Premium Tile Trim Reviews

Name: Premium Tile Trim
Address: 23, Mallard Close, Northampton, Earls Barton
Rating: 4.78

4.8 Rating 1,757 Reviews

95 %

of reviewers recommend Premium Tile Trim

Company Reviews

Product Reviews

Metrics

4.8

Based on 1,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Premium Tile Trim 5 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

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“Great Tile Trim at a good price and exceptionally well packaged. Very Pleased”

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Posted 3 years ago

“Great quality trim, arrived on time, looks great.”

Premium Tile Trim 5 star review on 11th October 2021

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Posted 3 years ago

“Excellant range of product and competitive prices.”

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Posted 3 years ago

“Excellent service and delivery”

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Posted 3 years ago

“Very efficient in processing and shipping order.”

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Posted 3 years ago

“The trim we ordered was bent on arrival, probably caused by the delivery company, we contacted Premium Tile trim and were promised a new trim but nothing has arrived and we have had no contact from them.”

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Posted 3 years ago

Hi Harvey, thanks for taking the time to leave a review. According to our records, replacement trims were sent out to you on 9th September, which was delivered and received by 'LEE' at 12.34 on 10th September.

Posted 3 years ago

“Brilliant!”

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Posted 3 years ago

“Tile trims came securely packaged in cardboard tube and delivered on time. Grey trim looks great against my grey tiles.”

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Posted 3 years ago

“Very good product and quick delivery with great comps even if they are automated”

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Posted 3 years ago

“easy to order , rapid delievry”

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Posted 3 years ago

“Highly DISAPPOINTED in the service I received from Premium Tile Trim Very BAD customer service. I been working in this trade for many years so have seen most things. Any way I received a parcel a few months back but was unable to open package until resently due to illness and the job being delayed. Long story short they pack the package incorrectly metal on metal... this was fine for the longer strips if there is no movement but they placed some additional shorter threshold strips lose unwrapped so during transit they all got scratched up, really badly... I have bought this particular product hundreds of times before with no problems from other companies... anyway I contacted them to see if they would refund or replace it... all I got back was "thats the way it comes" from their marketing manager no offer to rectify the situation. Look the items were "Pounds" all I wanted was accountability after spending "Hundreds" with them... I knew that the product condition was unacceptable this is the only reason I contacted them really the principle of it. In my opinion companies that dont exercise good customer service or other normal trading accountabilities have a problem internally within the company right up through the ranks having the attitude of not caring for your customers resonates through out the whole company as a whole... otherwise why would someone think they can get away with basically telling you to get lost as the bosses would probably say the same thing. On a side note be aware the basic trim they do is not very good quality and very easily deformed. Needless to say I wont be a returning custom after this treatment. Well done "premium tile trim" 20/09/21 So after receiving your responce to the above review I decided to contact Schlüter-Systems Ltd your supplier of the above product to ask them what they thought of the quality of supply from you of their product? I have not metioned your name to them but they emailed back the following responce for you and your customers to read: Good morning Christopher, Thank you for getting in touch with us and I do apologise for the condition of the profiles you received. As you mention, the aluminium profiles are raw and as such may well have a horizontal line on the length of the profile, as depicted in your images. However these appear to be scratched and dented also, so again I do apologise. Could you please advise where you purchased these alongside a sales order number that you may have? Or indeed a despatch note number that should be on the despatch note sent with the tube. Once the above is confirmed I can arrange for replacements to be sent to you and collect the damaged profiles should you wish. Kind regards. Schlüter-Systems Ltd Units 3-5 Bardon 22 Industrial Estate Beveridge Lane, Coalville, Leicestershire, LE67 1TE Now this is the type of customer service I expect from a reputable company, not the responce supplied by Premium Tile Trims, as I said before normally when you have this type of thinking with in a company this is the general mindset throughout the business including the top management of the company otherwise why would they think they could get away with it... So again "premium tile trims" well done... VERY BAD customer service BEWARE!”

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Posted 3 years ago

Hi Christopher, thanks for taking the time to leave a review. I have looked into your order and can see that you ordered 'Schluter RENO-T-A Flooring Transition T Bar Milled Aluminium 1.0m Length' as part of your order with us back in February. We do make it clear on that product that it is a raw, unfinished product - 'This product is raw, milled aluminium and will contain scuffs, scratches and marks. This product has not been finished in any way and is not suitable for use in wet areas'. I'm sorry that you were disappointed with the product received, however the product you received is as described on our website. Thank you. Premium Tile Trim

Posted 3 years ago

“Ordered trim for next day delivery. Received message on the day to say the wouldn’t be arriving as expected and would be delivered the following day. On arrival found the wrong trims had been sent. Was told that the correct ones would be dispatched but as I was contacting on. Friday morning, I wouldn’t receive them until the following Tuesday. This meant I lost a days pay for the Monday as I couldn’t complete the job without the trims. It seems the trims are sent direct from the manufacturer but when ordering, the website said they were in stock. It took nearly a week and a lost days pay to receive and fit them”

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Posted 3 years ago

“Excellent quality trims at a great price, being able to buy a short piece as a tester is a very useful idea and helped me a great deal, a fantastic company to do business with.”

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Posted 3 years ago

“Well I do not as a rule do these. Let me start at the beginning, a very polite young lady talked me through the web site. I placed the order thus, on a normal delivery, and wow, 9.30am next day it was delivered. I have done 30 years in sales and Management, so understand a little. Brilliant is the word, and I phoned especially to thank them.”

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Posted 3 years ago

“This trim is exactly what I needed”

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Posted 3 years ago

“easy web site and ordering”

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Posted 3 years ago

“Delivery company damaged the trim but Premium Tile acted promptly and replaced the trim...will use again”

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Posted 3 years ago

“Excellent product, easy to use adjust, looks great. Super-fast delivery in very appropriate packaging.”

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Posted 3 years ago

“We were looking for a stockist of Genesis Tile trim and found an excellent range of these products in an amazing array of colours, on the website. The price was good and the lengths of trim were packaged very securely and arrived safely and extremely quickly. We cannot praise this website enough, and definitely recommend using Genesis tile trim as it is far superior quality to what is available in local shops. Very pleased with the result in the new bathroom.”

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Posted 3 years ago

“Good delivery,, perfect match for wallboards.”

Premium Tile Trim 5 star review on 3rd September 2021

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Posted 3 years ago

Premium Tile Trim is rated 4.8 based on 1,757 reviews