Postman Pooch Reviews

Name: Postman Pooch
Rating: 4.83

4.8 Rating 1,789 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 1,789 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Postman Pooch 5 star review on 21st October 2024

585

Anonymous

Anonymous // 01/01/2019

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“First time buying from here and was happy my dog loved the little doggy cake and his toothbrush toy and there was a cute birthday card too Would shop here again Thanks Lisa”

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Posted 9 months ago

“Great selection of chews. Sadly my furry friend wouldn't touch the rabbit ears and not sure which chew, but he ended up with very loose stools. So there's about 90% of the box left which I'm not risking finding out what's good or what's bad.”

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Posted 9 months ago

“Great toy and so unusual, my daughter’s little dog really enjoys playing with it, arrived very quick and good quality, would buy from again A*****”

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Posted 9 months ago

“Ordered dog toys & treats, I was so impressed by the original choices, especially the Greg’s sausage roll, I will be ordering more as running a dog daycare I have a lot of birthdays. Really quick delivery & birthday box was perfect.”

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Posted 9 months ago

“Great items, well packaged and quick delivery. The dogs loved the treats.”

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Posted 9 months ago

“Ordered a birthday box will items to fill it, products were perfect and support was excellent. Will use again very soon.”

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Posted 9 months ago

“Full replacement sent after receiving damaged box broken chews. Including some “tougher’ chews which suited my 8 month old retriever. Great mix in box. Great service. Thank you”

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Posted 9 months ago

Hi Jane, Your input is highly appreciated as it helps us improve our product and service. We apologise for the inconvenience broken small pieces, all natural treats are a range of all different shapes and sizes. We received your message and asked you to email support so that we could send you out some more large paddy whack chews free of charge. I have just checked our support tickets and we haven't received any email from you. If you do reach out via the support email support@postmanpooch.zendesk.com we will still honour this and send you out some more freebies. Once again, thank you for sharing your experience with us. We are committed to taking your feedback on board and making the necessary changes to enhance our product's value for money. All the best Postman Pooch

Posted 9 months ago

“Our dog Flick absolutely loved receiving her Postman Pooch box. She got so exited. I think it’s really good value for money as the contents are high quality, and you do get a fair bit in there. Im looking forward to the next box.”

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Posted 9 months ago

“Great selection and prices, and quick delivery. We love having the option to select specific toys and treats for our special occasion boxes as our dog has some food intolerances and is picky when it comes to toys. She absolutely loves her presents!”

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Posted 9 months ago

“First order , pleased will order again”

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Posted 10 months ago

“Great selection and loved putting together a custom birthday box for our dog Gracie! The cakes are beautiful and she loves it.”

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Posted 10 months ago

“I was very impressed at the speed of delivery. Molly, a 2 year old German Shepherd really enjoyed the cupcakes & she can be a little fussy about what she eats. Will definitely order gifts & cards again.”

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Posted 10 months ago

“Excellent products and very quick delivery.”

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Posted 10 months ago

“Amazing products, great quality and very quick delivery. My doggie is obsessed with a squeaky ball and delicious treats 🙂”

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Posted 10 months ago

“Excellent service and product 👍🏻😃would definitely recommend”

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Posted 10 months ago

“Lovely gift box and service is brilliant. Arrived within 2 days. Second time buying from postman pooch. Really good”

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Posted 10 months ago

“Excellent service thank you very much”

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Posted 10 months ago

“Having input the shipping address on the site, the autopopulation of googlepay then changed it to my billing address in a way that I was then unable to change it. When I raised this with customer support they told me it was impossible for them to change it back (I suspect this was a lie born from laziness) and so here I am having to go to a post office to send it to the correct address 200 miles away. I have no idea how good the product is, but the customer service was terrible.”

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Posted 10 months ago

Hi sorry you feel this way about the customer service. Unfortunately the parcel had already been sent by the time we received your support message, therefore too late to change. Once the parcel is returned to us we will resend this out to you.

Posted 10 months ago

“5 stars: excellent products and timely delivery. Thank you 😊”

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Posted 10 months ago

“I have bought my dog one of the birthday boxes every year for the past three years and they are fab. Delivery is always quick and easy!”

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Posted 10 months ago

Postman Pooch is rated 4.8 based on 1,789 reviews