Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,340 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will not be ordering from here again, paid £56 for flowers to be delivered and still waiting. When speaking to customer service they offered £5.99 goodwill gesture and could not tell me where my flowers are.”

Helpful Report

Posted 1 month ago

Hello Shannon, Thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 1 month ago

“I order flowers for a friends birthday only to be delivered to my address, I accept that this was my fault, however when they arrived the box containing the flowers was soaking and when I opened them believe me these were NOT fresh flowers, indeed I think they will have been thrown out by Wednesday”

Helpful Report

Posted 1 month ago

Hello Jim, Thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. I can see you are in contact with a member of our customer support them we hope this can be resolved. Kind regards, Tom.

Posted 1 month ago

“Bitterly disappointed, ordered flowers and vase for my daughters 30th birthday, flowers not delivered and a refund refused, prestige basically fobbed me off and told me to take the matter up with Royal Mail. They chose the delivery carrier as their delivery service and take zero accountability on behalf of their customers. A complete scam, avoid at all costs!!”

Helpful Report

Posted 1 month ago

Hello Emma, Thank you for your review. I’m sorry to hear about your experience, and I understand how disappointing this situation must be, especially for such a special occasion. Thank you for sharing your feedback. We take customer concerns seriously and strive to provide excellent service. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 month ago

“I recently spent some time in the area and heard you had a good reputation as a florist so when I got back to Canada I looked you up and sent flowers to the people I was staying with. So easy to negotiate the website and hopefully they’ll be as lovely as I ordered.”

Helpful Report

Posted 1 month ago

Thank you so much for choosing us to send flowers to your friends! We're delighted to hear that you found our website easy to use. We’re confident the arrangement will meet your expectations and bring joy to the recipients. If you need anything, feel free to reach out. We truly appreciate your trust in us and look forward to serving you again!

Posted 1 month ago

“Very disappointed very embarrassed to have sent these very poor quality flowers to my friend. I honestly could have got better from a garage”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re truly sorry to hear that you were disappointed with the flowers sent to your friend. This is not the standard we aim for, and we completely understand your frustration. Your feedback is important, and we’re committed to ensuring a better experience moving forward. Warm regards, Rosie

Posted 1 month ago

“Flowers have not arrived on the specified date. Very disappointed as purchased as a birthday gift for a special lady. Not very clear how to contact customer service either so don't know when are if flowers will be delivered. Very disappointed.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m truly sorry to hear that your flowers didn’t arrive on the specified date, especially since they were for such an important occasion. I completely understand your disappointment. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 1 month ago

“I paid an extra £10 to get a large bunch of flowers for my mother’s birthday. £60 for a bunch of flowers. I expected a big bunch. I was very disappointed to receive a rather small basic bunch of flowers. Definitely not worth the money paid.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback, and I’m really sorry to hear that the bouquet didn’t meet your expectations, especially for such an important occasion. We strive to provide beautiful arrangements that are worth the cost, so it’s concerning that this wasn’t your experience. I’ll be looking into this to ensure we address the issue. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 month ago

“Extremely disappointed with the amount of flowers. I paid extra for a Large bouquet for a Newlywed couple but what I recieved looked like a standard sized bouquet. For £60 I expected a breath taking bunch of flowers. The Orion is a lovely set of flowers and I expected more. Gosh I dread to think how small the standard size is. I don't think I will shop here again.”

Helpful Report

Posted 1 month ago

Hello Maryam, Thank you for your feedback, and I'm truly sorry to hear that you were disappointed with the size of the bouquet. We aim to provide exceptional value and beauty in every arrangement, and it's concerning that the bouquet did not meet your expectations, especially for such a special occasion. We will be looking into this to understand what happened. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 month ago

“Terrible website, don't want to keep putting in codes ,just want to pay, don't think I will use you again”

Helpful Report

Posted 1 month ago

Hello Mrs Thompson, I’m sorry to hear that you had a frustrating experience with our website. We understand how important a smooth and efficient checkout process is, and we appreciate your feedback on this issue. We’re always looking to improve, and your comments will help us make the necessary changes. Warm regards, Tom

Posted 1 month ago

“Received chocolate hamper as a gift. I think the chocolate hamper for the most part is very cheap quality. I really enjoy chocolate and this tasted so badly half of it went in the bin. The truffles are hard pieces of cheap chocolate for example. I would recommend going elsewhere, for example a chocolatier somewhere with the word hotel in the name. Photo upload won't work for some reason...”

Helpful Report

Posted 1 month ago

Hello, I'm very sorry to hear that you were disappointed with the chocolate hamper you received as a gift. We strive to offer quality products, and it’s unfortunate that this didn’t meet your expectations. Your feedback is really valuable, and we’ll make sure it’s passed on to our team for review. Warm regards, Rosie

Posted 1 month ago

“A good range of bouquets available, with a prompt service, and good reports by the recipients. Would prefer delivery charge to be more easily viewed on the site as you only seem to discover this when you get to checkout. I put delivery charge in the site search engine to check it before ordering and it didn't come up. Thanks for your service”

Helpful Report

Posted 1 month ago

Thank you for your positive feedback! We’re glad to hear you enjoyed our range of bouquets and that the recipients were pleased with their flowers. We appreciate your suggestion regarding the delivery charges. Your input is valuable to us, and we will work on making this information more accessible on our site. Thank you for your support, and we look forward to serving you again!

