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PowerBug.co.uk Reviews

4.7 Rating 4,180 Reviews
97 %
of reviewers recommend PowerBug.co.uk
Company Reviews Metrics Info
4.7
Based on 4,180 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read PowerBug.co.uk Reviews

About PowerBug.co.uk:

Electric golf trolleys with build quality you can trust.
Striving to provide not only great quality golf trolleys, but also an industry-best service to match.

Home of the smallest & lightest trolley battery on the market.

Trade in your old trolley against a new PowerBug - Helping to save the planet by recycling old for new.

Free UK delivery on all orders.

Visit Website

Phone:

01753857838

Email:

jimmy@powerbug.co.uk

Location:

Wizza LTD,
Bath Road,
Reading
Berkshire
RG10 9SB

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Richard T
PowerBug Customer
“Excellent service in supplying a new front wheel unit but disappointed that I needed one after only 3 years and 2 months. Paid well over £500 for this trolley from PowerBug and surely the front wheel mechanism should last longer than that!”
Helpful Report
Posted 1 month ago
Anthony J
PowerBug Customer
“Fantastic trolley, wonderful customer service but DHL shockingly bad. Would have left a 5star review if not for that”
Helpful Report
Posted 3 months ago
Hi Anthony, I’m sorry to hear about your experience with DHL. While there’s no excuse for poor service from a courier, we understand that this time of year can be particularly demanding for delivery companies, sometimes leading to rare delays. We truly hope you enjoy your new trolley and want to reassure you that we’re here to help if there’s anything further we can assist with. Please don’t hesitate to reach out.
Posted 2 months ago
John M
PowerBug Customer
“Powerbug battery purchased to replace previous battery which was not holding its charge. Size & weight superb. Disappoited to receive a £50 discount offer on the model shortly after purchase. Would have been a nice saving.”
Helpful Report
Posted 5 months ago
Peter T
PowerBug Customer
“I haven't received my item yet , Royal mail tracker says they're still waiting on it. I've tried a few times to connect via you contact us page, but it keeps spinning round and the message is not being sent”
Helpful Report
Posted 6 months ago
Alistair. G
PowerBug Customer
“It does work. Having used a couple times. Anti clog front wheel better than my previous trolley. Disappointed that the bag support does not fold down. No clutches on wheels so cannot pull backwards without dragging. Battery life good over two rounds in winter conditions. Glad to see double groove on axle to allow trolley to be pushed as manual trolley. Good wheels and reversible for storage.”
Helpful Report
Posted 11 months ago
Keith N
PowerBug Customer
“I purchased the Powerbug to replace my 14 year old Hill Billy Terrain. Unfortunately, when using the trolly on the golf course, I found the control disc far to small to operate! Also, i'm quite disappointed how little the frame folds down.”
Helpful Report
Posted 1 year ago
Tim C
PowerBug Customer
“The front wheel should be available as a replacement without the entire bottom bracket.”
Helpful Report
Posted 1 year ago
Terje K
PowerBug Customer
“I am happy with the spare parts, they were easy to change and work well. However, 50% of the price to cover freight, taxes and customs are way too much. We experience the same with all net trading with UK from Norway, so your leaving EU was not a good idea!”
Helpful Report
Posted 1 year ago
David A
PowerBug Customer
“Please see email i sent to your employee Christian. Its all working now.”
Helpful Report
Posted 1 year ago
Colin G
PowerBug Customer
“Serviced in supply of new wheels was efficient. However, I only needed a spare spring cartridge for ONE wheel to get my trolley going. I left a message and emailed for this information without any response. Hence only a ‘middle of the road’ average rating. No more Colin Gibson”
Helpful Report
Posted 1 year ago
Stephen J
PowerBug Customer
“I purchased the 2 wheel conversion for the front trolley wheel, great idea, product well made but no caps/ covers for the wheel nuts and bearing, so exposed grease and bearings will get covered in debris which will eventually damage the bearings, I sent an email complaint - no reply 👎”
Helpful Report
Posted 2 years ago
Caroline P
PowerBug Customer
“Not as sturdy container as I would wish, but good enough”
Helpful Report
Posted 2 years ago
M C
PowerBug Customer
“The boot tidy is disappointing because, unlike as shown in the video, it does not remain 'open' so that, using both hands, the trolley can be lifted and placed in the boot. The Tidy naturally collapses.”
Helpful Report
Posted 2 years ago
Norman K
PowerBug Customer
“If I ever receive the item I ordered, I will let you know what I think of it, but it seems DHL have mislaid it. Despite saying they would deliver it yesterday, they tell me it is still at the depot and will do their best to deliver it sometime in the near future.”
Helpful Report
Posted 5 years ago
Anonymous
PowerBug Customer
“A bit flimsy but easier than a bag to use”
Helpful Report
Posted 5 years ago
C G
PowerBug Customer
“£400 worth of Trolley arrived in box no bag with it, on phoning PowerBug was inform bag is extra also no instructions got to download off internet. When spending this sort of money you’d think it would come with carrier bag.”
Helpful Report
Posted 5 years ago
Hello there, Thank you for your feedback. I would just like to remind you that the trolley purchased was not advertised with a carry bag or any other accessories for that matter. Our Sport range of golf trolleys are built purely around price point, meaning that due to the very competitive nature of the price, there's no room to offer any special offers. The Tour series range of PowerBug trolleys have various daily special offers available (https://www.powerbug.co.uk/30-tour-series-golf-trolleys). If you wish to swap over to a Tour series trolley please feel free to give the team a call on 01753 857 838 to discuss your options. Thank you.
Posted 5 years ago
Thomas H
PowerBug Customer
“The kit is great. Got my new Gt after waiting 4 weeks. Still waiting for my bag. Used the online message system to ask questions. Never received a reply.”
Helpful Report
Posted 5 years ago
Hello there, The bag is currently on back order. The new stock is due to arrive on 25/09/2019. As soon as the stock arrives your pre-ordered Bug Bag will be dispatched. https://www.powerbug.co.uk/accessories/85-bug-bag.html
Posted 5 years ago
John C
PowerBug Customer
“I had to purchase this battery due to replacement battery which failed This battery was sent out at the end of January 2019 this was due to my battery failing after just over 2 years this one had a 3 yrs warranty”
Helpful Report
Posted 5 years ago
Hello Mr Clutton, Please feel free to give the service and workshop team a call on 01753 857 838 (Press option 2) - They will be able to assist with your warranty claim.
Posted 5 years ago
J-R L
PowerBug Customer
“Ordered 2 units that included 3 accessories. One of the accessory was not included without any explanation. After calling customer service, it was explained that the accessory in question was backordered, never received an email or a note with the delivery. One of the unit motor is making sound noise, will contact customer service.”
Helpful Report
Posted 5 years ago
An incorrect e mail address logged onto our system meant that the customer did not receive the back order situation We have rectified this now and comms are flowing Happy to report that all product has been delivered and the motor is running fine!
Posted 5 years ago
John S
PowerBug Customer
“Very satisfied with the customer service. Not so satisfied with the costs involved. Particularly the postage charge of £5 for a small envelope that stated it was less than £1 to send!”
Helpful Report
Posted 5 years ago
PowerBug.co.uk is rated 4.7 based on 4,180 reviews
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