Postman Pooch Reviews

Name: Postman Pooch
Rating: 4.83

4.8 Rating 1,795 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 1,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Postman Pooch 5 star review on 16th December 2024

586

Anonymous

Anonymous // 01/01/2019

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“Word cannot explain how good postman pooch are m. On time and communication is wow. The best out there and will be a forever loyal customer. The best!!!! Buddy loved his cake and had an amazing 1st birthday. Thank you postman pooch”

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(Nelson) - Posted 2 months ago

“The Birthday Box arrived promptly. On the big day my curious canine sidekick very much appreciated the contents. The eats and toys were, and are, very much to his liking. Intially though, he wasn`t sure of the popcorn, but after spitting it out a few times, he decided it was delicious. Things got so bad that I had to hide the remainder to stop him harrassing me for the rest of the packet!! All in all, I am one happy customer and my dog was one happy boy on his special day. Thanks Postman Pooch.”

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(Nelson) - Posted 2 months ago

“Excellent service, thank you”

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(Nelson) - Posted 2 months ago

“Not received my 2,packets of chicken chew strips yet, ordered on the 3rd October/ it’s the 10th, still not here ☹️🥺😡”

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(Nelson) - Posted 3 months ago

Hi Mary, Thank you for your feedback! Upon reviewing your order, I can see that it was placed on 26th September and successfully delivered on 28th September. You can verify this through the tracking link provided below, which includes a photo confirmation of delivery: https://www.royalmail.com/track-your-item#/tracking-results/FL232753210GB If you have any further questions or concerns, please don't hesitate to reach out on support@postmanpooch.zendesk.com We're here to help! Best regards, The Postman Pooch Customer Service Team

Posted 3 months ago

“Absolutely loved our dog birthday box! Our dog was very excited, loved her pupcake and cheesy popcorn!”

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(Nelson) - Posted 3 months ago

“Amazing customer service. Thank you so much”

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(Nelson) - Posted 3 months ago

“Postman Pooch has a great choice of gifts to suit a pet’s particular needs. It is my go to place for something fun and different! A great array of snacks is also available. Items can be boxed with a personalised card for those special occasions. Delivery is in good time and the parcel is well packed and arrives in excellent condition ready to give. All my doggy friends love Postman Pooch!”

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(Nelson) - Posted 3 months ago

“Love the toy. My dog absolutely loves it thank you!”

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(Nelson) - Posted 3 months ago

“Great service and get products. I had an issue with my order as I had ordered two of the same product and the team replied on the same day to rectify the issue. Delivery was quick and on time. Highly recommend!”

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(Nelson) - Posted 3 months ago

“Thank you for my pups first birthday box! It had all I needed and the balloons with paws are just so cute! Highly recommend”

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(Nelson) - Posted 3 months ago

“My little dog loved it! The box contained everything we needed to celebrate his birthday and he was super excited to open it and see it was all for him! I thought it was good value for money too”

Postman Pooch 5 star review on 3rd October 2024

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(Nelson) - Posted 3 months ago

“Lovely ideas and great product although they did send the wrong colour toy but willow still loves it”

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(Nelson) - Posted 3 months ago

“Fabulous birthday cake for my baby boy. He LOVED it! It arrived quickly and in time for his big day. Highly recommend!”

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(Nelson) - Posted 3 months ago

“Great quality items my dogs loved the cake, thanks for making my Millie’s 10th birthday special”

Postman Pooch 5 star review on 1st October 2024

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(Nelson) - Posted 3 months ago

“McGee loved his birthday box and is still making his way through it.”

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(Nelson) - Posted 3 months ago

“We ordered a personalised box and it seemed to get lost in the post. I messaged and straight away another one was sent out next day delivery. The box was absolutely perfect, our Daxie absolutely loved everything in the box and it was all so beautifully presented! Would definitely buy again!”

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(Nelson) - Posted 3 months ago

“Brilliant products”

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(Nelson) - Posted 3 months ago

“Slow to deliver considering it was supposed to be Royal Mail 48. Ordered the ‘get well soon box and card’, didn’t ask for a message for the card which I thought was odd, so left one in the notes section. No card was included so the recipient didn’t know who it was from which is pretty useless.”

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(Nelson) - Posted 3 months ago

Hi Marissa, Thank you for your feedback, and we’re truly sorry to hear about the delay with Royal Mail. We dispatched your order as quickly as possible, but unfortunately, delays do happen from time to time. We sincerely apologize for any inconvenience this caused. We understand how important it is for our customers to have a smooth experience, and we never want anyone to feel disappointed. As a gesture of goodwill, we’d love to offer you a £5 voucher for your next purchase. If you could kindly reach out to us at support@postmanpooch.zendesk.com, our team will be happy to assist you with this. Thank you again for your understanding, and we hope to serve you better in the future! Best regards, The Postman Pooch Team

Posted 3 months ago

“Very Tasty treats Arrived early Dog loves them”

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(Nelson) - Posted 3 months ago

“Excellent delivery! And definitely worth the money !”

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(Nelson) - Posted 3 months ago

Postman Pooch is rated 4.8 based on 1,795 reviews