Posted 1 month ago

“Very disappointed. I ordered a bouquet of flowers for delivery to my younger sister who turned 60 on 29 September, choosing her big birthday as the delivery date. The flowers weren’t delivered and when I phoned customer services on 30 September I was basically told that the date asked for delivery was a “requested” and not a “guaranteed” date and was advised that as explained in booking T&C’s, there is a three day window for delivery. I was advised that the flowers will be delivered on 1 October by Royal Mail. Fortunately I was able to send a photo of the flowers to my sister although this was of little consolation. I chose to send a bouquet because of the substantial distance that my sister lives from me. Customer services were very apologetic but also pretty unhelpful. This is the first time I’ve used Prestige, doubt there will be a next time!”

Helpful Report

Posted 1 month ago

Hello Michael, Thank you for taking the time to leave a review. I’m very sorry to hear about your experience, especially for such an important occasion. We understand how meaningful it was for you to have the flowers delivered on your sister’s 60th birthday, and I apologise that we weren’t able to meet your expectations. While our customer service team did their best to explain the delivery process, I understand that it didn’t resolve the disappointment. We truly appreciate your feedback and will use it to improve both our delivery and communication standards moving forward. Warm regards, Tom

Posted 1 month ago

“Flowers were wilting roses were old and browning off not worth the cash should’ve gone to Sainsbury’s”

Helpful Report

Posted 1 month ago

Hi Stuart, Thank you for your review. I'm truly sorry to hear about the condition of the flowers you received. Roses should arrive fresh and beautiful, and it's disappointing that this was not the case for you. We understand your frustration and regret that the bouquet did not meet your expectations. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would be happy to look into this for you. Best wishes, Katie

Posted 1 month ago

“First class service Flowers and card are beautiful”

Helpful Report

Posted 1 month ago

Hello Robert, Thank you so much for your kind words! We're thrilled to hear that you loved the flowers and card. Providing first-class service and delivering beautiful arrangements is what we strive for, and we're glad we could meet your expectations. We look forward to serving you again in the future!

Posted 1 month ago

“Very very small bouquet for the standard. Nothing like the images shown. Approximately 11 stems for £25 is extortionate. I would have been better going to a supermarket. Contacted customer services to be told that the bouquet I recieved is correct and up to their standard. Won't be ordering from here again and will ensure I spread the word to avoid other people being disappointed. This review also conveniently doesn't let me upload photos.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm very sorry to hear that you were disappointed with the size and quality of the bouquet you received. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 month ago

“If you could see the flowers I received, you would be ashamed. The tops of the outer petals on the roses were brown and wrinkled and the greenery was not attractive. I shall not be buying from you again,even at half the price. Could have done so much better at Tesco's.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m truly sorry to hear about the poor condition of the flowers you received. This is not the standard we aim to provide, and I completely understand your disappointment. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 month ago

“Very disappointed with the VINTAGE MAPLE (DD250904) bouquet ordered as a gift, arrived with lots of broken heads and is sparse in a vase - certainly not the beautiful image shown in the picture. Won't be ordering from here again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m really sorry to hear that the Vintage Maple bouquet didn’t meet your expectations, especially as it was intended as a gift. The condition you described is certainly not what we aim to deliver, and I understand your disappointment. I have lcaoted your order and can see that our team have responded to your email and awaiting your reply to look into this for you. Best wishes, Tom

Posted 1 month ago

“I paid extra for a large bouquet of flowers, and appear to have only received a quarter of what the photo showed. The quality is also less than what I’d get at a petrol station. Very unhappy with them, and will not be using prestige again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m truly sorry to hear that the bouquet you received did not meet your expectations, especially after paying extra for a larger arrangement. This is not the level of quality or service we strive for. I have located your order and can see a fresh bouquet has been arranged for delivery. Warm regards, Rosie

Posted 1 month ago

“Have been using Prestige flowers for a few years now. Have never been disappointed or let down. Quality is always good. Prices reasonable”

Helpful Report

Posted 1 month ago

Thank you so much for your continued support over the years! We’re thrilled to hear that you’ve consistently been happy with our quality and service. Your loyalty means the world to us, and we truly appreciate your kind words.

Posted 1 month ago

“I ordered some flowers to be delivered on my best friends birthday yesterday they still havnt arrived and she’s away now for a few day!! The tracking just says they are in transit but to be honest after reading the reviews now and how bad they are I’d rather not have them delivered at all 😡😡”

Helpful Report

Posted 1 month ago

Hello Anne, Thank you for taking the time to leave a review. I'm so sorry to hear about the delay with your flower delivery, especially for such an important occasion. This is not the service we aim to provide, and I completely understand your frustration. If there are any issues with the flowers upon delivery, please send us some photos and we would be happy to look into this for you. Best wishes, Katie

Posted 1 month ago

Prestige Flowers is rated 4.5 based on 270,340 reviews