Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,944 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,944 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 18th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered bouquet chocolates and wine for next day delivery on Monday, now Wednesday and still not received. Very disappointing. Will not recommend to family or friends.”

Helpful Report

Posted 3 months ago

Hello Lisa, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We sincerely appreciate your honest review and apologise for the disappointment caused by the delayed delivery of your ordered bouquet, chocolates, and wine. We understand that this delay is frustrating, especially when you were expecting next-day delivery on Monday. I can see that this has been delivered today. Warm regards, Rosie

Posted 3 months ago

“I have been using Prestige Flowers for over a year. I love their service, always on time and flower arrangements are beautiful. The Prices of the bouquets are excellent for whether you are buying for to celebrate with a loved one and are able to add more for a small charge, or buying for a college in work and happier spending a little less but still good quality flower and a variety of options. Happy customer!”

Helpful Report

Posted 3 months ago

Hello Rachel, Thank you so much for your wonderful feedback and for being a loyal customer for over a year! We’re thrilled to hear that you love our service and find our flower arrangements beautiful. It’s great to know that you appreciate the variety and pricing options we offer, whether it's for a special celebration or a thoughtful gesture at work. We look forward to continuing to serve you with quality flowers and reliable service. Happy to have you as a customer! Kind regards, Tom.

Posted 3 months ago

“Terrible, the flowers were nothing like the picture. Very poor quality and half the number of stems. Not worth the money at all and customer service couldn't care less.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 3 months ago

“Useless paid for next day delivery and they lied. Ruined everything Absolutely useless I'm so disappointed 😞”

Helpful Report

Posted 3 months ago

Hello Ian, Thank you for your review. We're truly sorry to hear about your experience and the disappointment it caused. This is not the level of service we aim to provide, and we deeply regret any inconvenience. Kind regards, Tom.

Posted 3 months ago

“DO NOT USE THESE PEOPLE THEY ARE NOT A FLORIST !!!! I OREDERED FLOWERS FOR A FRIENDS BIRTHDAY THE DAY BEFORE & WELL BEFORE 10PM & SHE HAS STILL NOT RECIEVED THEM I PAID £71.47. I WISH I HAD READ THE REVIEWS AS WELL!”

Helpful Report

Posted 3 months ago

Hello Ann, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 3 months ago

“Beautiful flowers cant wait for my nan to recieve them”

Helpful Report

Posted 3 months ago

Hello Amanda, Thank you for your lovely review! We’re so glad you’re pleased with the flowers, and we hope your nan loves them just as much! Kind regards, Tom.

Posted 3 months ago

“Just received these from my daughter. Absolutely terrible. The cream roses are dry and brown. The lilies are limp, the greenery is dry and brown. Don’t even want to tell my daughter as I don’t want to upset her. Cannot even upload photo to show. Waste of money.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 3 months ago

“I do not recommend, the order was delayed by 2 days and has not arrived yet. Fresh flowers sent by post and still on their way, I can already imagine what will come.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 3 months ago

“Ordered flowers on the 28th of September...STILL NOT received 1stOctober. I hate to think what state they will be in, never mind that the occasion the flowers were ordered for has gone. Will not be using this company again.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. A member of our customer support team has now contacted you regarding this issue. We hoe this can be resolved. Kind regards, Tom.

Posted 3 months ago

“Good value. Easy site to use. Thankyou”

Helpful Report

Posted 3 months ago

Thank you so much for your incredible 5-star rating of Prestige Flowers! We're thrilled to hear that you found our service to be of good value and that our website was easy to use. Your feedback means the world to us! We truly appreciate your support. Thank you again for choosing Prestige Flowers, and we hope to serve you again in the future. Kind regards, Tom.

Posted 3 months ago

“Flowers did not look like they did on the picture, didn’t specify the chocolates I ordered had nuts in either, disappointed”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Thank you for the feedback regarding our addons we will pass this back to the relevant department. Kind regards, Tom.

Posted 3 months ago

“Will not be ordering from here again, paid £56 for flowers to be delivered and still waiting. When speaking to customer service they offered £5.99 goodwill gesture and could not tell me where my flowers are.”

