Postboxed Reviews

Name: Postboxed
Address: 49 Randolph avenue, 49 Randolph avenue, London Borough of Brent
Rating: 4.62

4.6 Rating 2,979 Reviews

91 %

of reviewers recommend Postboxed

4.6

Based on 2,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Postboxed:

Postboxed is an online shop selling high quality, gift-wrapped items that are all delivered directly through customers’ letterboxes, alleviating the widespread problem of missed deliveries

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Postboxed 5 star review on 28th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely idea when someone you want to send a wish to is not fond of flowers etc ! My daughter LOVED her hug in a matchbox received after her operation. Unfortunately it was not delivered on the day requested but that was not Postboxed fault, it was just after Christmas so Royal Mail was not at its best”

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Posted 2 years ago

“I don’t like to leave negative reviews however on this occasion I have no choice. Terrible service. Ordered before Christmas and the gift package still hasn’t been delivered nearly 3 weeks later! No reply to any chasing emails. Would not recommend at all. Very very disappointed. 12/01/22- And since this review I still haven’t had a single response other than the reply to this. All emails have been sent again, along with follow ups and chasing emails….not one response. Very very disappointed.”

Helpful Report

Posted 2 years ago

Dear Samantha, thank you for your review! I am sorry your gifts are late. We haven't received any emails from you - are you sure you emailed Postboxed? I know sometimes our suppliers get emails intended for us. I have searched through everything using your order number, email, name etc and can't find anything. Please get in touch directly with me at liza@postboxed.co.uk so we can sort all of this out. Best wishes, Liza

Posted 2 years ago

“The gift made my friend's day. The idea of a box that could fit through a door's slit is terrific.”

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Posted 2 years ago

“I ordered stuff Mid December for Christmas Gifts, unfortunately they did not arrive on time, so I emailed them to cancel my order and asked for a full refund. I was delighted to have received a full refund without any hassle or numerous emails. I appreciate that postal delivery this year has been extra stretched because of Covid so I do not hold any blame with the company and because of their efficient customer service care with dealing with my refund, I will definitely be purchasing products from them again.”

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Posted 2 years ago

“sent to my niece in Basildon Essex, arrived in perfect condition she was over the moon with the delivery and the perfect condition it arrived in.”

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Posted 2 years ago

“I ordered this a gift for my friend in Spain - she was absolutely delighted with both the quality of the contents and the wrapping. She loved it !”

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Posted 2 years ago

“Ordered on 22/11/21. The order never arrived. I emailed the company on two different email addresses on 7/12 and 9/12 and have not received a reply still. I paid for international shipping plus taxes to PostBoxed, then was contacted by the local courier that more taxes needed paying which was not made clear at all by PostBoxed. It would appear that I’ve been charge double for taxes by the company and courier. In total has cost me over £50 to attempt to send 4 bars of chocolate to my partner. Disappointed in that and the poor customer service, would not recommend this company.”

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Posted 2 years ago

“Very pleased with your service and the quickness the products arrive. Thank you.”

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Posted 2 years ago

“Excellent service. I failed to put name and address of recipient, meaning gift would be sent to me! I emailed company in a panic and had lovely email in reply saying yes of course they could sort it if I sent them correct details. Bearing in mind this was a few days before Christmas I was delighted that the gift arrived for my friend’s birthday on 23 Dec.”

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Posted 2 years ago

“Really excellent service. Items were beautifully packaged in an environmentally conscious manner. Good communication and items arrived quickly despite it being just before Christmas. Would definitely use again.”

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Posted 2 years ago

“Items are lovely, but I paid for International tracked delivery (3 - 5 working days) and weeks later my parcel still hasn't been delivered.”

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Posted 2 years ago

“Good service, arrived as advised”

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Posted 2 years ago

“This was a gift sent to the Isle of Skye during the Christmas rush, and I was told that it had arrived exactly as requested.”

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Posted 2 years ago

“I had enough credit to claim 3 prizes, but only 2 arrived !! Must be the Christmas post.....”

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Posted 2 years ago

“Fantastic service. A good, varied choice of presents at a range of prices. Presents arrived promptly and much appreciated.”

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Posted 2 years ago

“Ordered a few items for work colleagues, each to be sent directly to their home addresses. Order process easy enough, although did have to do separate orders, but no problem there. Chose a delivery date and arrived as expected even during peak christmas period”

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Posted 2 years ago

“Quick and simple to order, and the product was very well received.”

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Posted 2 years ago

“The order did not arrive and the company have not responded to my enquiry email ?”

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Posted 2 years ago

“I like the range of gifts offered, varied and unique. However, delivery was very delayed and expensive. The gift was for my friend but unfortunately, probably due to Christmas time, it didn't get to her until quite a bit later than her birthday. Bit disappointed as the delivery was quite pricey but I guess it can't be helped.”

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Posted 2 years ago

“My Dad loved his hug in a box.”

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Posted 2 years ago

Postboxed is rated 4.6 based on 2,979 reviews