Postman Pooch Reviews

Name: Postman Pooch
Rating: 4.83

4.8 Rating 1,795 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 1,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Postman Pooch 5 star review on 16th December 2024

586

Anonymous

Anonymous // 01/01/2019

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“I have ordered a couple of times now and just love the selections available. Excellent service. Thank you and happy Xmas”

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Posted 4 years ago

“my dog loved the package and very quick delivery! thanks so much ❤️🥰”

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Posted 4 years ago

“I have used Postman Pooch a couple of times; their products are good quality and the service was fantastic too. I am looking forward to ordering a Christmas box for my dog Minnie who is also a big fan of Postman Pooch!”

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Posted 4 years ago

“I ordered a birthday box for my dog's first birthday on the 15th Nov. My dogs' birthday was on the 1st December - I still haven't received the package. Contacted the company who provided a lot of excuses instead of apologising. I'm still waiting for the package (which I intend on returning as its too late) and for the customer support team to contact me. I like to support small independent companies but I do not recommend this company - I will use Amazon next time.”

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Posted 4 years ago

Hi Michelle, sorry to hear your order hasn't arrived. I can't see any support ticket about this in our system tho. If you could raise a support ticket by emailing the following support@postmanpooch.zendesk.com We can then look into this for you. Thanks Postman Pooch.

Posted 4 years ago

“Such a lovely company and quick delivery my dog loved his Birthday presents. Thank you postman pooch!”

Postman Pooch 5 star review on 29th November 2020

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Posted 4 years ago

“Great service Fast delivery Lovely quality gift ideas for your pooches!”

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Posted 4 years ago

“Fast delivery will definitely use again”

Postman Pooch 5 star review on 24th November 2020

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Posted 4 years ago

“Highly recommend Postman Pooch, the customer service is exceptional and the Birthday box for my dog is lovely, nicely packaged with lots of treats. Such a unique gift! I will definitely be placing more orders thank you Postman Pooch”

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Posted 4 years ago

“Really pleased with the product and the parcel arrived on time as stated. The owner and pooch were thrilled and the dog loves her new monkey toy. Quality items and well wrapped too. I also like that you can address it to the dog in question! A couple of things that might be helpful going forward. 1) An area on the website where I could personalise the card would be really useful, with a preview of what the card will say and look like. I was unsure if the dog would be receiving a birthday card (it was a get well gift) and also the owner didn't know it was from me when they received it as my name wasn’t on it anywhere. 2) if the parcels are tracked that would be useful however I understand if they are sent first or second class this isn’t possible. 3) the website operation is not that smooth when building a box. Where there are multiple choices (for example the calm biscuits) the window doesn’t close after you’ve added to basket. So I ended up adding 5 to basket thinking I hadn’t pressed it properly. Once in the basket I couldn’t see an option to edit the quantity so had to delete it and start again. It’s a top quality product and an excellent idea. Our recipient absolutely loved it and I was so pleased it arrived the day after ordering. With a few minor tweaks this would be a very satisfied customer. Thank you Postman Pooch!”

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Posted 4 years ago

“Great service, arrived promptly and a wonderful gift for our puppies first birthday! Thank you Postman Pooch x”

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Posted 4 years ago

“Excellent 10/10”

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Posted 4 years ago

“Everything came quickly and was great and as expected when received. My dog loved receiving his birthday parcel!”

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Posted 4 years ago

“Excellent, saves having to shop around for all the items and paying individual postage and all nicely presented.”

Postman Pooch 5 star review on 13th November 2020

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Posted 4 years ago

“My friend who I sent the gift to seemed happy and pleased with the gift, however my only criticism is that my name wasn’t anywhere on the order, so my friend had no idea who had sent it and had to text different people to try and find out!”

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Posted 4 years ago

“I recently bought a gift for my sisters new puppy. Im so glad I went with a smaller independent retailer; it arrived really promptly, well packaged and with a hand-written card. I would definitely recommend.”

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Posted 4 years ago

“Fabulous box of treats and toys,our dog loved it.”

Postman Pooch 5 star review on 9th November 2020

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Posted 4 years ago

“Loved the idea of the box and Bronte enjoyed opening it! Would purchase again and try out other boxes. 4 stars as option for large/giant breed not available but will order a pick your own box to try. One happy customer and one happy puppy.”

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Posted 4 years ago

“I bought a get well soon gift box for my sisters dog as she had been a little poorly and had to have an operation. After a stressful and upsetting few days it bought a smile to my sisters face when receiving the gifts. Great quality gifts and quick delivery. Would definitely recommend.”

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Posted 4 years ago

“Absolutely loved my postman pooch birthday cake , fast delivery great service and my bulldog Dottie certainly enjoyed it thank you will order every year now I’ve found you !”

Postman Pooch 5 star review on 27th October 2020

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Posted 4 years ago

“Great service from postman pooch. Speedy delivery, great birthday box with fab toys and treats.”

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Posted 4 years ago

Postman Pooch is rated 4.8 based on 1,795 reviews