Postboxed Reviews

Name: Postboxed
Address: 49 Randolph avenue, 49 Randolph avenue, London Borough of Brent
Rating: 4.62

4.6 Rating 2,985 Reviews

91 %

of reviewers recommend Postboxed

4.6

Based on 2,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Postboxed:

Postboxed is an online shop selling high quality, gift-wrapped items that are all delivered directly through customers’ letterboxes, alleviating the widespread problem of missed deliveries

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Postboxed 5 star review on 28th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chocolates gift was beautifully presented, with a lovely gift card. Arrived on time. The chocolates were beautifullly decorated and very tasty. Would definitely recommend.”

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Posted 4 months ago

“Order was "shipped" but Royal Mail said it was never received. Support has not replied to my email. Now I need to find a back-up birthday gift that will be a month late. Wasted my money and time.”

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Posted 5 months ago

“Brilliant service and excellent product. Then you!”

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Posted 5 months ago

“The gift arrived quickly, but without a card so the recipient didn’t actually know it was from me until I asked. Given this is entirely a company about gifting, that’s really not good enough.”

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Posted 5 months ago

Thank you for your email and order. We didn't add a gift note as you didn't add one when you placed the order. We do not add notes automatically unless you choose to write one as some senders want to remain anonymous. Best wishes, Liza

Posted 5 months ago

“Bought the chocolate as a gift, it came beautifully wrapped adn lovely design wrapper and to add the choclate was delicous”

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Posted 5 months ago

“Unfortunately although the girls loved the gifts when they eventually arrived they were 12 days late for their special day which was very disappointing.”

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Posted 5 months ago

Hi Margaret, Thank you for your order and review. I am really glad your recipients liked their gifts and i am sorry they were late arriving. The order was placed on the 13th and sent out first thing on the 14th. International orders are estimated to take 3-5 working days to arrive but there have been delays as warned in the delivery option. I can see from the tracking that your order arrived on the morning of the 23rd which is 7 working days - so only 2 days late not 12. Please let me know if the tracking was incorrect and the gift did arrive much later. Other customers read these reviews so it would be good for all of us to know and then I can follow up with the Royal Mail to see what went wrong if they did. Best wishes, Liza

Posted 5 months ago

“Not the best experience - asked for delivery on a specific date for a friend’s birthday and it arrived over a week in advance. Also asked to include a personalised note and this was not included in the parcel so my friend had no idea who it was from or what for”

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Posted 5 months ago

Thank you for your review and order. I just checked your order and no note or date were added so we sent the gift straight away. We do not add gift notes unless senders choose to add one because sometimes people choose to send things anonymously.

Posted 5 months ago

“Lovely product. Very unhelpful service! If your parcel is not delivered overseas do not expect them to help you. My delivery to Spain was an attempted delivery but there was no postal card was left to enable the recipient to follow it up. I emailed for assistance and received no reply. Previous correspondence with customer service was met with very curt replies.”

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Posted 5 months ago

“Excellent service, beautifully wrapped. Thanks , much appreciated, Cathy”

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Posted 6 months ago

“The chocolates were lovely but I put a specific delivery date in the order (this was a service offered, not an additional request) because I knew the recipient would be on holiday until the day before. I even followed up with an email which confirmed the delivery date requested because there had been confusion on the site about the name on the order (ordered by me but to be delivered to a different person). I received a confirmation email that the chocolates had been delivered several days early so they had sat at the address for days before being received. Thankfully it wasn’t hot weather but I recommend you order closer to the time if you want a specific date of delivery because it seems to be ignored. I’m told the quality of the product was very good though.”

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Posted 6 months ago

“good quality and delicious brownies Delivered on time”

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Posted 6 months ago

“I enjoy the unusual and quirky gifts on offer. Delivery has been a little problematic but the staff responded promptly and effectively with my queries, and it was helpful to communicate directly with staff. I will continue to purchase and recommend products from postboxed”

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Posted 6 months ago

“My niece loved her gift, unfortunately the gift card wasn't included in the package.”

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Posted 6 months ago

“This company is fantastic!!! They’re very reliable and efficient with a fantastic choice of gifts.”

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Posted 6 months ago

“I bought this as a birthday present for a friend and they were exceptionally pleased with their gift. Selecting a gift box and delivery were all excellent experiences”

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Posted 6 months ago

“The items were a gift, and I assume they were fine, but I was dissappointed to hear they weren't actually delivered through the post box, but were to be collected from the post office. Perhaps postboxes in Czechia are extra small?”

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Posted 6 months ago

Thank you for your review. I am sorry they had to pick up their gift. Different countries have different sized letterboxes and sometimes they don't have them at all. We cannot arrange for letterbox delivery if there isn't the space for the gift to be posted! All of our gifts are designed to fit through letterboxes, even small ones but sometimes this isn't possible. I hope the recipient liked their gift! Best wishes, Liza

Posted 6 months ago

“People to whom I send your products have all been very pleased with them”

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Posted 6 months ago

“Would just having more artistic products such as home decor on your website.”

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Posted 7 months ago

“Very bad customer service as no contact or answer to emails !”

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Posted 7 months ago

Thank you for your review! I am really sorry I didn't reply to your email over the Easter holidays. We are a small company and are getting back to emails on Monday (bank holiday Monday) night. Unfortunately we have families etc. and cannot always reply instantly over holidays. I am sorry that this is disappointing but as a small company we cannot afford staff to work over public holidays. Best wishes, Liza

Posted 7 months ago

“Great service - parcel delivered to Germany in good time (even though I had originally requested the wrong date!) Lisa quickly amended it! Would use again and recommend.”

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Posted 7 months ago

Postboxed is rated 4.6 based on 2,985 reviews