Postboxed Reviews

Name: Postboxed
Address: 49 Randolph avenue, 49 Randolph avenue, London Borough of Brent
Rating: 4.62

4.6 Rating 2,985 Reviews

91 %

of reviewers recommend Postboxed

4.6

Based on 2,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Postboxed:

Postboxed is an online shop selling high quality, gift-wrapped items that are all delivered directly through customers’ letterboxes, alleviating the widespread problem of missed deliveries

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Postboxed 5 star review on 28th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with everything on my Postbox order. Both item ordered and delivery were first class. I will use it again and will recommend you.”

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Posted 1 day ago

“Lovely surprise gift delivered in beautiful packaging .”

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Posted 1 week ago

“Gift was received on time and was well liked - thanks”

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Posted 3 weeks ago

“I used Postboxed to send a gift to my friend in Barcelona. It's tricky sending gifts to europe since Brexit, but Postboxed deal with customs etc. It arrived in time and my friend was delighted with her box of treats. Also very pretty packaging! 😃”

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Posted 3 weeks ago

“Excellent customer service and you can choose delivery date.”

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Posted 1 month ago

“I ordered books as a gift. The recipient was delighted with them.”

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Posted 1 month ago

“Brilliant product which my friend loved. Easy process from ordering to delivery. Delivery abroad was brilliant. Would definitely highly recommend.”

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Posted 1 month ago

“I ordered a colouring book and pencil to be sent to my daughter in Denmark on 13th August, I also paid the taxes. As of now 1st September my daughter has been told that to receive it she will have to pay import tax and £30 handling fee. Which means not only is she paying for her own present but a colouring book and small set of pencils is cost nearly £80!!!!”

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Posted 2 months ago

“Really easy to use and some lovely choice of gifts! Great at updating status of order too.”

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Posted 2 months ago

“Unfortunately my goods never arrived, hence 3 stars. I went online to the chat line and asked where they were and straight away I had a reply. I was offered a re send which wouldn’t have arrived in time, so I was given a refund, which was dealt with more or less straight away. So very good customer service.”

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Posted 2 months ago

“My item was never delivered, and subsequently missed the occasion the item was for. There is no tracking information available from the preferred courier by Postboxed so I can’t get any update on the whereabouts of the parcel. I am aware these things can happen but the quality of the customer service is poor and not very responsive. When I required about my parcel not being delivered, the response I received from Postboxed was to ask if I had put the postal address in correctly. There was no responsibility being taken from the company to rectify the situation. Chasing up with the courier/ sending out another parcel or issuing a refund would have been a resolution but nothing of the sort has been offered or actioned. I am now trying to get a refund but I don’t hold out much luck as I don’t receive responses in a timely manner to the emails I send. I can’t comment on the quality of the gift as I haven’t seen it nor has the intended recipient. I wouldn’t use this company again nor would I recommend”

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Posted 2 months ago

“What a great bundle of wonderfulness! The box was beautifully packaged with some exceptional contents. 5star recommendation!!”

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Posted 3 months ago

“We live abroad so this was a great way of sending my sister a birthday present. She was very happy. Thank you”

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Posted 3 months ago

“I was very pleased with my purchase. It was a present and beautifully wrapped. Came on the date I asked for too”

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Posted 3 months ago

“Fab packaging, gift wrap and gifts!! x”

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Posted 3 months ago

“Lovely gifts and great customer service.”

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Posted 4 months ago

“Super easy to offer website, prompt delivery on date requested”

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Posted 4 months ago

“Made my own boxes for a birthday and new baby sending from UK to Italy. Great to find somewhere that delivers reliably to Italy and the recipients loved their gifts!”

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Posted 4 months ago

“Wonderful company to buy from. Small issue with my order and it was resolved quickly. Postage was quick and beautifully packaged.”

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Posted 4 months ago

“Fantastic service, my friend was very happy with his gift!”

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Posted 4 months ago

Postboxed is rated 4.6 based on 2,985 reviews