Postboxed Reviews

Name: Postboxed
Address: 49 Randolph avenue, 49 Randolph avenue, London Borough of Brent
Rating: 4.62

4.6 Rating 2,979 Reviews

91 %

of reviewers recommend Postboxed

4.6

Based on 2,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Postboxed:

Postboxed is an online shop selling high quality, gift-wrapped items that are all delivered directly through customers’ letterboxes, alleviating the widespread problem of missed deliveries

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Postboxed 5 star review on 28th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been a real problem since Brexit to send gifts to Europe. Regulations seem unclear. Some recipients have to pay additional charges on receipt of a gift. This company is the first I’ve found that takes away the worry of all that. I sent a package to Germany and it all went well.”

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Posted 1 year ago

“My Grandson loved his gift which was space themed and the delivery arrangements and customer service were excellent.”

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Posted 1 year ago

“Easy, efficient, good quality, competitively priced service”

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Posted 1 year ago

“Gifts arrived very early....before her birthday.. not good”

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Posted 1 year ago

“Did not arrive”

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Posted 1 year ago

“Very easy to order, lots of choice, parcel was delivered early.”

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Posted 1 year ago

“Excellent, the decorated flavoured chocolates were sent as a gift. She loved them! The whole process was easy and delivery was quick. Will be using you again! Thank you 😊”

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Posted 1 year ago

“Very nice decoration and tasted great”

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Posted 1 year ago

“The recipient seemed pleased with the chocolates. My complaint was they arrived 5 days earlier than requested. As this was for an anniversary it was a shame. I did contact Postboxed and they said they sent early because of post strike! What can you do? It has put me off using them again unfortunately.”

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Posted 1 year ago

“Great products and an easy website to use.”

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Posted 2 years ago

“I ordered a birthday gift for a friend and this was the first order I placed with Post Boxed. The gift box arrived broken, open and empty. My friend had to make a complaint and a replacement was sent. A very disappointing experience and not a nice birthday surprise for my friend.”

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Posted 2 years ago

Hi Judith, thank you for your review! This was a really unfortunate situation an d your gift got tampered with whilst it was on its way with the Royal Mail. There was no way of us knowing this happened until the recipient told us and we apologised, sent out a replacement the following morning and notified you to tell you what happened. I hope that you can see we did our best to handle what is a very unusual circumstance and i apologise again that it happened. Best wishes, Liza

Posted 2 years ago

“Excellent service and customer support. Great product.”

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Posted 2 years ago

“I brought as gift for my friend Kirsty and she loved it. It’s a fab idea and very convenient. Emma”

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Posted 2 years ago

“Lovely items selected and it arrived when it said it would. My sister in law loved it!”

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Posted 2 years ago

“Really lovely gift ideas”

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Posted 2 years ago

“I have still not received my purchased item over two weeks since ordering. I believe this is down to Royal Mail strikes.”

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Posted 2 years ago

“Unfortunately the gift was not received as person was not home to receive. So was sent to post office. I was under the impression that the product would literally be posted through the letter box?”

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Posted 2 years ago

“Great choice of presies and extremely helpful and dedicated team.”

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Posted 2 years ago

“The message I wrote wasn't delivered with the gifts. I'm 100% sure I filled out the part of the form asking for a message to accompany the gifts. When I wrote and complained afterwards the person who replied was adamant it wasn't their fault.”

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Posted 2 years ago

Hi! Thank you for your review. I am sorry your gift note wasn't included. Our system is completely automated and shows no gift added to the order - so something must have gone wrong with the system and we will certainly look into it. If you decide to place any future orders please give me a quick email and I will double-check that there is a note for you just in case it happens again. Best wishes, Liza

Posted 2 years ago

“Beautiful selection if chocolates really delicious fillings a lovely treat look really artistic”

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Posted 2 years ago

Postboxed is rated 4.6 based on 2,979 reviews