Postboxed Reviews

Name: Postboxed
Address: 49 Randolph avenue, 49 Randolph avenue, London Borough of Brent
Rating: 4.61

4.6 Rating 3,007 Reviews

91 %

of reviewers recommend Postboxed

4.6

Based on 3,007 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Postboxed:

Postboxed is an online shop selling high quality, gift-wrapped items that are all delivered directly through customers’ letterboxes, alleviating the widespread problem of missed deliveries

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Postboxed 5 star review on 28th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad customer service as no contact or answer to emails !”

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Posted 10 months ago

Thank you for your review! I am really sorry I didn't reply to your email over the Easter holidays. We are a small company and are getting back to emails on Monday (bank holiday Monday) night. Unfortunately we have families etc. and cannot always reply instantly over holidays. I am sorry that this is disappointing but as a small company we cannot afford staff to work over public holidays. Best wishes, Liza

Posted 10 months ago

“Great service - parcel delivered to Germany in good time (even though I had originally requested the wrong date!) Lisa quickly amended it! Would use again and recommend.”

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Posted 10 months ago

“Great idea, but my gift message wasn’t included so my employee hadn’t a clue where/who it was from! I’m also not Nikki clearly! I’m the person that sent the gift. A bit rubbish service really!”

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Posted 11 months ago

Hi! Thank you for your review. You didn't add a gift note to your order so we didn't add one either - I just double checked and no gift note was filled in when the order was placed so it makes sense that your employee didn't know who the gift was from. You also selected that the shipping and billing address were the same - when this is done our system assumes that the gift is being sent to the sender to pass on themselves and the only name we then have on our system is the one used for the billing address. So we use that in our emails, I apologise if your name is not Nikki but it wasn't clear to us as you say. I hope your employee liked their gift despite not knowing who it was from. If you decide to place an order in the future and want us to make sure a gift note has been added or for us to add one for you just give us a quick email after and I will check it all for you! Best wishes, Liza

Posted 11 months ago

“I order gifts for loved ones from Postboxed often - fab range of gifts and beautifully packaged - the recipient is always thrilled when the parcel arrives!! x”

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Posted 11 months ago

“Well packaged, good price, quality item”

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Posted 11 months ago

“All good. Recipient very pleased and was easy order.”

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Posted 11 months ago

“Fantastic service, beautifully packed and sorry delivery. Thank you so much!”

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Posted 11 months ago

“excellent, lovely presentation, great price. I am very happy thank you.”

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Posted 11 months ago

“Very prettily packaged, a real treat for my friend, delivered to her door. I love that you can choose from a large variety of gifts. Delivery was good. Very happy with the whole deal. I will be using again and would recommend to anyone.”

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Posted 11 months ago

“Very good for sending gifts abroad”

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Posted 11 months ago

“Bought as a Valentines present for my husband. Arrived quickly, beautifully packaged and he loved the chocolate. Will be buying more. What a wonderful business model”

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Posted 11 months ago

“Package was never delivered. When I contacted customer services, they we're kind and understanding and told me that they would make sure to resend the package when it returned to them due to failing delivery. Never heard from them again. So I payed close to twenty pounds for a pair of organic socks for a birthday gift and the birthday girl never got a present. Dissappointed.”

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Posted 1 year ago

Dear Moniek, Thank you for your review. You gave us an incorrect address (which you agreed via email was incorrect). I offered free of charge to re-deliver the gift (at our expense) for you if it was returned from the incorrect address to us. We cannot be help responsible for doing exactly what we are requested to do by our customers - deliver to the address given at checkout. I am sorry if this is disappointing. Best wishes, Liza

Posted 1 year ago

“Excellent service, lovely gifts”

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Posted 1 year ago

“Efficient service that delivers on their product and more - saved me this Christmas with family due to my unorganised approach 👍🏻”

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Posted 1 year ago

“I sent a chocolate gift box to my mum who lives in Spain. I could track the delivery of the parcel. The service was excellent and my mum said the package was delivered in a nice sturdy box and chocolate bars wrapped beautifully. Arrived with 6 days. I will definitely use again. Thank you!”

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Posted 1 year ago

“First class service. Delivered on date required Thanks”

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Posted 1 year ago

“Excellent product and sevice”

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Posted 1 year ago

“Awesome products with great service.”

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Posted 1 year ago

“My friend was delighted with the gift and lovely packaging”

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Posted 1 year ago

“Excellent chocolate, easy to use Webb site and efficient responses and delivery of goods.”

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Posted 1 year ago

Postboxed is rated 4.6 based on 3,007 reviews