Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,350 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers received did not look like the picture on the website, very disappointed 😕”

Helpful Report

Posted 4 months ago

Hello Sahar, Thank you for your feedback. We're very sorry to hear that the flowers you received did not meet your expectations. This is not the experience we aim to provide, and we sincerely apologise for any disappointment caused. Please contact our customer service team at enquiries@prestigeflowers.co.uk with your order number, some images of the bouquet and 'REVIEW' in the subject line so we can make this right for you. We value your business and want to ensure your complete satisfaction. Best wishes, Katie

Posted 4 months ago

“You did not send the flower bouquet I ordered. The roses look tired almost wilted. I shall not recommend or use your business again.”

Helpful Report

Posted 4 months ago

Hello Tricia, Thank you for your review. I’m truly sorry to hear that the bouquet you received was not as expected and that the roses appeared wilted. This is certainly not the standard we aim to provide. From the photo you have provided, we can confirm the correct bouquet and size has been received. Please note that the bouquet includes some flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. Warm regards, Rosie

Posted 4 months ago

“The ad said the flowers were £22.99 but the end charge was £ 28.99. So you are cheating us.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I can confirm we do have a standard delivery charge of £5.99, so this is where the extra charge has come from. I am very sorry if this was not clear or if it was missed. I will relay this to our team. Best wishes, Katie

Posted 4 months ago

“DONT WASTE YOUR MONEY! Ordered a large boughet for nearly £50 of roses and Lillie’s. The boughet was an average supermarket size, the roses died within two days and after 1 week the Lillie’s are dying and have never opened. Previously complained and got a message from Tom saying customer services had been in contact and all was sorted! I’ve never had any communication from customer services or anyone else. When I try to add a picture for some reason I can’t, which is strange!! Save your money and look elsewhere!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. I am very sorry to hear about your disappointing experience with our service. It's unacceptable that the bouquet you received was not up to our usual standards, and that your previous complaints were not properly addressed. I have now contacted you directly via email. Best wishes, Ellie

Posted 4 months ago

“THE PROCESS WASVERY EASY, I HOPE THE FLOWERS ARE AMAZING TO MATCH”

Helpful Report

Posted 4 months ago

Thank you for your kind review! We're thrilled to hear that you found the process very easy. We strive to make our service as seamless as possible for our customers. We hope the flowers exceed your expectations and bring joy to your day. If you have any further feedback or need assistance, please don't hesitate to reach out.

Posted 4 months ago

“Excellent service - lovely selection of flowers that have lasted ages .”

Helpful Report

Posted 4 months ago

Hello Peter, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our service and found our selection of flowers lovely and long-lasting. Your satisfaction is our top priority, and it's always rewarding to know when we've met our customers' expectations. If you ever need anything else, please feel free to reach out.

Posted 4 months ago

“Easy, creative and a decent value”

Helpful Report

Posted 4 months ago

Hello Craig, Thank you for your positive review! We're glad to hear that you found our service easy, creative, and a good value. Your feedback is greatly appreciated and encourages us to continue delivering the best experience possible. If you have any further comments or need assistance, please don't hesitate to get in touch.

Posted 4 months ago

“Avoid!!! This organization is unreliable and their promises on their main website I find very misleading. I would give them no stars, but that is not an option. I placed an order for luxury flowers and extras at £120+ for next day delivery, on my wife's birthday, only to discover that it will arrive one day later (today, at time of writing, is my wife's birthday). In calling customer services, "John" advised me it is in the terms and conditions that they can take up to 3 days to deliver. When I pointed out to him that such important information should be made clear up front at the time of order placing I was again directed to the T&Cs. When I asked for a full refund, I was refused and offered a £5.99 discount on my next order. Never again would I order from this organization and I would advise others to take care to avoid disappointment. It is vital that an organization that provides services for important personal events such as birthdays makes clear exactly when they can deliver at the time of ordering, especially if they claim they can deliver the next day. A "100% satisfaction guaranteed!" statement on this website is an absolute joke. I am 0% satisfied.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. We are very sorry for any disappointment or inconvenience caused on this occasion. It is unsatisfying to hear that the dleivery missed this special occasion and we are truly sorry for any upset caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Tom

