Postman Pooch Reviews

Name: Postman Pooch
Rating: 4.83

4.8 Rating 1,788 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 1,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Postman Pooch 5 star review on 21st October 2024

585

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These are all good sized healthy treats at a great price. I have 4 happy dogs who are enjoying the mixed box, some fave treats & some new to them. Well worth trying.”

Helpful Report

(Nelson) - Posted 2 months ago

“Not really worth the money, was disappointed”

Helpful Report

(Nelson) - Posted 2 months ago

“Fantastic service and products. Fast delivery and easy to order from overseas. Happy customer and pouch. RJ”

Helpful Report

(Nelson) - Posted 2 months ago

“Great selection box that has been a hit with our Tibetan terrier. Well packaged and very good value. Will definitely be ordering again”

Helpful Report

(Nelson) - Posted 3 months ago

“Not received it’s gone way over my expectations”

Helpful Report

(Nelson) - Posted 3 months ago

Hi Helen, I'm really sorry to hear that your parcel hasn't arrived on time. Unfortunately, Royal Mail can experience occasional delays with certain parcels. According to the tracking information, it is out for delivery today. In the future, if there's a delay, please don't hesitate to reach out to us directly at support@postmanpooch.zendesk.com. We'll either contact Royal Mail to investigate the issue or send out a replacement right away. As a gesture of goodwill for this inconvenience, if you reach out to support, I'll arrange for a £5 voucher to be sent to you. Thank you for your understanding.

Posted 3 months ago

“Everything arrived in plenty of time even though I ordered late for my dogs Birthday. The items were lovely and Jessie enjoyed getting stuck in.”

Helpful Report

(Nelson) - Posted 3 months ago

“Super fast delivery and fab items packaged very well and my dog loved it for his birthday”

Postman Pooch 5 star review on 6th September 2024

Helpful Report

(Nelson) - Posted 3 months ago

“I sent this to my friend for his dogs birthday . He said it was fabulous and sent Digby II to a happy frenzy”

Helpful Report

(Nelson) - Posted 3 months ago

“My puppy absolutely loved the cake that was bought for him.”

Helpful Report

(Nelson) - Posted 3 months ago

“I used postman pooch last year for my dogs 4th birthday, it was brill, so used them again this year, ordered a birthday box and a cake, cake was £13, received the box, never received the cake, have asked for a refund 3 times via e Mail, no reply or refund, very disappointed”

Helpful Report

Posted 3 months ago

Hi Rebecca, I’m truly sorry to hear about your experience. After reviewing our support tickets, we couldn't find any support tickets related to this issue. However, we want to make this right for you! Please reach out to us at support@postmanpooch.zendesk.com, and our customer service team will be happy to assist with a refund or replacement. Thank you for bringing this to our attention. Postman Pooch

Posted 3 months ago

“brilliant items and great service. they even threw in a freebie!! really pleased and will be ordering again.”

Postman Pooch 5 star review on 30th August 2024

Helpful Report

(Nelson) - Posted 3 months ago

“Always good”

Helpful Report

Posted 3 months ago

“Brilliant service and product”

Helpful Report

(Nelson) - Posted 3 months ago

“My dog really enjoyed the toys and treats he got in his birthday box”

Helpful Report

Posted 3 months ago

“Chose a few individual packets of treats. Delivered quickly and well packed. Great service!”

Helpful Report

Posted 3 months ago

“Great product !!!”

Helpful Report

Posted 3 months ago

“Excellent service!! Toys and parcel delivered really quickly and would absolutely use again:)”

Postman Pooch 5 star review on 25th August 2024

Helpful Report

Posted 3 months ago

“Lovely little box ❤️”

Postman Pooch 5 star review on 23rd August 2024

Helpful Report

Posted 3 months ago

“Great looking and tasting (apparently) cake - the first cake type treat that she’s ever wanted to eat! One very satisfied customer!”

Postman Pooch 5 star review on 22nd August 2024

Helpful Report

Posted 3 months ago

“Very pleased with the birthday box”

Helpful Report

Posted 3 months ago

Postman Pooch is rated 4.8 based on 1,788 reviews