Postman Pooch Reviews

Name: Postman Pooch
Address: Suite 210, Northlight Industries, Unit 2 Northlight House, Brierfield, Lancashire
Rating: 4.83

4.8 Rating 1,845 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 1,845 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Postman Pooch 5 star review on 4th April 2025

601

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not really worth the money, was disappointed”

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(Nelson) - Posted 6 months ago

“I used postman pooch last year for my dogs 4th birthday, it was brill, so used them again this year, ordered a birthday box and a cake, cake was £13, received the box, never received the cake, have asked for a refund 3 times via e Mail, no reply or refund, very disappointed”

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Posted 7 months ago

Hi Rebecca, I’m truly sorry to hear about your experience. After reviewing our support tickets, we couldn't find any support tickets related to this issue. However, we want to make this right for you! Please reach out to us at support@postmanpooch.zendesk.com, and our customer service team will be happy to assist with a refund or replacement. Thank you for bringing this to our attention. Postman Pooch

Posted 7 months ago

“Although I was happy with the items I purchased, one birthday cake was missing. I have emailed three times and tried to make contact to ask for a refund for the missing item and had zero response. What I received was good but customer service is appealing and its put me off ordering again or recommending to anyone else. Pretty disappointing with the lack of communication. I even sent them an Instagram message. I hope they sort out their customer service.”

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Posted 10 months ago

Hello Ashleigh, Thank you for sharing your feedback with us. I apologize for the inconvenience caused by the missing cake from your order. Upon reviewing our support ticketing system, we did not find any record of this issue being reported. We are committed to resolving this matter promptly for you. Please feel free to reach out to us at support@postmanpooch.zendesk.com with your order number. Once we receive your email, we will proceed with issuing a refund for the missing cake without delay. We appreciate your understanding and look forward to resolving this issue to your satisfaction. Best regards, Customer Support Team Postman Pooch

Posted 10 months ago

“Expensive for what it was. I was expecting better. Not very big it was just okay”

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Posted 1 year ago

“Great box but the toy that was included didn’t last 5 minutes”

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Posted 1 year ago

“Gift card not included in order. Really disappointed.”

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Posted 1 year ago

“Unfortunately we have been very disappointed with our purchase as it arrived with the cake broken and the decorations around it falling or fallen off. We ended up not using it as too close to the day we needed to use it to return and it wasn't how we wanted it and so it has not been used. Ended up making a cake ourselves which we should have done in the first place as cheaper and bigger!”

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Posted 1 year ago

Hi Jane, really sorry about this, unfortunately on occasions this happens in transit but we do try to prevent it by wrapping it well and also adding a fragile sticker to the box. If you had reached out to us and told customer service we could have sent a replacement or you could have returned the cake for a refund.

Posted 1 year ago

“I was disappointed as I paid 48hr postage on a cake for my baby girls birthday they turned up late”

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Posted 2 years ago

“Great idea but just not worth the money, very disappointed with the quality of the contents.”

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Posted 2 years ago

“The biscuits round the side fell off I was hoping the writing was all ready on the cake”

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Posted 2 years ago

Hi Louise, sorry to hear the bones fell off, if you had got in touch we could have sent you a replacement. Regarding the writing on the cake, we do specifically quote on the product page that it comes with an icing pen, so you can write your message own on the cake.

Posted 2 years ago

“Easy to order”

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Posted 2 years ago

“This was very hard, had to break it up for him as he couldn't do it”

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Posted 2 years ago

“Wasn’t very impressed with our box unfortunately. I ordered a big cake separately but that was placed in the box as an item. The only things that came were a paper party hat and a cup cake with a candle. Was very disappointed, no toys or anything?”

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Posted 3 years ago

“For the price you pay I wasn't impressed. The Iced Woofin was stale and so dry the dogs couldn't (and didn't want to ) eat it. The toy is okay but nothing to write home about and the card is basically just a card printed on a laser printer. He seemed to enjoy the I woof you biscuit and I haven't given hime the beer or popcorn yet but I know he likes popcorn so I'm sure he'll eat it”

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Posted 4 years ago

“Over priced for what u get for your money. Disappointed ☹️”

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Posted 4 years ago

Hi Amanada, hope you are well sorry you feel this way about our products. We do only sell premium brands with high quality ingredients. We are a small family run business and want all our customers to leave with happy pupstomers. Please email us on bark@postmanpooch.co.uk if there is anything we can do for you as we wouldn't want you to leave with a negative experience as this is not what we are all about. Thanks Postman Pooch

Posted 4 years ago

“Very expensive for what we received. The cake was tiny and not worth the money I spent on it. It also turned up with the biscuits around the outside broken. It was a birthday cake and we received a birthday card for Jasper yet the cake had "Happy Christmas" ribbon around it.”

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Posted 5 years ago

Hi Gayle, thanks for your review and sorry to hear you found us expensive, we are very competitive on price with our Birthday cakes we also offer free shipping which other companies don't. With regards to the broken biscuits we stick fragile stickers on every cake but sometimes in transit cakes still do get damaged, the merry Christmas banner will have been a mistake on our behalf with it being a very busy time of year so I apologise for that. If you would like to drop us an email we can offer you a partial refund on the cake or a full replacement.

Posted 5 years ago

Postman Pooch is rated 4.8 based on 1,845 reviews