Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,910 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,910 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered these for my girlfriend who has been in Ireland for a few months now. I was worried it would be difficult to order flowers from Australia to get delivered over in Ireland but it was super simple and they look so amazing. Very thankful for this website.”

Helpful Report

Posted 4 weeks ago

Hello Mitchell, Thank you so much for your wonderful review! We're thrilled to hear that it was easy for you to send flowers to your girlfriend in Ireland, and that they turned out amazing! Your satisfaction is our top priority, and we’re glad we could help make your gifting experience special. We look forward to serving you again in the future! Best wishes, Katie

Posted 4 weeks ago

“I bought some birthday flowers for my mother and they were so beautiful, fresh and vibrant. They really made her day. Thank you Prestige Flowers.”

Helpful Report

Posted 4 weeks ago

Hello Kelly, Thank you for your fantastic review! We're delighted to hear that the birthday flowers for your mother were beautiful, fresh, and vibrant. It's wonderful to know they made her day special! Your kind words mean a lot to us, and we can't wait to help you with your future gifting needs. Best wishes, Katie

Posted 4 weeks ago

“Will Never use this company again. My flowers were ordered for a special 80th birthday. They were supposed to be delivered to Arbroath on the 17th December and on checking the “tracking” I have discovered that flowers are in Dundee - already a day late and still not delivered! Appalling service!”

Helpful Report

Posted 4 weeks ago

Hello Mary, Thank you for your review. I’m truly sorry to hear about the delay with your order. We completely understand how important it is for flowers to arrive on time, especially for a special occasion like an 80th birthday. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 4 weeks ago

“Lovely flowers and great delivery...”

Helpful Report

Posted 4 weeks ago

Hello Jason, Thank you for your wonderful review! We're delighted to hear that you loved the flowers and that the delivery met your expectations. Your satisfaction brings us so much joy, and we appreciate your support. Looking forward to serving you again in the future! Best wishes, Katie

Posted 4 weeks ago

“Awful flowers, nothing at all like the picture, very sparse. A quarter of the flowers illustrated. Complete rip off.”

Helpful Report

Posted 4 weeks ago

Hello, I'm very sorry to hear you were disappointed with your flowers. It's disappointing to know they didn't match your expectations, and I understand your frustration. Your feedback is crucial to us, as we continually strive to improve our offerings. I can see that you purchased a standard-sized bouquet. Please note that the image displayed online represents a medium-sized bouquet, as mentioned in the description. Since you selected the standard size, it includes fewer stems. Additionally, we deliver our flowers in bud form to ensure they remain fresh for longer. Best regards, Tom

Posted 4 weeks ago

“Really unhappy with the quality of the flowers, express delivery seems like a scam since I didn't ask for it and the flowers were delivered at 7am waking myself, my partner and our baby up due to the abrupt deliver. The quality of the flowers is very poor too, very few actual flowers considering I paid extra for a large bouquet. And some of them were dead/dying on arrival too”

Helpful Report

Posted 4 weeks ago

Hello, I'm really sorry to hear about your experience with the flowers and the delivery timing. We strive for quality and it’s disheartening to know we didn’t meet that standard in your case. The feedback about the flowers and the delivery time is important to us, and your concerns have been noted. We want to ensure our customers have a pleasant experience, so I appreciate you bringing this to our attention. Best wishes, Tom

Posted 4 weeks ago

“Absolutely shocking customer service ordered a hamper to be delivered which had the correct address and all the correct information it was returned by Royal Mail as saying wrong address, when I contacted prestige hampers they were extremely condescending and rude spoke to a member of staff called Luna who refused to let me speak to a supervisor and kept cutting me off mid conversation he told me I had to take it up with my credit card company not them. He then refused to give me his employee number or surname and hung up the phone on me. An absolute disgrace and shocking customer service do not recommend using this company at all. The hamper was sold by them and due to be delivered through them so they should be helping to sort out the issue not hanging up the phone total disgrace of a company they should be ashamed and Luca should have a severe talking to about his lack of customer service and really needs some re training please feel free to contact me to resolve this shameful situation l!”

