Postman Pooch Reviews

Name: Postman Pooch
Address: Suite 210, Northlight Industries, Unit 2 Northlight House, Brierfield, Lancashire
Rating: 4.83

4.8 Rating 1,845 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 1,845 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Postman Pooch 5 star review on 4th April 2025

601

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have yet to receive my order.”

Helpful Report

(Nelson) - Posted 3 months ago

Hi Anita, thanks for your feedback. Looking at your order you only placed this on the 9th December, then as you selected a personalised dog picture cake there is a 48 hour turn around preparing and printing the cake. Which we then sent on 12th December on 48hr tracked royal mail and is now out for delivery today. I have emailed you your tracking link and if you need anything else please just let us know. Thanks Postman Pooch

Posted 3 months ago

“I never received”

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(Nelson) - Posted 4 months ago

Hi Suzanne, Thanks for reaching out! I’ve looked into your order, and according to the tracking information, it was delivered on 16th November. We have emailed you your tracking link again. If you need any further assistance, please reach out to us on support@postmanpooch.zendesk.com and we will be happy to help further.

Posted 4 months ago

“The boxes themselves are great and I've been buying them for nearly a year. But they've recently had a website change of some sort and I've been told that my payment details have been rejected. I also can't now log in to the website (my account just says that there have never been any orders) and the support hasn't been any help at all. Unfortunately they now seem to be ignoring me, so I'm looking elsewhere for treats for my dog. Shame really....”

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(Nelson) - Posted 4 months ago

Hi Paul, Thank you for your feedback. We appreciate your patience while we’ve been working on resolving this issue. We’ve been in touch with the company that manages the app for our subscriptions to understand why your subscription wasn’t appearing in your account. It turns out that your subscription on our previous site had a “pending” status due to failed orders. As a result, when we transitioned to the new system, your subscription wasn’t carried over since it wasn’t active at the time. However, your account details were successfully transferred. We hope this explanation clarifies things, and we’re here to assist further if needed. Thank you for your understanding! Best regards, Postman Pooch

Posted 4 months ago

“Not received my 2,packets of chicken chew strips yet, ordered on the 3rd October/ it’s the 10th, still not here ☹️🥺😡”

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(Nelson) - Posted 6 months ago

Hi Mary, Thank you for your feedback! Upon reviewing your order, I can see that it was placed on 26th September and successfully delivered on 28th September. You can verify this through the tracking link provided below, which includes a photo confirmation of delivery: https://www.royalmail.com/track-your-item#/tracking-results/FL232753210GB If you have any further questions or concerns, please don't hesitate to reach out on support@postmanpooch.zendesk.com We're here to help! Best regards, The Postman Pooch Customer Service Team

Posted 6 months ago

“Not received it’s gone way over my expectations”

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(Nelson) - Posted 7 months ago

Hi Helen, I'm really sorry to hear that your parcel hasn't arrived on time. Unfortunately, Royal Mail can experience occasional delays with certain parcels. According to the tracking information, it is out for delivery today. In the future, if there's a delay, please don't hesitate to reach out to us directly at support@postmanpooch.zendesk.com. We'll either contact Royal Mail to investigate the issue or send out a replacement right away. As a gesture of goodwill for this inconvenience, if you reach out to support, I'll arrange for a £5 voucher to be sent to you. Thank you for your understanding.

Posted 7 months ago

“Arrived a day late, even though I paid for 48hr postage. Sent multiple emails, received no reply. Will never use again”

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Posted 7 months ago

Hi Claire, Thank you for your feedback, and I'm sorry to hear that your experience didn't meet expectations - this is certainly not our intention. I’ve looked into our support system and wasn’t able to find any tickets from you. Could you please reach out to us at support@postmanpooch.zendesk.com We’d love the opportunity to resolve any issues for you as quickly as possible. Regarding the delivery delay, I apologise for the inconvenience. Due to the disruptions in the UK that weekend involving the riots, many parcels were unfortunately delayed, which was beyond our control. Best regards, Postman Pooch

Posted 7 months ago

“Very disappointed. Box I received was not what was ordered. Reached out 3 days ago and no response. Will not use again.”

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Posted 10 months ago

“The parcel was thrown in my neighbours bush so the cake was broken and it was much smaller than what I had expected”

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Posted 10 months ago

Hi Kelly, We're very sorry to hear about the trouble with your cake delivery. While we do use Royal Mail for our deliveries and cannot control how they handle packages, we still want to ensure you have a great experience with us. We recommend speaking with your postman about the issue to prevent it from happening again in the future. Regarding the size of the cake, our product descriptions provide detailed information about dimensions to help customers make informed decisions. If there was any misunderstanding or if you have further questions, please let us know. We're here to help and ensure you're satisfied with your purchase. I will contact you by phone today to work out a satisfactory resolution to this problem.

Posted 10 months ago

“Ordered a cake based on advertised as next day deliver ,was 2 days before my boy birthday ,received it 3 days after is birthday even tho I paid for next day delivery was only processed 3 days after ,overall never again ,dont evencare if it was good or not as it defeat it all purpose of ordering it .”

