Postboxed Reviews

Name: Postboxed
Address: 49 Randolph avenue, 49 Randolph avenue, London Borough of Brent
Rating: 4.62

4.6 Rating 2,979 Reviews

91 %

of reviewers recommend Postboxed

4.6

Based on 2,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Postboxed:

Postboxed is an online shop selling high quality, gift-wrapped items that are all delivered directly through customers’ letterboxes, alleviating the widespread problem of missed deliveries

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Postboxed 5 star review on 28th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for delivery ,”

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Posted 4 years ago

Thank you for your review! Your order is a day late today and I'm sorry it hasn't arrived yet. We sent it out the morning after the order was placed but the Royal Mail are understandably experiencing delays in some parts of the UK because of measures taken to stop the spread of the virus. I am sorry if you didn't see the warnings on our website about this. We are always available by email if you want to contact us to discuss this further. Best wishes, Liza

Posted 4 years ago

“Recipients pleased with their gifts and easy for me to select and send particularly in these unprecedented times in the middle of a pandemic.”

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Posted 4 years ago

“The ordering was easy, I did ask for a delivery but 15th April as it was for my niece birthday. I did order 9 days in Advance hoping that would arrive in time, but as yet it has not arrived. Very Dissapointing.”

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Posted 4 years ago

Thank you for your review Carol! When selecting the date we gave a recommendation that you chose not to follow to send the gift straight away because of the postal delays from the virus. We followed your direction and delayed sending the gift and now it is a day late today - I am really sorry about this and if our warning wasn't clear enough. We are relying on the Royal Mail at the moment and they are understandably experiencing delays in some parts of the UK because of measures taken to stop the spread of the virus. I am sorry if you didn't see the warnings on our website about this. We are always available by email if you want to contact us to discuss this further. Best wishes, Liza

Posted 4 years ago

“Not received my recipient yet”

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Posted 4 years ago

“Unfortunately there is nowhere on the website with your email address rather than a proforma document which has no guarantee of being read. Also, I ordered this on Wednesday and expected 1-2 working days as per your website, so even with Easter this is 2 days delayed. I’m sure you can track parcels that go through a postbox without requiring a signature - as it stands I’ve given you money with no evidence of the goods being received and nothing other than a dispatched note to say it was on its way on Thursday last week... As I said Liz no where on your website to contact you directly.”

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Posted 4 years ago

Thank you for your review and I am sorry to disappointed you. We do not track deliveries as they are posted directly through letterboxes and sent out most efficiently with the Royal Mail's normal letter post - we do not want recipients to have to sign for anything, especially in the current situation. Your order was placed right before the Easter break so It is only a day late today not a week late. The Royal Mail are understandably experiencing delays in some parts of the UK because of measures taken to stop the spread of the virus. We are always available by email if you want to contact us to discuss this further. Best wishes, Liza

Posted 4 years ago

Dear Imogen , We have a contact form on our website to contact us and we always reply within one working day (usually within a few hours). My email address is liza@postboxed.co.uk (I should have put this in the initial reply - sorry!) I don't know what proforma document you are referring to on our website. If gifts are not delivered we certainly offer to re-send or give a refund. We do not need you to prove that they haven't been received we are just asking for patience in this unprecedented time which you can choose not be. The 4 day weekend means that things are later than some people expect because they don't realise that they do not count as working days.

Posted 4 years ago

“My friend was overjoyed with her special birthday gift - an excellent present during lockdown”

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Posted 4 years ago

“A brilliant service with quality presents that were efficiently delivered by Royal Mail to my frontline worker daughters. Great appreciation from all👍🙏😁Will definitely be using again. Thank you!”

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Posted 4 years ago

“Lovely matchbox gift sent during lockdown to cheer up a relative in isolation,arrived promptly and was very much appreciated, Thank you.”

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Posted 4 years ago

“My favourite little gifts to send are the little match boxes ,the ladies think they are so cute”

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Posted 4 years ago

“The chocolate was enjoyed by the recipient but it was expensive for a 100 gram bar including the postage and packing.”

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Posted 4 years ago

“As a reluctant user of THE BOX I found using you site a pleasure. The service was excellent, the goods arriving just in time. Thank you for making me a new convert.”

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Posted 4 years ago

“order/despatch 19232 not yet rec eived email 8/4 toolate for easter !”

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Posted 4 years ago

Hi Peter, thank you for your review! We sent your order out the morning after the order was placed - I am sorry it hasn't arrived yet. The Royal Mail staffing shortages have caused delays in some areas and then we have just had a four day holiday. I am emailing this to you as well so we can see what to do next as I was confused that you said you hadn't received an email from us (all emails go out automatically when orders are placed and shipped using the email used when you placed the order). Best wishes, Liza

Posted 4 years ago

“Good value and arrived on time.”

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Posted 4 years ago

“Excellente idée, jolis produits, livrés en temps et en heure comme annoncé.”

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Posted 4 years ago

“The chocolate was an Easter gift to my daughter and she was surprised and delighted with the fabulous packaging even before she tasted the chocolate.Thankyo”

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Posted 4 years ago

“Great service 👍🏻”

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Posted 4 years ago

“The gift arrived on time and was well received! As I haven't seen or tasted it (chocolate) I can't comment on that, but the service was very speedy, especially when other companies could not deliver for quite a while.”

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Posted 4 years ago

“Very good service.”

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Posted 4 years ago

“The present was well received through the letterbox. Very useful gift during the 'lock down' Postage was very late but not the fault of Postboxed. I appreciated personal email exchange with Liza.”

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Posted 4 years ago

“Sent as presents to 3 family members for Easter and they were all very pleased with the chocolate bars.”

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Posted 4 years ago

Postboxed is rated 4.6 based on 2,979 reviews