Pounds to Pocket Reviews

Name: Pounds to Pocket
Rating: 3.99

4.0 Rating 354 Reviews

1 %

of reviewers recommend Pounds to Pocket

Company Reviews

Metrics

Info

4.0

Based on 354 reviews

Customer Service
Communication Channels	Live Chat, Email

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Phone:

0800 016 3106

Email:

support@PoundstoPocket.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is very good and customer service is excellent. Would recommend this company when funds are needed urgently.”

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Posted 8 years ago

“very helpful on Chat. Viola was the person I was chatting with. Very informative indeed.”

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Posted 8 years ago

“Efficient and friendly live chat, my request was dealt with promptly with no problems at all!! Thank you”

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Posted 8 years ago

“The only reason I gave 1 star is because it wouldn't let me put 0! Where do I begin? Well for starters I wouldnt go near them with a barge pole! So there has been problems since day one really, I applied for a quick quid loan over the phone but they refused me. As I was about to hang up the phone they told me 'actually you have been accepted for a pounds to pocket loan'my first thought was great! It means I can still go on holiday but I wish I never even bothered... My father sent them a cheque in December for the final amount...at first they were very dodgy about giving me an address but anyway they did. The cheque was sent with the full settlement figure and sent recorded delivery. Before my dad went away on service he relieved a message saying the cheque had been received. Oh brilliant were everyone's I initial thoughts! Well! 4 months down the line of recovering phone calls multiple times a day and letters, my father returns home and realises the cheque was received but never cashed! So I had an ongoing battle with them about 'where the cheque has gone!' I was being threatened with bailiffs and going to court for something that wasn't even my fault! By this point the settlement figure had gone up by another £300. So today my mother paid it off over the phone...well they wanted EVERY detail on her card AND the address...they now have all her details to make a new card! I mean why do they need all the details anyway?! And the cheeky manager turns round to me and said 'just to advise you, you're no longer allowed to apply for a lon with pounds to pocket or quick quid!!' Like I would apply for a loan with them ever again!!!! They have been nothing but hassle! Anyway...my advise, don't even bother because when it comes to paying your loan off in full amount, they won't have any of it!!”

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Posted 8 years ago

“Very good review very helpful when you need help and reassuring if you have any questions to do with re payment. Very happy”

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Posted 8 years ago

“I have used Pounds to Pockets twice now and have found their service and custopmer interaction very helpful and of a high quality.”

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Posted 8 years ago

“Your service is very good, i cannot fault it”

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Posted 8 years ago

“If you make any alterations to your loan it doesn't reflect on your account on-line. For example, I deferred payment number 8 of 12 so that would have made a final 13th payment yet my account on-line informed me that after my 12th payment there were no further payments to be made. Had I not checked this with an on-line advisor this would have caused serious financial difficulties as I was under the impression my loan was fully repaid. Had this not happened, my review would have been 5 stars”

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Posted 8 years ago

“Fantasic company u derstanding and fast to help will use again would recomed to anyone xxx”

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Posted 8 years ago

“Chat line was very helpful”

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Posted 9 years ago

“Would be better if you could make extra payments on the website. the only reason I can see for not doing this is to make it difficult thus earn more money from people who dont have the time to call or email”

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Posted 9 years ago

“I did not have to wait long to speak to a representative of Pounds to Pocket, the advisor was polite, informative and helped me to move forward with my loan application.”

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Posted 9 years ago

“always helpful and never had a issue with this company would recommend them to other people.”

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Posted 9 years ago

“I have just finished paying off a loan with you and have been unindated with emails from you asking me to apply for another life an so I did a few minutes ago because my car just broke down and Christmas is right around the corner. You turned me down I don't get it?”

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Posted 9 years ago

“had know problems with pounds to pocket.The service is great over the phone and live chat could not ask for a better service many thanks pounds to pockets”

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Posted 9 years ago

“I think you do not look after loyal customers I have been a customer for 2 years and never missed a payment. applied for a new loan which you refused so where is the loyality”

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Posted 9 years ago

“Quick simple and easy to use”

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Posted 9 years ago

“Very competent staff to deal with all enquiries”

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Posted 9 years ago

“every time i have spoken to someone regarding any issues they have been more than helpful”

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Posted 9 years ago

“Excellent customer, always helpful and understanding.”

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Posted 9 years ago

Pounds to Pocket is rated 4.0 based on 354 reviews