Helpful Report

Posted 10 months ago

Hi Paulo, Thank you for your feedback, and we apologise that the cake didn't arrive on time. We want to clarify that we don't guarantee next-day delivery on our website. At checkout, we mention that Tracked24 is not a guaranteed next-day service, so customers are aware it may take longer. This information is displayed when you select your shipping method to ensure it's not overlooked. Best regards, Ben Postman Pooch

Posted 10 months ago

“Having input the shipping address on the site, the autopopulation of googlepay then changed it to my billing address in a way that I was then unable to change it. When I raised this with customer support they told me it was impossible for them to change it back (I suspect this was a lie born from laziness) and so here I am having to go to a post office to send it to the correct address 200 miles away. I have no idea how good the product is, but the customer service was terrible.”

Helpful Report

Posted 1 year ago

Hi sorry you feel this way about the customer service. Unfortunately the parcel had already been sent by the time we received your support message, therefore too late to change. Once the parcel is returned to us we will resend this out to you.

Posted 1 year ago

“I ordered an edible card for my dog. I got a ‘pawsty’ toy. He loves it but it is clearly not what I ordered. Very disappointing.”

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Posted 1 year ago

Hi Clare, really sorry to hear you received the wrong item if you had reached out to customer support we could have got the correct item sent out. We will be sending the correct item out today for you and Manuel can keep the incorrect toy we sent her. Hope that is all okay.

Posted 1 year ago

“I have been trying to get a VAT receipt but the responses from the team have not been helpful as they are expecting me to use the order confirmation as a receipt but as a VAT registered company, you should have your VAt number on the receipt so we are able to claim the VAT back. I am still waiting....”

Helpful Report

Posted 1 year ago

“After being asked the gender, name and breed of the dog I was buying for I had expected a coloured gift box (perhaps pink as it was a girl) with the items I had purchased inside with a lovely personalised card. As this was my first time buying from Postman Pooch I was excited to receive the personalised gift package to give as a birthday present. However, there was no actual gift box, just the regular postage box with my postal address and the usual postal labels on it. I opened the box thinking the gift box would be inside, but it wasn't. The birthday card was a cheap little black and white one and the message on the card states that it is from Postman Pooch not blank so you can add your own name! My items were just rattling around with the card and the party hat was for a boy not a girl. Great idea, but very disappointing purchase. Couldn't return as had to gift the package (with my address etc. on it!!) the next day.”

Helpful Report

Posted 1 year ago

Hi Carol, sorry to hear you are disappointed. The Birthday box shown in the photo you bought from is the exact box we sent your ordered in, no where on the website do we advertise blue or pink boxes for specific genders. In reference to the coloured party hats we don't promote that you will receive a pink hat either, we have gold, silver, red, blue green and yellow as shown on the website. If you were unhappy with the purchase we do offer a full refund policy if you return the order to us with the items unused. Again sorry to hear you were disappointed with your order but this is the first time we are hearing about any issues from you, please next time reach out to us and we can rectify any problems for you.

Posted 1 year ago

“Delivery to me instead of intended recipient despite entering different shipping details Message not included in delivery and was written as if I had a new puppy! Very disappointed with service this time around.”

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Posted 1 year ago

Hi Claire, I have just checked your latest went to the address you put at checkout. You paid by Apple Pay which automatically sets the delivery address for you when ordering based on what settings you have in your phone. I suggest maybe changing your delivery address settings in Apple Pay so this doesn't happen again.

Posted 1 year ago

“I brought 2 boxes as i have 7 dogs no way did i get the amount stated in the box if i would of brought 1 emailed them but they ignored me wont be bothering again will buy from amazon pigs ear and rabbit ear pizzle sticks separately”

Helpful Report

Posted 1 year ago

Hi Louise, I've checked our support tickets and we don't have any email from you regarding your order. If you can reach out to support we can correct anything that was incorrect with your last order.

Posted 1 year ago

“Absolutely awful, didn't receive cake at all”

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Posted 2 years ago

Hi Nicola, sorry to hear this. I've just checked your order and from the tracking your cake was sent on the 20th and delivered on the 23rd March. I've asked customer service to send you your tracking link.

Posted 2 years ago

“Appsolute ripp off Very small cake for the money I paid”

Helpful Report

Posted 2 years ago

Hi Anar, thank you so much for taking the time to provide your feedback on Postman Pooch! We appreciate you letting us know about your experience. We apologise for the concerns you raised about the cake being a rip off due to the size. On reviewing our cake product page I can see the very first bit of information we provide is the size of the cake so we've been transparent about this before you've purchase. To avoid disappointment next time read the product description prior to ordering as we always try to provide sizes where necessary, or alternatively reach out to us on phone or our support email before ordering and we can help you with any additional questions you might have.

Posted 2 years ago

“Sadly, so disappointing. Ordered these cupcakes on the Friday 9th Dec for Ralph’s 1st Birthday on 14 th Dec but a no show even though we paid for 48 hr delivery. Finally turned up on 17 th, no good then.Went in the bin.Waste of money.”

Helpful Report

Posted 2 years ago

Hi Helen, thanks for your feedback, we did make it very clear on the website and in your first order email that there may be delays with parcels arriving due to Royal Mail strikes, so it is a bit unfair to leave us a 1 star review based on this when we've tried our best to make it clear there may be delays due to strikes.

Posted 2 years ago

“Sadly my parcel was 3 days late and the bottle of drink in it was smashed everywhere and other items wet. First order most disappointing”

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Posted 2 years ago

“See below review for the product it’s the last one from the list”

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Posted 2 years ago

Postman Pooch is rated 4.8 based on 1,845 reviews