Posted 4 months ago

“While ordering there were costant unecessary interruptions from bot /chat. Did not like complicated way of logging in - just wanted to purchase /send flowers, not give my life story, etc Item looks ok, I'll find out later”

Helpful Report

Posted 4 months ago

Thank you for your honest feedback. We're sorry to hear that you experienced interruptions and found the login process complicated. Your shopping experience should be smooth and straightforward, and we apologise for any inconvenience caused. We appreciate your patience and understanding. If you encounter any further issues or need assistance, please don't hesitate to contact our customer service team. We hope the flowers meet your expectations. Best wishes, Rosie

Posted 4 months ago

“Arrived late and damaged, wilted within 2 days of arrival. Customer service said they can't help.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. I am very sorry to hear about your recent experience with our service. Receiving flowers that arrived late and damaged, and then wilted so quickly, is unacceptable. I also apologise for the lack of support you received from our customer service team. I have located your order and contacted you directly via email. We hope that this can be resolved. Best wishes, Ellie

Posted 4 months ago

“Lovely Flowers Thankyou”

Helpful Report

Posted 4 months ago

Thank you for your kind words! We're so pleased to hear that you loved the flowers. Your satisfaction means the world to us, and we look forward to serving you again in the future. If you need anything else, please feel free to reach out. Best regards, Katie

Posted 4 months ago

“I sent sympathy flowers with a card and note after a death in the family. I spent ages choosing the wording for the card and adding it to the basket. Within an hour I noticed on the email that they had failed to include the card. Despite such a short time passing they refused to help me. The customer service people were indifferent at best. You can't call and speak to a human. I can't put into words how much distress this incident has caused me. I would never use this company again. I spoke to a manager called Angel T. Angel refused to believe that I had made the card even though I could describe it in detail. She refused to acknowledge even the possibility that there was a fault with the website. I felt that she was completely indifferent to the suffering which this company has caused. Order number 8110366”

Helpful Report

Posted 4 months ago

Hello Amanda, Thank you for taking the time to leave a review. I am deeply sorry to hear about your recent experience and the distress it has caused you. Please accept our sincerest apologies for the oversight with your sympathy flowers order and the lack of support you received from our customer service team. This is not the standard of service we strive to provide, especially during such sensitive times. I assure you that we take your feedback very seriously. I will pass this information on to the relevant department to investigate any potential issues with our website. Unfortunately, since the card was not recorded in our system, we were unable to arrange for it to be sent. A small message card has been sent. Warm regards, Katie

Posted 4 months ago

“Website very easy to use and beautiful selection of bouquets for any occasion”

Helpful Report

Posted 4 months ago

Dear Lewis, thank you so much for giving Prestige Flowers a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Once again, thank you for taking the time to share your feedback. We value your satisfaction and look forward to serving you again in the future. Kind regards, Tom

Posted 4 months ago

“Checkout process is not clear, I "paid" twice using Apple pay and didnt receive confirmation of my order. I phoned the helpline and they said I needed to then "Checkout" after paying, so my order hadn't been processed. You need to make is easier!”

Helpful Report

Posted 4 months ago

Dear Richard, thank you so much for taking the time to provide us with your valuable feedback about your experience with Prestige Flowers. We truly appreciate it and apologize for any inconvenience you may have faced. We apologise for the confusion you encountered during the checkout process, as well as the issue with Apple Pay. Your feedback has highlighted a crucial area where we need to improve our system, and we are grateful for bringing it to our attention. We understand the frustration you experienced when your order was not processed correctly. Once again, thank you for your feedback, Richard. We greatly appreciate your honesty and willingness to assist us in improving our services. We value you as our customer and want to ensure that your future experiences with Prestige Flowers are exceptional.

