, especially for such an important occasion. We understand how disappointing it can be when a gesture of thanks does not convey the thought and care you intended. Your feedback about the size and quality of the flowers is noted, and we will be addressing this with our team to ensure improvements are made. I can see that a replacement bouquet has been arranged for delivery. Best wishes, Katie

Posted 3 months ago

“The flowers should been delivered today on my Daughter in Laws birthday and I have just discovered that it is not being delivered until tomorrow. Really angry about this”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We sincerely apologise for the frustration you're experiencing regarding the delivery of your flowers. We understand how important it is to have special moments celebrated on the right day, and we're sorry to see that we missed the mark for your Daughter-in-Law's birthday. Your feedback is important to us, and we'll be looking into this matter to improve our delivery service in the future. If not done already, please contact us at enquiries@prestigeflowers.co.uk with your order number and our team can look into this for you. Best wishes, Katie

Posted 3 months ago

“Very disappointed. Not only was the flowers thrown over the gate they did not look like a £49.99 bunch of flowers. The sale is inaccurate. We ordered the medium bunch paying the additional £5 and this is probably the worst flowers for that price I’ve ever seen. Garage flowers look better. I’m embarrassed to have sent my condolences with a disappointing bunch of flowers.”

Helpful Report

Posted 3 months ago

Hello Kelly, Thank you for your feedback, and we’re truly sorry to hear that you were disappointed with your recent experience. It’s disappointing for us to learn that the flowers did not meet your expectations, and we understand how important it is to convey your sentiments appropriately. We take your comments seriously regarding the quality of the flowers and your delivery experience. Your insights will be shared with our team to help us improve our service moving forward. Thank you for bringing this to our attention. Best wishes, Katie

Posted 3 months ago

“Do not use this company take my advice and go to Tesco and buy their finest and it will still be 10x better than the bouquets supplied by this company. Apparently they send half the flowers in bud for longevity! So you get half a bunch now and the other half when they bloom and the others are dead! Shocking excuse total rip off never again!!!!”

Helpful Report

Posted 3 months ago

Hello Joanne, Thank you for sharing your concerns. We’re truly sorry to hear that your experience with us did not meet your expectations. Our intention is to provide arrangements that are both beautiful and long-lasting, and we regret that this wasn’t your experience. We appreciate your feedback regarding the flower quality, and we will pass it on to our team to ensure we are continually improving. Best wishes, Katie

Posted 3 months ago

“This hamper was purchased to give as a Christmas gift. I will not be giving this as I would be embarrassed! Shocking value! To be fair the product arrived promptly and in good condition but I do not feel it is worth the £49.99 I paid for it. Customer service was poor, Prestige Hampers would not entertain a refund. There is nothing prestige’ about this hamper! Photos are how this item is advertised on the website and reality with a 30cm ruler to highlight scale. I will not order again from Prestige Hampers and would NOT recommend.”

Helpful Report

Posted 3 months ago

Hello Kelly, Thank you for taking the time to share your feedback. We deeply regret to hear that the hamper did not meet your expectations, and we understand your disappointment regarding its value. Our aim is to provide products that reflect the quality our customers expect, and we apologize that we fell short in your case. We also appreciate your comments about the customer service experience, and we are constantly working to improve our communication and support. Your insights are valuable to us, and we would like to assure you that we take them seriously. Best wishes, Katie

Posted 3 months ago

“I received a bouquet of flowers for my birthday. They were not of the best quality. After trying for several days to save them I gave up & complained to the company. There response was extremely poor. If you don’t complain within 3 days that your flowers have died then they are not interested. What a dreadful customer experience. Do not use them!”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you faced with the bouquet and the lack of support afterwards. It is not the level of service we strive for, and we regret that we did not meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Katie

Posted 3 months ago

“Great service I got so far. Will highly recommend Prestige Flowers”

Helpful Report

Posted 3 months ago

Hello, Thank you for your fantastic review! We’re so glad to hear you had a great experience with our service and appreciate your recommendation. Your support means the world to us! Best wishes, Katie

Posted 3 months ago

“Really poor quality of flowers”

Helpful Report

Posted 3 months ago

Hello Kirstie, Thank you for your feedback. We're truly sorry to hear that the quality of the flowers did not meet your expectations. We strive to provide beautiful arrangements and it's disappointing to learn that we fell short in this instance. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'Review' in the subject line. Best wishes, Katie

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 271,631 reviews