Helpful Report

Posted 4 weeks ago

Hello Nigel, Thank you for your feedback. I’m genuinely sorry to hear about your experience with our customer service and the inconvenience caused by your order being returned. We strive to provide a high standard of service, and it's clear we did not meet that during your interaction. We take all complaints seriously and ensure that our team receives the proper training to assist our customers effectively. I understand how frustrating this situation must have been, and I’d like to help resolve it. I have reached our via email. Thank you for bringing this to our attention. Best regards, Ellie

Posted 4 weeks ago

“Flowers are usually ordered for a celebration or a particular date of rememberance When you order flowers from prestige you don’t get them on the chosen date . My mums 90th birthday was yesterday the date I chose for delivery but she didn’t get them on that day Will not be recommending this company. Customer service was shocking and totally unsympathetic.. Ruined my mums suprise m Thanks prestige flowers !”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for sharing your feedback, and I am truly sorry to hear about your experience. We understand that flowers are often ordered for special occasions, and we deeply regret that your mum did not receive her flowers on the selected delivery date. This is certainly not the experience we aim to provide. I apologise for any frustration caused by our customer service, and I truly regret that we did not meet your expectations. We take this feedback seriously, and I will ensure it is passed on to the team for further review. Warm regards, Tom

Posted 4 weeks ago

“I Always love your service Thank you fir your good service”

Helpful Report

Posted 4 weeks ago

Hello Irine, Thank you so much for your lovely review! We're thrilled to hear that you always enjoy our service. Your appreciation truly motivates us to keep delivering the best experience for our customers. We can't wait to serve you again soon! Best wishes, Katie

Posted 4 weeks ago

“Never again. I paid £56 for a Rome medium arrangement to be delivered to my daughter for her birthday. What a small pathetic bouquet . I was horrified when I visited and saw them. I usually use Marks and Spencer. Lesson learned.”

Helpful Report

Posted 4 weeks ago

Hello Belinda, Thank you for your review. I’m truly sorry to hear that the bouquet did not meet your expectations. We aim to provide beautiful arrangements that live up to our customers' special occasions, and I regret that we fell short this time. I appreciate your feedback, and it will help us improve our services. If there’s any way we can assist you further, please don’t hesitate to reach out to our customer service team at enquiries@prestigeflowers.co.uk with some images of the bouquet and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 4 weeks ago

“well thats the family sorted for gifts in the uk,so easy from new zealand and great gifts,such good value and with great delivery”

Helpful Report

Posted 4 weeks ago

Hello Gary, Thank you for your amazing review! We're so pleased to hear that you found it easy to sort gifts for your family in the UK from New Zealand. It's great to know that you appreciate the value and delivery of our products. Your satisfaction is our priority, and we look forward to serving you again in the future! Best wishes, Katie

Posted 4 weeks ago

“I ordered some flowers for my sister's 70 birthday 5 days before the birthday. They arrived a day late by royal mail. They looked like they had been picked last year. I was thinking about ordering my mum's flowers at the same time I'm glad I didn't it my mum is 100 at Christmas they have just lost a lot of work we would have used them for quite a few deliveries.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for sharing your thoughts. I am sorry to learn about the delay and the condition of the flowers you received. We strive to deliver fresh and beautiful arrangements for special occasions, and it’s disappointing to hear that we did not meet your expectations this time. Your feedback is invaluable, and we take it seriously as it helps us to improve our services. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this further for you. Warm regards, Rosie

Posted 4 weeks ago

“Flowers look lovely BUT buyers need to be aware that they may well end up buying the 'next size up' bouquet, that is, the more expensive one. The default size on the website is always 'medium' rather than standard.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your review and for bringing this to our attention. I apologise for any confusion regarding the bouquet sizes on our website. We strive for transparency, and it’s important for us to ensure our customers are aware of the various options available. Your feedback is invaluable, and we will take it into consideration as we work towards improving our user experience. Please feel free to reach out if you have any further concerns or questions. Best wishes, Rosie

Posted 4 weeks ago

“Their online order form is confusing. I entered my name & address thinking it was billing address. I had already verified the “dispatch to” address. I completed the transaction and received an email confirming the flowers would be sent to me - rather than the couple who had just had their first baby. I immediately emailed back to change delivery address. They refused to assist in changing the address stating they had already “printed” the order. I have never been so disgusted and so disappointed with the “service” provided by a company. I would very strongly advise against ever using this company. They self-congratulate on their “charity donations” but as far as I can see will not move an inch to assist a customer once they’ve got their money. The excuses they give and total inflexibility have left me extremely angry and very upset. I can’t now afford to send flowers by another, reputable company like M&S.”

