Posh Eyes Reviews

Name: Posh Eyes
Address: Westbury House52 French Laurence WayChalgrove, Oxford
Rating: 4.87

4.9 Rating 1,031 Reviews

97 %

of reviewers recommend Posh Eyes

Company Reviews

Metrics

Info

4.9

Based on 1,031 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Posh Eyes:

Posh Eyes is a leading UK supplier of discount designer prescription glasses and branded contact lenses, with up to 70% off High Street prices.

Visit Website

Phone:

01865400384

Location:

Westbury House52 French Laurence WayChalgrove
Oxford
OX447YF

Posh Eyes 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value and quick service, and for the big brands in lenses etc, perfect!”

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Posted 6 years ago

Thank you for your comment Scott. Kind regards, Julian, Posh Eyes.

Posted 6 years ago

“very good value and fast delivery, but the website said a free travel pack of solution with your order ,which did not arrive. I”

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Posted 6 years ago

Many thanks for your comments. We are delighted that you received your Regard contact lens solution in good time. Although we offer free travel packs on some of our solutions, this is not the case currently for Regard. We do not claim on our website that a free travel pack is available when Regard is ordered. You might consider keeping an eye on our website for any special promotion which might offer a free travel pack in the future. Kind regards, Julian, Posh Eyes.

Posted 6 years ago

“Very helpful and good at keeping informed with progress”

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Posted 6 years ago

Thank you for your comments Robert. Glad that we could help with your new Oakley varifocal glasses. Kind regards, Julian, Posh Eyes

Posted 6 years ago

“Great service Purchased RayBan Frame and Lenses with Blue Tint 3 Day Delivery Quality of Product EXCELLENT Totally Satisfied”

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Posted 6 years ago

Thank you for your comment Wayne. Glad you are happy with your new Ray-Ban glasses. Kind regards, Julian.

Posted 6 years ago

“Fantastic service, got a call from Julian just after I made my order online and his comms throughout were excellent. Wanted to get my raybans reglazed with prescription lenses, and it cost me less than it would to get it done by a high street retailer and also had the proper ray ban brown gradiated tint, with all the official logos. Glasses are sent to luxotica in Italy to be done as I understand it. As official as it gets. I can't recommend this highly enough.”

Posh Eyes 5 star review on 14th August 2018

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Posted 6 years ago

Many thanks for your comments Philip. Kind regards, Julian.

Posted 6 years ago

“I have found Posh Eyes very helpful in my quest to find another pair of glasses the same as the ones I have lost.”

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Posted 6 years ago

“Fast friendly service would highly recommend. Glasses are spot on🤓”

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Posted 6 years ago

“Always well-priced and reliable.”

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Posted 6 years ago

“Just as described, delivered on what they promised, and even arrived early.”

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Posted 6 years ago

Many thanks for your comment Ben. Glad you liked our new Ray-Ban reglazing service. Kind regards, Julian, Posh Eyes

Posted 6 years ago

“Good service, very personal. I called up a few times because of heavy snow and changed the address a couple of times and they ensured that they arrived. Much cheaper than most other websites!”

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Posted 6 years ago

Many thanks for our comment Robert. Regards, Julian, Posh Eyes.

Posted 6 years ago

“Fantastic service and great delivery. I love the email reminder so I never run out so easy and convenient . Great prices”

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Posted 6 years ago

Many thanks for your comment Eric. Glad you like the reminder service. Kind regards, Julian, Posh Eyes.

Posted 6 years ago

“Very good quality glasses. I fitted my old lenses into theses glasses in about two minutes. Easy to do and I know have a spare pair of glasses.”

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Posted 6 years ago

Many thanks for your comment Colin, Kind regards, Julian, Posh Eyes.

Posted 6 years ago

“Posheyes experience was sub-par despite all the good reviews which is why I went to them in the first place. 1. Glasses ordered was late to be delivered due to some faulty lense issue and had to be reproduced (not a major issue) 2. The final product was nice but the lenses were not per prescription - i had headaches wearing the new glasses compared to the old one which had the exact same prescription 3. Most glasses shop these days (such as Bailey&Nelson, Cubitts, etc) offer a full refund within a certain period of time if the customer is dissatisfied (for the right reasons of course), Posheyes policy offers no refund. Thus am stuck with a very expensive pair of glasses that I can't wear on a day to day basis as the lenses hurt my eyes. On the plus side, Julian is very responsive, albeit not very good at offering a satisfactory solution. My suggestion would be to offer refunds where there is a clear default in the product as it undermines the quality and trust in the business. Overall will not return to Posheyes unfortunately.”

Helpful Report

Posted 6 years ago

Dear Daniel. I am very sorry that you are not happy with your new pair of glasses. We try hard to ensure that all our customers receive the very best service from Posh Eyes. In the very rare case of a customer experiencing vision difficulties with a new pair of glasses, we always ask that the glasses be returned to us for further investigation. This investigation involves checking the lens powers against the original prescription, and working with the prescribing optician to fully understand the potential reasons behind the problem. Unfortunately, despite my request two weeks ago for you to return your glasses to us, this has not happened. Without being able to check your glasses, it cannot be concluded that the lenses are not “as per the prescription” or that your glasses are faulty. I encourage you to return your glasses to us for a full and independent investigation. In the event that your glasses do not meet the required standards, I am happy to offer either a full replacement or refund. Kind regards Julian Gooddy, Managing Director, Posh Eyes.

Posted 6 years ago

“Julian was very knowledgeable about Silhouette frames and Varilux lenses. We were able to order an exact replacement for lost glasses which had been supplied overseas. The service could not have been better and delivery was quicker than expected. The price was competitive and overall we were very pleased with the purchase from Posh Eyes.”

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Posted 6 years ago

Many thanks for your comment Harry. Glad we could help to replace Lilly's Silhouette glasses. Kind regards, Julian, Posh Eyes.

Posted 6 years ago

“Helpful advice good service”

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Posted 6 years ago

Many thanks for your comment Sarah. Glad we could help with your Silhouette Clip-on sunglasses. Kind regards, Julian

Posted 6 years ago

“Always the best service from Julian and team at posheyes. Customer service is second to none and has been for all the years i have purchased from them Peter and Patricia”

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Posted 6 years ago

Many thanks for your comments Peter & Patricia. Always a pleasure to talk over the phone! Regards, Julian

Posted 6 years ago

“The help and advise given to help me buy a spare pair of GP Varifocals was good, and the new lenses arrived much earlier than expected.”

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Posted 6 years ago

Thank you for your comment Richard. Glad we could help with your Gas Permeable lenses. Kind regards, Julian, Posh Eyes.

Posted 6 years ago

“Fast and reliable! Thank you Posh Eyes!”

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Posted 6 years ago

Thank you for your comment Chrystalla, Kind regards, Julian, Posh Eyes.

Posted 6 years ago

“Very pleased with the quick service provided. I had my glasses reglazed and they look great.thank you !!!!”

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Posted 6 years ago

Glad we could help with your reglaze Vanessa. Many thanks for your comment. Kind regards, Julian

Posted 6 years ago

“Quick efficient service”

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Posted 6 years ago

Many thanks for you comment Jean. Kind regards, Julian.

Posted 6 years ago

Posh Eyes is rated 4.9 based on 1,031 reviews