Postboxed Reviews

Name: Postboxed
Address: 49 Randolph avenue, 49 Randolph avenue, London Borough of Brent
Rating: 4.62

4.6 Rating 2,986 Reviews

91 %

of reviewers recommend Postboxed

4.6

Based on 2,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Postboxed:

Postboxed is an online shop selling high quality, gift-wrapped items that are all delivered directly through customers’ letterboxes, alleviating the widespread problem of missed deliveries

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Postboxed 5 star review on 28th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both orders place with Postbox were delivered promptly and the recipients were delighted!”

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Posted 4 years ago

“I love how well wrapped the presents I have bought recently were when they arrived. They also arrived on time. Highly recommended!”

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Posted 4 years ago

“I didn't see the item as I bought it to be delivered to a friend but I do know that she was absolutely delighted with her gift . Thank you”

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Posted 4 years ago

“Very quick delivery, both my team members were very pleased with their gifts, thank you!”

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Posted 4 years ago

“Items were well received but they arrived five days after the selected delivery date. Why allow you to select when they are delivered if it doesn’t happen?”

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Posted 4 years ago

Thank you for your review and i am sorry your gift was so late. We do let dates be selected as the majority of gifts are arriving the day after we send them. A warning is given when you select the date as follows: 'Given the current situation, we recommend sending your gift out as soon as possible. If you don't want your order delivered right away, choose a date below and we will ship the item one working day before.'. I am sorry if you didn't see this warning. I hope the recipient liked the gift even though it was late. Best wishes, Liza

Posted 4 years ago

“A little pot of rainbow 🌈 absolutely made my friend's day before her hospital trip. Just perfect thank you”

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Posted 4 years ago

“An excellent service: prompt and efficient. Thank you!”

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Posted 4 years ago

“Great to find a good company that delivers good chocolate abroad”

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Posted 4 years ago

“Easy to use website, fun products, that did indeed fit through a letter box and was very well received. A site to bookmark as incredibly handy to send thoughtful gifts to friends & family in need of a lift or as a birthday present at any time. The chocolate bars I selected went down really well.”

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Posted 4 years ago

“efficient service - delighted recipient”

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Posted 4 years ago

“Gift arrived 4 days late for birthday. Which was disappointing. Add on a few days to the guaranteed timescales to be sure of arrival on time.,”

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Posted 4 years ago

Hi, I am sorry your gift arrived late. We sent it out the morning after the order was placed but the Royal Mail are experiencing delays at the moment because of staff shortages. I am sorry if our warnings were not clear enough on the website. The situation is out of our control and whilst the majority of gifts are arriving the morning after they are sent, there are still delays for certain areas. Best wishes, Liza

Posted 4 years ago

“A very handy service with a good range of price points. My friend enjoyed her gift.”

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Posted 4 years ago

“Contents were risky and what I’d call acquired taste. Dark chocolate which not many people like and my partner did not eat. The idea behind the brand was great and had lovely wrap I will add but I feel a milk chocolate would be less risky. Picasso magnets- very specific taste I feel and they also didn’t appeal to my partner. The meteorite chip was a hit though. Contents priced up online at £16. I feel £23.95 Including postage was steep for what you actually receive. The paper wrap inside was pretty but feminine.”

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Posted 4 years ago

Hi Louise, Thank you for your review. I am sorry you were disappointed with the mystery box. We try hard to make the contents appeal to everyone that buys them and that is difficult. The idea of using milk chocolate rather than dark is a good idea, thank you! I think you must have made a mistake when adding the prices of the contents. The individual contents were priced online at £27.44 together and with postage that comes to £31.39 for a £20 mystery gift box (plus postage). I hope that at least the surprise was worth it! If you have any preferences if you order a mystery box next time just let us know in the notes section and we will try to accommodate them as much as we can. best wishes, Liza

Posted 4 years ago

“Products were cute & well received. A little pricey, but I was prepared to pay that as it was a gift for a special occasion. Unfortunately even though I ordered it a week and a half before said special occasion it did not arrive on time, so a little disappointed.”

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Posted 4 years ago

“Love this website. Such a great idea. Being able to send little gifts via post. Has helped me a lot during lockdown and I know I will be using the service more. The gifts are reasonably priced and a really lovely range.”

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Posted 4 years ago

“Ordered a birthday gift for a friend on 30th June, thought that giving a specific delivery date would be fine and they would dispatch in time. Order was dispatched on 3rd July to be delivered on the 7th - the order still hasn't been received! I have sent an enquiry to the company and got the following response "The Royal Mail estimates normal first class deliveries to take 1-2 working days but because of the current situation there have been delays in a lot of parts of the UK, as warned on our website. The gift is not sent tracked as it will arrive with the normal post and will be delivered through the letterbox. The Royal Mail have assured us that even if things are delayed the post is not lost and will reach its destination." I understand that things may be delayed at the moment but its been 3 weeks since I ordered it and 2 weeks since they dispatched it! Won't be chancing this again.”

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Posted 4 years ago

Hi Michaela, Thank you for your review and I am sorry your gift still hasn't arrived. We sent that email to you over a week ago and had no idea your gift still hasn't arrived. If we had known then we would certainly have offered to send a replacement or give you a refund. It is very rare for this to happen when using the Royal Mail but delays for a very small number of areas in the UK are still occurring because of the current situation. I will email this reply to you as well so you can let me know if you would like a refund or a resend. My apologies again! Liza

Posted 4 years ago

“Fabulous quality gifts, presented beautifully”

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Posted 4 years ago

“Great prompt service. My friend was delighted with his chocolate treats!”

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Posted 4 years ago

“Quality gifts, in a nice presentation. I look forward to ordering from you again”

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Posted 4 years ago

“I have used Postboxed twice now and I am really happy with the service provided. Delivery has been really quick and the gifts have been of a very high standard.”

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Posted 4 years ago

Postboxed is rated 4.6 based on 2,986 reviews