Helpful Report

Posted 4 weeks ago

Hello James, Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and the frustration it has caused. We understand how upsetting this situation must have been, especially given the importance of the occasion. While we aim to process orders as quickly as possible to ensure timely delivery, we recognise that this can sometimes lead to challenges in making adjustments once the order is printed. I apologise if this policy caused inconvenience, and we’ll take your feedback into account as we continue to review and improve our processes. We truly value our customers and regret that we fell short in assisting you on this occasion. Warm regards, Rosie

Posted 4 weeks ago

“No card received with the delivery.”

Helpful Report

Posted 4 weeks ago

Hello Richard, Thank you for your review. I’m sorry to hear that your delivery did not include a card. We understand how important it is to convey your sentiments, and we apologise for this oversight. If there’s anything we can do to rectify this situation, please feel free to get in touch with our customer service team at enquiries@prestigeflowers.co.uk. We appreciate your feedback and are here to help. Best wishes, Katie

Posted 4 weeks ago

“Sent flowers to a friend as a thank you, they looked nothing like they were supposed to. Spend over £40 and could have got better in the supermarket, they were dying within a couple of days. Customer service have been useless, only offering a £15 credit when I would definitely not use this company again.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with your order. We strive to provide high-quality flowers and excellent service, and it’s clear we fell short in this instance. I understand how disappointing it is not to receive what you expected, especially after spending a significant amount. I appreciate your feedback regarding our customer service, as it helps us improve. I can see our customer service team are awaiting your reply. Best wishes, Katie

Posted 4 weeks ago

“Terrible company spent £47 on flowers for the Royal Mail to not deliver stating the address does not have any residents!?!? And returned back to prestige flowers. Prestige flowers were rude and did nothing to help and refused to send replacement flowers ! Disguisting customer service considering they will have insurance for postage and deliveries ! These were a Christmas gift awful company do not use!”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for sharing your experience with us. I am truly sorry to hear about the issues you encountered with your order, especially as it was meant to be a Christmas gift. I can understand how frustrating it must be to experience delivery problems, and I'm disappointed to learn that our customer service did not meet your expectations. Please know that we appreciate your feedback, as it helps us to improve our services. I have reached out via email. Best wishes, Ellie

Posted 4 weeks ago

“Ordered a week in advance for a very special occasion. Did not arrive on the specified date. They only despatched item the evening before knowing it was for Northern Ireland. Terrible service. Customer service? Must have the words "I apologise" on loop. Will never use Prestige Flowers again.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for taking the time to leave your feedback. I am truly sorry to hear about your experience, and I completely understand your frustration, especially given the importance of the occasion. It’s clear we did not meet the expectations you had when ordering with us, and I sincerely apologise for the delay in delivery and the inconvenience caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 4 weeks ago

“Prestige flowers are a fabulous way for me to send gifts to my aunty in the Uk - they have a very user friendly website and fast delivery to remote area in the highlands of Scotland”

Helpful Report

Posted 4 weeks ago

Hello Samantha, Thank you for your fantastic review! We're delighted to hear that you find our website user-friendly and that we could deliver flowers to your aunty in the beautiful highlands of Scotland. It's wonderful to know our speedy delivery made your gifting experience even better. Your kind words mean so much to us! Best wishes, Katie

Posted 4 weeks ago

“They failed to deliver the flowers. It was for a birthday.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your feedback. I'm really sorry to hear that your flowers were not delivered, especially for such an important occasion. I completely understand how frustrating this must be for you, and it's disappointing to know we let you down. Our customer service team have responded to your email to look into this for you. Best wishes, Rosie

Posted 4 weeks ago

Prestige Flowers is rated 4.4 based on 270,910 reviews