Name: Premium Tile Trim
Address: 23, Mallard Close, Northampton, Earls Barton
Rating: 4.78

“Product OK but ridiculously expensive delivery price for small light pieces of plastic! Probably wouldn't use again for that reason”

Helpful Report

Posted 2 years ago

Hi Richard, Thank you for taking the time to leave us a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. Due to current market conditions, we have had to make minor increases to our shipping fees to ensure we can remain competitive in the current business climate whilst continuing to provide a high-quality service to our customers. When it comes to tile trim specifically, we have always opted for a superior level of packaging quality, which ultimately costs more. Being 2.5m long, tile trim is not your standard parcel, meaning there are only a limited number of couriers that offer transport on these products. Sending items in a 2.5m long, narrow cardboard tube is not the most structurally safe and can, and does, break quite easily. Therefore we strap timber to the side to reduce the risk of damage during transit, ensuring our customers receive their delivery in one piece. We also display shipping prices clearly at checkout to avoid unexpected surprises before placing your order. We are sorry to hear that you feel you had a poor experience with us and we really hope you'll give us another chance to impress you in the future. If you have any further questions regarding delivery or pricing, please feel free to contact our experienced sales team on 01604 859800 or by email at sales@premiumtiletrim.co.uk. Kind regards Jay - Premium Tile Trim

Posted 2 years ago

“Absolutely fantastic service and products, cannot fault them. Anything you need, they have it and the website is so easy to work your way around.”

Helpful Report

Posted 2 years ago

Hi Adrian, Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools. We are very happy you enjoyed our service and products, and it's great to hear you found our website easy to use, this is something we actively try to improve on! It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“Paid for next day got it two days late”

Helpful Report

Posted 2 years ago

Hi Peter, Thank you very much for taking the time to leave us a review, and for shopping with Premium Tile Trim It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. We apologise if you feel you had a bad experience shopping with us. I have checked your order with our sales team and we can see that the order was placed at 16:59 on the 24th with next-day delivery. Because of the time that the order was placed, unfortunately, missed our cut-off time which is 14:30. We have a countdown timer at the top of our website which displays this for our customers. This means the items you ordered would have been dispatched the following day. One of our sales team members will be in contact with you to discuss this. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. Many Thanks Laurence - Premium Tile Trim

Posted 2 years ago

“Good service, product looks well made, arrived in secure packaging so no damage. Would use again if need arises”

Helpful Report

Posted 2 years ago

Hi Janette, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“Great quality, even better price and fast delivery”

Helpful Report

Posted 2 years ago

Hi, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“The colour looks nothing like the website and despite paying for very shopping costs, I still need to organise my own shopping which is super expensive.”

Helpful Report

Posted 2 years ago

“Excellent quality and speedy delivery”

Helpful Report

Posted 2 years ago

Hi, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“Easy to navigate and good explanation of the various trims on their website. The service was excellent and delivery was prompt and reliable.”

Helpful Report

Posted 2 years ago

Hi Henry, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“Trim is great. Was difficult to find 15mm Matt black trim. Delivery charge was very expensive but did arrive within a reasonable time.”

Helpful Report

Posted 2 years ago

Hi Catherine, Thank you for taking the time to leave us a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. Due to current market conditions, we have had to make minor increases to our shipping fees to ensure we can remain competitive in the current business climate whilst continuing to provide a high-quality service to our customers. When it comes to tile trim specifically, we have always opted for a superior level of packaging quality, which ultimately costs more. Being 2.5m long, tile trim is not your standard parcel, meaning there are only a limited number of couriers that offer transport on these products. Sending items in a 2.5m long, narrow cardboard tube is not the most structurally safe and can, and does, snap quite easily. Therefore we strap timber to the side to reduce the risk of damage during transit, ensuring our customers receive their delivery in one piece. We also display shipping prices clearly at checkout to avoid unexpected surprises before placing your order. If you have any further questions regarding delivery or pricing, please feel free to contact our experienced sales team on 01604 859800 or by email at sales@premiumtiletrim.co.uk. Kind regards Jay - Premium Tile Trim

Posted 2 years ago

“good product but an already exceptionally high delivery charge which went up £7 in the space of a week. Have to say I didn't believe the excuse for that kind of price hike when I rang, more like the company jumping on the current bandwagon.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave us a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. Due to current market conditions, we have had to make minor increases to our shipping fees to ensure we can remain competitive in the current business climate whilst continuing to provide a high-quality service to our customers. When it comes to tile trim specifically, we have always opted for a superior level of packaging quality, which ultimately costs more. Being 2.5m long, tile trim is not your standard parcel, meaning there are only a limited number of couriers that offer transport on these products. Sending items in a 2.5m long, narrow cardboard tube is not the most structurally safe and can, and does, snap quite easily. Therefore we strap timber to the side to reduce the risk of damage during transit, ensuring our customers receive their delivery in one piece. We also display shipping prices clearly at checkout to avoid unexpected surprises before placing your order. We are sorry to hear that you feel you had a poor experience with us and we really hope you'll give us another chance to impress you in the future. If you have any further questions regarding delivery or pricing, please feel free to contact our experienced sales team on 01604 859800 or by email at sales@premiumtiletrim.co.uk. Kind regards Jay - Premium Tile Trim

Posted 2 years ago

“Service and delivery was very good but product sadly didn't do the job that was required !”

Helpful Report

Posted 2 years ago

Hi Glen, Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools. We are very sorry to hear that you had trouble with the product you ordered. If you would like to email our sales team with your name and order number we would be more than happy to look into this for you. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Pro Tiler Tools

Posted 2 years ago

“All arrived very quickly.”

Helpful Report

Posted 2 years ago

Hello, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“Quality product, superbly wrapped, tube boxed and protected for transport. Excellent customer service and delivery. A+”

Helpful Report

Posted 2 years ago

Hi Brian, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. It's great to hear you are happy with the quality of our packaging and customer service! It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“Order was very well packaged and came promptly . Would use this company without hesitation.”

Helpful Report

Posted 2 years ago

Hi Sharon, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. It's great to hear you are happy with the quality of our packaging and delivery time! It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“Trim came well packaged. Looks lovely in our kitchen against the tiles. Very easy to order. Delivery guy even brpught it inside for me as I'm pregnant. An easy experience.”

Helpful Report

Posted 2 years ago

Hi Suzie, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. We're so happy you enjoy your new trim and it's great to hear our couriers have taken that extra step to bring you an easy experience! It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“Excellent service well packed unbeatable prices”

Helpful Report

Posted 2 years ago

Hi Peter, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“Super quick delivery, well packaged!”

Helpful Report

Posted 2 years ago

Hi Nick, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. Great to hear you are happy with the quality of our packing! It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“Just the job!”

Helpful Report

Posted 2 years ago

Hi Barry, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“Speedy delivery, quality product, great all round service.”

Helpful Report

Posted 2 years ago

Hi Jacqueline, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. We are very happy to hear you enjoyed your time shopping with us! It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“Good quality trim, fast delivery and good value.”

Helpful Report

Posted 2 years ago

Hi Tim, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. It makes us very happy to hear you are enjoying your purchase and found our products to be good value! It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Premium Tile Trim Reviews