PowerBug.co.uk Reviews

Name: PowerBug.co.uk
Address: Wizza LTD, Bath Road, Reading, Berkshire
Rating: 4.73

4.7 Rating 4,180 Reviews

97 %

of reviewers recommend PowerBug.co.uk

Company Reviews

Metrics

Info

4.7

Based on 4,180 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About PowerBug.co.uk:

Electric golf trolleys with build quality you can trust.
Striving to provide not only great quality golf trolleys, but also an industry-best service to match.

Home of the smallest & lightest trolley battery on the market.

Trade in your old trolley against a new PowerBug - Helping to save the planet by recycling old for new.

Free UK delivery on all orders.

Visit Website

Phone:

01753857838

Email:

jimmy@powerbug.co.uk

Location:

Wizza LTD,
Bath Road,
Reading
Berkshire
RG10 9SB

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PowerBug.co.uk 5 star review on 1st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You did a very bad service. You didn't send the goods to our address as we ask . VERY BAD SERVICE! We still waiting for the goods of our order that we paid in advance!!!!!!!”

Helpful Report

Posted 3 months ago

“I purchased a Power Bug trolley from a Canadian company in 2020 and the Hurricana Lithium battery only lasted 3 years. I would like to contact the manufacturer - any advice would be welcome. Warranty was only 1 year.”

Helpful Report

Posted 4 months ago

“Goods arrived too late to be of any use on my holiday. The delivery was supposed to arrive on Thursday, after 3 working days, but it arrived on Friday. Too late for use during my holiday so a wastage of purchase”

Helpful Report

Posted 6 months ago

“Second wheel I have had to purchase in last 3 years as front wheel comes away from axle”

Helpful Report

Posted 11 months ago

“I telephoned PowerBug informing them that my trolley kept cutting out. They informed me I needed a new lithium battery , which I bought. After this large expense and installing the battery the trolley still kept cutting out.”

Helpful Report

Posted 1 year ago

“Still waiting....”

Helpful Report

Posted 1 year ago

“Brand new Drinks holder frayed and broken after 4 holes of use.”

Helpful Report

Posted 2 years ago

“Good morning, I have not received anything yet. I bought it 3 weeks ago. Happy new year!!!! Marcos”

Helpful Report

Posted 2 years ago

Hi Sevilla, Your order is on its way - UPS tracking estimates delivery by Thursday. Please note the standard delivery time to Spain is 3 weeks - There are some days over Christmas that the courier would have been shut which has added a few days on to your delivery. Kind Regards PowerBug

Posted 2 years ago

“Hello, I bought a trolley 15 months ago and recently it has started to pull badly to the left. I have left 3 messages over more Th an a week apart asking for it to be reviewed under warranty and have had no reply whatsoever! I know there are issues with Covid but really not good customer service at all”

Helpful Report

Posted 4 years ago

Hi Darren and sorry to see this Covid is a problem but not an excuse We have looked at our log files and can not pick up any messages from you We can report however that the issue has now been resolved and we are all happy again Our customer service phone line is always available for a fast response and you will speak to a human Thanks for bringing this to our attention

Posted 4 years ago

“Excellent service. Delivered promptly. Item well built as advertised.”

Helpful Report

Posted 5 years ago

WOW.... Thanks for the very positive review however did you get your star rating upside down?

Posted 5 years ago

“Quick delivery of replacement part. Yes it easy to fit but some information on the type of adhesive to use would be beneficial.”

Helpful Report

Posted 5 years ago

Sorry to see this one star review however we accept that some customers may require advise when choosing the correct type of adhesive appropriate for various applications. Our tech team is always available to help and our support team is also available. They can be contacted by phone by mail or through our chat line. Thanks for your feedback. It is always appreciated.

Posted 5 years ago

“Initially I sent an email about what I was looking for and never got a reply but I did my own research and ordered anyway. Now you're asking for feedback and the order has not even arrived!!”

