Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,351 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed, not at all what I expected. Ordered a medium bouquet and it looks like there's less flowers than the small bouquet. It was also delivered by Royal Mail (who messaged me the evening before to say they had my parcel ready for delivery the next day!) So the flowers weren't even fresh when they arrived the next afternoon by the postman. Do not give your money to this florist, please do yourself a favor and go elsewhere. These were a birthday gift for my sister but have left the whole family incredibly disappointed. I want my money back ASAP!”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback about your experience with Prestige Flowers. We genuinely appreciate hearing from our customers and we apologise for the disappointment you and your family experienced. We are truly sorry that the medium bouquet did not meet your expectations and that it appeared to have fewer flowers than the smaller bouquet. We understand how important it is for your gift to be special, especially for a birthday celebration. We also apologise for the delayed delivery and the condition of the flowers when they arrived. We rely on Royal Mail for our deliveries, but we understand that it was not an ideal experience for you. We will address this issue with Royal Mail to ensure such incidents are minimised in the future. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 4 months ago

“Need to be more pacific about prices of your bouquets, I’m sure I ordered medium but got charged for large”

Helpful Report

Posted 4 months ago

Hello, thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 4 months ago

“Nothing like the photos paid £70 and very very disappointed with what came ,I even paid an extra £10 for the extra large.”

Helpful Report

Posted 4 months ago

Hello Jason, thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. I can see you are in contact with a member of our customer support team. We hope this can be resolved. Kind regards, Tom.

Posted 4 months ago

“Great service and great value. Flowers were gorgeous”

Helpful Report

Posted 4 months ago

Hello Jan thank you so much for giving Prestige Flowers a 5-star rating! We truly appreciate your feedback and support. We are delighted to hear that you had a great experience with our service and found our flowers to be gorgeous. Your kind words mean a lot to us, and we strive to continue delivering great service and value to our customers. Thank you once again for choosing Prestige Flowers. We look forward to serving you again in the future! Best wishes, Tom.

Posted 4 months ago

“I received the rose and lily bouquet as a gift. It arrived with the roses already open. Two days later,they, along with the green foliage were dead. Some of the lily's opened a couple of days later, some never did. Very disappointing and a huge waste of my dear friends money. I have used this company myself on a few occasions but I shall not be doing so from now on.”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to leave a review. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Kind regards, Tom.

Posted 4 months ago

“Love sending my bestie these flowers always beautiful”

Helpful Report

Posted 4 months ago

Hello Shelly thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your support and are thrilled that you had a fantastic experience with us. We are delighted to hear that you love sending your bestie our beautiful flowers. It warms our hearts knowing that our blooms bring joy and happiness to your loved ones. Your continued trust in our services means the world to us. Please don't hesitate to reach out if there's anything else we can assist you with. We look forward to serving you again soon! Warm regards, Tom.

Posted 4 months ago

“The bunch of flowers were good. The delivery was not on the said date, but a day later. It was a disappointment as the flowers were meant for to be for a birthday and not the day after! Below is the Msg received.... Thank you for contacting us. We understand that you are seeking clarification regarding our delivery process and guarantees. We would like to provide you with the necessary information. While we strive to deliver orders on the specified date, we are unable to guarantee a specific delivery date due to the involvement of third-party courier services. However, we make every effort to dispatch all flowers (except hand-delivered products) on the day prior to the intended delivery date using a reliable 24-hour delivery service. Our delivery service operates seven days a week, excluding bank holidays. In the case of orders scheduled for delivery on a bank holiday, they may be delivered on the following working day unless otherwise specified. For next-day flower deliveries, we utilize the services of reputable carriers such as Royal Mail, DPD, and Post NL. Please note that hampers and larger gift deliveries may require an additional working day in transit. It is important to note that by making a purchase from Prestige Gifting, you are not entering into a contract that guarantees a specific delivery time frame. During peak periods, we reserve the right to extend delivery times as necessary. In the event that we miss the specified delivery date during peak periods but still fulfil the order, you will not be entitled to a full refund. Any remedy provided will be at our discretion. We appreciate your understanding and cooperation in this matter. Should you have any further questions or concerns, please feel free to let us know. Thank you once again for contacting us. ---------- Warm Regards, Jennifer.r”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 4 months ago

