Postboxed Reviews

Name: Postboxed
Address: 49 Randolph avenue, 49 Randolph avenue, London Borough of Brent
Rating: 4.62

4.6 Rating 2,986 Reviews

91 %

of reviewers recommend Postboxed

4.6

Based on 2,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Postboxed:

Postboxed is an online shop selling high quality, gift-wrapped items that are all delivered directly through customers’ letterboxes, alleviating the widespread problem of missed deliveries

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Postboxed 5 star review on 28th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very interesting selection of gifts and what a relief that they go through the letter box, so no bulky parcels to be collected. What's more they're original and fun.”

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Posted 6 years ago

“Delivered Birthday Pressie on time. Gift was a token gesture whilst hubby was working away from home. Very happy with the pressies.”

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Posted 6 years ago

“Delivered fast and well received by the birthday person! Great to have a surprise gift with the mystery box. Quality items. Thanks!”

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Posted 6 years ago

“A great selection of gifts for all occasions that have the convenience of being able to fit through the letterbox.”

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Posted 6 years ago

“Delightful gift promptly delivered”

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Posted 6 years ago

“It is so convenient to send small gifts that will fit through the letterbox and a nice little surprise for the recipient.”

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Posted 6 years ago

“Great items, excellent service”

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Posted 6 years ago

“Beautifully wrapped with tissue and gift card, friend in France was delighted to receive gift. Will use again, thanks so much.”

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Posted 6 years ago

“We used this service as a welcome gift for our tenants. They was very happy and we will be using again”

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Posted 6 years ago

“The gift I ordered for a friend arrived on the date requested and she really loved the collection of different items we selected.”

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Posted 6 years ago

“Some interesting stuff on a website that was easy to navigate and order from. They kept in touch and the item arrived as requested. Excellent!”

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Posted 6 years ago

“Easy way to order a beautiful gift from overseas, next day delivery. Highly recommend!”

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Posted 6 years ago

“Great!”

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Posted 6 years ago

“Excellent service, and super products. Good quality, I would strongly recommend using Postboxed.”

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Posted 6 years ago

“Nice website, good product range, arrived on time and looked great!”

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Posted 6 years ago

“My family ordered me a mystery luxury box set which when arrived was beautifully assembled. However the contents were not exactly what I liked and so when trying to return, this process was extremely difficult. The items I returned and the money I got back was a significant difference in price due to apparently return postage costs and apparently they don’t make money on the boxes so That needs to be taken into account. I expected £60 returned and only got £42 - however I paid for the items to be returned. All in all I was very disappointed with the service of this company and do not believe they adhered to their returns policy and will not recommend or use this company ever again. There is no second chance as a first encounter and my first encounter was very poor. Look for another company to use!”

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Posted 6 years ago

Hi Joshua, Thank you for your review. I am disappointed you feel this way, especially after our email conversations. We made it easy for you to return the items in your box and gave a refund for them within hours of receiving them back - we could not refund you directly as you were not the one who purchased the gift but we did offer you to choose something else or refund the person who sent you the gifts (which is what we did). Mystery gift boxes contain gifts that we hope will be appreciated by as many recipients as possible and we are sorry you didn't like the items we chose - which is why we refunded you for them when returned. We cannot, for obvious reasons, accept any edible items back to us and this is clear in our returns policy. I know you were disappointed by this and I can only apologise that this is so. Each mystery box contains items of a value higher than the box itself, as explained when we emailed, which is why we could not refund you the £60 you expected as this was not even the value of the items purchased in your box or as part of the mystery box. I could tell you were disappointed when we were emailing and I was only trying to help, even offering you to choose something for free with an order or for me to send you a voucher. As you didn't respond I thought you were happy with the outcome. We are a small team here and do not want anyone to feel disappointed so please get in touch if there is anything further we can do to make you feel better about your experience.

Posted 6 years ago

“I love your service it's quick and quirky. The gifts are beautifully wrapped- the recipients loved the wrapping - and the gifts are well researched to keep it fresh. The best present and gift service ever .. I would recommend that everyone use it. I recently had a small technical issue which was again dealt with quickly, efficiently and hassle free. What a great customer service experience. 20/10 Thanks Liza and Markus Kind regards Donna Mepsted”

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Posted 6 years ago

Hi Donna, I am sorry the code wasn't appearing - there was a problem with the email we sent and the first we heard of it was from you! We have re-sent the email with the code and if you send me the order numbers you used I can add the discount to them! Best wishes, Liza

Posted 6 years ago

“I discovered Postboxed from an online search and am so pleased I did as it provided a unique, easy and practical way to send a last minute gift to a friend for her birthday. Great that there are no concerns about the recipient being out when the item is delivered, as it just fits through the letterbox! I would definitely use them again. My friend loved her gin-themed box.”

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Posted 6 years ago

“Really quick service...will definately buy again”

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Posted 6 years ago

“My sisters gift finally arrived and she was happy with her notebook.”

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Posted 6 years ago

Hi Karen, Thank you for your order and review. Your order was placed a week ago today and was sent out the same day by us. As it was being sent abroad deliveries are estimated to take 3 to 5 working days (this does not include weekends or public holidays). August the 15th was a public holiday in the destination of your gift and this could have delayed the gift - so it isn't even out of the estimated delivery time yet. If it still hasn't arrived on Monday (the next working day) please get in touch. Best wishes, Liza

Posted 6 years ago

Postboxed is rated 4.6 based on 2,986 reviews