Postman Pooch Reviews

Name: Postman Pooch
Rating: 4.83

4.8 Rating 1,788 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 1,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Postman Pooch 5 star review on 21st October 2024

585

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately my cake arrived with the wrong name on it, not sure whose fault it was or whether it was a glitch on the website. I called up quite arsy 😬 but the guy on the phone was fantastic and sent me a new top for my cake that came in time. I would definitely use again great customer service.”

Helpful Report

Posted 4 months ago

“Lovely selection of good quality goods . Beautifully packaged!”

Helpful Report

Posted 4 months ago

“Great service and Dabevwas very helpful”

Helpful Report

Posted 4 months ago

“My dog loved her birthday cake. Parcel was delivered within a few days. Happy with my purchase.”

Helpful Report

Posted 4 months ago

“Excellent service”

Helpful Report

Posted 4 months ago

“Everything was perfect from the products to the customer service. Thank you!”

Helpful Report

Posted 4 months ago

“Very small cake for the price charged”

Helpful Report

Posted 4 months ago

“I recently ordered the birthday cake for my dog which she really enjoyed the cake was beautifully decorated with her photo on top was eaten over a few days cake remained very fresh and moist not like others I've bought that dried out she also enjoyed her bags of treats that I also purchased I would highly recommend Postman Pooch I will be buying from them again soon”

Helpful Report

Posted 4 months ago

“Edward called the Bear was over the moon about his birthday package ! Great choice ! thank youso much”

Helpful Report

Posted 4 months ago

“For the first time ever I was disappointed with some of my order. I did send you a email immediately to let you know but never got any reply. The crisp and popcorn were very short dated so I could not leave them in the birthday box as I ordered it early so as not to be too disappointed if it sold out. The box and toys were fabulous as usual but the 3 pack of treats in it didn’t have a date on 2 of the bags either. I have never had treats from you before that were so short dated only 2 weeks before the use by date.”

Helpful Report

Posted 4 months ago

Dear Mavis, Thank you for your feedback. We are truly sorry to hear about your experience. I have searched our support system but could not find an email from you regarding this issue. From my recollection unfortunately, the crisps and popcorn should have had a best-before date of August 4th. We are currently out of stock on crisps and popcorn due to the best-before date. However, the next batch will have a 12-week shelf life, and I would be happy to send you a complimentary replacement once they are back in stock. Thank you for bringing this to our attention, and we appreciate your understanding and patience. Best regards, Ben Postman Pooch

Posted 4 months ago

“Great selection of natural dog treats, good price and quick delivery. Excellent customer service 💯”

Helpful Report

Posted 4 months ago

“brought birthday box for my daughter dog he loved it”

Helpful Report

Posted 4 months ago

“Monty loved his cake and birthday box so much. Postman Pooch went above and beyond by contacting me when they were unfortunately out of stock of the cake I purchased. They sent out a suitable replacement and even sent a few extra toys and treats at no further cost. Would highly recommend. A+”

Postman Pooch 5 star review on 21st July 2024

Helpful Report

Posted 4 months ago

“My order did not arrive as expected .I emailed the company and a replacement was sent out immediately on next day delivery . Great service and as always brilliant product the natural treat boxes for our 2 jack russels they love them .”

Helpful Report

Posted 4 months ago

“Glad to see small stockists are still selling pooch and mutt treats”

Helpful Report

Posted 4 months ago

“Very happy with the box of healthy doggy treats. Will certainly by buying more”

Helpful Report

Posted 4 months ago

“Honey loved her birthday surprise it was such good quality”

Postman Pooch 5 star review on 18th July 2024

Helpful Report

Posted 4 months ago

“Fab birthday cake for my boy. Fab customer service postage and product! Well done x”

Helpful Report

Posted 4 months ago

“Ordered Rocco a cake with his picture on the top, it looked nice and Rocco couldn't wait to start eating it. It was well made and even smelt like a normal cake but with doggie friendly ingredients”

Helpful Report

Posted 4 months ago

“Darwin loves his treats from Postman Pooch. We get him a mixed selection of his favourites on his birthday and gotcha day. He especially likes the all natural range - I think he likes to imagine that he caught his own dinner...”

Helpful Report

Posted 4 months ago

Postman Pooch is rated 4.8 based on 1,788 reviews