“Best place I brought my mother in law flowers from last for ages never a problem with the flowers she loves them every time and I brought from here for over 5 years now”

Helpful Report

Posted 4 months ago

Hello Katie, thank you so much for your fantastic 5-star rating of Prestige Flowers. We truly appreciate your kind words and your continued support over the past 5 years. It's delightful to hear that your mother-in-law has been enjoying our flowers, and we're thrilled to have been your go-to place for such a long time. Kind regards, Tom.

Posted 4 months ago

“Absolutely faultless ordering and delivery. Beautiful flowers well presented and boxed and of top quality. I now buy all my bouquets from Prestige. Is much easier than going to shops which I currently find difficult due to recent surgery and it always makes my partner smile. Fantastic and reliable retailer. Thankyou, you make my life easier.”

Helpful Report

Posted 4 months ago

Hello Warren,Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words and are delighted to hear that our ordering and delivery process was absolutely faultless for you. We take great pride in ensuring that our flowers are beautifully presented and of top quality, so it warms our hearts to know that you are satisfied with your bouquets. Warmest regards, Tom.

Posted 4 months ago

“Brilliant service and flowers are absolutely beautiful 🤩”

Helpful Report

Posted 4 months ago

Dear Gillian,Thank you so much for taking the time to give Prestige Flowers a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with our service. Warm regards, Tom.

Posted 4 months ago

“The flowers were for a wedding anniversary. They didn’t arrive on time, but two days later! Shocking service by Royal Mail for the price. Won’t be ordering from this company again.”

Helpful Report

Posted 4 months ago

Hello, thank you for your review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 4 months ago

“Very easy sit to use, and gives you confidence especially with ordering for an overseas delivery. Would highly recommend and will continue to use Prestige Flowers, many thanks Andy”

Helpful Report

Posted 4 months ago

Hello Andy, Thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your support and recommendation. We're delighted to hear that our website is user-friendly and instills confidence, particularly when placing overseas delivery orders. Rest assured, we will continue to provide you with top-notch service and beautiful bouquets. Many thanks again. Kind regards, Tom.

Posted 4 months ago

“THANK YOU FOR MAKING MY PURCHASE A SIMPLE MATTER. THE PRICE SUITED MY BUDGET TOO. THE FLOWERS ARE FOR A BEREAVED PERSON AND I WAS ABLE TO SELECT APPROPRIATE FLOWERS FOR THE OCCASION.”

Helpful Report

Posted 4 months ago

Hello Angela,Thank you so much for your outstanding 5-star rating of Prestige Flowers. We truly appreciate your feedback and are thrilled to hear that we were able to meet your expectations. Your kind words have made our day! We are delighted that our pricing suited your budget and that you found the process of purchasing flowers to be a simple matter. We understand the importance of selecting appropriate flowers for a bereaved person, and we are glad that we could assist you in finding the perfect arrangement for the occasion. Once again, thank you for choosing Prestige Flowers. We are here to serve you whenever you need us. Warm regards, Tom.

Posted 4 months ago

“2 of 3 bunches were lovely, strong beautiful flowers. The third bunch was poorer quality roses with 5 stems with brown outer petals. Photo of damaged flowers will not download”

Helpful Report

Posted 4 months ago

Hello Howard, Thank you for your taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Kind regards, Tom.

Posted 4 months ago

“Very straightforward to order and promp response's”

Helpful Report

Posted 4 months ago

Dear Cathryn, Thank you so much for your glowing 5-star rating of Prestige Flowers! We really appreciate your support and are thrilled to hear that you found our ordering process very straightforward. Our goal is to make the entire experience as seamless as possible for our valued customers. We are pleased that you also found our response time prompt. Providing quick and efficient assistance is always a priority for us, so it's great to know that we were able to meet your expectations. Thank you once again for taking the time to share your positive feedback. We truly value your satisfaction and hope to serve you again in the future. Best regards, Tom.

