Pounds to Pocket Reviews

Name: Pounds to Pocket
Rating: 3.99

4.0 Rating 354 Reviews

1 %

of reviewers recommend Pounds to Pocket

Company Reviews

Metrics

Info

4.0

Based on 354 reviews

Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

0800 016 3106

Email:

support@PoundstoPocket.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always helpful and understanding, everything is straight forward”

Helpful Report

Posted 9 years ago

“If you are late for one month, expect them to punish you when you pay it by adding a late fee the day after the loan is due for every month commencing, whilst only taking the loan amount each additional month instead of the late payment fee on top, which then creates a snowball effect adding £12 extra per month (which they never take on top of the payment so you assume everything is fine). A very dishonest company who are only looking to make as much money from you as possible whilst doing the most damage they possibly can to your credit file.”

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Posted 9 years ago

“Very quick and hassle free.”

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Posted 9 years ago

“Fast and always very helpful when contacted.”

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Posted 9 years ago

“Natasha was very kind and professional :)”

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Posted 9 years ago

“Pain free loan from start to finish. Excellent customer service. You know exactley what you will be paying and for how long, no more ,no less. Would recommend highly if the High Street banks turn you down.”

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Posted 9 years ago

“Used a number of times. Always found helpful. I know the rates are high but good when you really need it.”

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Posted 9 years ago

“Will cause emotional stress”

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Posted 9 years ago

“excessive repayments at 140%!! no early repayment reduction. stay away”

Helpful Report

Posted 9 years ago

“I made an application on 5/3/2012.Declined. I got back on April 2015. I wasn't able to update my details and reapply. I had to appeal to the decision of 2012 and then proceed. Seems bureaucratic to me. The chat experience poor as the questions of the representative were not related to reality. The answers were automated and not evaluated by the representative for her upcoming questions. General opinion poor.”

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Posted 9 years ago

“Quick and easy application. Customer Service is very good. The live chat is also easy to use. Highly recommend.”

Helpful Report

Posted 9 years ago

“I applied for a loan last year, made every payment, paid the loan off and now I receive a message saying my loan is declined when I log in, even before I apply. Very bad business!”

Helpful Report

Posted 9 years ago

“I have always found the service provided to be of a high quality - totally transparent and easy to understand. All of the staff I have dealt with, either online or by 'phone, have never been less than polite, helpful and informative. Even when a challenge arose, the company was more than willing to work with me to find a mutually agreeable solution. I know that some of these companies get a negative press but I really can't fault them. Their customer service puts a lot of other companies, including some banks to shame.”

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Posted 9 years ago

“Maria was clear, friendly and helpful. great stuff :)”

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Posted 9 years ago

“This company will happliy lend you money but ifvyou get into trouble and want to contact them forget it. I have emsiled rang and have today wrote them a letter and sent it recorded delivery. They also take continues payments of your debit card. Dont touch them with a barge pole.”

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Posted 9 years ago

“Really poor experience. Excessive charges, complaints team very poor and even ignore the Financial Ombudsman. No regard for UK lending criteria. Please do not touch with a barge pole!”

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Posted 9 years ago

“I don't know how this place is anywhere near a 4 star service. For one, their customer service is non-existent. They call you from a call centre, which takes 10seconds to connect before you even hear the voice of someone. The woman kept calling me the wrong name, which in my opinion was very unprofessional. I wish I had never taken the money from poundstopocket, but I was in a bad financial position at the time and had no other choice... now I have payments until October to make totaling just over £680 if I make the payments monthly, but if I want to pay if off early in one go it's £580 - how is that a saving? Poundstopocket will rip you off; please think about pawning, selling, borrowing, anything you can to avoid taking money from these modern day loan sharks”

Helpful Report

Posted 9 years ago

“Awful company . I'm paying off my debt and tried to nagationate with them and asked them to freeze my interest . They refused and I have 5 more payments . Also I just got a new card and I called them on the day of my loan repayment date to tell them and they still charged me a fee . Do not use !”

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Posted 9 years ago

“Been with them for two years now never defaulted and yet thet refuse a new loan”

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Posted 9 years ago

“I would like to repay my loan using a credit card, this will save me £ 423.18 in interest. I was told that i can not do this as Pounds to Pocket are a responsible lender. How can this be responsible lending, If i continue with Pounds to pocket I still have to pay £734.47 loan + £423.18 interest a total of £1157.65. If i Could pay my loan off today with a 0% credit card I could save the £423.18 interest and be dept free in 5 months and not the 8 months if I stay with Pounds to Pocket. this is a trap, it means that I can't move money around to save me paying interest. This is not responsible lending.”

Helpful Report

Posted 9 years ago

Pounds to Pocket is rated 4.0 based on 354 reviews