Helpful Report

Posted 5 years ago

Sorry about this. Reviews.co.uk are independent of us and we believe that they canvas customers randomly at random times after orders are processed by us to determine our performance. In this instance it appears that the timing has been out of kilter. We did speak to the customer about the communication issue and happy to report that he was very happy with his offer and delivery has now been made within 48 hours of ordering.

Posted 5 years ago

“not received parts yet, Dpd delivered yesterday unfortunately we we out but driver did not leave parcel with neighbour or put it gate at in side of house Advised dpd that i would collect parcel from pickup shop at weekend, received email on Sat to collect Sun at local shop but advised that i would be emailed again to confirm when available to collect. Its sunday afternoon and im still waiting for confirmation email!!!”

Helpful Report

Posted 5 years ago

Hello there, DPD will only delivery to a neighbour if the neighbours are in and willing to accept the delivery, likewise with leaving the parcel in a safe place, this must be confirmed with the driver as standard procedure is to take the parcel away and re-deliver on the next working day. Your parcel was then arranged to be dropped at a local DPD drop-off point but it seems the driver did not make the cut-off time for this to happen. It has been re-scheduled now for delivery today. Sorry for any inconvenience or confusion called, for reference DPDs customer service number is: 0121 275 0500

Posted 5 years ago

“I have yet to receive my replacement screen. Had to pay a fiver for delivery and now 8 days later and not arrived. Tried to call on Friday but closed in the afternoon.”

Helpful Report

Posted 5 years ago

This order was placed after close of business on Friday 05th April. Goods were ordered on a standard delivery of 3 - 5 working days and dispatched on Monday 8th April. We understand that the order was received within our advertised delivery window. All orders over £50.00 are delivered free of carriage and the customer was kept up to date by e mail in respect of order confirmation, processing and dispatch.

Posted 5 years ago

“Not received part”

Helpful Report

Posted 6 years ago

Hello Mr Turner. Your spare part has been posted to you. Any issues please call us to resolve.

Posted 5 years ago

“i have not had any response regarding my complaint about my lithium battery for over a week,i was told they would get in touch with a technition and get back to me? JAMES HAYES.”

Helpful Report

Posted 6 years ago

Really sorry about this Mr Hayes and as you may notice our customer service is really important to us. We think that there was a misunderstanding with the information provided. We did make contact and happily your issue has been resolved to your satisfaction.

Posted 6 years ago

“I ordered and paid for next day delivery. Delivery took three days. This is not surprising as it was posted second class!!!!”

Helpful Report

Posted 6 years ago

Mr Bennet - Very sorry for our mistake. We will not only get the extra amount paid for the next day delivery refunded, we will refund the entire amount paid for shipping. Our sincere apologies :-(

Posted 6 years ago

“I have not received my battery yet. After more than 3 weeks. So if you have had a zero, that is what i would have given you.”

Helpful Report

Posted 6 years ago

We are sorry for the delay with your order. This was a transaction based outside of mainland UK and we have to rely upon outside sources to help customers requiring spare parts in areas not covered by our extensive network of European distributors. The delay was frustrating however we understand the delivery has now been made and hope that your replacement battery will deliver many more years of service. Please accept our apology once again for the delay.

Posted 6 years ago

“Bought and paid for boot tidy back in early March. No stock so put on back order. No comms for 2 weeks so rang to be told that item was due mid May. Waited til end of May and was told stock imminent. Eventually received 14th June to see on web site that the product is now on sale at £10 discount!!! Should have cancelled original order and re-bought when new stock arrived. Spoke to boss who offered a discount on something else although I've already bought everything I want from powerbug. Never mind..lesson learned.”

Helpful Report

Posted 6 years ago

Hello Mr Saunders, I think it's only fair that you update your review as we refunded £10.00 from your purchase to bring your order in-line with the discounted price available at the time.

Posted 6 years ago

“it is the most unreliable trolley i have bought it broke down after less than 10 times used”

Helpful Report

Posted 6 years ago

Sorry to hear this. We have to point out that there is an 'on/off' switch under the handle of the model that you have purchased. Happy to report that the customer is now happy with his trolley....... and the 'on / off' switch.

Posted 5 years ago

PowerBug.co.uk is rated 4.7 based on 4,180 reviews