Postman Pooch Reviews

Name: Postman Pooch
Rating: 4.83

4.8 Rating 1,789 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 1,789 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Postman Pooch 5 star review on 21st October 2024

585

Anonymous

Anonymous // 01/01/2019

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“Amazing service, quick delivery just in time for Cali’s birthday! Plus, they sent a signed birthday card specifically to Cali! She loved the cake and the doggy wine, would definitely shop here again!”

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Posted 6 months ago

“Speedy delivery, lovely products, edible cards great idea and training shoe and muffin are favoured toys right now”

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Posted 6 months ago

“Very disappointed. Box I received was not what was ordered. Reached out 3 days ago and no response. Will not use again.”

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Posted 6 months ago

“I hadn’t received my original parcel but they sent me a replacement with some added extras as an apology.”

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Posted 6 months ago

Hi Michelle, I am really sorry to hear this we will work to resolve this for you asap. I have checked our support tickets and I am unable to locate any email from you regarding this. Could you drop our support desk a quick email on support@postmanpooch.zendesk.com and we will get this rectified today for you. Thanks Postman Pooch

Posted 6 months ago

“Excellent products really loved by my grand fur baby would buy a gain”

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Posted 6 months ago

“My dog loved his birthday box. Quick delivery and great quality! Pooch approved!”

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Posted 6 months ago

“I ,or rather have had several deliveries from this company and the quality is always to a high standard. I can order only the things Murphy prefers so everything in the box is used”

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Posted 6 months ago

“Ordering was really easy, delivery was very fast, most of all my dog loved his birthday cake, thank you very much”

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Posted 6 months ago

“The parcel was thrown in my neighbours bush so the cake was broken and it was much smaller than what I had expected”

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Posted 6 months ago

Hi Kelly, We're very sorry to hear about the trouble with your cake delivery. While we do use Royal Mail for our deliveries and cannot control how they handle packages, we still want to ensure you have a great experience with us. We recommend speaking with your postman about the issue to prevent it from happening again in the future. Regarding the size of the cake, our product descriptions provide detailed information about dimensions to help customers make informed decisions. If there was any misunderstanding or if you have further questions, please let us know. We're here to help and ensure you're satisfied with your purchase. I will contact you by phone today to work out a satisfactory resolution to this problem.

Posted 6 months ago

“I chose a pick and mix box as I have two dogs, one is much smaller than the other and this have me the option to tailor my box just for my boys. They both are really enjoying everything I picked, the delivery was fast and treats well packed. Will definitely be ordering from you again.”

Postman Pooch 5 star review on 29th May 2024

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Posted 6 months ago

“Dog loved it we loved card was really cute”

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Posted 6 months ago

“Love it !!!!”

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Posted 6 months ago

“What a great company! I bought two personalised birthday cakes for my 3 year old Jug Judy. I also bought Judy a birthday box packed with toys and treats and a birthday muffin which she shared with her younger brother. I also bought some natural treats to go in doggy bags for each of the 8 dogs at the party. The customer service both online and by phone call is second to none. I will definitely use this company again! Sadly, the birthday cake is out of shot in the photo below but having 8 dogs sitting and waiting for cake was quite an achievement!”

Postman Pooch 5 star review on 27th May 2024

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Posted 6 months ago

“Ordered a cake based on advertised as next day deliver ,was 2 days before my boy birthday ,received it 3 days after is birthday even tho I paid for next day delivery was only processed 3 days after ,overall never again ,dont evencare if it was good or not as it defeat it all purpose of ordering it .”

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Posted 6 months ago

Hi Paulo, Thank you for your feedback, and we apologise that the cake didn't arrive on time. We want to clarify that we don't guarantee next-day delivery on our website. At checkout, we mention that Tracked24 is not a guaranteed next-day service, so customers are aware it may take longer. This information is displayed when you select your shipping method to ensure it's not overlooked. Best regards, Ben Postman Pooch

Posted 6 months ago

“Great doggie Birthday cake, especilly with the tube of icing to personalise it.”

Postman Pooch 5 star review on 23rd May 2024

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Posted 6 months ago

“I have ordered several times from this company and it’s always very good. One item was missing from the birthday box but this was fixed extremely quickly and did not make a difference to the feel good factor of the experience”

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Posted 6 months ago

“Daisy loved her birthday present. She was so excited. The toy lasted a few minutes before it was in pieces!”

Postman Pooch 5 star review on 22nd May 2024

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Posted 6 months ago

“The website provides 2 delivery options - 24h and 48h. I’ve specifically chosen 24h as was time sensitive. The package arrived after 4 days when it was not already needed.”

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Posted 6 months ago

“Great company. Birthday box for my dogs 1st birthday was exactly as described and delivered quickly. Will definitely be a returning customer.”

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Posted 6 months ago

“Prompt delivery & one happy dog!”

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Posted 6 months ago

Postman Pooch is rated 4.8 based on 1,789 reviews