PowerBug.co.uk Reviews

Name: PowerBug.co.uk
Address: Wizza LTD, Bath Road, Reading, Berkshire
Rating: 4.73

4.7 Rating 4,180 Reviews

97 %

of reviewers recommend PowerBug.co.uk

Company Reviews

Metrics

Info

4.7

Based on 4,180 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About PowerBug.co.uk:

Electric golf trolleys with build quality you can trust.
Striving to provide not only great quality golf trolleys, but also an industry-best service to match.

Home of the smallest & lightest trolley battery on the market.

Trade in your old trolley against a new PowerBug - Helping to save the planet by recycling old for new.

Free UK delivery on all orders.

Visit Website

Phone:

01753857838

Email:

jimmy@powerbug.co.uk

Location:

Wizza LTD,
Bath Road,
Reading
Berkshire
RG10 9SB

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PowerBug.co.uk 5 star review on 1st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having had to pay £30 before you would look at the problem, I fail to see how it was repaired as "a goodwill gesture". Furthermore i received three days ago a confirmation that my order (identical ref no.) had again been despatched! Something wrong with your system iy seems unless I can expect another battery and charger "as a goodwill gesture". The battery and charger are again working perfectly and I look forward to being able to recommend the trolley et al to dellow golfers, as I have in the past.”

Helpful Report

Posted 7 years ago

Hi Paul, Thank you for your feedback. I would just like to explain the transaction in a bit more depth for anybody concerned about this negative review. Your battery and charger were returned to us using the £30.00 courier service. This covers the cost of sending a courier to collect the goods to be returned and also covers any cost of re-delivery of goods after they have been to our service centre. After inspecting your battery and charger we discovered that both the battery connector and charger connector have been damaged. We carried out a free of charge repair to both the battery and charger, thoroughly tested the goods proving that they are now in full working order before dispatching them back to you again. (Hence the notification of re-dispatch). We are glad to hear your battery and charger are fully functioning again, and wish you many days of happy golfing :-)

Posted 7 years ago

“Seems far to expensive for what it is. Checked with the PO casts of postage extreme. 50% of the item cost. Plus no fitting template included.”

Helpful Report

Posted 7 years ago

Hi there, Sorry to hear you are disappointed with the shipping fee paid. Our website clearly indicates our flat rate shipping fee within the UK is £4.50. The postage and packing cost of your order was almost 50% of the product value, however I think it is fair for us to state that the product ordered had the value of £10.00. If you are struggling with fitting the part, please feel free to give the tech team a call on 01753 857 838 (Press option 2) and they will be more than happy to assist.

Posted 7 years ago

“Was not kept in loop as to what was going on, and told wrong information, got there in the end....................”

Helpful Report

Posted 7 years ago

Hi Mr Hooper. Sorry to hear you were not kept "In the loop" - Can you please specify what the problem was exactly so that we can look into this for you. Kind regards, Team PowerBug.

Posted 7 years ago

“Had to chase up order as I never received an email to tell me it had been despatched it then arrived 5 days after order, but I was told it would be with me 2/3 days”

Helpful Report

Posted 7 years ago

Hi Rosemary, our delivery policy does state that the standard delivery time can take up to 5 working days. We do have express delivery options available should the order be urgent :-) - Kind Regards, Team PowerBug.

Posted 7 years ago

“powerbug battery does not fit the battery dock on my trolley”

Helpful Report

Posted 7 years ago

Hi Isobel, Please give the team a call on 01753 857 838 and they will be able to assist you with this problem. Kind Regards, Team PowerBug

Posted 7 years ago

“Not arrived yet”

Helpful Report

Posted 8 years ago

We are able to confirm that this order was delivered to the quoted 3/5 working day schedule as promised.

Posted 7 years ago

“This replacement battery is the 4th one I have had from you. I was not impressed with your sales man,s attitude, basically he said that is the rules and tough as some batteries can only have a short life”

Helpful Report

Posted 8 years ago

Hi Jennifer, Sorry to hear you are unhappy with the Lead Acid battery. All of our Lead Acid batteries are equipped with a 12 month warranty from the date of purchase. Any failures within this 12 months you are covered under the warranty and a replacement will be arranged free of charge. For batteries with a longer life span and warranty period I would suggest taking a look at our Lithium battery. Not only does our Lithium battery feature the best warranty terms (5 years) but it is also the smallest and lightest on the market! Kind Regards, PowerBug

Posted 8 years ago

“Ordered digital hinge replacement with SCREWS but only got rivets. (Customer Service agent has promised to reverse charge for screw set). The hinge screw is too long. No documentation whatsoever, would have expected an invoice and some fitting information. Love my Power Bug but this was a disappointing experience.”

Helpful Report

Posted 8 years ago

Hi Mr O'Brian - Apologies for the screws not arriving with your order. We have refunded you for the missing screws. - We currently do not have documentation for fitting the hinge assembly however we are working on improving our online guides and have the hinge assembly high on our priorities list. - We have a technical team on hand (01753 857 838) that will be able to help with any technical/repair queries you may have while fitting the part. - All of our invoices are sent digitally via email. Please feel free to request a paper copy when placing orders and we will be more than happy to supply one to you. - King Regards - PowerBug.

Posted 8 years ago

“the service and delivery were first class. The product however is ridiculously over priced. If I could have got it cheaper I would have gone elsewhere.”

Helpful Report

Posted 8 years ago

Sorry to hear that you consider your purchase over priced. It is interesting to see that it could not be found at a reduced cost elsewhere as the component was not a PowerBug specific item and on offer at other retailers. In todays commercial environment, we have to make some profit in order to survive and be positioned to service our brand for years to come.