Helpful Report

Posted 3 months ago

Hello Shannon, Thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 3 months ago

“I order flowers for a friends birthday only to be delivered to my address, I accept that this was my fault, however when they arrived the box containing the flowers was soaking and when I opened them believe me these were NOT fresh flowers, indeed I think they will have been thrown out by Wednesday”

Helpful Report

Posted 3 months ago

Hello Jim, Thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. I can see you are in contact with a member of our customer support them we hope this can be resolved. Kind regards, Tom.

Posted 3 months ago

“Bitterly disappointed, ordered flowers and vase for my daughters 30th birthday, flowers not delivered and a refund refused, prestige basically fobbed me off and told me to take the matter up with Royal Mail. They chose the delivery carrier as their delivery service and take zero accountability on behalf of their customers. A complete scam, avoid at all costs!!”

Helpful Report

Posted 3 months ago

Hello Emma, Thank you for your review. I’m sorry to hear about your experience, and I understand how disappointing this situation must be, especially for such a special occasion. Thank you for sharing your feedback. We take customer concerns seriously and strive to provide excellent service. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“I recently spent some time in the area and heard you had a good reputation as a florist so when I got back to Canada I looked you up and sent flowers to the people I was staying with. So easy to negotiate the website and hopefully they’ll be as lovely as I ordered.”

Helpful Report

Posted 3 months ago

Thank you so much for choosing us to send flowers to your friends! We're delighted to hear that you found our website easy to use. We’re confident the arrangement will meet your expectations and bring joy to the recipients. If you need anything, feel free to reach out. We truly appreciate your trust in us and look forward to serving you again!

Posted 3 months ago

“Very disappointed very embarrassed to have sent these very poor quality flowers to my friend. I honestly could have got better from a garage”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re truly sorry to hear that you were disappointed with the flowers sent to your friend. This is not the standard we aim for, and we completely understand your frustration. Your feedback is important, and we’re committed to ensuring a better experience moving forward. Warm regards, Rosie

Posted 3 months ago

“Flowers have not arrived on the specified date. Very disappointed as purchased as a birthday gift for a special lady. Not very clear how to contact customer service either so don't know when are if flowers will be delivered. Very disappointed.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m truly sorry to hear that your flowers didn’t arrive on the specified date, especially since they were for such an important occasion. I completely understand your disappointment. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 3 months ago

“I paid an extra £10 to get a large bunch of flowers for my mother’s birthday. £60 for a bunch of flowers. I expected a big bunch. I was very disappointed to receive a rather small basic bunch of flowers. Definitely not worth the money paid.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback, and I’m really sorry to hear that the bouquet didn’t meet your expectations, especially for such an important occasion. We strive to provide beautiful arrangements that are worth the cost, so it’s concerning that this wasn’t your experience. I’ll be looking into this to ensure we address the issue. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 3 months ago

“Extremely disappointed with the amount of flowers. I paid extra for a Large bouquet for a Newlywed couple but what I recieved looked like a standard sized bouquet. For £60 I expected a breath taking bunch of flowers. The Orion is a lovely set of flowers and I expected more. Gosh I dread to think how small the standard size is. I don't think I will shop here again.”

Helpful Report

Posted 3 months ago

Hello Maryam, Thank you for your feedback, and I'm truly sorry to hear that you were disappointed with the size of the bouquet. We aim to provide exceptional value and beauty in every arrangement, and it's concerning that the bouquet did not meet your expectations, especially for such a special occasion. We will be looking into this to understand what happened. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 months ago

“Terrible website, don't want to keep putting in codes ,just want to pay, don't think I will use you again”

Helpful Report

Posted 3 months ago

Hello Mrs Thompson, I’m sorry to hear that you had a frustrating experience with our website. We understand how important a smooth and efficient checkout process is, and we appreciate your feedback on this issue. We’re always looking to improve, and your comments will help us make the necessary changes. Warm regards, Tom

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 270,944 reviews