Posted 4 months ago

“The site is very user friendly especially for someone recently in the UK. Also the extra gift options are really handy and good choices. I also didn’t feel put off by the suggestions. They were not pushy at all. Thanks Also the speedy delivery is great for us last ‘minuters’ Regards Shereen”

Helpful Report

Posted 4 months ago

Dear Shereen, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We greatly appreciate your kind words and we're thrilled to hear that you found our site to be very user-friendly, especially as someone recently in the UK. We're delighted that you found our extra gift options to be handy and with good choices. We strive to provide a wide range of options to suit every occasion and taste. And don't worry, we aim to offer suggestions without being pushy, so it's great to hear that you didn't feel put off by them at all. We understand that sometimes last-minute surprises happen, and our speedy delivery is here to assist you in those moments. We're happy to be of service, even for the last 'minuters' like yourself. Thank you again for your kind review and for choosing Prestige Flowers. We look forward to the opportunity to serve you again in the future! Warm regards, Tom.

Posted 4 months ago

“Disaster. For some reason this company can't cope with people sending flowers with credit cards from countries other than England. Tried to send flowers to my sister-in-law, and they cancelled the order. Sadly, after we had told her they were coming, and after they had already TAKEN MY MONEY. They say it will be returned in 3-5 days, but it's already showing on my credit card. Find another florist, these people are hopeless.”

Helpful Report

Posted 4 months ago

Hello Christi, thank you for taking the time to leave a review. Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Kind regards, Tom.

Posted 4 months ago

“I was seriously injured which has left me temporarily incapacitated. Sadly my wife died recently as well. I don't know what I would do without my dear daughters, they do so much to keep me going. Sending them flowers is the ideal way of saying a huge, thank you, and sending them my love.”

Helpful Report

Posted 4 months ago

Dear Michael, Thank you so much for your exceptional 5-star rating of Prestige Flowers. We truly appreciate your kind feedback and are delighted to know that our flowers brought joy to you and your loved ones. We were deeply moved by the short text you shared, and our hearts go out to you during this difficult time. We understand that words can hardly express the challenges you have faced, and we admire your strength in pushing through. We sincerely hope that the flowers you sent to your dear daughters conveyed your immense gratitude and love for everything they do to support you. Please know that we are always here to assist you with any floral needs you may have, and we genuinely appreciate your continued trust in our services. Warmest regards, Tom.

Posted 4 months ago

“Excellent flowers/delivery and value for £!”

Helpful Report

Posted 4 months ago

Hello Isobel, Thank you so much, Isobel, for your glowing 5-star review of Prestige Flowers! We greatly appreciate your feedback and are thrilled to hear that you had an excellent experience with our flowers, delivery service, and the overall value for money. We are commited to providing top-notch products and service, and your kind words only motivate us further. Thank you for choosing Prestige Flowers, and we look forward to serving you again in the future! Kind regards, Tom.

Posted 4 months ago

“Trustpilot reviews Thanks for your review! Prestige Flowers Chris Cooper 0 reviews GB Rated 1 out of 5 stars Updated just now Definitely do not waste your money. Definitely do not waste your money. I spent £50 on what was supposed to have been a large selection of flowers. What I received was the equivalent of a reduced bunch of flowers from the supermarket. The quality was absolutely awful. The customer service was even worse. I am still waiting for an email acknowledgment. Seriously, take your custom elsewhere. Spoke to.someone who claim there is nothing wrong with the flowers refused to accept a return / replacement/refund absolutely laughable company I will.be contacting offcom absolute cowboys goto tesco”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. Kind regards, Tom.

Posted 4 months ago

Prestige Flowers is rated 4.5 based on 270,351 reviews