Postboxed Reviews

Name: Postboxed
Address: 49 Randolph avenue, 49 Randolph avenue, London Borough of Brent
Rating: 4.62

4.6 Rating 2,986 Reviews

91 %

of reviewers recommend Postboxed

4.6

Based on 2,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Postboxed:

Postboxed is an online shop selling high quality, gift-wrapped items that are all delivered directly through customers’ letterboxes, alleviating the widespread problem of missed deliveries

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Postboxed 5 star review on 28th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a gift for my niece. She loved them and her mummy said the quality was lovely. Thank you”

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Posted 3 years ago

“Responded very quickly when I was having issues finding an address for Spain to send a gift for my daughter who was on holiday. I was able to track my gift via their order reference which was brilliant. All gifts arrived beautifully package and are as shown on the site. My daughter loved them all.”

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Posted 3 years ago

“I was very happy with the service that you have provided. The sloth giftbox was a present for my grand daughter who hasnt been well, and she loved it, so i rate it very highly, and would not hesitate to buy from you again. Thank you.”

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Posted 3 years ago

“Sent to my niece for her birthday, as unable to visit her. She was thrilled and enjoyed the chocolate. Excellent service.”

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Posted 3 years ago

“It was a gift for someone else so cannot comment on the item itself. However it was delivered on the date specified and the recipient seemed very happy with it. Thank you”

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Posted 3 years ago

Thank you Gillian! I am glad the recipient was happy

Posted 3 years ago

“I ordered on a Monday evening to cheer up my friend who was having a bad time, it said on the website it would be delivered on the Wednesday and quoted the exact date. It didn’t arrive until the Friday, which for me would have been too long and I wish I’d ordered flowers instead. When contacted, they blamed Royal Mail for the delay but they hadn’t sent any dispatch notification. Moonpig use Royal Mail and without fail their items arrive as expected. I believe dispatch was likely not efficiently handled. Order with caution, if timing isn’t an issue then go for it.”

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Posted 3 years ago

Hi Zoe, Thank you for your review! Your gift was sent out as soon as possible (the morning after the order was placed). I am sorry it took so long. The Royal Mail are experiencing delays in certain areas because of staff shortages. I can't say how Moonpig are running but they have the same warnings as us about delays on their website so I assume they are also experiencing the same problems. Luckily, this is only affecting a small proportion of our orders. I hope your friend was cheered up by their gift despite it arriving later than expected! Best wishes, Liza

Posted 3 years ago

“Very handy for overseas friends and family to keep connected in these strange and challenging times”

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Posted 3 years ago

Thank you! I am glad you found it useful! Liza

Posted 3 years ago

“First time I have used Postboxed. Excellent selection of gifts, and promt and professional response to my query regarding delivery. I would recommend the addition of an on-line post office tracking facility for customers to track their order would be most helpful. And is the only reason I didn’t score 5/5.”

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Posted 3 years ago

Thank you for your review and advice. We are working on getting the logistics right without a price increase for tracking - hopefully it will be in place next year!

Posted 3 years ago

“Living in Australia it's been hard recently to send gifts to my cousins in Uk. Postboxed has been a delight to do business with, this was my third order. The small boxes have been welcomed with delight and all arrived on the date requested. I have recently ordered a small birthday gift for December knowing it will arrive in time. I'm happy to recommend this company, wonderful gifts and excellent customer service. Denise Warham.”

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Posted 3 years ago

Brilliant, thank you Denise!

Posted 3 years ago

“Prompt delivery the recipient was very happy but did not know who had sent because the card or our names were not included”

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Posted 3 years ago

Hi Nita, thank you for giving us a review. I am sorry there wasn't a card included with your names on. We only include details of senders if you choose to add this to a gift note on your shopping cart page and one wasn't added with your order. I am glad the recipient liked their gift despite the mystery! Liza

Posted 3 years ago

“My friend loved her matchbox gift! Arrived on her birthday Great price Will be back”

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Posted 3 years ago

Thank you for reviewing us! I'm glad you will be back :) Liza

Posted 3 years ago

“Package arrived beautifully presented”

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Posted 3 years ago

“Great service and as described a lovely alternative when making my own Christmas crackers plastic free”

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Posted 3 years ago

“Very good service, thank you.”

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Posted 3 years ago

“Lovely birthday gift for my sister in Spain.....she was delighted with it. Delivery took longer than expected but seems to be the norm at present. Would use this company again.”

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Posted 3 years ago

Hi! Thank you for your review. I am sorry the delivery took longer than expected. There are delays when sending gifts to Spain at the moment, hopefully they will have things under control as the restrictions ease up. I am glad your sister was delighted with their gift! Best wishes, Liza

Posted 3 years ago

“Original parcel not received & Post Office did not leave a contact card. Postboxed have resent the present for me.”

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Posted 3 years ago

Hi Lynn, Thank you for your review! We haven't had any contact from you so this is the first we are hearing about your gift not arriving. I am sorry this has happened! I am going to email you separately so we can find out what has gone wrong and arrange for a refund or replacement. Best wishes, Liza

Posted 3 years ago

“Your box was the perfect pick me up was a college student feeling isolated due to COVID-19. Thanks for helping me to bring a smile to someone feeling down.”

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Posted 3 years ago

That's great to hear! Thank you for reviewing. Best wishes, Liza

Posted 3 years ago

“Beautiful quality product, arrived swiftly, value for money. will be lovely in my home made Christmas Crackers. Thank you.”

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Posted 3 years ago

Thank you! I hope your crackers turn out nicely! Liza

Posted 3 years ago

“Easy to use service which enabled me to choose a lovely gift and personalised note that I could safely send to a dear friend in another country. Delivery worked really well, my friend was very happy with this gift. I would recommend this service to anyone.”

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Posted 3 years ago

Thank you for your review! Very happy that you liked our service, best wishes, Liza

Posted 3 years ago

“Great quick service. Present arrived very promptly. Good quality of gifts”

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Posted 3 years ago

Postboxed is rated 4.6 based on 2,986 reviews