Posted 4 months ago

“I hope the flowers will be plentiful!”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your 4-star rating of Prestige Flowers. We truly appreciate your feedback and are thrilled to know that you had a positive experience with us.

Posted 4 months ago

“Needed a last minute flower and luckily they offered next day delivery before 10pm”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to rate Prestige Flowers with 5 stars! We truly appreciate your positive feedback and are delighted to hear that we met your expectations. Thank you once again for choosing Prestige Flowers. Best regards, Prestige Flowers Team

Posted 4 months ago

“Excellent service!”

Helpful Report

Posted 4 months ago

Thank you so much for your amazing 5-star rating! We appreciate your support and are delighted to hear that you had an excellent experience with Prestige Flowers. Our team works hard to provide exceptional service, and your positive feedback reaffirms that our efforts are paying off. We look forward to serving you again in the future! Excellent service!

Posted 4 months ago

“Could not log on and website would not send password update so had to set up a new account. When I clicked to accept cookies a chat not popped up so I had to swipe back and lost what was in my basket. A pretty frustrating experience all round.”

Helpful Report

Posted 4 months ago

Dear Adam, thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We genuinely appreciate your valuable input and apologise for the inconvenience you encountered. We apologise for the difficulties you faced while trying to log on to our website and the inconvenience of not receiving a password update. We understand how frustrating this can be, and we apologise for any inconvenience it may have caused. It is never our intention to provide anything less than a seamless and user-friendly experience for our customers. We genuinely appreciate your patience and understanding throughout this experience. Once again, thank you for bringing this to our attention. Your feedback is invaluable to us as we continually strive to provide the best possible service to our customers. Warm regards, Rosie

Posted 4 months ago

“Ordered flowers to be delivered as a leaving gift on the persons last day at work. Ordered and paid £47 with a guaranteed delivery before 1pm next day. Flowers did not arrive. The lady didn’t get them and has now left. Hugely disappointing - I can’t re create a “last day at work” situation. Contacted Prestige Flowers who apologised for my upset and sent me a list of postcodes that the delivery guarantee doesn’t cover. Apparently my postcode was in this mysterious list - but no mention of this list when ordering. I even received my confirmation email guaranteeing the said delivery time. I would have ordered elsewhere had I been made aware they couldn’t deliver at any point during the order process. Please be very wary when ordering from here - happy to accept and confirm the order for next day delivery -but didn’t deliver. I won’t be ordering from here again.”

Helpful Report

Posted 4 months ago

Hello Carrie, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We appreciate your honesty and value your opinion. We would like to sincerely apologise for the disappointment and inconvenience caused by the non-delivery of the flowers you ordered as a leaving gift. We understand how important and special such a gesture is, especially on someone's last day at work. We are truly sorry for any confusion regarding our delivery guarantee and the list of postcodes that are not covered. We realise that this information could have been clearly communicated to you during the ordering process, and we apologise for any inconvenience this may have caused. We will definitely take your feedback into consideration and work towards improving our communication to avoid such situations in the future. Warm regards, Katie

Posted 4 months ago

“Had ordered flowers for my wife for our 30th anniversary. Got an email saying delivered . But not delivered as requested. Not even to reception. Contacted Prestige flowers, not remotely interested blamed everything on courier and said I had to contact them to source where flowers are . 1st and last time I will ever use them . Happy to take money and then wash their hands of whole order . Photo attached shows where they are lying probably damaged now”

Helpful Report

Posted 4 months ago

Dear Garry, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and for bringing this matter to our attention. We sincerely apologise for the inconvenience caused by the delivery issue, and we understand how important it was for you to have the flowers delivered as requested, especially on such a special occasion. We apologise for any frustration or disappointment this may have caused you and your wife. I have located your order and can see that a fresh order was arranged for delivery. Best wishes, Katie

Posted 4 months ago

Prestige Flowers is rated 4.5 based on 270,350 reviews