Posted 7 years ago

“Locking nut on front wheel axle not included in package, which was very frustrating as the Webb site order photo clearly shows a locking nut. Telephoned this morning 1st August and received apologies from technical dept (rob) who agreed that this was not correct and would arrange postage of lockingnut today. I would also raise the point about showing a more accurate cost price for items available from the web site, my cost of £10, increased to £14.75, when postage and vat was added. The actual postage was in fact only 95p! Alan Palmer.”

Helpful Report

Posted 8 years ago

It appears that did make a mistake and omitted to supply the nut as described. The nut was posted out immediately 1st class to resolve the issue. The postage charge mentioned was correct however there are other costs on lower value orders to consider. We have to employ people to pick and pack orders and the packaging materials are not cheap. To ensure that we do not loose ,money, these costs have to be covered. All order over £50.00 value have free freight and packaging.

Posted 7 years ago

“Sorry. Have to give a poor rating. My order arrived but the items were not correct. Rang up to sort out the problem and the customer service guy was very apologetic. No quibble about the issue which was great. Just waiting for the missing item. Once that arrives i'll be happy.”

Helpful Report

Posted 8 years ago

Dropped the ball here. Hands up! Glad that we were able to sort the problem out and hope that you are now happy. Sorry for the problem.

Posted 8 years ago

“Still not received my product despite being asked to complete this survey!!!!”

Helpful Report

Posted 8 years ago

Hi Mr Gardner, Another PCB has now been sent to your new correct delivery address and will be with you within a few working days. Kind Regards, PowerBug

Posted 8 years ago

“Controller I received the item promptly but was very disappointed with the quality. The item fit the trolley perfectly but on the final assembly task - pressing the Control Knob onto the potentiometer shaft - the unit split open. Thanks Alison Graham”

Helpful Report

Posted 8 years ago

Hi Alison, Sorry to hear of this problem - Please give the team a call on 01753 857 838 and someone will be able to assist you in getting a free of charge replacement. Sorry for any inconvenience caused, PowerBug

Posted 8 years ago

“Very fast delivery but the clip was scratched and a chip out of the corner and considering I paid £10.00 for a plastic clip I was not impressed.”

Helpful Report

Posted 8 years ago

Hi Mr Brown, Please give the team a call on 01753 857 838 and we will be happy to send a replacement free of charge. Please accept our apologies for any inconvenience caused. Kind Regards, PowerBug

Posted 8 years ago

“You sent me the wrong Riverts.”

Helpful Report

Posted 8 years ago

Hi Mark, Our trolleys only take one type of rivet and they are the only rivets that we have here in our workshop and warehouse. Please feel free to give the technical helpline a call on 01753 857 838 (Option 2) to get some help from one of our technicians. Kind Regards, PowerBug

Posted 8 years ago

“You arranged for the delivery to the wrong address which caused huge inconvenience to my wife, my neighbour and me. Parcelforce are a disaster and you should employ another delivery company.”

Helpful Report

Posted 8 years ago

Hi Mr Bolton, Judging by the tracking details on your order it seems your order was left conveniently with a neighbour. If you would like to discuss your delivery please give our team a call on 01753 857 838 and they will be happy to help with any queries you may have. Many Thanks - PowerBug.

Posted 8 years ago

“When I purchased the power bug, I was told that it would be delivered on Wednesday 23rd March 2016. However as there would be nobody in, we suggested a Thursday delivery. My wife phoned Power Bug, on Thursday, to find out when we could expect the delivery. She was told that the delivery would be delayed and would not be delivered until Tuesday 29th March 2016. I understand that UK Mail were instructed to pick up my Power Bug early on Wednesday but in fact that did not happen until 17.00. The unit has gone from Power Bug to a depot in Slough to Edinburgh. We suggested that we would pick the trolley up ourselves at UK Mail's Glasgow depot, on Saturday, only to be informed that it was closed. I feel that Power Bug have failed at the first hurdle, any trust that existed have now disappeared. They have my money and can now take their time and no effort to deliver when they promised. It remains to be seen if the unit actually is delivered on Tuesday. Regards Bob Nolan”

Helpful Report

Posted 8 years ago

There seems to be a little confusion here. Upon speaking to the customer on the Thursday mentioned, we were under the impression that delivery was required on Tuesday 29th and made the delivery accordingly. If we got this wrong we apologise but it seems like the customer is happy with the purchase and trust that the PowerBug unit gives years of trouble free service. Once again apologies if there has been any crossed wires however if any further assistance is required, please feel free to contact us.

Posted 7 years ago

“We ordered two powerbug push2.0 trolleys one white, one black when order arrived two black ones had been sent obviously someone can`t read an order form at your company.”

Helpful Report

Posted 8 years ago

Oops! Yes, apologies for that...... Correct item despatched for next morning delivery and incorrect item will be collected. Slapped wrists!

Posted 7 years ago

“I havent ordered anything from power bug for probably more than six months, Why am I being asked for feedback?”

Helpful Report

Posted 8 years ago

The REVIEWS company ask for feedback independently from PowerBug. The request can be made soon after product is despatched to gauge customer service or in the future to gauge product reliability. we are sorry if the request for feedback was not appreciated but hope that you are still happy with your purchase.

Posted 7 years ago

“I am still waiting for a refund on my returns postage on my battery which was under warranty.I have emailed Dave Lee but have had no reply.”

Helpful Report

Posted 9 years ago

Hi Michael, Sorry for the delay on your refund. This has now been processed and should be with you by now. Kind Regards, PowerBug

Posted 8 years ago

PowerBug.co.uk is rated 4.7 based on 4,180 reviews