Postman Pooch Reviews

Name: Postman Pooch
Address: Suite 210, Northlight Industries, Unit 2 Northlight House, Brierfield, Lancashire
Rating: 4.83

4.8 Rating 1,845 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 1,845 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Postman Pooch 5 star review on 4th April 2025

601

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items in the birthday box really are lovely but not exactly as per the contents on the website. That is the only reason I didn’t give full marks. The dog popcorn was not included.”

Helpful Report

(Nelson) - Posted 1 week ago

Hi Louise, Really sorry about the missing popcorn! I’ve passed this on to our team, and it’s now being packed and sent out today for you. Thanks for your patience, and if there’s anything else I can help with, just let me know.

Posted 1 week ago

“Received a dog Easter egg which was unfortunately loose in the box so the foil had come off and the box was dented.”

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(Nelson) - Posted 4 weeks ago

“Quick delivery, well packaged and a nice array of things in the box.”

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(Nelson) - Posted 1 month ago

“Pablo really enjoyed his toys and treats. He wasn't to keen on the hat :-( The antler is still going strong 24hrs later.”

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(Nelson) - Posted 1 month ago

“Cool gift xx”

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(Nelson) - Posted 2 months ago

“Great products, quick delivery. Unfortunately, it was difficult to create it to send to another address as a gift, with a card with names of the dogs it was for and who it was from. I gave up in the end and had to notify the recipient separately and the card was blank. Otherwise it would have been a 5 star review.”

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(Nelson) - Posted 3 months ago

“Great products delivered quickly only issue was box was soaking wet delivered outside in the rain”

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(Nelson) - Posted 5 months ago

“Loved the gifts box,but only one disappointment, and that was the toy monkey it literally lasted 2 minutes till the puppy had the tail and then the stuffing in bits!”

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(Nelson) - Posted 5 months ago

“Our dog loves his birthday box with its assortment of treats and soft toys and delivery is always prompt. However this time we were disappointed as we received another dog’s birthday card. Fortunately our dog was oblivious (as he can’t read!!!!) but this would have been awkward if we had been sending this as a gift to another dog. Otherwise, the box was perfect.”

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Posted 7 months ago

“She loved it !!”

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Posted 9 months ago

“I hadn’t received my original parcel but they sent me a replacement with some added extras as an apology.”

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Posted 10 months ago

Hi Michelle, I am really sorry to hear this we will work to resolve this for you asap. I have checked our support tickets and I am unable to locate any email from you regarding this. Could you drop our support desk a quick email on support@postmanpooch.zendesk.com and we will get this rectified today for you. Thanks Postman Pooch

Posted 10 months ago

“Parcel was delivered on time and in good condition. A really nice idea and well presented. Loved by my dog. Just one of the biscuits I ordered was missing.”

Helpful Report

Posted 10 months ago

“Well packed and delivered quickly. Hugo’s birthday is next week so he hasn’t seen what’s in the box but as his human, I give it 10/10, he’ll probably give it 15/10 🐾”

Postman Pooch 4 star review on 28th March 2024

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Posted 1 year ago

“Such a lovely item. Shame it was late being delivered due to Royal Mail. Slinky really enjoyed his cake 😋”

Postman Pooch 4 star review on 12th March 2024

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Posted 1 year ago

“I didn't like those rabbits ears”

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Posted 1 year ago

“Great selection of doggie toys and treats. Bacon flavoured chew toy went down particularly well.m”

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Posted 1 year ago

“First time buying from here and was happy my dog loved the little doggy cake and his toothbrush toy and there was a cute birthday card too Would shop here again Thanks Lisa”

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Posted 1 year ago

“Great selection of chews. Sadly my furry friend wouldn't touch the rabbit ears and not sure which chew, but he ended up with very loose stools. So there's about 90% of the box left which I'm not risking finding out what's good or what's bad.”

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Posted 1 year ago

“It is average, just my dog likes more soft toys that squeak. Not bothered about raggers. You can't specify in subscription boxes. Thankyou though some things my dog liked x”

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Posted 1 year ago

“I ordered some treats etc for my dogs birthday but unfortunately the cheesey popcorn treat was not inside the box. I messaged Postman Pooch and they sent the treat out ASAP and apologised. I look forward to using the company again for future purchases x”

Postman Pooch 4 star review on 3rd November 2023

Helpful Report

Posted 1 year ago

Hi Lara, sorry to hear about this. I've just checked our support tickets and we replied to your support ticket on the 23rd October at 9.09am asking whether you would want a refund or if you wanted us to resend the missing item out but we had no response from you. If you could check your emails and reply to the support ticket we can rectify this for you. Thanks Postman Pooch

Posted 1 year ago

Postman Pooch is rated 4.8 based on 1,845 reviews